SmileDirectClub

I started out believing that this would be a dream come true but it turned out to be my worst nightmare.

After being ghosted by my account rep after requesting a refund, I found that the dentist that was supposed to be in my state is not even licensed in my state. Omg.

I’m so frustrated because I followed the treatment plan to a tee and was not even close to results, and I never got a check-in from the “dentist”.

This was a terrible experience and they stole my money.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Cyaira was very kind and helpful with all of my questions. She explained everything very well and made sure all my concerns were heard and taken care of. A great person to start my smile journey with!

Bottom Line: Yes, I would recommend this to a friend

Very impressed with the staff at the Birmingham, AL location – super friendly and helpful. Mya was amazing. Very clean office and very professional.

Bottom Line: Yes, I would recommend this to a friend

I initially had a good experience. Upon completion of my initial treatment plan, I requested a touch-up due to not having the results equally to the requested final teeth alignment. They require you to maintain monthly check-ins and follow up, which I did. They sent me a new impression kit, which I completed and returned.

I never received any correspondence so approximately 3 months later I contacted them. They saw my returned kit in my file and stated there was an outstanding balance, which I had paid in full at the beginning of my treatment. They told me they would look into it and that I should not be charged due to their free touch-up policy. I never received a call back. I followed up approximately 4 months after that with no resolution.

I recently followed up to address the issue and request my file be reviewed. The first thing is, they have no supervisor you can speak with or the “dental team” that they reference being in charge of the account. They are stating that I will have to pay $100 a month for 3 months to receive my touch-up (with is really a continuation of the results not matching my initial evaluation and request for my teeth placement). I am incredibly dissatisfied with this service.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

SmileDirectClub is always very helpful and gets back to me in a timely manner. I have had a handful of wonderful team members assist me throughout my time with the company! I had to get some scans done and went into the office in the Albany, NY location where Carley assisted me! She was great! Very welcoming, friendly, and could answer any questions/concerns that I had regarding my treatment! She made my appointment easy, quick, and enjoyable!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

SDC took a $2100 unauthorized withdrawal from my account before I agreed to purchase their product. They did not deliver the agreed-upon smile. And they were grossly incompetent in the making of their products. My plan was scheduled for 6 months, but took 9 and required three subsequent office visits and rescans of my teeth and replacement aligners. The first 3 months were fine but we hit a point where they just couldn't make aligners to match the reality in my mouth. To make matters worse, their customer service, while extremely polite, was incapable of addressing issues.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Going into SmileDirect today was a great experience for me, the staff was nice, helpful, and on point. The technician Christine who helped me was awesome. Thanks SmileDirectClub for all the help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had no idea what to expect, but the experience was incredible. Erin was thorough, knowledgeable, and friendly. The Nashville location was beautiful and energetic. The entire appointment took fifteen minutes and I left very excited and eager to receive my "box." I have been contemplating Invisalign for four years, and then SmileDirectClub came along.

Bottom Line: Yes, I would recommend this to a friend

The location was a bit of a challenge to find at first, however, the staff went out of their way to help me find it and to find parking. My visit was quick fast and easy the employees were all kind knowledgeable and friendly. Fun and interesting way to obtain a new smile.

Bottom Line: Yes, I would recommend this to a friend

The idea of not going to the dentist to get your teeth fixed was just crazy to me. Having braces in the past, I thought that was the only way to go. Smile Direct Club is a great company and I love the idea of the smile shops where you can get your 3D scans done fast and easy! The treatment plan is presented very well and the product is easy to use. I’m blown away by my results.

Bottom Line: Yes, I would recommend this to a friend

I would recommend this to someone who's trying to get a better smile. I felt so at home from the moment I walked in the door, a very pleasant warm welcome from my tech Jasmeiny. Nothing painful and it was quick, and she made me feel very comfortable due to me being shy to show my teeth. I'm very excited and can't wait for my new smile. Thanks again Jasmeiny!

Bottom Line: Yes, I would recommend this to a friend