I would give this ZERO stars if there was an option because even one star is far too untrue!
Since the beginning I have had nothing but unresolved issues. NO phone number for customer service. You will get a response, but it’s from someone different EVERY time, so you get nowhere because you have to start over every time.
I sent an email on the 4th of May to clearly cancel. I was extremely unhappy and I wanted a refund of my money back that was paid UPFRONT when I started in March. They did not cancel and continued to send me things, and now it states "no refunds." Well, I didn’t read anywhere where it said no refunds when I signed up, it said "cancel at any time" but made me pay a FULL six months upfront, not knowing if I would be happy with their "service!" Makes ZERO sense.
I will be putting in a complaint with my cardholder to get my money back and am going to the BBB because I have emailed them five times since about issues and issues with this "company." I have started on March 3rd but didn’t get anything until mid-April.
I would NOT recommend this service to anyone. I have done many online subscriptions and NEVER ever had issues with customer serine, product returns, etc.! Really be careful before putting your card info in this site! If you don’t want to get your money back if you are unhappy in any way, don’t sign the line with this so-called "company." EXTREMELY DISAPPOINTED!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Heather! Thank you so much for leaving this review and I'm truly sorry that your experience with us was disappointing. It is our policy that subscription orders are non-refundable, however, we're always willing to work with you on a case to case basis. Since leaving this review, we've definitely improved our communication and you're always welcomed to cancel within your own account. If you ever have any questions, concerns or additional feedback, please email us at firstname.lastname@example.org (subject line: highya).