Noom Diet Reviews

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Noom Diet

Overall Rating

4.0

1316 Customer Reviews

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Summary

Noom is an app-based personalized weight loss program that wants to permanently change your relationship to food. Thousands have used Noom to successfully lose weight, but the level of support you’ll get from the Noom online community can vary considerably.

Pros

  • Proven effective as a weightloss program for thousands of users
  • Makes it possible to track your daily food and fitness choices
  • Provides community support in a virtual setting

Cons

  • Included eating guide doesn’t suit all diet strategies
  • Online coaches and goal specialists can vary in quality
  • More expensive than many app-based weight loss plans

Customer Reviews

4.0 Stars out of 1316 Reviews
5 Star:56% 4 Star:18% 3 Star:5% 2 Star:4% 1 Star:15%
77% Recommend This Company
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Posted on May 20, 2019

Not for me

By Carmel S., New York, Verified Reviewer

I joined Noom yesterday and was so excited to start my full first day with it, thinking I would get up this morning to some messages and words of wisdom and encouragement to start my day, but I was so disappointed to see nothing from them. So I started my day and logged my food and that was pretty much it! There is no meal plan, no exercise plan, and no support, and I am half way through my day and have heard from no one. I sent my goal coach my first goal and heard nothing back.

To me this is very similar to Weight Watchers, so I went ahead and canceled my 14-day trial with the "coach" and sure enough as soon as I sent that message about canceling I hear back straight away from them, so I have canceled as I was afraid to go any further into the 14 days in case I would get charged more.

This is definitely not for me and I would not recommend it to anyone.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on May 23, 2019

Not what I'd hoped for

By Michelle C., New York, Verified Reviewer

I was very excited to try Noom and love the concept of helping the mind as well and having a personal coach to help and guide you. In the beginning, I followed along with the curriculum and enjoyed the readings. But, as time went on, the curriculum never seemed to change much to my needs. The group and personal coaches ask for you to share and say what you need or are hoping to find. Even though I shared this, the "curriculum" was a very one size fit all still. I thought, and was excited for, a more individualized support system. Unfortunately, that is not what this was. It does try to do something different in its teaching and emotional support side of things, but it was not what I was looking/hoping for.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Jun 3, 2019

At week 10 I haven't lost any weight.

By Crystal S., San Mateo, CA, Verified Reviewer

I haven't lost a single pound after 10 weeks.

I have tried almost every program out there - WW, Nutrisystem, FitnessPal, low carb, calorie counting, you name it. I've lost some weight with all of them, but then gained it back. But I haven't lost a single pound after 10 weeks with Noom. Why not? Good question, and one the "coaches" don't seem to want to touch or delve into either.

After a couple of weeks I "fired" my personal coach. I politely asked her to please ignore me and not check up on me. Why? She'd text me in the middle of my workouts, wouldn't get back to me for hours (so I was never actually having a conversation with her), and when I fully opened up about my frustrations and history, her advice was to keep logging and increase my workouts. I already work out 5 times a week and have a personal trainer, and any more (in my experience) will cause injuries. She was more a non-invested painful hindrance than a help.

The group coach was nice, but not really motivating, and while I think our group has about 22 people, only 2-3 ever chime in or respond. So not a real cohesive bunch. Basically, I find the coaches unmotivating and unhelpful overall, because you can tell that this is a side job for them and they'll get around to you when they get around to you. You're not their focus.

For me, the worst part was the food logging system. It is clunky like crazy, especially if you've used MyFitnessPal. I mean, it's like riding a tricycle instead of a Ferrari. They don't allow 1/3 cup measurements (everything's in multiples of 1/4, but not 1/8), they don't have a large number of foods in their database, and I found myself constantly switching to MFP to get accurate calorie counts. They have nebulous measures like "a bowl" as a serving (whose bowl? I have some really big bowls...) but nothing solid like 1/3 cup. It's pretty horrible. This also means that you can't put in recipe ingredients for any recipe that calls for 1/8 of something or 1/3 of something. Ugh.

The food rating system (green, yellow, red) is not really good because automatically you think of red foods as "bad", even though they say they're not. I found it very easy to ignore the color system.

There's a lot of reading, broken down into bits, which is nice, but after 10 weeks of reading something every day without results it turns into blahblahblah and I just no longer care.

Lastly, the app is clunky and has some questionable information, especially in the beginning. They assigned me a calorie number which seemed really low, especially how I work out, and when I asked about it, 3 days later they replied and said I could adjust it. Hmm. If left to my own devices anyway, what's the point? I found that since it gives you a portion of your workouts back as additional calories it works out ok, but for the first 2 free weeks (the trial period - huh!) they leave you in the dark about a lot of things. It also always gives me the wrong number of calories left in my day when I look at the Analysis page, but then somehow corrects itself on the front page. It gave me a heart attack in the beginning, but now I ignore it, like just about everything else about this program.

I've seen people complain about not being able to get the company to stop charging their credit cards. So I used a gift card and when that's empty, they can try to recharge it until the cows come home, but it's no longer my problem.

Bottom line: They obviously don't care, so why should you? Move on to a better system and save your money.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Jun 11, 2019

No customer service

By Christy C., Austin, TX, Verified Reviewer

I'm pretty frustrated. Humans do not exist at this company. That includes customer service. They don't even bother to have a customer service team - or even a person - and all I can get on the app at best is a chatbot. Non-refundable, not possible to start back at the beginning, once you fall off the program because you're incapacitated or off the grid on vacation you just lose. You can never catch up. And no one will help. There is no one I can find to help.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Jun 14, 2019

Beware

By Lorae F., Santa Rosa, CA, Verified Reviewer

Beware. Beware. They sent a receipt with a date of when the trial ended and charged me on that day and I have no way to contact a person. An automated phone recording only and refusals by email. The app is very incomplete with food lists and stupid ways of counting how much water is in a food. Nothing to do with nutrition or health. Totally ridiculous. They don't send any prompts that they are about to charge $99.00 so watch out and cancel early if you are stupid enough like I was to try this for a $1 for a 2-week trial and no way to get a refund short of filing a complaint with PayPal and/or my bank. We'll see if they care about customer service or whether they are just after your money. I think it is of course the ladder. Any other business in the world refunds an unhappy customer. Even if the last day of the trial means that I am not entitled to the last day of the trial or however they decide to split hairs. I have a written receipt that says my trial ends on June 2nd and doesn't that mean the trial ends on June 2nd, not June 1st? Even if I am wrong in calculations does that mean that I have to pay $99.00 for a service they have not provided yet? Is this a $100 mistake? Or will they make good? It is very hard to make contact. I am very unhappy. I should have canceled immediately or better yet never looked at it at all. Any business I have gone to or used will refund on request. So far not this one.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Jun 14, 2019

This was an extremely bad experience

By Helene L., Dublin, Ireland, Verified Reviewer

This was an extremely bad experience. Noom makes you pay during the 14-day trial, €59 for a Custom Meal Plan, and then the coaching team explained to me that Noom isn't a nutrition service but more a self-development/self-awareness (very expensive) application.

I have used the trial for 2 days only and since I contact the support team for an explanation and at least get what I paid for, they don't even answer. I moved on another great application name "Lose it!" it's clear, no hidden fees, same functionalities.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Jun 17, 2019

Refund my money!

By Mona M., United Kingdom, Verified Reviewer

I have subscribed for the 14-day trial. I did not have even time to use Noom during these 14 days. As soon as my 14 days finished they have charged me £99 for four months, which I did not want it. I have realized it in the first morning so I have contacted them. But after receiving several irrelevant replies from the app, they have replied to my email and said they will not refund my money.

They even did not send me any email to ask if I want to subscribe after the trial.

I want my money back!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Jun 17, 2019

Rip off!

By Jill J., Georgia, Verified Reviewer

Tried the 14-day trial so see what the hype was about. Discovered nothing special. The "coach" is a joke. MyFitnessPal is better and free. After the trial ended, I thought that would be it. Was shocked to find out they charged me $129. I never would have even done the trial if I had thought that was possible. Nowhere did it tell me this when I signed up. They won't refund, either. This is devastating when you are on a tight budget. They don't care. They just want to scam you. Their BBB rating is a "D" due to complaints like this and yet they still continue this fraudulent practice. Wish I could give it 0 stars.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 17 People Have Voted

Posted on Jun 17, 2019

Scam or incompetent?

By Jim M., Wood Ridge, NJ, Verified Reviewer

I signed up for the trial, but after being charged a dollar, went to cancel the plan and was told that there was no record of my email address or credit card. Strange, right?

And then yesterday, I was charged $159 and again contacted Noom and was again told that there was no record of my email address or credit card.

Clearly, there is either a massive software problem at Noom - in that they have no record of my credit card and yet keep making charges against it - or there is something fraudulent going on.

Not knowing why it was happening - and not really caring if Noom had the capacity of fixing its system or not - I was forced to report the charges to my bank as fraudulent and ask that the credit card account be closed and a new card issued.

So, either Noom is running a scam (a possibility that I hope is not true), or the Noom software makes charges against credit cards which are not available to its customer service personnel. That seems like a gapping software bug to me! So, buyer beware!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 17 People Have Voted

Posted on Jun 19, 2019

Charged my account at the end of trial period

By L S., New York, NY, Verified Reviewer

They lure the customers by charging a nominal fee of $1.00 and then use your account without warning and charge a 4 month's fee at once.

Was trying to resolve the issue, but to no avail.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Jun 21, 2019

Company will cheat you out of your money!

By Jacqulyn M., Colton, CA, Verified Reviewer

This company will charge for 4 months of service at a time and will refuse to refund if you will not be using the service. I recommend not to provide any credit card information to this company as they take advantage of people and refuse to refund. The service is not worth it. Run away from this company or else you will pay (literally) and "per their policy they cannot refund." I know very well you can refund, you just know that you are taking advantage of people and cheating them out of their hard-earned money.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 17 People Have Voted
Showing 155-165 of 1316

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