Slim Cycle Reviews

I ordered my Slim Cycle on 5/2/20. Paid the first payment. Once payment went through I received the success your payment went through notice. To this date, I have not received any confirmation from BulbHead or SlimCycle.com. I have called the number twice for BulbHead and both times the person that answered barely gave me any information. I was told the first time it would take 3-6 weeks. Second time I called that it had been back-ordered. Only because I called! Why does BulbHead or Slim Cycle not contact customers like other companies to advise item's tracking? I understand since we are going through a pandemic there are delays but shouldn't the company acknowledge the order received and approximate delivery date, and also if any delays?

I will never order from BulbHead again. They advertise on national TV and should not. Rating would be zero! But I had to give at least one star!

Bottom Line: No, I would not recommend this to a friend

They claim this bike is for people up to 6'4" in height but this isn't true. I'm 6'1" and I could barely get on this bike. I had no space to pedal and my knees were practically in my chest. Plus, this bike is NOT easy to transform from foldable to upright or recumbent and the seat is terribly uncomfortable. The backrest was digging into my back, very painful. Everything is a lie. I got this bike three days ago and am returning it tomorrow. I didn't like anything about this bike and am so excited to return this junk. Buyer beware. If you are over 5'5" and expect an easy bike to use, don't bother with this mess.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I ordered my bike at the end of April. My credit card shows that they took the money from my credit card on 5/1/2020. I have tried to reach them on the phone listed. I get put on hold stating it will be an 8-minute wait. After 5 minutes, the phone hangs up. I have tried to reach them via email and no response. I guess I will have to complain to my credit card company. Bad service and company.

Bottom Line: No, I would not recommend this to a friend

THIS COMPANY HAS THE WORSE CUSTOMER SERVICE AND PHONE SYSTEM THAN ANY OTHER COMPANY I HAVE EVER ORDERED FROM.

I ordered the Slim Cycle from their website. I ordered it on 5/3/2020, they charged my card on 5/4/2020. They claimed they won't charge you until it's shipped. Three weeks later no bike, so I called. The person I spoke to said it should be here within a week. Two more weeks pass, no bike. I called, held for 11 minutes, the call dropped. Called right back, held for 10 minutes and call dropped again. I then emailed them...4 different times. They state they would respond with 48 hours. Did not respond.

I contacted my financial to dispute the charge in late June. They researched and refunded the charge on 7/14. Now today, 7/30, they finally reply with "We are sorry for the delay. We canceled your order."

Bottom Line: No, I would not recommend this to a friend

I bought this bike in March of 2020 and in October 2020, my left pedal fell off and I screwed it on, but then I noticed the pedal was still loose even though I put the pedal back on and the same thing happened 2 more times. I called Slim Cycle and BulbHead in November 2020 and was advised due to the pandemic there is a delay with delivery drivers. In January 2021, still no replacement pedal nor pedal holder. I called back and they told me they are on backorder. I got a postcard in February 2021 saying they are on backorder. I called in March and the guy assured me the pedal is on backorder and that he will send me another postcard about that. Here it is April 15, 2021 and I still don't have a functioning pedal nor pedal holder that holds the pedal. I even bought a pedal of the same size as the Slim Cycle pedal, from Walmart, and the pedal holder won't even hold that pedal. I wasted a little over $200 for this and I only bought Slim Cycle because I knew I wasn't going to work out at the gym anymore during this pandemic.

I don't like to leave bad reviews, but every time I look at my Slim Cycle bike, I feel liked I've been ripped off and I just feel like I wasted my money. What makes it even worse is all this time has gone by and my warranty is probably no longer active and at this point, I wish I could just get a refund, because I still don't have a secure pedal holder nor a secure bike pedal.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

No exaggeration, I’m getting a refund through my credit card. Ordered on Apr 21st and still have not received. Can’t get anyone on the phone. No response to emails I’ve sent. However, you can get someone on the phone if you want to purchase. A joke and a bad business! Do your research! Do not order from BulbHead!

Bottom Line: No, I would not recommend this to a friend

Ordered on May 28th of 2020. Got it on July 21st, 2020. Easy to put together. Helps me to get movement in with me having hip and knee surgery. Been exercising with the bike every day. Customer service is terrible. Saying I didn't mark the 5-payment plan and that I had to pay the full amount now. In which I know I did. That's how they got me to pay the full amount. They said they couldn't change it to monthly payments. Poor customer service, no help at all. The Slim Cycle is good but I would not recommend it to my friends because of poor customer service. Should have stuck with HSN for the bike.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I purchased the cycle, asked a friend to put it together, and was fully ready to start using the product. However, I’m 5’10 and unfortunately could not pedal the cycle because my legs are too long. I had other friends of similar height try and their experience was the same.

The cycle is a nice stable, sturdy unit. I subsequently gifted it to my son for my grandchildren, ages 13 and 10. My son is 6’2” so he also couldn’t use the cycle.

The timing was good, however, since school and other outside activities were canceled due to COVID. The kids are quite comfortable with using the cycle. The ability to fold up the cycle was also of benefit because my son lives in limited space and he can easily store the unit when it’s not in use. I’ve recommended the product to my shorter-statured friends and those with age-appropriate grandchildren. I only gave the product 4 stars because of its limited use for me, but overall it’s very good. Maybe you can post a recommended heights not to exceed, measurements.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I purchased this cycle and it took about 6 weeks to get it, I totally forgot about it until it was delivered. The box was heavy and the box sat in my spare room for almost 2 weeks because it was in pieces. I am not an assembly wizard and usually get my brother-in-law to put things together for me. One night I couldn't sleep so at midnight, I decided to see if I could put this together to finally use it. I surprised myself and miracles never cease, I put it together. It is very easy and the instructions could not be any easier. I love it and the compact size is great! For all of those out there that are thinking of getting this, I will say that this is the best investment that I have made. Did I forget to mention that I am 68-1/2 years old!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have had this product for over a year and it is definitely keeping me in shape. I work out 30 minutes in the mornings and 30 in the evening EVERY DAY and feel great. Since it has low impact it strengthens my bad knees and low body muscles as well. I HIGHLY recommend anyone in their 60's to purchase this.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

The ride is comfortable and enjoyable, however, the computer read-out for time, distance, pulse, odometer, etc. stopped working after only 2 months.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend