Peloton Bike

This is an indoor cycling bike with an iPad on it. For the price tag for 3k I found it very basic. That's $1995 plus tax , delivery, shoes, etc. I don't find anything features on the bike particularly innovative or new. This appears to me, to be another fitness industry gimick.

Bottom Line: No, I would not recommend this to a friend

After purchasing the bike, my delivery was not scheduled and I did not get a contact from Peleton. After multiple attempts on my part, I eventually reached a contact who started my delivery process. The first two promised delivery dates were no shows. The third time my bike was installed broken, and after notifying the company two different times, I have not received a response.

In addition, the live and recorded classes contain very explicit language and are very inappropriate. It is distracting from the workout. I don't need to be called a bad name a million times.

Bottom Line: No, I would not recommend this to a friend

I have to admit that we were exceptionally happy with our purchase. It was a large investment, but one that my wife and I were both set to use for early morning and late night workouts while balancing family life. We talked things through when buying this in the Natick, MA store and they said many people keep this in their bedroom and use it while their spouse is sleeping. All started out well, and we loved it. Riding with a class in NYC, some of the scenic journeys and just a good overall challenge/exercise.

After a few weeks, we started having the squeaky pedals. The issue was that we were riding at 4:30 or 5 am or late in the evening when the other was sleeping. It was a great "silent" option up until that point. Now, it sounds like a truck is coming through (exaggerating quite a bit), but there is no way to have someone sleep near this and ride.

Customer service wanted a "video" so they could hear the sound. Then, sent something to us that didn't work and would not send out anyone to our home to fix this. Think about the investment and then you have to jump through hoops to get actual support. If I could just lift it up and bring it to the bike shop, I would. I don't know about you, but the reason we invested in this was that we were struggling with work/life balance and this was a good solution that excited us both. Now, it seems like a bad investment overall and one that I would like to return and just figure out again how to go to the gym and invest the time to ride outdoors.

Again, if it is working right, this is a fantastic bike. If it is working right.

Bottom Line: No, I would not recommend this to a friend

So the experience of owning a Peloton has been inconsistent - and littered with issues since I started riding in February of 2018.

I've ridden about 5K miles this year - to be honest I am quite surprised that the bikes held up - yes, I said bikes. I took one break in September for a trip to Greece - so that's nine months of riding.

The first bike - bearings blew at 2K miles, so within four months, I had to have a technician do a repair for a new bearings kit on the flywheel. That's no easy task because what needs to occur post-replacement is what I call a tune - you have to make sure the flywheel and magnetic resistance are seated properly. I had issues with my resistance post-replacement.

Inevitably, I had to get new pedals and one of the pedals wouldn't even come off the bike. Tech was sent twice to get it off. The first time they almost broke the bike and a wall (yes, you read this right), and the second time they didn't have the right tools (above and beyond the wrench) for a scheduled repair. Amazing since it was a scheduled repair to get the crank and pedal replaced.

Then a new bike was ordered to replace. I received that bike - was able to ride it for about a month before the bearings blew again.

Note on this delivery - the people were awful at setup. A part that holds the cabling for the tablet to bike metrics recording fell off during setup and the installers wouldn't complete the install and left. I had to take apart the front sweat guard and reinstall the part - that's fine but shouldn't a new installation be one-and-done plug and play if it's meant to be delivered and setup? Is there a checklist to work here?

Another bike sent and received on December 30th - this was the mother of all bad things to ever happen. The guys showed up smelling like skunk (if you get my drift) and did a terrible job on setup once again. I should've called the cops on them to get them searched - if that would've happened I assume the brand would've taken a hit on social media and the media in general.

See the Jimmy John's story out today about a delivery driver who was stopped in Minnesota and hid his weed in a sandwich. True story. Cops smelled something and wala, you betcha - found weed IN THE SANDWICH while delivering to a customer. Amazing.

More - I had to take apart the front sweat guard (again on bike #3) to adjust the magnetic resistance because once I got to riding it was grinding on the flywheel at higher resistance levels. Add cosmetic blemishes to the handlebar and a possible issue with the seat axis - it looks like it's a 1st Gen to 2nd Gen refurbished model. Talking to tech support - they admitted it sounded like this was not a new bike but a refurbished/recycled bike sent to me.

A new bike and a new tablet are coming my way (if I can believe any of it). I got the warranty extended another two years for free (on bike #3 now going on bike #4), but I am not hopeful the bike will hold up to my training - I require 20-50 miles of riding per day, 500-700 miles per month, and I am aiming to get to 1K miles per month by next year. That's my training and I don't think Peloton was meant to do this, even though the price point is the same as a top-of-the-line Keiser, which is a studio-quality bike.

So I guess I am bought into the hype, thinking at the time of my first review on here months ago it was a great deal, when it appears otherwise. Until Peloton changes inside-out, I cannot recommend this product or service to anyone. Better off getting the Keiser for the same money - comes with a 5-year warranty up front. Best bike on the market for indoor spin.

So I apologize for a review earlier this year that labeled this as a great sensation - service has changed considerably since I owned it at the BOY, and it appears the company is growing too quickly and can't keep up with the demand and certainly, the quality of the bike feels compromised.

Thank you.

Bottom Line: No, I would not recommend this to a friend

Peloton Cycle sucks. Probably will go out of business soon. They treated me like crap and made me feel worthless. I will never do business with them again.

Bottom Line: No, I would not recommend this to a friend

I can't even rate the bike, but I can say that my experience has been among my worst ever with a company. I had a "confirmed" delivery date scheduled as promised, but apparently, that didn't mean much as they didn't show on that day, nor the next. Finally, they showed on the third day when we weren't around. That's when the real frustration started.

You can't find a customer service person to save your life that can do anything. "Looks like we can deliver it tomorrow." No bike. I call again, "looks like we can deliver it Tuesday." No bike. I call again, "looks like we can deliver it Thursday." I still don't have the bike. We may ultimately really like the bike, but I will probably never be a real fan.

Bottom Line: No, I would not recommend this to a friend

The Peloton bike broke after two days, and it has been three weeks trying to get it fixed. They keep telling me someone will contact me, although they never do. I’ve spent many hours trying to get it fixed; emails, chats, phone calls, and nothing works. They finally confirmed that someone would come and fix yesterday so we made sure we were home, but no one showed. I called, and they said they have no record of it, although it was right in my email that they sent. It’s a sad joke at this point, they are completely unable to help me and I have a broken bike that I’ve only used twice.

No exaggeration; completely true and sincere review, unfortunately. Just terrible experience. Big mistake to buy!

Bottom Line: No, I would not recommend this to a friend

The product is amazing. My problem is with customer "support," Candis Bateman, in particular, who was "helping" me. My family loved the bike so much that BOTH my husband and I had the great idea to get it for each other to my surprise! My son is the one who told me that he had gotten it ordered weeks ago and I needed to cancel mine ASAP because his order was to be delivered and set up the next day. Not too hard right?

WRONG. There is no phone number to call someone! My only choice was to email support explaining my situation and request someone to a call to confirm. No call, and they canceled the wrong order. Ten EMAILS back and forth later with Candis (over two days), and no calls after four requests and nothing. REALLY disappointing. I even asked her at the end to call my husband to explain/apologize and nothing.

Bottom Line: No, I would not recommend this to a friend

I purchased a Peloton, and before I could even take my first ride, the thing broke. The monitor would not work and when I was finally able to rig it (plugging the power cord into the monitor but you can’t see cadence, resistance, calories, etc.), the pedal discontented from the bike mid-ride. It took me FOUR times calling Peloton to finally get someone to agree to replace my one-day-old bike. While waiting four days for them to deliver my new bike, I tried another ride, and the other pedal flew off mid-ride. My entire experience has been frustrating, disappointing and overall poor.

Bottom Line: No, I would not recommend this to a friend

My girlfriend has had nothing but problems, and no customer service as so many others have reported. We got it working for a couple of days, and the classes were horrendous. It’s not working again, and I think that might actually be a good thing.

Bottom Line: No, I would not recommend this to a friend

Not sure if the bike is great, I couldn’t get their delivery service to make an appointment and show up to deliver the bike. They gave me a delivery window of Monday-Friday and showed up the week before when I wasn’t home, then never bothered to try to schedule another delivery. I decided my Spinning bike works just fine.

Bottom Line: No, I would not recommend this to a friend