Read 250 Luminess Air Customer Reviews and Complaints (Page 2)

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Average Customer Rating: 1.6
Rating Snapshot:
5 star: 28 4 star: 7 3 star: 1 2 star: 16 1 star:  198
Bottom Line: 15% would recommend it to a friend
Showing 12-22 of 250
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  • 141 out 150 people found this review helpful

    Scam, fraud, unethical company!

    I called in late one night after seeing an infomercial and thought I was getting something really neat for $34.99. Little did I know that when I received it, I would continue to be billed for a system costing over $300.00.

    They also started sending me additional makeup and deducting money from my account unauthorized. I tried to cancel prior to the 30-day so-called "money back guarantee" and to return everything (which was still unopened), and all I could do is get a response from a so-called "stylist" by text. By that time they had deducted three payments of $78, plus payments for makeup that kept getting shipped for $34.99.

    I went to my bank to dispute this. My bank originally gave me back the money. I had to pay to ship the machine and products back, and when it was all said and done, my bank ended up re-charging me for the reimbursement because they lied and stated that I went online to order and the website states the process and info about the payments! Oh, and by the way, they charged me a $75.00 restocking fee for returning it! So now I'm frustrated, out over $300.00, and I am sure I am just one of many like this. This is a sick, unethical company.

    P.S. The only reason my bank allowed the charges is because of specific laws and regulations they have to meet, and apparently this company has found the loophole in becoming an expert in fraud.

    Bottom Line: No, I would not recommend this to a friend

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  • 110 out 115 people found this review helpful

    Bait and switch?

    While I like the ease of use and product in general, I'm returning my Luminess Airbrush System because I feel that what I ordered and what I received are two different items.

    I ordered the 3-speed professional system. However, the paperwork says PC-100 (SKU) but the box says PC-250.

    I've tried communicating with the company, both by email and phone, and they're trying to tell me that the products are the same thing. I asked to speak to a supervisor, but I was told they're extremely busy and that it would take 24-48 hours for someone to return my call.

    Needless to say, I'm not comfortable paying hundreds of dollars for what, in my mind, is a completely different product than what was ordered. I've requested an RMA #, and I'll be returning it today.

    Bottom Line: No, I would not recommend this to a friend

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  • 101 out 106 people found this review helpful

    Never received my product

    • Wappinger, NY,
    • Mar 16, 2017
    • Verified Reviewer

    I ordered a Luminess Air and never received it. It's going on three weeks now and it is saying that my order was shipped and received, but I never received it. I'm very unhappy and sent emails and called, but no one got back to me but yet. I was charged, so I'm going to have to dispute this with my bank.

    Bottom Line: No, I would not recommend this to a friend

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  • 106 out 109 people found this review helpful

    I missed the small print

    • Indiana,
    • Apr 27, 2017
    • Verified Reviewer

    Unfortunately, I googled reviews for this system AFTER I received it. I saw an infomercial for the Luminess Air one Sunday afternoon when I was at my office working. I'm 42, and my age is starting to show so I was floored that I could buy this for $30!

    I ordered online, read all the pages pretty thoroughly as I was checking out and thought I had gotten a really good deal. Fast-forward to when I received the product. I opened the box and read on the packaging slip that I would be billed $69.98 in five monthly installments, plus I'm automatically enrolled in some make-up delivery system. Holy cow!

    I haven't even used the product yet, and I'm trying to figure out how to return it. A lot of the reviews I've read have said people haven't been properly refunded even when they did return their product, so I'm a little scared to try to return it and be out the money AND out the product! It's unfortunate that this company feels they need to hide the price of the product in order to sell it. It's my fault I clearly missed something in the fine print, but it was very misleading.

    Bottom Line: No, I would not recommend this to a friend

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  • 95 out 98 people found this review helpful

    Was not notified of their additional charges

    What you are led to believe is that they are giving you a good deal. Not true. They will charge you in the end, and $19.95 turns into hundreds of dollars, or you pay to ship it back. They take weeks to mail it to you, weeks to refund your money and you get to wait weeks to return. And don't forget to buy insurance because you will be charged.

    Bottom Line: No, I would not recommend this to a friend

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  • 90 out 92 people found this review helpful

    Clearly designed to dupe you.

    • Denver, CO,
    • Jun 8, 2017
    • Verified Reviewer

    I actually like the product and until today, about 40 days in, I would have told you so. Bait and switch. A few dollars in and I just found out that I'm on the hook for five payments of $71. Plus, it looks like by reading the reviews, I might have a hard time getting them to stop sending me the regular $35 worth of makeup. She mentioned no restocking fee on the phone for my first return. We'll see.

    I NEVER would have ordered the thing if I knew it was gong to cost $350. I even upgraded to the three speed as "heck, it's only $10 more." BS.

    I was actually on the phone with the lady when the five payments thing surfaced for me. She knew her legal mumbo jumbo and told me exactly where the fine print can be found and that "many people overlook it."

    Clearly, it is designed to dupe you.

    Bottom Line: No, I would not recommend this to a friend

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  • 102 out 104 people found this review helpful

    Very disappointed!

    After seeing the commercial, I needed this product! So I ordered.

    PLEASE, I BEG you to read the return policy! You will NOT order after seeing all the crap you have to go through to get your money back!

    But here's the thing that angers me about this company. I followed ALL the rules for the return. I never used anything, so I taped it up, got my RA#, and returned it within the time said. I NEVER got a refund! After calling and complaining numerous times and being told "it was in progress," well, I just gave up. I guess that's how they make their money! Do NOT buy this!

    Bottom Line: No, I would not recommend this to a friend

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  • 87 out 90 people found this review helpful

    Promise of erasing wrinkles!

    The sales person said the Luminess Air system would make my wrinkles disappear. Ha! The system highlighted my wrinkles by 100%!

    Bottom Line: No, I would not recommend this to a friend

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  • 89 out 92 people found this review helpful

    Not good

    I ordered the product because I thought it was $19.99. I did not read the fine print! Instead of returning it in 30 days, I was contractually obliged to make five $65 payments which amounted to over $355! I honestly didn't like the product; it's too heavy, and the machine works like a water pick. BEWARE!

    Bottom Line: No, I would not recommend this to a friend

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  • 76 out 80 people found this review helpful

    Scammer alert!

    My mother ordered this for me as a gift, and all this time she thought she had paid $29.99 for it. She noticed about six months later that these scammers had been billing her $68.99 every single month! To top it off, I never received anything! Now the "company" is giving her a hard time trying to get her money back. Ugh, unbelievable!

    Would I recommend this? The answer is HECK NO! Scammer alert! THIEVES.

    Bottom Line: No, I would not recommend this to a friend

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  • 75 out 77 people found this review helpful

    Hate customer service, very rude

    I have not used it, but when I tried to cancel the order, they refused to refund my credit card. Horrible products. Customer service was very rude. I had to call over and over again. Not anything good to say about them.

    Bottom Line: No, I would not recommend this to a friend

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Showing 12-22 of 250

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