PillPack

PillPack claims that they make it simple, all you have to do is call your doctor and tell them you are changing to PillPack and they take care of the rest. What you don't know is that they only fax the doctors so it may take many phone calls from you if your doctor's office doesn't get the fax. They never actually call them if they don't hear back. And then when they fail to ask you to call the pharmacies, only tell you to call the doctors, so the pharmacy ships the next batch. They offer to sell you the medicine to have it included in the packaging. "We work with your doctors to automatically manage your refills." No, not really!

Bottom Line: No, I would not recommend this to a friend

First order, just realized two life protecting Rx not in the packages after two weeks thinking this was something great.

Make sure you double check these people, they are incompetent and offer no help when I call.

Bottom Line: No, I would not recommend this to a friend

It is indeed handy to have someone combine my medications and not to have to deal with the pharmacy trips.

BUT...here's "the rest of the story."

I still must sort out my OTC meds (vitamins, supplements, etc) or pay 3 times what I usually do to have them included. Even if I bit that bullet as an expensive convenience, their delivery method is honestly a deal-breaker! When you pull out the packet from the roll in the box, the risk or likelihood is that the thin pack material tears open anywhere BUT on the perforated line. PillPack, here's a news flash: when using a heat source to seal a tube of material into small individual pouches, it tends to make the two layers into one layer twice as thick and stronger than one thin easy to tear layer! Even with the heat source installed perforated line, it's still easier for the pouch to tear open scattering your medications everywhere.

Their "fix" according to a PillPack person is to keep a pair of scissors sticking out of the box to do what their design engineers can't do.

I'm sorry, just too much trouble searching for those meds that escaped without warning.

Bottom Line: No, I would not recommend this to a friend

Very bad communication. First month, April, was ok and I got all 5 meds in the pack. Next month arrived with only 2 meds. I called and they said it was a mixup with Walmart pharmacy and that they would straighten it out the next month. Next month arrived with only the same 2 meds.

I called and they said they would send me another pack with the missing 3 meds and that I would use two PillPacks for a month and they would straighten it out the next month. I then received a bottle with only 1 med, not in a pack. I called again and they tried to again blame Walmart and my doctor.

Today I received another bottle of pills and it's now the first of August. So I now have a PillPack with 2 meds, bottles with 2 more meds, and still missing 1 med.

TLDR; Customer service does not take responsibility and doesn't bother to notify the customer when they are going to ship out a changed number of meds. Even the Walmart calls to tell me when my meds change or when a transfer order is received. PillPack should do the same thing or send a text message at a minimum.

I spoke with a manager named "Chris" who would not give me his full name, even though they have my SS number, Credit Card info, and birth date.

Bottom Line: No, I would not recommend this to a friend

Once they've screwed up they, 1) don't take ownership of it, 2) never get back to you to say what they are doing to fix it, 3) make the same, or subtly different, mistakes again, and 4) seem to have no urgency to fix the problems.

I should not have to call to check up constantly, yet I need to.

If you are on medicine for a life-threatening condition, do not use.

Specifics:

December, even though I spoke to them almost daily for the last 10 days of the month, and they said I was all set, they got my pills to me late and without two vitamin supplements.

January, the same thing and without 1 vitamin.

February, they said it was being built and would ship on the 21st. Called on 24th to find out status - good thing because they apparently had a problem in billing.

Bottom Line: No, I would not recommend this to a friend

Not sure if they have enough pharmacists working or what. If I had not called my prescription would not have been pulled and worked on. Once they found it I was told it would take 24 days. When I got upset I was told, "sorry, sorry, we can put in a ticket to overnight it." What the heck?!

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I like the concept, and they seem friendly and helpful, but the problem is, they are out of network for Blue Cross Texas. Not finding this out until after shipping cost me $60 for what would have been free at an in-network pharmacy.

They waived the erroneous bill, then reassigned it again. Just be sure to clear this pharmacy with your insurance company PRIOR to switching over. Save the expense! Hopefully, I can find this service with an in-network pharmacy.

Bottom Line: No, I would not recommend this to a friend

They never get anything right; I've spent hours trying to get their records to be correct.

If you change insurance plans, you get to spend several hours trying to update their records. If you want to have more than one (1) person in the family on an account, it's not happening, and you will have lots of wasted time there. If your doctor doesn't respond to them in a timely fashion, it is another lengthy process to get your prescription packs fixed. And there are random problems with the drugs they put in the packs.

Their "call center" can never help. Their website doesn't really work i.e. you can't delete terminated insurance plans, so PillPack seems to get confused about which one to use.

It's really a lot of work for a great product. Shouldn't be, but it is. And they want to speak with you during the business day, like, really?

Bottom Line: Yes, I would recommend this to a friend

I called, then emailed (when I noted it was not corrected) to ask them to change the date of my delivery. Both times they confirmed the change would be made. Today received a text from PillPack with the wrong delivery date. Infuriating. The Customer Service rep I initially spoke to on the phone seemed to have no interest in helping. I hope my meds are still on my porch when I return from vacation. Otherwise, I like the service.

Bottom Line: Yes, I would recommend this to a friend

I love that I don’t have to open so many bottles a day and it all comes to my door. The packs are just strong enough that you have to pull them off hard, and then they are so thin they break apart and pills fly everywhere. It’s happened numerous times to all three PillPack users in our home. Please fix the actual packs. They are maddening, but the rest is fabulous!

Bottom Line: Yes, I would recommend this to a friend

I have been using this for a month or so, and my experience has been different from a lot of reviews on here. The medicine was correct and arrived on time. And the staff was very polite!

Bottom Line: Yes, I would recommend this to a friend