Madison Reed

I have very stubborn greys and bought into the claims the Madison Reed would cover my greys while leaving me with healthy looking hair. The greys are covered, but I am left with dry, dull, "crispy" hair that feels like straw.

I've never had a problem with hair loss. Until I used colored it with Madison Reed's product. When I wash it clumps of hair end up in my hands because it breaks so easily. I have resorted to only using a wide tooth comb when combing out my hair to try and prevent further breakage and hair loss, but it just keeps falling out.

I lack words to say just how much I regret this decision to use their product.

Bottom Line: No, I would not recommend this to a friend

I am experiencing hair loss by the handfuls every day, after using Madison Reed a half dozen times. I have NEVER experienced losing hair like this! At all.

I stopped using it over a month ago and am trying to baby my hair now back to its pre-Madison Reed health.

I DO NOT recommend!

You live and learn.

Bottom Line: No, I would not recommend this to a friend

I have been dying my hair for about 20 years and have very stubborn grays. After hearing about Madison Reed I decided to give it a try. I’m sadly disappointed! I have naturally black hair and my gray hairs ended up red at my roots, my husband literally laughed at me when we went out into the sun.

Bottom Line: No, I would not recommend this to a friend

I wish I could give this company a better review. They are so kind and professional. However, this product did a HORRIBLE job covering (not covering) my very gray hair. Secondly, it severely damaged my hair. I used the color primer and the 3.5N. The box was beautiful and the pre-measured product was so easy to use. I was so hopeful about having a good experience and they promised complete coverage, moisture, and shine. My hair was dull and dry and brittle afterward, on top of horribly matched color.

When I called to share my experience the rep was extremely nice. She suggested a darker color and offered to send a free kit to re-do my hair. She stated it would be safe to recolor the roots immediately upon arrival. Well, I accepted the replacement but never used it. Something in my gut said it was not safe to re-color with permanent color so quickly. I am so glad I listened because my hair has not stopped shedding to this day (it has been a month now). It is very slowly recovering back its normal moisture level but seems like I have many months to go. I know I am going to have to eventually cut this damaged hair away.

I usually use a 3N Demi by Argan One-n-Only. It is inexpensive and does a FABULOUS job and gives me 110% gray coverage with shine and minimal temporary loss of moisture. I regret experimenting with this permanent color. It is NOT good for natural Black Hair (I am 4b/c type). They will tell you it is but don't believe the hype. For natural hair that you want to grow out, always use a demi and always go the same color or slightly darker. For me, this hard lesson will cost me 18 months of hair growth. Sigh...

Nice try Madison Reed, but please do not advertise your product to Black Naturals - this is not for us!

Bottom Line: No, I would not recommend this to a friend

I used this product on a Sunday evening and it did not cover up any of my grays. Five hours later I had extreme dizziness and nausea. This dizziness has lasted four days and counting. I will never use the product again.

Bottom Line: No, I would not recommend this to a friend

I've been dying my hair for about five years and only have a few grays. Drugstore dye works well for me but leaves my hair pretty dry so I got suckered by all the ads online.

I never imagined it could go so horribly wrong. My hair is light brown and I dye it a dark golden/strawberry blonde. I took their quiz and based in the picture thought it would be a tad darker than usual but worth it if it was kinder to my hair.

Well, I ended up looking like a teenage goth with a bad dye job. It turned out burgundy. It was MUCH darker than advertised and not a shade found in nature. I was so upset I contacted the company, which is unusual for me.

I will say the customer service is amazing. They sent me a primer and new color within days. I gave it a try and it's now one shade lighter but still an odd color and nowhere on the blonde spectrum. I'd say my hair is two shades darker than my natural light brown with an extremely strange henna-like hue.

They refunded my payment, which was good of them, but I'm still left with ridiculous hair. I'm going to wait a month and go to a salon to have it fixed.

Basically, though they repaid my money, I'll still be out a salon visit.

Bottom Line: No, I would not recommend this to a friend

My hair fell out in clumps after using their Sardinia red hair color. My thick beautiful hair is now thin and brittle. I lost about 30% of my hair. I can't believe they tout their products as all-natural and this happens. Not only did my hair fall out in spots but my scalp is still tingling and sore. I'm going to have to see a dermatologist about it. I pray it's nothing more serious. Please be warned about this company. They know this is happening and aren't doing anything about it.

Bottom Line: No, I would not recommend this to a friend

I've been dying my hair for years and this is the worst box dye ever. I did the color consult and sent a photo. I discussed with them that I was worried this wouldn't be dark enough to cover my roots to match my already dark hair. I left it on 55 minutes to be safe. Well, not only was I right but it mostly never covered any grey. Total waste of money. When I contacted them neither phone or chat was available but they did respond by email asking for a photo and a few questions which I responded but they have done nothing since. So I'm stuck with light reddish mixed with my grey roots and my normal dark brown hair. Much worse than pre dye. Don't waste your money.

I bought at Ulta but still have my receipt to prove purchase.

Bottom Line: No, I would not recommend this to a friend

Garnier discontinued the hair color I have been using for over a decade and I have been on the hunt for a replacement. I thought I'd try Madison Reed because they said they were healthier for hair. I will say, that I enjoyed the packaging and the fact that my hair didn't smell too chemically the next day. But I found the color to be much farther from the example on the website. And afterward, I noticed an increase in how much hair was on my hands in the shower and my sink after styling. About a week later I noticed I could see much more of my scalp than I used to and started investigated what could have caused it. It seems, instead of ammonia, Madison Reed uses ethanolamine to help the dye attach to the hair. One of the side effects from this chemical is hair loss! I'm hoping it'll grow back, but I just used Madison Reed last month, so it'll be a few months before I know for sure.

It looks like I will continue to search for a replacement color elsewhere.

Bottom Line: No, I would not recommend this to a friend

Don't use it. After one use the end of my hair turned white and split.

I had to cut off 2-3 inches of my hair to make the mess look decent again. Who wants bangs that are 2 inches long? What a mess. It burned my skin during the application and after one week the grey hair is back.

Bottom Line: No, I would not recommend this to a friend

I can't speak to the quality of their product because it arrived way too long after I ordered it, and I returned it because I had already had my hair colored by the time it arrived. But when I tried to find out what happened to my shipment, I had an incredibly difficult time with their non existent customer service. First I tried to call. Got to listen to "on hold" music for more than 20 minutes so I gave up. I called during normal business hours. I tried 3 more times and gave up. I tried their live chat option and got nothing. I sent an email and did not receive a reply for 2 days. That email was just a standard system generated reply. On the fifth phone call I finally reached a real person who told me there was nothing to be done until I returned the item. How can I return something I never received? Their hair color product might be the best in the world, but I will not buy from or support a company with such deplorable customer service.

Bottom Line: No, I would not recommend this to a friend