Summary
Quip Toothbrush’s simple design and monthly refill program promise to help simplify your teeth care, save you money, and provide you with proper dental advice.
Pros
Cons
Posted on Mar 28, 2017
I have been very pleased with my Quip toothbrush. My oral health has only gotten better since I have subscribed. I've had a couple questions over the past few months about my orders, and have always had my questions answered in a timely and respectful manner. I would recommend Quip to anyone.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Quip NYC Inc.
Apr 1, 2017
Hi Christine! Delighted to hear it.
Don't be disheartened by the below reviews; you are far from alone. We have been shipping Quips for two years now and have hundreds of thousands of happy members like yourself :). Unfortunately, it is usually the few with bad experiences that google where to leave a negative review, and so we are delighted you googled to leave a positive one here (most usually do so on social media nowadays, which doesn't show up on a google search).
Thanks once again, and we are always happy to help at help@getquip.com.
Posted on Apr 13, 2017
It would have been nice to try, but they failed to properly file through customs. German customs contacted me saying they had a kitchen appliance and needed it to be retrieved (with a fee that cost more than the toothbrush itself) in a week or else they would return it to sender. That was over a month ago. Still, I have no refund (Quip said they needed the return), and they won't refund the shipping either.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Apr 13, 2017
We are so sorry to hear that you had trouble with receiving your package!
All customs information on your package is correctly stated and paid for. However, as per our guidance on international shipping during checkout, your package may still be subject to customs charges that are out of our control which is an unfortunate side effect risk of ordering items internationally. We can see our help team offered to provide an additional detailed invoice to present to customs to help with releasing a held package if needed.
We have successfully been shipping to Germany over the last two years and have not received notices of any packages being classified as a “kitchen appliance” as you stated. This is a new one, and our team is looking into. It does seem like a random and unfortunate mix up by the German customs team.
As our team mentioned, as soon as there is an update on your order that shows it is being sent back to the U.S, we are ready to refund the full purchase.
At no point have we blamed you for this issue, it has nothing to do with you! This is an unfortunate mix up, and we are so sorry you were inconvenienced because of it. Please do email us on help@getquip.com if you require further help.
Posted on May 15, 2017
This is my first electronic toothbrush, so I don't really have anything to compare it to, but I love it. I will say in the past my dental hygiene wasn't the best. Why would I want to brush my teeth for a whole two minutes when I could be playing Skyrim? The Quip is awesome, though, and I weirdly enjoy brushing my teeth now. And I love how clean it makes my mouth feel! I have definitely never felt this clean with a regular toothbrush.
Bottom Line: Yes, I would recommend this to a friend
Posted on May 16, 2017
I really like how the Quip feels gentle on the gums. The size is convenient for travel, and the fact it doesn't need to be constantly charged is a plus. The bristles are soft but clean well.
Bottom Line: Yes, I would recommend this to a friend
Posted on Jun 28, 2017
I have been using Quip for over a year and had to have several replacements because of faulty design. Also, to be honest, compared to other electric toothbrushes the vibrations are not as strong at all. The toothbrush heads themselves have gum cleaners but don't actually reach your gums. This is a pretty faulty product all and all. Save your money and go get a real toothbrush.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Jun 29, 2017
We are so sorry that you didn't find Quip to be for you. As mentioned in our help exchange with you, Quip is heavily tested against normal wear and tear. It's even tested against user challenges and potential error points like brush head removal. We know that it could only break the head connection, as your photo displayed if the head is improperly or over-forcefully removed during refill.
Our brushes are manufactured in the same facilities, using the same parts, processes, and testing as some of the biggest brand brushes on the market. We have been shipping Quip to thousands of happy customers for two years now so we can assure it is not a faulty design.
We stand by our products and offer a lifetime guarantee for subscribers for this reason. We have been more than happy to replace your Quip each time this happened while you refilled it using your guarantee. This is also in hopes that our instructions each time would help correct removal in the future and ensure it didn't happen again. We are sorry to hear this was not able to prevent it happening again.
Regarding the vibrations, our website, your welcome pack, your Dentist, the ADA and consumer reports will tell you, stronger vibrations do not mean you will get a better clean. The key to maintaining good oral health is based on your technique and routine, something Quip is uniquely designed to help improve. Quip is set to a sensitive, silent and comfortable vibration level like many premium brushes are now. Also defaulting to or offering to help you with guiding a thorough, yet safe and enjoyable clean.
We thank you for giving Quip a try, and again are so sorry that it was not for you.
Posted on Aug 30, 2017
I've been using my Quip for about a year now and I haven't had any of the problems some of the other reviewers have mentioned. The suction pad still works just fine, the brush base works just like it did when I got it, the brush heads and the holder stay pretty clean, etc. Maybe it helped that I got the metal handle? Metal's always going to hold up better than plastic.
I like that the vibration isn't as powerful as other electric models. I find the vibration unpleasant, not to mention the expense of replacing the brush heads. I also like the toothpaste, as it's not as overwhelmingly minty as conventional brands. I kind of wish they'd do other flavors, I get so sick of mint!
The thing I probably like about Quip most though is that it travels well. The big electric toothbrushes use rechargeable batteries, which aren't allowed in checked luggage anymore! The cover stays on okay, though I wish it had a little clip or something. I love that I can stick it on the mirror, out of the way of sometimes tiny hotel bathroom counters.
The only thing I don't much like at this point is that my year plan auto-renewed. I just haven't gone through the toothpaste and brush heads as fast as every three months (I, uh, "forget" to brush a lot), but I definitely use it more than I did my old brush. They shipped me another set and charged me $10, without much in the way of notification. The "refill processing" email didn't register to me that I'd run out of refills from my year prepay.
So I went in and canceled my plan, and the sad face email made me a little embarrassed. But don't worry, Quip, I'll be back when I'm ready for more refills!
Bottom Line: Yes, I would recommend this to a friend
Posted on Dec 6, 2017
Quip provides the essential functions of an electric toothbrush in a clever, attractive, and affordable package. You don’t really need more than a timer, and some level of vibration from an electric toothbrush for it to bring the benefits cited in the market and quip does those things well. The base price is also less than most other electric toothbrushes and the cost of replacing the heads every 3 months is comparable to the cost of replacing your average toothbrush with the same frequency. The sleek design is a great bonus. Highly recommend.
Bottom Line: Yes, I would recommend this to a friend
Posted on Jan 9, 2018
I love my Quip Toothbrush for two reasons; when you are still sleep-groggy in the morning, it takes the guesswork out of how long you have brushed. I also use the timed intervals to do some mindfulness practice. A great way to start my day, then at night, I do my next day's work plan.
Bottom Line: Yes, I would recommend this to a friend
Posted on Apr 15, 2018
I HATE this toothbrush.
I personally use an electric toothbrush, and I have good checkups. I floss and enjoy a clean mouth. The Quip was interesting because it seems so small and easy to travel with.
This is the most expensive cheap toothbrush you will ever buy.
It's the same as a little $1 travel toothbrush that quivers a little bit. If you're used to or are looking for a good quality electric toothbrush, don't buy this. The packaging and marketing is made to look all sleek and techie, but it's a cheap toothbrush, end of story.
I was super disappointed and am currently trying to get my money back.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Apr 22, 2018
Hi Jessica,
Quip is made alongside some of the top leading brands in the industry and has earned the American Dental Association Seal of Acceptance for safety, and efficacy in removing plaque and gingivitis. We also use dentist-recommended, industry standard soft nylon bristles and the same sensitive vibrations as many other electric toothbrushes to provide a thorough, yet non-damaging clean that's still gentle on the gums. With the addition of a 2-minute timer and 30-second pulses, Quip is guiding the good habits that really matter. The truth is, as the American Dental Association and Consumer Reports say, any electric toothbrush will clean your teeth just the same if you're brushing your teeth properly. That's why we created Quip, to help guide the habits that matter.
That being said, we cannot speak to personal preference. The best brush for you should be one that encourages 2-full minutes of brushing twice every day.
We thank you for giving Quip a try!
Posted on Apr 26, 2018
I was very pleased with this toothbrush when it first arrived. I like the design, and it worked well, for a couple of days. (I will add that the first thing I did was remove the annoying "sticky strip" on the case, it's really annoying if you don't intend to stick your toothbrush to the wall.)
SO, the brush stopped working after about three days. The motor shuts off after about 3-5 seconds. Incredibly annoying. I contacted Quip customer service, and share the opinion of so many other reviewers, that they are TERRIBLE. I was told I had to register my brush online before they could help me. After doing so, they simply sent me an email with instructions for checking the motor and doing some self-repair and replacing the battery. Not sure why they couldn't send it before I registered?
None of their suggested fixes worked. All I want is a toothbrush that works. I just contacted Bespoke Post (where I bought the brush) to see if they'll take it back, as I was sorely disappointed with Quip's customer service team. I'm also not down with "subscription plans" and Quip holding onto my credit card information indefinitely. Also, I'd replace my brush head probably every six weeks instead of every three months, but that's just me. I don't know if they'll sell you brush heads up front, as I never got that far before Quip became an annoyance instead of a pleasure.
Too bad, it really does look nice!
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
May 3, 2018
Hi Matt,
We are so sorry to hear you had some trouble with your Quip! We can see you had ordered your Quip through Bespoke, and in order for our team to help with creating a replacement order (to validate a warranty), an account will need to be created on our website directly.
Our help team sends troubleshooting to help with getting your Quip up and running again as quickly as possible. In the case that the steps do not help, we will be able to confirm which part of your Quip will need a replacement. Our warranty covers you for the life of your active refill plan as well as your first year of purchasing Quip if not subscribed.
Our refill plans are completely optional and have the option to order single items in the "supplies" section of our store page. Just make sure to click on the 'single' button to avoid any plans added to your account.
We sincerely apologize for any misunderstanding or inconvenience caused, our team is always happy to help with any additional questions at help@getquip.com.
Posted on Jun 25, 2018
Looking through the reviews, I have to say that I disagree with most of them. First, as far as the life of the battery I have to say that I just received the toothbrush so I haven't had any issues with that, but it's a battery I mean come on just replace it, it's not that deep.
Second, as far as the vibration I feel as though the one setting is a good setting. To reiterate what another reviewer stated, you don't need the vibration to be that forceful to clean your teeth. I do have an Oral-B, which is very powerful, and I have to say that I'm ok with the one setting that Quip has. Lately, I've been experiencing some throbbing pains in my teeth throughout the day, and I have to say that I believe it is from the powerful force from the Oral-B. After brushing I believe that I still got the same effect from using the Oral-B with less force. My teeth felt just as clean.
Third, I love the sleekness, colors, and design of this brush. I purchased the copper for myself and the blue for my son. I like that my sink isn't cluttered with the chargeable bass that takes up space for me and my son's toothbrush. I love that I am able to secure it to the mirror.
Fourth, I love the subscription plan, that I don't have to run to the store every three months to get a toothbrush head. I know it doesn't seem like much, but this is so convenient to receive the refills heads and batteries in the mail, "the batteries," this is great who would have thought that they would even supply the batteries. I thought that I was going to have to purchase them on my own.
Overall, I am excited and love these toothbrushes. I hope that four or five months from now I am able to feel the same way, once I have to replace the head and batteries.
Quip, thank you for this, you have made two less things for me to worry about, scratching off of my shopping list - refill heads and batteries.
Bottom Line: Yes, I would recommend this to a friend
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