SmileDirectClub

The first months were great. My teeth shifted to an almost perfect position. Then they stopped sending the product. The aligners I had cracked and were no longer usable. I've been waiting three months and they keep telling me "they're coming".

I am going to stop paying until I get them.

DO NOT use this company.

Bottom Line: No, I would not recommend this to a friend

I was treated extremely well at the consultation of the Smile Bus 1 at Bangor, Maine near the mall.

I was treated especially well by Ashley M from Kentucky! And will look forward to changing my smile.

Thank you guys soo much!

Bottom Line: Yes, I would recommend this to a friend

The service was good and professional, listened and answered questions. I felt at first that they expected me to buy but when they educated me on what they do and why I save money by saving on trips to appointments so that’s where you save. The scan was so professionally done and explained the procedure I trusted them. They emphasized on following the directions thoroughly as like going to your visits. I have to say I’d recommend them and seeing my daughter's and coworkers' results they were great.

Bottom Line: Yes, I would recommend this to a friend

Process was smooth and straight forward. Program lasted about 5.5 months, then wore my retainers for another couple of weeks and now I only wear them at night. I followed everything to a tee and I got the results I wanted and expected. Couldn't have been a smoother process. And with all the brushing and flossing I had to do, the overall health of my teeth is the best it's ever been. I'm glad I became an S.D.C. customer. It's changed my smile completely.

Bottom Line: Yes, I would recommend this to a friend

Mackenzie at the Santa Rosa, CA location did an outstanding job. Very professional and also sweet at the same time. Very quick and painless experience. Overall great service and would recommend to a friend.

Bottom Line: Yes, I would recommend this to a friend

SDC is currently experiencing production bagging and quality problems per customer service supervisor. Finished one month only as aligners for month 2 had uppers for me and lowers for another customer. Customer Service has refunded $100, promised 1 set of retainers free of charge, and now 2 sets of retainers free of charge, for a total of 3 sets free for my delayed treatment! Still correct aligners have not been shipped in over 2 months. I should be on month 4 aligners but have never received them. SDC is continuing to ship aligners to new customers but refuses to take care of existing customers. The last info from customer service is they might be able to expedite the correct aligners by the end of October, maybe, but they can't guarantee that date and to just keep wearing the last correct aligner! That aligner is almost worn thin! If you haven't entered treatment, wait and see where all of this is going!

Bottom Line: No, I would not recommend this to a friend

After ruining my teeth they are offering me 40% of my purchase back, pending I sign some sort of agreement that I don't tell people how terrible they are online or pursue further action to receive compensation. This service DOES NOT work for everyone, if you are worried that it can't straighten your teeth, don't even try to contact them.

Bottom Line: No, I would not recommend this to a friend

Got my new aligners this week. Excited to see how they work this time.

Bottom Line: No, I would not recommend this to a friend

My SmileGuide, Jess, was friendly and informative. Her enthusiasm for the program was contagious, and I left there feeling excited to receive my aligners and begin the process. Also, the entire consultation felt easy, and the technology is so incredible!

Bottom Line: Yes, I would recommend this to a friend

The ladies in the Orem, UT office were fantastic. They explained everything very thoroughly and made me and my daughter feel very comfortable. They checked my insurance ahead of time and let me know my insurance is the only one that is contracted with them and pays upfront, so my payment would be much less than I expected. I was so pleased! I am paying way less than I paid for my oldest daughter's braces and this daughter won't have to deal with mouth sores and pain. We won't have to leave work and school for appointments, either. I told my sister how much I am paying for braces and she was shocked. She paid $4500.00 for each of her kid's regular braces. I am super happy we are going through SmileDirect for my youngest daughter. I think my husband will be next!

Bottom Line: Yes, I would recommend this to a friend

Brittany was so friendly and explained everything to me and my son so he knows exactly what to do and how to take care of everything. I will highly recommend SmileDirectClub to everyone!

Bottom Line: Yes, I would recommend this to a friend