Noom Diet Reviews

My coach was a programmed being or not being! She asked me if she could help me with something and I said I have trouble being enthusiastic about exercise. No response. I then wrote an email to find out about how the $199.00 membership works. No response.

I wrote a few emails and messages and never received a response.

The app is antiquated. Many things you cannot do. Price is too high for what it is!

SCAM, in my opinion!

Bottom Line: No, I would not recommend this to a friend

The program says it's based in psychology, yet they call emotions "irrational." This is like telling a person who broke their leg that the pain is irrational. Emotions are a guide to what is going on. They are neither good nor bad, and certainly not irrational. It's what we choose to DO in response that can be good or bad. A program that is supposed to be based in psychology would not dismiss and minimize emotions. Understanding why we eat emotionally and choosing a different path, and encouragement to look at our emotions and what they are signaling makes more sense psychologically speaking.

Bottom Line: No, I would not recommend this to a friend

Hey friends. I signed up for what I thought was a trial. I was charged and there is no way to cancel via phone. You need to cancel after first downloading the app. Before you can even finish the trial, they charge your card so be forewarned. Also, the product of a weight loss plan was a PDF with general info about how to lose weight and no foods or suggested food plans were provided. It's a bit confusing since I was expecting a plan. I don't have an order number. I'm wondering why they don't email this info to customers when we sign in with email? Confused...

Bottom Line: No, I would not recommend this to a friend

I did four months of Noom. The first several months were very helpful, and I lost some weight, which I was happy about. However:

1. After the first few months, the daily tips are just recycled versions of the previous daily tips. There's almost no value. The coach checks in with one sentence or so once a week, and the food/exercise trackers are far less sophisticated than even free ones like the Samsung Health app.

2. Their auto-charge policy is very unclear. I understood that I would be auto-charged if I didn't cancel after the trial, and I chose to continue and pay after the trial.

However, I had no idea it would charge me again 4 months later, I thought the program simply ended after 4 months. On the last day of the 4 months, when I saw the new charge pending on my credit card, I immediately reached out to support. They refused to do anything about it and insisted that I pay for and use another 4 months, even though I had not used any of it and it was day one.

I would have recommended Noom to lots of people if it wasn't for these few things, but instead of respecting customers, they have shockingly bad customer service and essentially try to trick people into paying.

Bottom Line: No, I would not recommend this to a friend

I tell you one thing, this company will be accused of taking an unauthorized debit out of my bank account to the tune $159! For what? I have no product whatsoever, and I thought uninstalling the app was the way to cancel. When I realized that some things were not accurate, I uninstalled the app, way before the free trial days were up. Then I see they got my money? How can they justify taking $159 for absolutely nothing! It's theft pure and simple, and I will take the proper steps to prosecute and get my money back period. I'm sure this review won't be posted, but if there is anyone that actually RECEIVES this message, tell the CEO of Noom that I mean what I say.

Bottom Line: No, I would not recommend this to a friend

I did not even confirm my phone number nor installed the app (didn't know I need an app to use it) and they took 136 USD from my account. These guys are doing some really shady business. Word of advice, stay away.

Bottom Line: No, I would not recommend this to a friend

This company will give you the runaround for sure! If you start with the free trial, beware! There is no way to contact a human through phone or email. There is not even the "real" coach, more or less this chat bubble they say you have to use to cancel. In order to cancel the free trial, they instruct you to download the app on your phone, contact your coach and go from there. Well, that's not possible because there is no chat bubble or coach on the app! So being unable to cancel, I was charged $129 which they say is non-refundable! I now have to go through the trouble of canceling my card and re-establishing all of my auto-pay accounts for my bills, etc.

This is nothing but a scam as far as I am concerned. Do not fall for it! You are better off just eating healthy and exercising on your own!

Bottom Line: No, I would not recommend this to a friend

Anyone reading this, DO NOT do this! There are hidden costs not showing until after you have paid one thing and then they show you pay for the rest of your days. Please, do not do this, and if you do, good luck getting back any money. I am still fighting this one.

Bottom Line: No, I would not recommend this to a friend

This company is an absolute con. Don't sign up unless you want to waste your money. They give you a lot of promises on their website, and once you sign up, you won't get any notification or reminders or anything for that matter. And their policy of " no refund after 14 days," you go over by one day and they will refuse to give you money back, regardless if you use their app or not. And no numbers to phone them, all you have is this chat button and hope someone replies. They can write anything in a sentence and call it a policy. To sum it up - "absolute con."

Bottom Line: No, I would not recommend this to a friend

I tried to cancel my free trial before I would be charged and the cancel never went through, and I was charged anyways. I tried contacting support and they never responded. I went to my bank to file for an unauthorized charge and had received my money back weeks later, unfortunately, due to issues with my bank and Noom, months later that money was once again taken from my account because this issue had not been resolved. I have to go through the whole dispute process again. Forget this company.

Bottom Line: No, I would not recommend this to a friend

After looking at this review, I noticed the photo of "Eva," the coach reminded me of someone...namely, my coach, Carly. The same photo, different names, robotic responses, equals a scam. The app claims that you are paying for a personal coach who helps you through. LIES!

Bottom Line: No, I would not recommend this to a friend