Mindvalley

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Mindvalley

Overall Rating

3.1

84 Customer Reviews

Summary

Mindvalley is an online university that offers a rotating series of courses devoted to transformation through personal growth that are designed to help you let go of limitations and become your best self.

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Customer Reviews

3.1 Stars out of 84 Reviews
5 Star:46% 4 Star:2% 3 Star:4% 2 Star:3% 1 Star:42%
54% Recommend This Service
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Posted on Jan 11, 2020

Fraud. No refunds, no phone, no icon to chat.

By Howard U., Cary, NC, Verified Reviewer

I am 60, successful, internet-savvy. Ask for a refund? You have to choose from 6 cats with 6 more subs. On hold forever. Claim they will call back or just call back later to be on hold forever again. They say go to an icon to chat. No such icon exists on any page, I checked 30 of them. They say to contact one of our friendly staff members, click here. Each one sent you to the customer web support form. I was skeptical when I first signed up and then only got several more solicitations to spend more money. Basically, it’s like every other infomercial.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Jan 14, 2020

Dear Howard,

Thank you for reaching out and we apologize that you are having trouble reaching our customer care department.

I can see from our system that you have already been in contact with us and your issue has already been resolved. You were looking for a way to request a refund and this is why our helpful articles were sent to you with the refund request form. This is set up in such a way that makes requesting for a refund as quick and as easy as possible. No need to call or write to us! Your refund will simply be processed within 5 working days, no questions asked!

We're sorry to hear you went through so much trouble with finding a way to contact us. If you need us in any point in the future, you can contact us through the chat icon on the lower right corner of our Help Center.

Helpful Review? 14 People Have Voted

Posted on Jan 27, 2020

A bunch of hype

By Erin Q., West Chester, PA, Verified Reviewer

Do not waste your money. MV has decided to make everything automated. Good luck talking to a person or having someone respond to you. Everywhere you try to connect tells you to go somewhere else automated. It seems the only place they respond is here. Everything is marketing hype. Used to be different. They used to connect with people. No more...Their chat button doesn’t work. You click it and it blocks where you are supposed to type. They don’t respond to Messenger. They tell you to use the chat button (which doesn’t work). They are targeting the 20-year-olds now who don’t know yet that they are being fooled. Hopefully they will look here and see these reviews. My guess is that MV will not be in business 10 years from now. They got caught up in their own hype. It’s a circus now. Too bad, they had a good thing in the beginning. They did refund my money after I canceled but the entire experience was a joke. Really unprofessional. If you don’t want to connect with people and want everything automated, then don’t have a platform that’s all about connecting with people. Enough said...

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Jan 29, 2020

Dear Erin,

We are very sorry to hear this.

Many years ago, our CEO founded Mindvalley with a true passion and vision to change the way we learn. Fast forward to today and we have a 10 million+ community going strong who are seeing major changes in their lives and helping us on our ultimate mission to raise human consciousness. We offer many courses, talks and programs online featuring hundreds of amazing authors, teachers, and activists. You have to understand that at this moment, we have to automate some processes as we cannot scale our mission otherwise. We do our best to foster connection, wonder, and joy with all of our products. Our Quests alone connect every student going through the program at the same time, so they can share their journey of transformation together.

Our very human customer support team will always be there for you to help with anything you may need.

Thank you for understanding!

Helpful Review? 11 People Have Voted

Posted on Feb 17, 2020

Took money but didn't give any course...they have no customer support

By Pooja S., India, Verified Reviewer

I purchased Christie Sheldon's program, paid $249 but I didn't get any program. Trying for the last 2 days but there is no customer support...no call center....to get any support from them. Any online-based business has at least some customer care service...

There are just a few pre-defined questions on the name of customer support...what if the issue is outside of those questions?

This site pays a huuuuge amount of money on advertising but there is not a single name for customer care. Even after trying hard with there so-called customer service I still got no support from the Mindvalley team.

They seem to be fraud to me...who just took my money and vanished.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Jun 24, 2020

I am very upset with Mindvalley and stay away from this application! Honestly, it is a terrible application and customer support.

By Gokhan S., Turkey, Verified Reviewer

I signed up 2 days ago and paid $299 for one channel. You cannot watch anything because the application and videos don't work and then give payback errors on the cell phone application and also on your computer. So there is no way you can watch what you paid for. In addition, customer service does not bother to sort the problem and even to answer your inquiries. This is a terrible application, I suggest you not to even bother to join Mindvalley.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Sep 27, 2020

Buyer beware

By Wanda L., Johannesburg, South Africa, Verified Reviewer

I signed up for a Lifebook Program which promised a 100% refund after you complete the course. I completed the course, requested the refund which was declined on the basis of a deadline date which was never communicated to me. The only condition advertised for a refund was that you have to complete the course, which I did. Now I feel like this was a scam all along.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Dec 9, 2020

Dear Wanda,

We hope that you are doing well.

We are sorry that you feel this way. Lifebook Online is a transformational journey which offers a refund if completed within a set deadline and this is always communicated on our sales pages. Usually, the deadline for the refund is 7 weeks exactly from the start of the program, which gives our students enough time to finish the program.

We hope that you understand this and for any further clarification, you can always check our support page: https://faqs.mindvalley.com/en/articles/3694957-lifebook-online-s-free-after-completion-model or alternatively you can reach out to our Customer Support and they would be happy to help.

The Mindvalley Team.

Helpful Review? 2 People Have Voted

Posted on Feb 10, 2023

Absolutely scam

By Lilia H., British Columbia, Canada, Verified Reviewer

I have been looking at this company for a while, thinking that it might be helpful, even though I had a few books by some of the authors they push and trying to sell. I spent $548, I was able to get in and watch the intro video. After that, I was not able to watch anything at all, keep asking me to buy the membership again. I tried to reach customer service, but it s nonexistent, you get a bot nonstop that tells you that in 48 hours they will get back to you, but weeks go by and your money is lost, and you’ll never get access to anything and you can never get your money back. I put in a complaint with the Better Business Bureau and I am still waiting for a response, and obviously never was able to access my account again. Don’t risk it, all is free on YouTube.

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Only bots in customer service

You will never speak to a human

Company Response from Mindvalley LLC

Mar 3, 2023

Dear Lilia,

Thank you for sharing your experience with us. We understand how frustrating it must have been to have encountered issues after investing your time and money.

Please know that we take your feedback seriously, and we would like to do everything we can to help resolve the problem you encountered. Our team will contact you directly to ask for your contact details and work with you to solve the issue as soon as possible.

We sincerely apologize for any inconvenience this may have caused you and understand how important it is for you to have access to the content you paid for. We appreciate your patience while we work to address this matter.

Once again, thank you for your feedback and for giving us the opportunity to make things right.

Best regards,

Mindvalley Team

Posted on Oct 27, 2023

Scammers

By Laura D., Australia, Verified Reviewer

My experience with MindValley is simply that they promise the world and all you get is fraudulent credit card withdrawals long after you have unsubscribed from the courses, and long after that, they can see you have not even opened the courses.

They are charlatans, complete thieves and liars.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Scammers

Liars

Thieves

Showing 78-84 of 84

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