Summary
Scentbird is a monthly subscription service that offers customers big brand name perfumes and colognes. Learn what customers are saying.
Posted on Jan 11, 2018
I enjoy the different perfumes that they have to offer. It's nice to get a sample before you decide to buy a large portion. I hope they continue to incorporate more scents from different designers. The only downfall is the shipping is very slow. My email will say you should get your order around this day, and sometimes it is a week or better before I get it.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Marian,
Thank you for writing us an honest review of your experience! I am happy to hear that you get to enjoy trying out new and exciting fragrances before buying a full-sized bottle :) Rest assured our team is doing their best to have all amazing new fragrances in our assortment! Since fragrances are considered hazardous material (flammable), our shipments have to be sent via ground transportation and sometimes, the shipments can take up to ten business days to be delivered in ground shipping. But we promise it is worth it!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 13, 2018
I have only gotten one fragrance I hated; all the others were great! One I will be buying a large bottle of ASAP. I LOVE my variety of fragrances, and they have sent me another hard case this month.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Kellie,
Thank you so much for writing us a review! We truly appreciate it and we are so happy to hear that you loved wearing different fragrances :) Wow, this is absolutely our mission- for you to find the fragrance that you will surely love and be able to commit to a full-sized bottle!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
My experience with this company has been a positive one thus far. My only negative experience was when I tried to contact a live person because I wanted to see if I could change the date that these guys withdraw the money from my account, and I was never able to speak to anyone. I appreciate experiencing fragrances prior to me buying them because I'm able to save money rather than pay full cost for a scent only to realize after having opened it, that it doesn't work well with my body chemistry.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Cassandra,
Thank you for writing us a review, we truly appreciate it :) I am sorry to hear that you were not able to reach out to us during that time :( We were a very small (but quickly) growing team back then but, I want to let you know that we now have a dedicated team to each of our support channels (Social Media and Email Support) so we can respond to each of our customers in a timely manner :) Nevertheless, I am beyond happy to hear that you get to enjoy trying out fragrances that worked well with your body chemistry and this is our main goal as a fragrance discovery platform!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 11, 2018
Since joining Scentbird, I have been able to enjoy different scents of perfumes that I might not have bought on my own. Some I have liked, and others I haven't liked so much. But, with Scentbird, I didn't have to commit to a whole bottle of those I didn't like, and I could just give them away to someone else. Overall, it's been an enjoyable experience.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Yulonda,
We appreciate you taking the time for writing us an amazing review, we cherish this so much! This makes us so happy that we were able to expand your fragrance selection (while enjoying at the same time) before committing to a full-sized bottle :) Just a tip: I highly recommend rating fragrances you previously received so that our website get to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help!
Posted on Jan 11, 2018
I love all the options and being able to try out different scents before I buy a bigger bottle. It’s very convenient for my busy lifestyle. The size is perfect and lasts a long time. It’s a great value for the price.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Levia,
First off- thank you so much for being a loyal subscriber ❤️ We appreciate you so much and we are beyond happy to hear that you get to try out different fragrances hassle-free :) Did you know that we also now offer beauty, skincare, and wellness items to our assortment? You should check it out!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
I started Scentbird over one year ago. I and my husband really enjoy all the new scents we get to choose and try before you buy. That way I'm not investing money into something I'm not sure I will like. Thank you Scentbird. Also thanks to my job, that is where I learned about Scentbird.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Wanda,
Thank you for writing us a review! I am so happy to hear that you and your husband get to enjoy discovering new fragrances before buying a full bottle :) That is our main goal as a company and it truly warms our hearts whenever we come across a review like this ❤️ P.S We now offer skincare, beauty and wellness items!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 11, 2018
Overall I'm quite happy and excited about utilizing this service; it's exciting to receive and try new fragrances each month. One huge area of improvement though has to be shipping practices as it is very inconsistent currently. Adding more niche fragrances or carrying full lines of others (Carner Barcelona, Archiste, Etat Libre, etc.) would also continue to build the excitement to try more and more!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Oscar,
Thank you so much for writing us a review! I know this response is already a year late but I am so happy to hear that you get to experience the excitement of trying out new fragrances every month :) I also see that you are still with us (thank you so much for being a loyal subscriber!) and you may already know that we added more niche fragrances in our assortment including Carner Barcelona, Archiste and Etat Libre ❤️ We'll be adding more niche fragrances so always stay tuned to our website!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 11, 2018
I love the idea of Scentbird and have been pretty happy with my choices.
I decided to do Scentbird so that I could try perfumes that I had never heard of or worn before. The descriptions are important to me in order for me to make a choice for something I think I will like. The descriptions, for the most part, have been pretty spot on and I have received a lot of perfumes that I was happy with, however, I do feel that the descriptors could use a little more work, especially the test deal that you take that helps formulate the perfumes you may like.
The only negative is the website; it's not user-friendly and a bit confusing. Other than that, I have been extremely happy with this concept and continue to tell my friends about it. I also plan to continue another year or so because I just love trying out so many unique and eclectic perfumes!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Natasha,
Thank you so much for writing us an honest review! I know this response is already a year late but I truly appreciate you letting us know your positive and negative experience. This definitely helps us see what our customers go through, most especially when it comes to navigating our website. In the last few months, we have made great improvements to our website so customers can easily see the notes of the fragrances, ingredients and the most important part- customer reviews! You should take a look and visit :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 12, 2018
For the most part, I have been happy with my experience with Scentbird. I am disappointed that some of my favorite scents are no longer available through Scentbird. I do not like that you cannot order the same scent consecutively.
It would be nice if you offered scents from the classic perfume houses such as Chanel, Land in. Dior, etc.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Sandra,
Thank you so much for writing us a review! I know that this response is a year late, but I want to let you know that our team is doing their best to have all amazing and classic luxury fragrances in our assortment :) I would also like to apologize as the reason why our website is built as such is for you to try out and discover different fragrance every month before you fully commit to a full-sized bottle. But, you can also always purchase your favorite scent with our ala carte or e-commerce option :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 12, 2018
I love that I can try out high-end fragrances before I purchase the bigger bottle. What I would love to change is when I receive my products. For example, they send me the date when I should receive the fragrance and then it doesn’t show up for another week or so.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Mayra,
Thanks for writing us an honest review! I know this response is already a year late but our team had made a lot of improvements with our shipping processes as we give out accurate dates for estimated deliveries for the tracking links we send out to customers :) We're also happy to hear that you love trying out high-end fragrances before committing to a full bottle - that is our main mission ❤️
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 12, 2018
They could add more high-end cologne such as Creed or Chanel. The bottles could be a little bigger. Maybe they could offer two cologne a month, send out a few free samples, possible offer shirts with the cologne; nothing crazy, just a t-shirt. I love Scentbird knowing I get something once a month, but I go through it in two weeks. I love the easy carry case.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Joseph,
Thank you so much for writing us a review :) I know this response is already a year late but we appreciate all of your superb suggestions and rest assured I will forward it to the team so we may have it in the future :)
Our team is also doing their best to have all the amazing high-end fragrances available to our assortment! We also now offer 2 to 3 pcs of fragrances a month and hey, we also now offer skincare, beauty and wellness items to our offerings! If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 12, 2018
I love the products, and have been subscribed for a year now and never had any problems, until my December order. I usually receive my order on time third week of the month no problem, but in December, I did not. Trying to get in touch with someone (via email, which is the only way) was taxing, to say the least. After explaining the issue to them, they said they would look into it.
I finally got a shipping notification on January 2nd (Yay!), so I sent a reply back to thank them and let them know I received shipping info and to make sure that my actual January order (which I’ve already been charged for, so she better be on time) wouldn’t be affected by this hiccup. Well, it’s January 10th and there is no response. Also, I still haven’t received my December order.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Leslie,
Thank you for writing us an honest review about your experience! I know this response is a year late but I would like to apologize as this is not the service level we wanted you to have. We had shipping delays last year during the final stage of our warehouse transition and this affected many of our subscribers. I'm sorry for any frustration this may cause, but I can definitely assure you that we've been actively working on improving our shipping processes and communication for the last few months :) We were also a very small (but quickly) growing team back then but we now have a dedicated team to each of our support channels!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 13, 2018
I love the updated option to receive three fragrances a month. It allows me to try out more fragrances faster and I love having more than one new option a month. The size is large enough for me to try the scent a few times and see how it mixes with my body chemistry before I decide to buy or not buy a larger size. The small size with a case is also a great way to introduce designer fragrances to a teen as a gift to carry in her purse.
Overall I really enjoy Scentbird, but if I could change anything, I would have a 5-month option. Right now I will not get through my entire queue until 2020. With all the new fragrances coming out, more options a month would be worth it.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Babette,
Thank you so much for writing us an amazing review :) We appreciate it so much! I am so happy to hear these kinds of review as it serves our purpose of allowing scent lovers to try out different fragrances that they will eventually add to their collection or just simply find their fragrance holy grail :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jan 14, 2018
I really do love the service of trying new fragrances or ordering a favorite scent. But recently I tried to order the same perfume two months in a row and was told I had to wait another six months to reorder the same scent from the prior month. I am guessing this is a new policy because I have done this before and was very happy to be able to do that. Is there a reason for the change?
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Tina,
Thank you so much for writing us a review! I know that this response is already a year late but the reason why our platform is designed this way is for you to discover and try different and exciting new scents before fully committing to a full bottle :) But, we always offer single purchase of your favorite scent through ala carte or e-commerce order!
If you ever decide to unpause your account with us or if you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 22, 2018
I’ve been with Scentbird for about three months now, and I like it. It does take a while to get my scents, but it’s so worth it due to the size I receive. I’ve only received one scent that I really don’t think is my scent, and I’m thankful for this service because I would be so mad to buy the full-size bottle.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Amy,
Thank you for writing us a review, we truly appreciate it :) I know this response is a year late, but we are so happy to hear that you get to enjoy your subscription! Our main goal is for you to try out different luxurious, high-end fragrances in a travel size bottle before committing to a full-size one :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 22, 2018
I’ve been a member for about four months. I had one perfume that was strong for me, but I gave it to my adult daughter. I am not a brand loyal person necessarily, so being able to switch it up is fun. The most frustrating part for is anticipation (cue the song). I really look forward to that mail. I invested in extra cases in different colors.
My December order was quite delayed by weather and the holiday. I hoped to get it beforehand.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 24, 2019
Hi Helen,
Thank you so much for writing us a review :) I know this response is already a year late, but we appreciate you taking the time and letting us know about your experience! I'm sorry to hear that you received a scent that you did not like. I highly recommend rating fragrances you previously received so that our website get to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy :) We always promise that our fragrances are worth the wait!
If you ever choose to un-pause your account with Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I'll be happy to recommend you amazing fragrances based on your fragrance history :)
Posted on Jan 23, 2018
Great way to discover new colognes I’ve always wanted to try. Sometimes the unknown is best, and the reviews by the staff are on point! The suggestions they offer on how the cologne scent is great. Once you get 2-3 orders, you can switch up the ones you want depending on your mood or outing/season.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi George,
Thank you so much for writing us a review :) I know this response is already a year late but our team truly appreciate your wonderful review! I am also so happy to hear that you get to enjoy the little surprises and discoveries from your subscription! That is our main goal :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Feb 5, 2018
I'm the type that rarely buys designer items unless it's a screaming good deal or I've been able to test the product and simply believe it in it. Scentbird has allowed me to elevate my perfume game with minimal input on my part. Each month's delivery is a little pick-me-up, and after several months I am still tickled when I know I'm walking home to my mailbox to the little black pouch. My account is easy to navigate, easy to tailor to myself, and easy to submit feedback. I feel like my options are endless so far. I've recommended it to many friends.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi Sara,
Thank you so much for your lovely review :) I know this response is already a year late but know that we appreciate it a lot! We always do our best to provide luxury and niche fragrances to our subscribers like you so you can get to know, try and discover different fragrances that you will surely love. Plus, thank you for recommending us to your friends! ❤️
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Feb 13, 2018
My experience is pretty good except for the fact that the last two bottles have leaked. I don't know if we're not supposed to lay them down or what. Other than that, I'm satisfied with the Scentbird experience.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Scentbird
Mar 23, 2018
Hi Richard!
We are so sorry to hear that a few of your fragrance vials have leaked! You are able to lay your fragrance down, but we recommend checking to ensure the vial is tightly closed every now and then, as they can become looser over time and use.
We'd be happy to make things right! Please send us an email to support@scentbird.com with "HighYa" in the subject line, and we'll take care of you.
Posted on Feb 21, 2018
The perfumes are great. I love the fact that I get to try new perfumes every month. The case is great quality. I've had a few issues with the website, which seems to be better now, and I'm working through a billing issue. They are very quick to respond and make things right.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi Tachana,
Thank you so much for writing us a review! I know that this response is already a year late but I am beyond happy to hear that you love our products ❤️ We truly appreciate it! I'm also sorry to hear if you had troubles with our website. In the last few months, we have made improvements to our website so customers may be able to make necessary adjustments in their account. Our customer experience team will always be here for you!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jun 11, 2018
I love smelling good and enjoy the few perfumes I know and like, but was so pleased to get new scent each month and expand my fragrance collection. The scents they recommended were pretty spot on and they last way longer than you think. I always still have some when I get my next fragrance. Plus, I work at a gas station and enjoy getting compliments on my scent and letting people know where I got it and how affordable it is.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi Melissa,
Thank you so much for writing us a positive review, we truly appreciate it! I know this response is already a year late but I am so happy that you get to add more fragrances to your collection and get to enjoy getting compliments on how good your fragrance is! (We just love that ❤️)
You can also always visit our website as we now offer makeup, skincare and wellness items!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jun 16, 2018
I recently started the Scentbird program a few months back and love the concept. The fragrances and option to chose which fragrance you would like next has been awesome. I find that one sample does not last until the next shipment, and if it does, it's very close. I am not a multiple spray kind of guy either. One or two sprays and that is it. I would like a little bit larger of a sample possibly to get through the full month sample cycle.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi Jeremy,
Thanks for writing us a review, we truly appreciate it! I know that this response is already a year late but I am so happy to hear that you are enjoying your subscription :) Our vials have been trialed to last anywhere from 120-140 sprays, which should be enough for at least 4 sprays per day for 30 days. Nevertheless, we will take this as a feedback and pass it on to the team :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help!
Posted on Jun 14, 2018
I love it! Being able to try new perfumes each month and finding out which ones work for me. If you don't like one, at least you didn't spend a lot on them. I would recommend it to others. It's nice to get a new scent each month.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi Rachel,
Thank you so much for writing us a positive review, we truly appreciate it! I know this response is already a year late but I am so happy that you love your subscription :) We agree with you as subscribers can also rate the fragrances they receive so that our website get to know them better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jun 27, 2018
When I first signed up with Scentbird, I was kind of in the dark about a lot of the fragrances. Since I've been getting a new scent every month, I've learned which scents fit my personality. I absolutely love getting my new scents every month.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi Holley,
Thank you so much for the love and for writing us a positive review! We truly appreciate it :) I know that this response is already a year late but I am so happy to hear that you get to know what scent fits your personality! This is our mission and we are beyond grateful to be able to offer this to our subscribers.
You can also always visit our website as we now offer makeup, skincare and wellness items! If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jun 27, 2018
I thoroughly enjoy Scentbird. It gives you a way of trying scents before you actually purchase them, which for me is great as I am picky about what I like. They also suggest scents based on what you like already. Just amazing, and you get a free scent when your friends sign up. Win-win.
My only complaint is you can't order the same scent twice, and they have very few choices if you want to buy the scent. Other than that, a great system.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi Pamela,
Thank you so much for writing us a review! We are so happy to hear that you enjoyed your subscription :) Because we are a scent and beauty discovery platform, our aim is for you to try out different fragrances each month so you can find the ultimate fragrance that you will surely love :) Note that you can always order the fragrance that you like after 6 months! Nevertheless, we'll take this as a feedback and pass it on to the team.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jun 29, 2018
Everything so far has been good, and I'll continue using Scentbird. The choices and options have been phenomenal, and I will continue using Scentbird.com; the choices and different products are great.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi Sharlyne,
Thank you so much for your amazing review, we are so happy that you find our assortment phenomenal! :) Up to this day, we continue to add more amazing products to our website! We also now offer skincare and wellness products for subscribers to choose from :) Take a look and visit!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jul 6, 2018
Scentbird gives me a variety of scents and the opportunity to explore brands I'd like to try. I get comments all the time about how wonderful a scent is.
Thanks for giving me that variety.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi David,
Thank you so much for writing us a positive review, we truly appreciate it! I know this response is already a year late but you are very much welcome :) Reading reviews like these makes us feel that we fulfilled our purpose of providing scent lovers a variety of luxury and niche fragrances that they can try :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
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