Opendoor

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Opendoor

Overall Rating

3.9

234 Customer Reviews

Summary

Opendoor’s tech-driven homebuying platform presents an attractive option to sell your home fast. Our review will help you decide if it is the right service for you.

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Customer Reviews

3.9 Stars out of 234 Reviews
5 Star:66% 4 Star:4% 3 Star:0% 2 Star:4% 1 Star:23%
72% Recommend This Company
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Posted on Dec 8, 2018

Total waste of time

By D D., Florida, Verified Reviewer

Opendoor reached out to me, making me a lowball offer on my home in Safety Harbor, Florida. It became very clear that they knew absolutely nothing about Safety Harbor, Florida, or my property, or all the upgrades that have been done to it.

On top of giving me a 30% to a low offer, they want to tack on a $28,000 fee. These people are insane, and just looking to steal properties that they can flip. I would stay away from them, kind of like the plague.

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Dec 10, 2018

Hi there,

If you feel we may have missed an important feature of your home while making an offer, feel free to reach out letting us know. We will be sure to share your feedback with our internal teams. If you have any additional details you would like to share, please reach out to community@opendoor.com.

Helpful Review? 20 People Have Voted

Posted on Dec 13, 2018

Waste of time

By Shawn H., Texas, Verified Reviewer

I requested an offer online. Never received a follow-up offer, yet received a snail mailing saying that we could get an offer in 48 hours. So, I scheduled a call.

Scheduling was a nightmare. When I finally got on the phone with a representative, they said that they couldn't make an offer because they didn't have enough market data on comparable homes.

Why didn't you just send me an EMAIL saying so rather than having me WAIT DAYS to talk to you?

The rep said, "Because it's better customer service to tell you over the phone."

And that's bull.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Dec 18, 2018

Insulting offer

By David N., Georgia, Verified Reviewer

My home appraised for $190K and they offered me $164K.

A very insulting offer and a waste of my time. They even acknowledged that other homes in my subdivision sold for at least $180K with comps they disclosed with their miserable offer. A total epic fail!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 38 People Have Voted

Posted on Dec 21, 2018

Dissatisfied experience

By Barbara T., Raleigh Durham, NC, Verified Reviewer

I recently purchased a home that Opendoor was selling. Opendoor does not follow through on due diligence items, lies about repairs that were deemed necessary, does not complete work they agreed to do, does not respond to realtor emails in a timely manner. Buying a home should be a wonderful experience. They did not close for me on time due to several errors on their part. I received deed five days after closing and repairs are still not made three weeks later. Opendoor is a complete disaster and I would never recommend using them to anyone, buyer or seller.

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Jan 3, 2019

Hi Barbara,

Would you be able to email community@opendoor.com with more information? We would like to look into your issue further. Thank you!

Helpful Review? 34 People Have Voted

Posted on Dec 31, 2018

Complete waste of time! Fraudulent inspections!

By Didi K., Las Vegas, NV, Verified Reviewer

I scheduled a number of home inspections but was told that I would not need to be home during this process. Then, I learned that this requirement does not apply to my state. The inspectors spent less than two minutes on my roof, five minutes in my garage and two hours inside a condo that is less than 1,000 square feet. The lead inspector claimed he could not complete the inspection because of boxes blocking him, but he never mentioned it to me, and I was right there and eager to help! I was never informed of this problem until it was time for him to leave. He spent more time smoking on my patio and on his phone than in my place. I was told that a reinspection would need to be scheduled and that all contents would need to be removed, and that their original offer would be reduced by $10,000. In the meantime, I received two more offers by their competition, with moving assistance and additional perks. We are closing on a lovely OfferPad home today! The OfferPad staff was so kind, professional, and willing to negotiate a fair price without the lies, drama of Opendoor. Max, Mallory, and Sam from Opendoor - you are liars and crooks! God have mercy on you all!

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Jan 3, 2019

Hi Didi,

We are sorry for what sounds like a frustrating experience. Our team would like to take a look at what happened and make sure all issues are escalated and addressed by the proper teams. Please email community@opendoor.com with the address of the property and any additional feedback you would like to share.

Helpful Review? 36 People Have Voted

Posted on Jan 17, 2019

Pretty floors, shady electrical and plumbing

By Jessica H., Nevada, Verified Reviewer

We bought a house in Las Vegas from Opendoor. They did not properly fix everything on the request to repair. When we moved in, we found out that there was a leak under the kitchen sink, none of the outlets in any of our three bathrooms worked and the washing machine valves BOTH leaked. Opendoor makes the house look pretty but falls EXTREMELY SHORT on anything else that really matters to make the house "function-able." If you can avoid buying from Opendoor, I suggest doing so, or have an experienced and licensed electrician and plumber come in to examine the house before you buy it.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 24 People Have Voted

Posted on Jan 21, 2019

Horrible experience

By Nancy C., Temecula, CA, Verified Reviewer

I was very happy to go into contract with Opendoor based on the reviews and advertising, however, I was severely blindsided by the assessment. The team of 10 descended on my home as if they had already owned the property. The roofer "expert" removed tiles from my roof and took pictures and did not replace the tiles removed. So, I had to call my homeowners insurance and file a claim. We had several days of rain. They were in my home for over three hours and moved and processed it as if it was a crime scene. Then on top of the 26 thousand upfront fee, they tried to charge me 21 thousand dollars for "repairs." They refused to negotiate anything, and now I have to pay for an attorney for the "assessment" process. They are criminals. Please save yourself and go with a realtor and reputable company. They're not reputable or honest.

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Jan 22, 2019

Hi Nancy,

We apologize for what sounds like a frustrating experience. Would you be able to send an email to community@opendoor.com with more information so we can take a look at what happened here? Thank you!

Helpful Review? 35 People Have Voted

Posted on Jan 27, 2019

Do not buy a house from Opendoor!

By Sarah K., Texas, Verified Reviewer

I was interested in a house in Savannah, Texas. I did a home inspection and the man told me that I should get a roof inspection. I researched for a 5-star roofing company to inspect it and found out there was severe hail damage. When we did an addendum for Opendoor to get an inspection done on the roof and fix as needed, they came back saying the roof was in great shape and their pictures from the inspection were all from a side point of view. When my realtor showed them ours with VERY detailed pictures they were in shock.

They came back three days later saying they were going to do another roof inspection. My realtor said we would too. I pick ANOTHER 5-star rating roofing company and he said it's a no-brainer that the roof was damaged. Opendoor came back saying only $500 needs to be repaired. When my realtor said, "are you kidding me?" They came back and said, "Did we say $500, we meant $100."

My insurance and mortgage lender wrote a lengthy letter to them that they will not allow me to purchase the home. My father even told them to drop $10,000 so we can personally fix the roof. Opendoor said no. They are a used car salesperson trying to sell you a broken car. They are shady company. OH! I found a coworker that purchased a home and found out that Opendoor replaced the carpet but no the padding.

Opendoor cuts corners and steals from you. BEWARE!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 27 People Have Voted

Posted on Feb 14, 2019

They low ball you on the offer to buy your house

By Pat V., Las Vegas, NV, Verified Reviewer

I contacted Opendoor online to sell my house in Vegas. I live in California so I talked to them like 10 times before I wasted time flying to Vegas. So a few other investors came to my house the same day before Opendoor and did their inspections. My tenant had forgotten to leave me the key to open garage so I told these other investors to do their inspection and they I could email them pics of the garage later that day (or they could come back tomorrow to look at the garage), and all these other investors said no problem.

But then Opendoor showed up and was rude and told me "you knew the rules before you flew to Vegas, and if you can't open garage then we are leaving now." I asked the guy why don't you inspect the entire house now since I'm here and come back tomorrow to look at the garage or I'll email you pics (common sense). But no, the guy from Opendoor told me he called his boss and his boss said "no we won't accommodate you and basically too bad." So, sure enough, they left after I basically begged them to stay and do the inspection minus garage. I told them that selling a house is a big deal and that I'm not just a number, I'm a person and they need to treat their customers better. They didn't care about me in any way, they just want to buy a house below market value and sell it for a profit.

I would never use them again. Selling a home isn't easy, and any real buyer would be willing to inspect the garage another day. Anybody who has bought or sold a house knows how stressful and complex it can be, and sometimes you need to be flexible to get a deal done. Opendoor had zero flexibility.

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Mar 18, 2019

Hi Pat,

We do apologize for this frustrating experience. We escalated this issue with our internal and executive teams. Our teams are spending some time reviewing your experience and the feedback you shared to ensure we do not provide any future customers with this type of experience. Please feel free to share any additional insights with community@opendoor.com.

Helpful Review? 24 People Have Voted

Posted on Feb 25, 2019

Close your door to Opendoor

By Mike C., Georgia, Verified Reviewer

Do not attempt to sell your homes to them unless a foreclosure is imminent. Extremely low ball offers. After reading a bunch of positive reviews that were very generic, I can see that Opendoor is putting up fake reviews to promote themselves.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 21 People Have Voted

Posted on Mar 5, 2019

Extremely low offers

By Bruce O., Rancho Cucamonga, CA, Verified Reviewer

Only sellers who are desperate will use this company. Just for fun, I had Opendoor give me an "offer" on my home. They said it would be "under $600,000." After I stopped laughing, I listed my home with a conventional real estate company. One month later I sold my home for $750,000. Obviously Opendoor is going to give very low offers hoping to attract the desperate seller. They say their offers are "competitive." Absolutely BS. DO NOT sell to these people if you want to maximize your profits.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 19 People Have Voted
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