Rocket Mortgage

Good experience. A couple of roadblocks along the way. But they stayed by me and helped me through until the end. They made it possible for me to finally own my home. Thanks!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

After being told no so many times by other mortgage companies, I work with Toby and Randy with Rocket Mortgage and they were awesome working with them they were amazing. From the first day on the phone with Toby, he assured me that he was there and he would help me anytime with anything, he was just a call away. He made me feel like there was nothing he wouldn't help me with. I couldn't have asked for better people to work with.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Very knowledgeable people. Everything was super fast, easy, and great customer service.

Without my knowledge, the interest rate that was locked, at the moment I presented the application, so in the end, I save almost 3 points.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been working with Rocket Mortgage for several years now and I think each year just gets better and better! This time around I wasn't quite sure what type of loan made the most sense. The agents I worked with were extremely patient with me, explaining different options, and helped me determine the best "fit" for my situation. I never felt "pushed" into a decision or "rushed" to fit their timing. These two behaviors are very important to me and obviously why Rocket Mortgage has gotten my business year after year.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I started this whole process in July and finally closed in late September.

My initial mortgage was an FHA loan. The original case agent thought a conventional loan would net me more cash out, which I needed to replace my roof.

I went through the process, including an appraisal. The cashout was not even close to what I needed.

Then I had to go through the entire application process again for an FHA loan. I had to go through another appraisal because FHA has stricter guidelines. The second appraisal reported some repairs that I had to take care of and have inspected before I could move forward. Which I did and the inspection confirmed that the repairs were satisfactory.

During all this time, the closing documents never showed a cashout that was even close to what I needed. I kept telling the case agent that I was concerned about it, but he just kept saying it would be ok when I closed. He said the exact amount doesn't show until closing. I find that very confusing and extremely stressful.

I started this whole process in July and closed in late September. I ended up with barely enough cash out to take care of getting my roof replaced.

It took a long time, but I did finally get it accomplished.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Ryan and his team went above and beyond to ensure a smooth, pleasant, and stress-free experience with our refinance. We always recommend Rocket Mortgage to everyone when discussing finances!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Worst experience buying a home. My file was switched between three mortgage bankers and all gave me completely different stories and rates. Prices changed weekly all the way to closing. The bankers did not know what they were doing and each time my file was moved I had to explain to them what was going on with my file the last I knew. I had to provide them with everything but a DNA sample. One day everything was good and the next they couldn't do the deal. I was on pins and needles for over 45 days. I will never ever use this company again and I dont recommend anyone else use them either.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Jessica Callahan is the reason we keep coming back to Rocket. The process was seamless and responses were immediate. In the market now, you need a fast response more than ever or you could lose the house. Jessica and Geneva made that happen for us. Great Team!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Both Chris and Jennifer were a pleasure to work with! From the first phone call introduction with Chris, to the handoff with Jennifer, thru closing was a very smooth process and transition. If I had known it was going to be this easy, then I would've sold my house years ago!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

We had re-fied a few times with Rocket, and recently had our first experience with Rocket when purchasing a new home.

The entire process went smoothly. The entire Rocket team was extremely helpful from day one all the way through the follow-up calls I received a few weeks after the closing.

Highly recommend Rocket.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Fast, easy, and professional as advertised. I would highly recommend Rocket Mortgage. They will be my go-to mortgage company.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend