While the jeans are of decent quality and they have some nice washes, it is simply not worth the time and hassle of going through the rigmarole of finding the right fitting jeans. Their jeans do NOT fit true to size, nor do they offer a detailed fit guide like most other online companies.
One pair I received was tagged a 29 x 30, and the actual measurements were 31 x 29. When confronted about this, the customer service rep stated that there are "shrinkage tolerances" and was neither apologetic nor helpful about getting the right fit.
Since this pair was already an exchange (the first pair I ordered in a different style didn't fit right either), I had to pay out of pocket for the return shipping. On top of this, they use slow standard shipping. The process of receiving and returning my order took well over a month!
I ended up returning everything and asking for a refund. They said they would do this once they received my return, which was several weeks ago and I haven't gotten anything yet!
I finally e-mailed them back today, and they said my request is being processed and I'll have my refund by the end of the day. How convenient. We'll see if that happens. In all honesty, I feel like they wouldn't have given me anything had I not contacted them.
I have never dealt with such incompetent customer service in my life. Mott & Bow claims that they offer a fair price on their denim, but be prepared to pay the remainder with your dignity.
Bottom Line: No, I would not recommend this to a friend