I was very excited to try Madison Reed as I was tired of spending money at the salon and the drugstore brands seemed to fade after a few weeks.
Everyone there was very nice AND they totally ruined my hair color.
I went to the salon for the "Roots" service.
What they don't tell you: You need to have your hair dyed single process with their product for the "Roots" service to match the rest of your hair. They are very limited in the shades of color that they offer. If you have medium to dark brown hair you should be just fine.
I expected a salon that specializes in color would tell me that they would not be able to match my color. I came in with light golden brown. When they were finished, I had medium brown-red on the crown and the rest of my hair was light golden brown. A disaster!
I was told that they DO not pull the color to the ends of the strand and that is called "single-process color".
My expectation would be that the stylist would inform me that they would not be able to match my roots to the ends.
They agreed to "fix" the problem for free. Now, my hair color is some weird red/med brown and my hairline is copper.
BTW, my scalp is very itchy so I'm not sure about their natural products.
In conclusion, I'm going to have to go to a real salon and have the color corrected back to my original light golden brown.
Bottom Line: No, I would not recommend this to a friend