Scentbird Reviews

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Scentbird

Overall Rating

3.4

430 Customer Reviews

Summary

Scentbird is a monthly subscription service that offers customers big brand name perfumes and colognes. Learn what customers are saying.

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Customer Reviews

3.4 Stars out of 430 Reviews
5 Star:46% 4 Star:12% 3 Star:6% 2 Star:6% 1 Star:28%
63% Recommend This Brand
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Posted on Jul 26, 2018

Great selection!

By Shannon M., Rockport, MA, Verified Reviewer

Scentbird is a nice fragrance subscription! They have a huge selection to choose from and a lot of really great fragrances! The only downside is they don't give you a new case each month like ScentBox does so if you want to reuse the vials you're totally screwed. I like getting a new case each month so I can refill the vials when I really like the perfume I got, but without a new case that gets a little risky since the bottles are tiny and glass.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jul 19, 2019

Hi Shannon,

Thank you so much for writing us a review, we truly appreciate it :) We're also happy to hear that you got to enjoy trying some of our fragrances! Good news- we now offer the option to include a colored case with your subscription every month for $10 extra✨ But, you can also always purchase a colored fragrance case separately in the Extras & Cases under Fine Fragrance Tab!

If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)

Posted on Jul 21, 2018

Shipping

By Donald H., Kentucky, Verified Reviewer

I have been very happy until this month of July, the money was taken out of my account on the 5th and I haven't received any kind of delivery date for this month, which usually I have gotten my cologne by now, or at least a shipping dated. I am very unhappy right now with this company and their communication.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jul 19, 2019

Hi Donald,

Thank you for taking the time in writing us a review, we truly appreciate it! I know this response is a year late but I would like to apologize for the slight delay of your July 2018 fragrance. I checked our system and it shows that your July 2018 fragrance was successfully delivered. In the last few months, our team continued to improve our shipping processes & communication to our customers and still thrive to achieve excellent service despite difficulties.

If you ever choose to return to Scentbird, please send us an email to socialsupport@scentbird.com with "HighYa" in the subject line. We are happy to make things right for you :)

Helpful Review? 2 People Have Voted

Posted on Jul 28, 2018

I like trying new scents

By Chrystal H., Moberly, MO, Verified Reviewer

I love getting to try new scents, but I've chosen poor ones so far. I have yet to find one I'm in love with, but I have learned what never to buy. I'm hoping that my luck changes soon and I find one of those "can't live without" scents. I love getting to choose what I'll be getting so far in advance.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jul 19, 2019

Hi Chrystal,

Thank you so much for writing us a review, we truly appreciate it! I know this response is already a year late but selecting a good scent that you will really love is actually fun! I highly recommend rating fragrances you previously received so that our website get to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy :)

I hope this response will help you, Chrystal!

Helpful Review? 1 Person Has Voted

Posted on May 6, 2020

Great different smells, love it

By Michael W., Youngstown, OH, Verified Reviewer

I put on different colognes every day! My girl loves me smelling good! Glad to have ordered this company. Try it! You will love it. Thanks Scentbird. Who would have thought of making these little capsized bottles and send a different scent every month? Great job.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

May 19, 2020

Hi Michael, thank you so much for giving us a positive review, we appreciate it a lot! We're also happy to hear that your lovely girl is loving those scents on you :) We will be sharing your feedback amongst our team!

Posted on Apr 12, 2019

So far so good

By Patrick S., Huntley, IL, Verified Reviewer

I’m a newbie, received my first selection in five days. Comes in an interesting mini spray device with Scentbird logos on it. It twists to open. The fragrance seems good, it’s kind of an oil-based cologne. I will keep updating as weeks go on, but as I said, so far so good.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jul 19, 2019

Hi Patrick,

Thank you for writing us a review! I know this response is already a year late but we truly appreciate you sharing your positive experience with us :) By the way, if you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I'll give you something extra.

Helpful Review? 2 People Have Voted

Posted on May 6, 2019

I like Scentbird

By Tiffany M., Ohio, Verified Reviewer

I've received 5 orders from Scentbird so far. I read lots of mixed reviews first, but decided to proceed with caution. I use PayPal for billing, so if I decide to cancel, I can change my settings with PayPal, too, and not worry. Just be aware that subscription shipments take a while. I get charged around the 3rd of each month and receive my shipments towards the end of the month.

I did have to write Scentbird an email when one of my bottles leaked most of the perfume during shipping. It took a week to hear back from them, but they were professional and courteous; replaced my bottle for free, and shipped it quickly. I've ordered small bottles apart from my subscription and received those very quickly as well. Overall I'm satisfied!

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jul 19, 2019

Hi Tiffany,

Thanks for writing us a review and thank you for sharing your experience :) We truly appreciate it! The reason why our customers receive their shipments at the end of each month is that we ship in batches. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping.

We're also happy to hear that you received your replacement right away from your leaked fragrance! Our aim is to provide superb customer satisfaction to all of our subscribers and this review makes us feel that we are doing our absolute best :)

Helpful Review? 1 Person Has Voted

Posted on Apr 16, 2020

Pricing

By Theresa S., Washington, Verified Reviewer

Well, first of all, I love the fragrances that I've received so far...

Second, I originally thought the monthly payment was around $14.99. My account is currently being charged $27-something. Can you explain what is the extra charge for? I'm not receiving anything extra.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Apr 30, 2020

Hi Theresa, thank you for taking the time for giving us a review! We apologize for the confusion caused as we checked your account and it shows that you upgraded to a 2pcs/monthly subscription. The 2pcs/monthly subscription costs $25 and your state (WA) added an additional sales tax. We hope that this clarifies things and if you need our assistance, you can definitely reach out to us at socialsupport@scentbird.com :)

Posted on Apr 19, 2020

Interesting

By PJ M., Eagle Creek, OR, Verified Reviewer

I love to try new perfumes. I am finding out what I don't like in them and what I do, and found a couple so far that I actually really like. The rest go into my "samples" drawer. I still have NO idea how to open the case to change out to the new samples, so I am usually carrying around 2 or 3 total. Two of which are the cardboard tubes...So, that is frustrating. Otherwise, finding this interesting so far.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Apr 25, 2020

Hi PJ, thank you so much for your review! We're also sorry to hear that you're having difficulty. To remove your vial from your case, simply twist your case so that the nozzle is retracted, and gently pull the top silver nozzle head from the case to remove the vial from the case. If you would like our assistance, please email us at socialsupport@scentbird.com and our team will respond to you shortly :)

Posted on Apr 23, 2020

Have enjoyed ALL the scents so far that were sent.

By Charliena G., Fort Collins, CO, Verified Reviewer

My husband and I are pleased with ALL the scents, just thought the bottles would have been a bit BIGGER...

Would recommend to friends and family.

Wash your hands often and stay safe out there everyone.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Apr 25, 2020

Thank you so much for your positive review, Charliena! We're so happy to hear that you and your husband are enjoying the fragrances :) We will definitely be passing your feedback about the size bottles to the team! We hope you are staying healthy and safe as well :)

Posted on Jun 3, 2020

I have enjoyed every bit of it

By Fatimah O., Houston, TX, Verified Reviewer

I receive my order monthly and I also choose the fragrance that I want. Many of my friends love my smell. I have referred friends and relatives who, because of the way I smell, have been benefitting from the Scentbird and they are also enjoying the customer care.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The different fragrances

Very compact

Lasts very long

Too little

Company Response from

Jun 17, 2020

Hi Fatimah, thank you so much for sharing your positive Scentbird experience :) We're so happy to hear that you're enjoying your subscription and that our team was able to help! If we can help with anything else now or in the future, please let us know. We’re happy to help :)

Posted on Jun 10, 2020

Overall it's nice

By Angelete M., Taylorsville, GA, Verified Reviewer

It was good but not great. It has a pretty smell to it. That's why I gave it 4 out of 5 stars. It has a pretty container. I'm not much for words.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Pretty smell

Nice container

Floral scent

Scent could have been stronger

Company Response from

Jun 17, 2020

Hi Angelete, thank you so much for writing us an honest review, we appreciate it so much! We highly recommend rating fragrances (1 star being the lowest) you previously received so that our website gets to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy :) If we can help with anything else now or in the future, please let us know. We’re happy to help!

Posted on Jun 11, 2020

Wanting more!

By Lisa B., Freeland, MI, Verified Reviewer

I have had a great experience with Scentbird. It does everything they say. I just wanted a bigger monthly bottle. It never lasts until the next one is here. Also, I would like to purchase "full size" bottles at a discounted price. That would be perfect!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

I got to try new scents that I wouldn't have done before.

I love the cases!

Love the monthly subscription.

It's not big enough!

Can't buy "full size" bottle.

Company Response from

Jun 17, 2020

Hi Lisa, thank you so much for sharing your positive experience with us! :) We used to sell full-sized bottles last year and our team is definitely working on getting it back again on our website. Thank you so much for your feedback and suggestions! We’ll be sure to pass it along :) If we can help with anything else now or in the future, please let us know. We’re happy to help!

Posted on Jun 13, 2020

Great service and products!

By Naquita L., Milwaukee, WI, Verified Reviewer

Overall I love the service. I just wish the products were always in stock. So I won't have to miss out on fragrances. And I also like that it's timely delivery. Casing could be cheaper.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Scents

Timely delivery

I am able to ad just the Q at anytime

Out of stock products

Bottles are too small

Casing is to expensive

Company Response from

Jun 17, 2020

Hi Naquita, thank you so much for your honest review and feedback! We'll be definitely be sharing this amongst the team :) Our team is doing their best to have all stocks available for everyone, thank you for being so understanding with this matter! We appreciate your feedback and we’ll be sure to pass it along :) If we can help anything else now or in the future, please let us know. We’re happy to help!

Posted on Jun 15, 2020

Would like to see more brands like Polo

By Jason G., Trenton, TN, Verified Reviewer

It's been great as far as great service and stuff, I wish they had some other brands like Polo, and like maybe every once in a while a sample of new colognes you bring in, especially some you make.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Scents are not over powerful but for the most part about right

Good service

Lasting smell

Some scents are not stout enough

A lot of the scents you might not know or hear about in your area

I run out sometimes in a month so just a little bigger bottle

Company Response from

Jun 17, 2020

Hi Jason, thank you so much for writing us a review, we appreciate it a lot :) Our team is doing their best to have all the amazing fragrances on our website and you can definitely send us an email at socialsupport@scentbird.com for all your fragrance requests!

Posted on Jun 17, 2020

Problems with gendering

By Becca T., Michigan, Verified Reviewer

I love the opportunity Scentbird gives to be able to test out fragrances. It is a much more affordable way to find the cologne or perfume that you love. My experience has been mostly good.

I am a female, but I prefer masculine scents. This has been a little more frustrating than it should be. Because I checked the "female" box, I got women's perfume recommendations, which I am not interested in. I was able to find the cologne and masculine scents fairly easily, but it was much easier when I switched my profile to "male". I did still encounter some gender stereotyping though. I added the monthly cases to my order and received a muddy green color case. It was a pretty bad color, and I did contact the company about it. I had a feeling the case colors sent were different for male/female. The person I talked to assured me the same color is sent to everyone and replaced the green I disliked with one I did like. They told me the next month's color would be bright red, so I continued with the random case on my order. And if the case color really isn't gendered, I left my gender marked as male. The next order I received...included a light blue case. I don't hate the light blue, but I was expecting and excited for the red. But after all this, I am convinced there is some gender stereotyping going on.

I would suggest additional options besides gender, such as adding boxes for preferred scent type: feminine/perfume or masculine/cologne.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Testing scents

I am convinced there is some gender stereotyping going on

Company Response from

Jul 14, 2020

Hi Becca, thank you for writing us a very honest review, we appreciate it a lot! We're happy to hear that you get to enjoy to test out fragrances that you may love :) However, we apologize for the frustration that the gender selection may have caused. Rest assured our team is doing their best to provide a balanced selection and visibility to all fragrances across all customer profiles whether it is male, female, and unisex. We highly suggest that you select Collections for Men while you're in the Find Fragrance tab so you can easily navigate male fragrances :)

For the monthly colored case subscription, we do not intend in any way gender stereotype as we intend to surprise our customers on what color their case would be as we have 20 colors to rotate. We value all genders and there's definitely room for us to share more. Plus, we'll definitely forward your feedback to our marketing team! If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)

Posted on Jun 18, 2020

Stop and smell the roses

By Summer O., Tacoma, WA, Verified Reviewer

Scentbird has an array of all types of fragrances. I love trying new scents I would have never purchased if I had to start with the bigger version. I try scents based on how pretty the bottle is. Thank you Scentbird for a wonderful experience.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The variety of fragrances

That it doesn't give me the option to purchase a regular size

Company Response from

Jun 24, 2020

Hi Summer, thank you so much for sharing your positive experience with us :) We appreciate it so much <3 You are absolutely welcome. Enjoy your fragrances!

Helpful Review? 1 Person Has Voted

Posted on Mar 15, 2017

Super useful for guys that don't know how to buy cologne

By Matthew Mueller, New York, Verified Reviewer

I tried this out at the recommendation of a friend and was very apprehensive. I was pleasantly surprised. They have put an enormous amount of effort into making this work for women, and in the process, made a pretty impressive setup for men.

If you're still wearing the last cologne that an ex-girlfriend approved for you (and there are LOT of guys nodding as I write this), you can now try it before you buy it.

At $15, it is definitely worth the try.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Scentbird

Mar 29, 2018

Hi Matthew! We're happy to hear that our service is helping guys venture outside of the colognes they received as gifts years ago. There are so many good smelling colognes out there. We're happy to be able to offer them at an affordable rate!

Helpful Review? 4 People Have Voted

Posted on May 23, 2017

A little slow on shipping but I love it

By Kelly Entrekin, Arizona, Verified Reviewer

I started subscribing in October of 2016. I took the quiz and picked one scent I really wanted to try, then went crazy adding new scents to my profile. At first, I thought the shipping was slow. Like OMG, this is taking forever. I was excited, and I check the tracking. Boom! It was delivered after almost 12 days. I've never not received a scent and some scents I wouldn't have picked out myself but had lots of compliments, which make a girl feel amazing! If I can spare the $14.95 it's worth the wait.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 7, 2019

Hi Kelly, Thank you so much for sharing your Scentbird experience. It makes us so happy to make girls like you (and everyone) feel amazing as this drives us to do better :) P.S. Thank you for being a loyal customer!

Helpful Review? 4 People Have Voted

Posted on Jun 13, 2017

Love it

By Nicci Evans, Crisfield, MD, Verified Reviewer

I love Scentbird. Just check your queues every month. I got one out of three that I didn't like. I hope this helps. I let all my friends about this. I think it's great. So if you want good cologne at a great price, here it is.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 7, 2019

Hi Nicci,

We love you too and thank you for being with us through our journey. The team truly appreciate loyal customers like you and this positive review really melts our hearts ☺️ Don't hesitate to reach out to us at socialsupport@scentbird.com if you have any concerns!

Helpful Review? 3 People Have Voted

Posted on May 6, 2020

Absolutely LOVE it!

By Jennifer P., Illinois, Verified Reviewer

So far I have LOVED every scent I have received. What helps me choose my scents are the main notes' ingredients. I am able to select perfumes that are similar to my favorites in scent ingredients. So far that method has helped me pick scents that I like.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

May 19, 2020

Hi Jennifer, thank you so much for the LOVE and for the 5-star review - we LOVE you back!

Posted on Jul 24, 2017

From scared to pleased

By Elaine D, Puyallup, WA, Verified Reviewer

I did the ultimate no-no and signed up for Scentbird WITHOUT reading reviews first. After signing up and my checking account being immediately withdrawn the monthly fee, I decided to read the reviews. And they were for the most part AWFUL. I was so upset that I signed up. I decided to give Scentbird the benefit of the doubt and see how the first month would play out. I'm so GLAD I did.

I got an email with a tracking number; it gave me an expected delivery date. My perfume was delivered (to my place of employment) on the delivery date specified, it came exactly as described and perfume is one I LOVE. I'm so glad I decided to give Scentbird a chance despite the reviews, and because I had my order delivered to my work, my coworkers have also decided to sign up. Yay for free perfume! Thanks Scentbird!

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 11, 2019

Hi Elaine! I'm so happy you gave us the benefit of the doubt and we really appreciate you sharing! We hope you and your friends (referees) have received and loved your fragrances! Once again, we appreciate you sharing!

Helpful Review? 6 People Have Voted

Posted on May 6, 2020

A lovely scent each month!

By Crystal L., Oklahoma, Verified Reviewer

I am so glad I subscribed to Scentbird! It's really hard to try out fragrances before buying. Scentbird makes it easy by sending me a nice sized bottle every month! It lasts me all month, too! I love that we can also choose which scents we want to try! I have discovered what I like, what I don't like. Absolutely love Scentbird!

Bottom Line: Yes, I would recommend this to a friend

Company Response from

May 19, 2020

Hi Crystal, thank you so much for the absolute love and 5-star review, we appreciate it so much :) It is our goal for our customers to try out fragrances before buying a full bottle - we’re so happy to hear we hit the mark for you! Enjoy your lovely fragrances :)

Posted on Oct 4, 2017

Review

By Lisa Reyna, Jacksonville, FL, Verified Reviewer

I ordered before I read the reviews. I was afraid I was just wasting my money since most of the reviews were terrible. NOT MINE. I received mine within a week of ordering the product and received the correct product. I will be telling my friends about it. Thanks Scentbird.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Scentbird

Mar 29, 2018

Hi Lisa! So happy to hear that you had a positive experience with Scentbird! Thank you for your kind review.

Helpful Review? 4 People Have Voted

Posted on Dec 16, 2017

Awesome service

By Oliver, New York, Verified Reviewer

I'm a type of guy who was wearing the same cologne for ages. And when I run out of it, I just bought the same. So I wasn't a cologne guy, BUT, my friend gifted me Scentbird subscription and I was amazed how cool it could be. Every month I choose a new cologne and receive a 0.27oz supply. They come with a metal case, so I carry around my cologne wherever I go. It's super convenient for a gym and for Friday's getaways.

Big fan of Scentbird.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 11, 2019

Hi Oliver,

Thank you for your 5-star review! We highly appreciate and value our customer's Scentbird experience :)

Helpful Review? 5 People Have Voted

Posted on Jan 9, 2018

Scentbird

By Richard Lamont Sabb, Pinellas Park, FL, Verified Reviewer

At a small cost of $14.99 a month, I get to test a cologne of my choice. I'm just as excited now as I was the first month I subscribed in 2016 to get my new fragrance. You pick your choice of cologne each month, and it's delivered to your door. You can even purchase additional fragrances if you run out.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 11, 2019

Hi Richard,

Thank you so much for giving us 5-stars! We truly appreciate it :) Thank you also for being a loyal customer :)

Helpful Review? 6 People Have Voted

Posted on Jan 9, 2018

Love Scentbird

By Hilary Cambron, Washington, Verified Reviewer

It's a cheap and easy way to try out new perfumes when you don't want to commit to a big one. After you get the scent that you want you can commit to it. I love this idea of trying out new perfumes every month.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 11, 2019

Hi Hilary,

Thank you so much for giving us a 5-star review :) We appreciate it so much!

Helpful Review? 6 People Have Voted

Posted on Jan 10, 2018

Excellent

By Patty Keelor, Florida, Verified Reviewer

I love Scentbird because it gives you the opportunity to try different fragrances at a very good price. So many fragrances to choose from. I would never be able to try them without Scentbird.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 11, 2019

Hi Patty,

We appreciate your positive review and thank you for the love :)

Helpful Review? 6 People Have Voted
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