Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Jun 23, 2020

Fair price, pretty quick turn around

By Mike L., Illinois, Verified Reviewer

From the time we applied for the refi to closing was pretty quick. Closing costs seem astronomical, especially seeing as how Quicken already had our first loan. There was a slight issue with interdepartmental communication that delayed our closing about a week, but we worked through it.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy

Expensive

Communicate delays

Posted on Jul 24, 2020

Very efficient process

By Augusto D., Weston, FL, Verified Reviewer

The overall experience with Rocket Mortgage was positive. The site/tools they use make things easy and fast. The only item I'd suggest to double-check is that sometimes the status/information on the site may not be the latest or most accurate one and at times contradicts with information received on the mail. I had to double-check status more than once through the process.

Other than that, everything happened as planned. I would still recommend Rocket Mortgage for refinancing needs.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Clarity on the explanation of the process and its steps

Website

Rates

Contradiction on information provided on different channel

Posted on Sep 2, 2020

Good service

By Melissa C., Lawrenceville, NJ, Verified Reviewer

Our family had an overall good experience with Rocket Mortgage. The biggest issue was getting a lien from the 2nd mortgage. We made a lot of phone calls between the companies which delayed things. It took more time than I would have liked it to be. Sometimes the wait times really dragged.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Website

Closing procedures

Friendly staff

Too much back and forth trying to get things done

Wait times when calling

Posted on Sep 4, 2020

Refi

By Shirley H., Whittier, CA, Verified Reviewer

Overall experience was really good, however, there was one thing that is the reason I am not giving you five stars. At the end of my refi it took forever for them to get my payoff letter, to the point I had called my current lender to ask what was going on and they advised me that they had sent the letter, and they gave me the name of the person they sent it to as well as a copy of the letter, which I forward to Jake A, who is the person who started my refi, so we could get the ball rolling and get this done. And lo and behold, I got a date for closing.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy to do business with

Easy to submit documents

Notified via email when something was needed and able to download it

Felt that everybody was efficient through the process except at the end

Posted on Sep 17, 2020

Great experience

By Thomas S., Plymouth Meeting, PA, Verified Reviewer

I was very happy with the experience I had with Quicken. The process was mostly electronic which made it very convenient and easy. Usually closing on a mortgage is an unpleasant and complicated process. Quicken made it easy and a generally pleasant experience. I was so glad that I refinanced with the new lower APR and used Quicken!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Very convenient and easy to use

Mortgage baker was very professional and efficient

Rates and fees were competitive

The time to pay off my creditors seemed long

It was not easy to find out how long it would take to pay off creditors

Posted on Oct 2, 2020

Great process to refinance, but

By Deidre L., Ohio, Verified Reviewer

I enjoyed the process online and working with your agents. I am happy with my rate. The only issue is the amount of spam emails has quadrupled since I started the process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Online upload and signing

My agent was very helpful and worked with me to stay on time

The amount of spam emails since I gave them my email

Posted on Oct 12, 2020

Refi with QL

By William J., Westwood, NJ, Verified Reviewer

The refinancing process with QL was quick, easy, and very painless. The QL rep was very professional and attentive. I didn't expect to close the mortgage in such a short period of time. It was pretty amazing. The only thing that was a little bit of a disappointment was the unexpected cost/fees associated with the closing, which were not what we were told at the beginning. However, we still think we made the right decision.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy

Hassle-free

Fast closing

Refinancing cost, fees and other expenses no exactly what we expected

No follow-up call from the rep

Posted on Oct 21, 2020

Old house Refi

By Joan Z., Metamora, MI, Verified Reviewer

Took longer than I thought it would, but that was probably due to COVID delays. Otherwise it was good.

Communication online was good.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Online for most of it

Because it's online for most of it, I'm older and not that computer-friendly

Posted on Oct 26, 2020

Quick and efficient

By Yvette M., Sacramento, CA, Verified Reviewer

The company kept constant communication and also closed my refinance in less than 30 days. They were really informative and helpful. My agent, Nic, was sweet and honest along the way.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Speedy service

Efficiency

I had to pay for points to lower my rate

Posted on Nov 21, 2020

Bill's 2020 Refinance

By Vernon S., Boulder, WY, Verified Reviewer

In general, the experience was very good. Working with Devin was a very good experience, and I enjoyed speaking and working with him. My main dissatisfaction was the amount of time it took. Some of it perhaps was pandemic related, but with regards to Rocket Mortgage getting my loan payoff amounts to move forward, they were unable to get them. We lost at least 2 weeks, maybe more, because Rocket Mortgage did not reach out to me, to get them earlier when the wheels were spinning. Once I inquired into what was taking so long, I was told that I should get them, which I promptly did (I had them in my hands in 30 minutes), and uploaded them, and we moved forward finally. I believe that a quick recognition of the problem by Rocket Mortgage, and communicate the issue to me, would have saved a few weeks time in the process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The people were very nice to work with, especially Devin Meyer, and DeJuan Vann, both of whom I worked with and spoke to

The dashboard was very helpful, and easy to use.

Once the closing was set up, and funding date established, they were completed seamlessly and on time.

I just think that more communication would be beneficial.

The dashboard could be improved by providing more status information/updates.

Also providing information on problems being encountered.

Posted on Dec 14, 2020

Overall good experience with one exception

By Kelsey F., Kill Devil Hills, NC, Verified Reviewer

Overall the experience was positive. The process was easy as it was all online. It was easy to get in touch with someone with the company and they were very helpful. The only negative thing I can say is that the notary at closing made rude comments about our child during the closing appointment.

Otherwise, we had a good experience and would definitely use the service again, just with a different closing notary.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy application

All online paperwork (except closing)

Step by step instructions

The notary that completed our closing told us that we should cut our son’s hair so people don’t confuse him for a girl

Not a real appraisal (drive by) so didn’t include all of our updates

Showing 111-121 of 713

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