Noom Diet Reviews

Terrible cancellation policy. I signed up for the 14-day free trial, I did not use the service during the trial, I didn't even complete my profile completely. At the 14-day end trial date, I sent an email requesting cancellation and to please not charge my card. They still charged my card. They charged my card $129.00, an advance charge for a three-month service. Again, I did use the service and will not use the service.

Bottom Line: No, I would not recommend this to a friend

This company is absolutely awful. On Xmas eve I got an ad for this company on Facebook. I thought I would check it out, but thought it was not for me. I tried to find how to cancel it but could not find how to on the app. I thought I had signed up for a monthly subscription as I remember it saying £18. I have not used the app or the coach at all and I am today four days over the 14 days and they have taken £109 from me. This has left me very short on money, and I find it unbelievable that they refer to their Terms and Conditions. They should make the fact you are signing up for 6 months more explicit as I would not have risked the free trial had I known. They have basically stolen £109 and are hiding behind their Terms and Conditions.

Bottom Line: No, I would not recommend this to a friend

Noom did not do for me what any other program has done. I lost 10 lbs fast - then stalled. Moreover, they made me pay for six months in advance and refused to even pro-rate a refund. There are other programs , some free, that will do as well or better. MyFitnessPal has a free version that syncs with Fitbit. Noom does not. I'm sorry I threw away $150.00.

Bottom Line: No, I would not recommend this to a friend

I joined because I was eager about the coaching that was advertised. It turned out to be almost non-existent. There was also no "group." I’m pretty sure the coach Heather was actually a bot. I canceled before the end of the free trial so that I wouldn’t have to pay for the service. Not as advertised.

Bottom Line: No, I would not recommend this to a friend

I started to sign up, put my card number and then I reviewed the Terms and Conditions, so I changed my mind. I tried to cancel what I had just filled out and I could not. I went to "Cancel My Subscription," I tried, and now the system does not recognize my data. So immediately I received a message saying - you are on the trial period and we will charge you a "non-refundable amount" unless you cancel. There's NO WAY to contact these people! I sent three messages, no response. If they charge my credit card, I’ll have to get my attorney involved. NOT WORTH IT! Shame on them for preying on trusting people!

Bottom Line: No, I would not recommend this to a friend

During your trial, everything seems to be awesome, stable coach, feedback solicited, etc. However, once my paid membership started, the coaches and groups changed every second or third day, and there was little to no consistency in what I'd experienced during the trial period. This is a classic bait and switch kind of operation. I've now been waiting nearly two months for a refund of my membership and no one can be bothered to respond via email, Facebook or Twitter. You can't shame them into being a responsible business because they have no shame.

Don't waste your money - your paid experience is going to be horrible compared to your trial membership; don't trust them with your money or time.

Bottom Line: No, I would not recommend this to a friend

I signed up for the app for a two-week trial and purchased some extra coaching and meal planning. After day one when I got a text inside the app from the Goal Specialist, Ashlee H, I was told I would get messages starting the next day. It never happened and the app and the messages section of the app doesn't work and has been giving me error messages for three weeks now. I was charged, after saying I wanted to cancel, but the only way you can cancel is through the message, and my messaging is inoperable. I sent several support requests via email on the app, and no response, nothing, EVER! I am beyond frustrated. I want my money back and cannot call a person to get any help. BEWARE.

Bottom Line: No, I would not recommend this to a friend

This program is a scam with little to NO support. When you call them on the phone, all you get is a recorded message about canceling. I was charged $129 with NO CHANCE of a refund. Even PayPal sided with them. NO REFUNDS!

Bottom Line: No, I would not recommend this to a friend

I must have signed on for the trial period (January 1st) as they had my credit card number, but on the 16th I'm charged $149. I never even filled out the profile nor ever signed in. There is no way I can download the app on my desktop computer, so I have no way of canceling. I've tried every way I can to find a phone number, but they are scammy enough to not put that out there. Does anyone have a way of getting a hold of them? I tried to cancel my PayPal payment, but if they can get a hold of them, I'm going to be stuck paying the $149.

Bottom Line: No, I would not recommend this to a friend

I was still in my two-week trial when my daughter was hospitalized. I hadn’t really thought about Noom but when I got billed $130 I canceled. I explained that I was staying with my daughter in the hospital with limited access to electronic or healthy food and I wanted to cancel or suspend my membership for a bit. Well, they canceled the "auto-renew," but that’s it. There is no way I can think about logging food or weighing in, right now is all about my sweet girl in the hospital. I proposed that we suspend my time if we couldn’t cancel - nothing! Very disappointed that they would take the position with someone just trying to hang on. Stay away.

Bottom Line: No, I would not recommend this to a friend

I contacted them three times, got a robotic answer, they said they sent me emails and receipts, which I never received. They charged me $159.00. I told them I wanted a refund, this was dishonest since they sent me nothing. I notified my PayPal and the Better Business Bureau who sent it to NY Bureau and two days later, I got a refund. My advice is, if you honestly got a problem with them, don't complain, do something.

Bottom Line: No, I would not recommend this to a friend