It definitely works as demonstrated on TV. Their customer service dept is very accommodating, and I give them accolades for this.
Now, more about the product. It only lasts about 2.5 hours for me. It leaves the bags under my eyes looking worse than before. It was suggested that I try to use more. When I did the skin around my eyes became very irritated. It also left a whitish film on my skin under my eyes. My frown lines and laugh lines work great and I didn't find the same irritation. It does leave my skin very rough when I used it. To summarize, this may work better for you and as I said it did remove my bags and lines but with unwanted consequences.
They will refund your purchase price if it doesn't work for you.
Bottom Line: No, I would not recommend this to a friend