Summary
Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.
Posted on Jun 23, 2020
From the time we applied for the refi to closing was pretty quick. Closing costs seem astronomical, especially seeing as how Quicken already had our first loan. There was a slight issue with interdepartmental communication that delayed our closing about a week, but we worked through it.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy
Expensive
Communicate delays
Posted on Jul 24, 2020
The overall experience with Rocket Mortgage was positive. The site/tools they use make things easy and fast. The only item I'd suggest to double-check is that sometimes the status/information on the site may not be the latest or most accurate one and at times contradicts with information received on the mail. I had to double-check status more than once through the process.
Other than that, everything happened as planned. I would still recommend Rocket Mortgage for refinancing needs.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Clarity on the explanation of the process and its steps
Website
Rates
Contradiction on information provided on different channel
Posted on Sep 2, 2020
Our family had an overall good experience with Rocket Mortgage. The biggest issue was getting a lien from the 2nd mortgage. We made a lot of phone calls between the companies which delayed things. It took more time than I would have liked it to be. Sometimes the wait times really dragged.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Website
Closing procedures
Friendly staff
Too much back and forth trying to get things done
Wait times when calling
Posted on Sep 4, 2020
Overall experience was really good, however, there was one thing that is the reason I am not giving you five stars. At the end of my refi it took forever for them to get my payoff letter, to the point I had called my current lender to ask what was going on and they advised me that they had sent the letter, and they gave me the name of the person they sent it to as well as a copy of the letter, which I forward to Jake A, who is the person who started my refi, so we could get the ball rolling and get this done. And lo and behold, I got a date for closing.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy to do business with
Easy to submit documents
Notified via email when something was needed and able to download it
Felt that everybody was efficient through the process except at the end
Posted on Sep 17, 2020
I was very happy with the experience I had with Quicken. The process was mostly electronic which made it very convenient and easy. Usually closing on a mortgage is an unpleasant and complicated process. Quicken made it easy and a generally pleasant experience. I was so glad that I refinanced with the new lower APR and used Quicken!
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Very convenient and easy to use
Mortgage baker was very professional and efficient
Rates and fees were competitive
The time to pay off my creditors seemed long
It was not easy to find out how long it would take to pay off creditors
Posted on Oct 2, 2020
I enjoyed the process online and working with your agents. I am happy with my rate. The only issue is the amount of spam emails has quadrupled since I started the process.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Online upload and signing
My agent was very helpful and worked with me to stay on time
The amount of spam emails since I gave them my email
Posted on Oct 12, 2020
The refinancing process with QL was quick, easy, and very painless. The QL rep was very professional and attentive. I didn't expect to close the mortgage in such a short period of time. It was pretty amazing. The only thing that was a little bit of a disappointment was the unexpected cost/fees associated with the closing, which were not what we were told at the beginning. However, we still think we made the right decision.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy
Hassle-free
Fast closing
Refinancing cost, fees and other expenses no exactly what we expected
No follow-up call from the rep
Posted on Oct 21, 2020
Took longer than I thought it would, but that was probably due to COVID delays. Otherwise it was good.
Communication online was good.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Online for most of it
Because it's online for most of it, I'm older and not that computer-friendly
Posted on Oct 26, 2020
The company kept constant communication and also closed my refinance in less than 30 days. They were really informative and helpful. My agent, Nic, was sweet and honest along the way.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Speedy service
Efficiency
I had to pay for points to lower my rate
Posted on Nov 21, 2020
In general, the experience was very good. Working with Devin was a very good experience, and I enjoyed speaking and working with him. My main dissatisfaction was the amount of time it took. Some of it perhaps was pandemic related, but with regards to Rocket Mortgage getting my loan payoff amounts to move forward, they were unable to get them. We lost at least 2 weeks, maybe more, because Rocket Mortgage did not reach out to me, to get them earlier when the wheels were spinning. Once I inquired into what was taking so long, I was told that I should get them, which I promptly did (I had them in my hands in 30 minutes), and uploaded them, and we moved forward finally. I believe that a quick recognition of the problem by Rocket Mortgage, and communicate the issue to me, would have saved a few weeks time in the process.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
The people were very nice to work with, especially Devin Meyer, and DeJuan Vann, both of whom I worked with and spoke to
The dashboard was very helpful, and easy to use.
Once the closing was set up, and funding date established, they were completed seamlessly and on time.
I just think that more communication would be beneficial.
The dashboard could be improved by providing more status information/updates.
Also providing information on problems being encountered.
Posted on Dec 14, 2020
Overall the experience was positive. The process was easy as it was all online. It was easy to get in touch with someone with the company and they were very helpful. The only negative thing I can say is that the notary at closing made rude comments about our child during the closing appointment.
Otherwise, we had a good experience and would definitely use the service again, just with a different closing notary.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy application
All online paperwork (except closing)
Step by step instructions
The notary that completed our closing told us that we should cut our son’s hair so people don’t confuse him for a girl
Not a real appraisal (drive by) so didn’t include all of our updates
Our Promise to You
In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.
We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.
