PillPack

This company was good until Amazon got involved. There is no human overseeing the medication process. Two months in a row they did not ship vital medication (heart, blood pressure, multiple sclerosis) holding up the shipment for ulcer medication. Seriously! The first time it happened they assured me it would not happen again. This time they said they want to ship all meds at once and they contact the customer to let them know. I asked who they spoke to or emailed and oops! They failed to contact anyone. I asked the logic in holding a shipment of 20+ medications for 1 pill and she said so it is all in the PillPack. I asked her who makes this decision - it is computer generated.

Bottom Line: No, I would not recommend this to a friend

I have been using this for a month or so, and my experience has been different from a lot of reviews on here. The medicine was correct and arrived on time. And the staff was very polite!

Bottom Line: Yes, I would recommend this to a friend

Okay, here we go. I had an account back in 2015 with PillPack, which I eventually canceled because I decided that I wanted a local pharmacy for my meds. Now it's 2019, I saw an ad for PillPack and thought I'd like to try it again. I work a lot and having my meds pre-packaged and delivered would be a big help. I called PillPack and spoke with a young man who took my demographic, medication, and billing info, and VOILA! I'm back with PillPack! Nope. The next time I logged in to take a look at my dashboard, etc, I saw all of my meds, billing info, etc, from my old 2015 account. So I called and spoke to a young lady who alternately read my file and sniffed (needed to blow her nose badly). She eventually said that she saw the problem and it would be fixed. Great! Next day I logged on and my 2015 info was still there. Called PillPack back and spoke with a different young lady, who almost immediately fixed (?) the problem, so when I logged out/logged back in, I saw my 2019 info. All fixed! Nope. Today, I logged into my account, and all of my 2015 stuff was back. I called PillPack back and happened to get the same young lady from my last call. She looked at my account, saw the same thing I was seeing, and said that although the old 2015 account was marked DO NOT USE in their computer, it was being used anyway for some unknown reason. I asked why they couldn't just DELETE the old 2015 account and solve this problem, but they can't. She totally understood when I told her to cancel my account immediately. All I can say is NEVER EVER again...

Bottom Line: No, I would not recommend this to a friend

I am extremely happy since transferring all my medications to PillPack. I receive an almost simultaneous response when I have questions. I post a message on my account through their mobile app and I am completely satisfied with the timeliness of their response to my questions. They are ready and willing to help and to ensure I receive exactly what I need.

Bottom Line: Yes, I would recommend this to a friend

I've spent 5 months with PillPack, and not a single time have they gotten my medications right. Eight have had to spend HOURS on the phone with both PillPack and my doctors trying to get them right. I'm going back to CVS because even though updated scripts had been sent to PillPack they still filled outdated ones, and have been missing two of my medications entirely, me having to instead call each month to get more. I have not gotten one of my meds in two months now. Their response on the phone "Oh, I'm sorry, are you sure we have updated scripts from your doctor." "Yes, they sent them to you two weeks ago, you added the med they added to my pill list, yet didn't update the other two scripts even though they were sent at the same damn time." "Oh, well, I'm sorry I can make a note in here to put them on auto delivery to ship alongside your pack." For crap's sake, they are regular medications taken on a regular schedule, just like all my other pills, prescribed the same way as my other pills, why can't you put them in the darn packs.

Bottom Line: No, I would not recommend this to a friend

Listen to the negative reviews on here. I’ve been without FOUR medications for a week now due to incompetency between this company AND my regular pharmacy. I have been on the medications for years and now since I don’t have them, I’m suffering from terrible pain and anxiety. Even though my insurance approved the meds, I still haven’t received them and they told me it could take another ten days to receive my meds. Then they offered to transfer them to a local pharmacy so they could be filled today and the pharmacy still didn’t have the information from PillPack. This seemed like a great idea as I live out in the country and the closest pharmacy is an hour round trip for me. Now I regret it.

Bottom Line: No, I would not recommend this to a friend

I have two older parents; Ma 81 and Dad 84. They were living at home until they really needed a safer home environment and so they are a nice assisted living apartment and fairly independent. Each has their own list of ailments, pills, and prescriptions. It was getting harder and harder to keep their medications straight, and it felt like I was going to the local pharmacy every other day. Then I had to worry about them taking the right pills at the right time, out of those little weekly pill organizers.

Then I read about PillPack.com. No more trips to the pharmacy, no more organizing pills, no more worrying about which pills and when my parents were going to take them. It was all done, and it shows up at my house once a month! It was easy to switch them from CVS over to PillPack. They do most of the work. They call the pharmacy and switch the prescriptions and insurance over; I did none of it. Co-pays are the same.

You can see everything online in your own account with a dashboard with all your meds, what they look like, information about each med, etc. The doctor's office calls them if there are any changes and should you need a one time or short termed, say an anti-biotic or right away or one time, I just have it sent over to CVS and pick it up that day. They can package pills by specific times, or morning, afternoon or evening.

Their customer service had been top notch. Always get a real person, fast service, and they are helpful with any question. It really has made both their lives, as well as mine less stressful and the meds more manageable. I really love this product and company!

Bottom Line: Yes, I would recommend this to a friend

I’ve been using PillPack for almost two years, and once I got all my prescriptions switched to them, it has worked very well for me. My only complaint is that they recently changed the packaging to something much thinner and not easy to tear evenly. I hope they change back to what they were using. Otherwise, it’s much easier than figuring out what to take and when.

Bottom Line: Yes, I would recommend this to a friend

I switched to PillPack pharmacy for two reasons

1. My current pharmacy (Walgreen's) was consistently not able to fill my prescriptions in a timely manner (the medication was out of stock, it didn't arrive on the truck, etc). Obviously, this meant multiple trips to a pharmacy in a weeks time for the 10+ meds I have to take! Also, the meds I take are not meds I can be without - going without means my medical condition becomes worse and I have further issues to deal with. I stayed with them for over a year (they bought out the Rite Aid Pharmacy in our community that I had been using for 20 years).

2. Because I take so many medications I was fearful that I was going to have a mix-up when I put them in my medication dispenser every week. PillPack had individual packets, it accommodated the need for an additional time that I was not doing for one of my meds. It was everything I was looking for. AND it was delivered to my door, I didn't have to make arrangements for someone to go to the pharmacy for me to get my meds.

I signed up and got all my meds transferred over to PillPack, the process itself was VERY easy, I contacted customer service by e-mail with a few questions and received answers quickly and completely from them. When I was getting ready to start a new injectable medication I did run into a bit of an issue - it required me to make many calls back and forth with PillPack and my doctor's office. While it took almost a week to get straightened out, I still got the medication SEVERAL days before I was due to inject it. Their customer service reps are helpful and knowledgeable - the pharmacists are easily reached.

My insurance (MCD) paid ALL costs and my co-pays (some were even less than what they were at the brick and mortar store) were the same. It does require you to have an account (credit/bank) on file to pay for the co-pays. I am about to get my second delivery of meds and I have to say this is a Pharmacy I would recommend to EVERYONE!

And finally, the small pouches that house your medication are Day, Date and Time stamped (i.e. Thursday, June 13, 8:00 PM), then below that each medication is listed (how many pills, strength). They come off the roll easily at the perforation marks and the individual pouches are super easy to open (even easier than opening a childproof cap, NOTE: THE POUCHES ARE NOT CHILDPROOF).

I could write so much more about the benefits of switching to PillPack and why I think it is so beneficial. Give it a try, you won't be sorry. Just remember, as with any pharmacy change it takes a month or so to get everything situated and for both sides to understand the process and needs of the other. I won't be changing back to a local Pharmacy unless PillPack forces me to.

Bottom Line: Yes, I would recommend this to a friend

I cannot recommend PillPack for several reasons.

They never shipped meds complete from the day I signed up. There was a transition and glitch that prevented the meds from coming all from PillPack. So for the first few months, I had to do a combination of PillPack and my Local Pharmacy to get all the meds required.

However, once PillPack was ready to ship ALL the meds, they failed again to ship all the meds required. However, PillPack never notified me of any issues prior to failing AGAIN to ship all meds...for the third row in a month.

To make matters worse, because PillPack never notified me of any issues, I ran out of meds. Not good!

PillPack packaging has to improve their packaging. The packs do not tear off easily and often the next in line rips causing all the pills to spill and scatter.

I have spent way too much time searching for meds on the floor so my dog would not eat them. Not good!

In addition, you have to figure out exactly which direction and where to tear open the pack or it will not open. The problem is, even when you do figure it out, there are still issues with the perforations, ripping off the next pack in line, pills spilling and scattering and just too much hassle overall.

I am sorry to say this has not been a good customer experience which is made worse by the fact that I had to pay for meds to cover for what PillPack did not send due to the mixup they caused during the transition from my local pharmacy.

Not recommend!

Bottom Line: No, I would not recommend this to a friend

I've never written a negative review in my life, but my experience was so bad that I want to warn others. Please do not sign up with this company if you want a positive experience. I used their service for 9 months. Every single month without fail, they scheduled my medication to arrive late, and every month I had to call or email multiple times to get them to ship on the correct date. This past month, they shipped it late and it never arrived. Tracking number proves that. Customer service was no help. They did not comp me, and instead sent out replacement medication and charged me double. I canceled my account today. Save yourself the trouble and go with a competitor - literally anyone else but them.

Bottom Line: No, I would not recommend this to a friend