Mindvalley

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Mindvalley

Overall Rating

3.1

84 Customer Reviews

Summary

Mindvalley is an online university that offers a rotating series of courses devoted to transformation through personal growth that are designed to help you let go of limitations and become your best self.

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Customer Reviews

3.1 Stars out of 84 Reviews
5 Star:46% 4 Star:2% 3 Star:4% 2 Star:3% 1 Star:42%
54% Recommend This Service
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Posted on Apr 9, 2015

Cheap sales and promotion tricks in Videos!

By Sinan ,

Naming of the products and how they put the links in the pages to buy is a design for a hook or bait & switch. For me, it is a pure scam! I have bought and returned the products with a bad experience.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 40 People Have Voted

Posted on Feb 8, 2018

Not so subtle politics

By Jill Lafferty, Denver, CO, Verified Reviewer

Although I do enjoy the courses and individual instructors, I am not keen on being preached to in a political agenda campaign. Although Vishen claims he is above the fray and will not vilify political opponents, he then produces videos and sends emails detailing his beliefs on why a certain person/politician is "unenlightened/unethical" without using the same criteria for the politicians he approves of. I find this disingenuous. A recent video states he won’t vilify opponents but goes on to say how Trump is such and such, which opened comments up to Trump bashing. Whatever. Seemed like a total lesson fail and yet followers were none the wiser for their "I won’t vilify, I’m above that, but Trump is a racist, sexist, destroyer..." I am tired of political agendas disguised as "enlightenment!"

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 35 People Have Voted

Posted on Nov 2, 2017

Poor financial support and lack of response to refund request for 2 years

By Elizabeth, Hobart, Tasmania, Australia, Verified Reviewer

I am extremely unhappy with Mindvalley as they have been invoicing me for 2 years despite three communications to stop. I am currently in talks with them and PayPal. PayPal advised that the refunds are processed immediately, and Mindvalley tells me it takes 15 days, which is rubbish. I have communicated with Mindvalley for 2.5 years to attempt to get back my US $812, and they do not do it. The company is built on customer service, and it's appalling, and I am going to take it to social media if this is not rectified. I have all the paper trail, and they continually tell me it is done and it never is, validated by PayPal.

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Bottom Line: No, I would not recommend this to a friend

Helpful Review? 32 People Have Voted

Posted on Jan 14, 2019

Customer service is poor

By Jason C., Reno, NV, Verified Reviewer

I purchased a product from Mindvalley for the first time this week. I upgraded to the membership and mentoring using PayPal. I only have one email attached to my PayPal account. After spending a lot of money, I did not receive instant access. Ok, no problem. I wait all day and still no emails other than my receipt from them. I sent in an email to support. They respond back that I do not have an account with them with the email I provided. I have the receipts! I respond back with the PayPal transactions IDs and no response. I am very disappointed in the level of customer service that was provided to me.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Jun 19, 2019

Hello!

My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for your negative experience!

In the last months, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.

We appreciate you for bringing this issue to our attention. As a fast-evolving company, we are always looking for ways to better our service, and your feedback is an important part of that process. Unfortunately, the problem that you mentioned is one that our customer support agents are facing quite a lot. Unfortunately, our system automatically creates a new account when a payment is made using an email that's not connected to an already existing account. However, this should be resolved swiftly and easily. We apologize for your negative experience! We are very aware of the issue and our teams here at Mindvalley are currently working on it and innovating in order to avoid this problem in the future.

We would like to get into contact with you and hopefully resolve this situation with a positive outcome. However, because this website is anonymous, we would need your information to effectively investigate further.

If you're willing to work with us in resolving this, please contact us by visiting our Help Centre here https://support.mindvalley.com/ and clicking on the Contact icon in the lower right corner. Please mention my name - Janja - while doing so and leave your email address.

Should you need help in the future as well, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Helpful Review? 31 People Have Voted

Posted on Nov 27, 2019

A cult and unprofessional

By Meredith M., Australia, Verified Reviewer

After following Mindvalley, their first seminar was on the Gold Coast today, I took my daughters and employees, believing we would be learning meditation to destress your life. Not the case. My youngest is 12 and the profanity is completely unacceptable. Jade green is unprofessional and fake with her crying. We walked out after two hours. I’m 48, my staff is between the ages of 18-23...for all of us to see the money-making scam and un-authenticity...I say no more. It’s a scam, it's a hoax.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Dec 17, 2019

Dear Meredith,

Thank you for your honest feedback!

First of all, we're very sorry to hear about your experience at our seminar on the Gold Coast. We're especially upset to read that, as Mindvalley is all about transformation and deep connections with other like-minded students, that's why we care SO much that our live events bring just pure joy and fulfillment to our Tribe.

I will personally make sure that all of the imperfections you mentioned will be massively improved.

To make it up to you, we've just refunded your ticket.

Once again we're very sorry that you feel this way and we really believe that your next Mindvalley experience will be way more fulfilling for you!

Have a wonderful day!

Helpful Review? 27 People Have Voted

Posted on Apr 24, 2015

Average, helpful

By Lloyd, Los Angeles, CA, Verified Reviewer

You are not obligated to buy anything. There are free mp3 downloads. Really, they are free. I take advantage of those. Being in between jobs for several years due to the recession, and being older, listening to the self hypnosis, and mp3 digital recordings have been very helpful. There's nothing like getting free help about staying positive during tense financial times that we live in, and to learn to stay away from negative people and vibes. I never paid for anything. I downloaded free self help hypnosis, and free uplifting mp3 digital recordings from thoughtinspire.com. I have noticed that I am much calmer and happier in my life.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 26 People Have Voted

Posted on Jul 19, 2019

SCAM company with the worst customer service

By S X., London, United Kingdom, Verified Reviewer

After believing their "Mindful" marketing on how much they care about the customers and that "customers are safe with us," etc., all of those fake promises, I bought few courses from them. One of which was near $1450 for an energy clearing live course. Due to health reasons, I couldn't join the course and I asked for a refund or resit of the course or a reduced account credit with Mindvalley. They were so not even wanting to know or see the evidence on my health issues but just refused to agree on any of my requests.

I couldn't believe they claim to take care of the "mind and spirit" then not having any care for the customers.

I have to admit that the 3rd party course providers are good and very credible people like Marisa Peer and Lisa N, however, one can buy their courses directly with the 3rd party and no need to go through Mindvalley paying almost double the price for their share of the deal and have the worse customer service experience.

I have informed all my friends in the UK about the bad experience and I will seek legal help in this matter because paying nearly $1500 for nothing is a joke!

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Jul 21, 2019

Hello!

My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for your negative experience! In the last months, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.

We appreciate you for bringing this issue to our attention. We would like to get into contact with you and hopefully resolve this situation with a positive outcome. However, because this website is anonymous, we would need your information to effectively investigate further.

If you're willing to work with us in resolving this, please contact us by visiting our Help Centre here https://support.mindvalley.com/ and clicking on the Contact icon in the lower right corner. Please mention my name - Janja - while doing so and leave your email address.

Should you need help in the future as well, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Helpful Review? 21 People Have Voted

Posted on Jul 22, 2019

Be cautious

By Tony W., Chicago, IL, Verified Reviewer

I have signed up for "The Uncompromised Life" program, which so far I have little complaints about, though I wouldn't mind if they spent less time touting Marissa Peers contact with famous people and how great the program is. I've already bought the program, no need to continue to sell it to me. Regardless, I downloaded the app and started to check out some other free programs and was recommended to "How to get 10X the results from your workout". In the discussion, Lorenzo Delano brings up a study by McMaster University where he claims they discovered that only lifting heavyweight (90% of your 1 rep max) is effective. So I decided to look up the study myself to learn more only to find that the study says the exact opposite. It found that there was NO DIFFERENCE in the two groups, one lifting 50% of their 1RM and the 90% group. So before we even get into the meat and potatoes of this workout, the expert is giving out inaccurate information and wrongly citing scholarly articles. That really put me off. So use caution when evaluating "facts" from their experts.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Mindvalley LLC

Jul 23, 2019

Hello! My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for this!

We appreciate you for bringing this issue to our attention. As a fast-evolving company, we are always looking for ways to better our service, and your feedback is an important part of that process. We will look into this and make the appropriate changes.

If there is anything that our team can help you with, let us know, we'll be more than happy to assist you.

Helpful Review? 21 People Have Voted

Posted on Aug 8, 2015

Mind Valley is uplifting

By Sharon , Florida

I have purchased several of the courses and find them very helpful and interesting. Vishen is a very good speaker. The meditations are relaxing and make you feel good. I do agree that there are a few too many emails but they have an unsubscribe option available.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 18 People Have Voted

Posted on Jul 22, 2018

Hounding emails

By Brad F., Calgary, Alberta, Canada, Verified Reviewer

I checked into the course because I was interested, but after reviewing it, I didn't think it was a whole lot of anything that I hadn't already heard, so I was not interested in purchasing the program. But since then I've been receiving emails after emails, and I've unsubscribed three times but they keep sending emails. They seem very determined even when you try to unsubscribe. I guess one could say that have it in their "mind" they want to sell you.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Sep 3, 2018

Dear Brad,

I am Joyce from Mindvalley Support, on behalf of Mindvalley, I would like to extend my sincerest apologies for the negative experience. We truly value you as our customer, and we want to thank you for trying our programs. It means a lot to all of us who dedicate our energy to creating this.

I am truly sorry to see that you have been feeling this way with our emails. There is no intention to make you feel hounded by emails. On the contrary, we intend to empower people. We believe that we are sharing really meaningful content that can help improve people's lives, on behalf of our team I apologize for any inconvenience. We respect your decision to unsubscribe, and I have reported this to our team to check if the unsubscribe link has any technical issues.

If you are still receiving emails from Mindvalley, there is a possibility that you are signed up for more than one author masterclass. I can check this for you and update our email list now.

Please contact us by calling our contact center +1 888 5978384. Operating hours: Monday - Friday, 7 AM - 7 PM (PST). You may also email us at support@mindvalley.com care of Joyce.

You are always welcome in case you are interested to know about other Mindvalley Courses, subscription and events, please let us know, and we will be here for you.

Love and Light,

Joyce

Helpful Review? 18 People Have Voted

Posted on Feb 25, 2018

No response

By Anca, California, Verified Reviewer

I reached out three times to solicit support after having been denied access to the program I paid for, and I still have not heard back - three days later. I am starting to wonder whether it’s a scam.

Bottom Line: No, I would not recommend this to a friend

Company Response from Mindvalley LLC

Apr 12, 2018

Dear Anca,

I am Joyce from Mindvalley Support and on behalf of Mindvalley, I would like to extend my sincerest apologies for the negative experience. Please visit our support center where we prepared Instant answers. You may submit a contact form or email us directly at support@mindvalley.com, or you may give us a call at our call center and we'll try to assist you over the phone.

1-(888)-597-8384

7 AM - 7 PM PST

Mondays-Fridays

I hope you can give us a chance to help you. We hope to hear from you soon!

On behalf of Mindvalley, we are sending you our sincerest apologies.

***As of March 2018, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.
 We appreciate you for bringing this issue to our attention. As a fast-evolving company, we are always looking for ways to better our service, and your feedback is an important part of that process.
Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Love and Light,

Joyce

Helpful Review? 15 People Have Voted
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