Stitch Fix

Don't waste your time. Clothes are all garbage and highly marked up. Plus I spent one and a half hours filling out a style profile only for them to completely disregard it and send me what they want. I am getting my styling refund back since this is a joke.

Bottom Line: No, I would not recommend this to a friend

I thought it would be fun to try this service, and I clearly filled out their surveys to let them know that I prefer cool colors in natural fabrics. What arrived was a box of cheap, warm synthetics with high price tags. I went to their website to send everything back and cancel my account. Then, mysteriously, an email arrived in my inbox thanking me for scheduling my next "fix!" I did not, nor will I ever again!

Bottom Line: No, I would not recommend this to a friend

My first delivery was perfection; great style, perfect fit, and really fun clothes that I will wear often. Then came the second shipment, and it looked like someone made a mad dash through Walmart, threw in some charcoal gray, oversized sweat pants and top along with a denim tattered pocket shirt from the 70's, as well as a pair of culotte length denim capri's three sizes too big that I wouldn't wear on a camping trip, let alone in public.

Sorry, but hook me in with my original stylist, and I'll consider staying on for another box of clothes, but if it is a luck of the draw with who will pick your clothes for the next shipment, then I just don't want to be hassled with the unpredictability of that. I've heard this story repeated with several friends, so I doubt I will bother with a third shipment. I frankly have other things to do with my time.

Bottom Line: No, I would not recommend this to a friend

I have received only one fix. I am in my mid-thirties and I like a little fashion adventure with a few safe pieces. I conveyed this. I also attached my Pinterest board and a photo of me. What I got was pretty unfortunate.

The clothing was cheap in quality and expensive in price. The clothes felt like gap quality. They were boring. An oversized grey sweater. Chinos. A pleather (ew) bomber jacket.

Boring sweater and pants aside, the jacket was the only thing I might have kept if it was not so cheap feeling. Pleather is ok as long as it doesn’t look and feel like it came from 5-7-9. And even with the tacky quality, it was still almost a hundred bucks! What the what?! Oh, and everything was way too big. How?! I entered my sizes (though there is no spot for actual measurements).

I am pretty liberal with spending (just ask my credit card lenders).

Bottom Line: No, I would not recommend this to a friend

I have tried to get refunded for two bags of clothes I sent back. I wasn’t receiving the items that I clearly described in my notes to my stylist. I even had a Pinterest board full of clothing ideas and none of them were that close.

But because I had events I had to go to and I was limited on my shopping time, I kept some of them. The things I returned I have not received credit for all of them. I even left notes in the bags on the kinds of things I wanted.

To communicate with customer service and speak to someone is virtually non-existent. I have asked several times for a phone call and have not ever received one

Please do not use this company; you will be sorry.

Bottom Line: No, I would not recommend this to a friend

I liked the clothes, but I found that several items in each fix were more expensive than my set price ranges, making each fix very expensive. When I brought this up with Stitch Fix, they said that their stylists are encouraged to include a "splurge" item (which means their business model is designed to push you to buy things over your stated limits).

I received my latest fix, and because I was traveling, I was not able to pick up my fix for several days. In my fix, there was a ridiculously overpriced item I found for 68% cheaper online. When I complained, Stitch Fix said they would price match if I sent them the information, which I promptly did. Then, after THEY offered to price match, they denied me because it was more than 7 days since the box was delivered.

I would have actually liked to continue receiving fixes, but after this experience, I decided to cancel my subscription. I felt like they only wanted to wring as much money out of me as they could, instead of providing quality consistent service over time, so they lost this client. And I recommend that you not subscribe unless you really don't mind being turned upside down and shaken until all your money falls out of your pockets.

Bottom Line: No, I would not recommend this to a friend

What a complete ripoff; crappy made in some foreign sweatshop clothes sent to you at a high price. Stay away! Design consultant needs a sense of style. How can they get away with this scam?

Bottom Line: No, I would not recommend this to a friend

I like the idea, but my experience has been absolutely horrible! I tried closing my account March of 2018, and as of today, I'm still getting charges to my credit card. I have corresponded with their support several times and was promised that this issue was resolved. However, it wasn't, and I've had to not only change my credit card number but submit disputes of these unauthorized charges since March of this year.

As big as this company is, you would think they would have a customer support number where you can actually speak to a live person rather than having to go through email correspondence for issues or concerns.

Bottom Line: No, I would not recommend this to a friend

I hate this company! I was accused last month of keeping a pair of paints not returning upon further investigation they suddenly found them! Wow, so because of there carelessness I almost got charged $34.00 for something I didn't have. Now I have been charged $175.00 for a whole box I never received, sent 3 emails, been told I would be contacted back in 48-72 hours and no contact back! This is a scam company that likes to take your money for products that you don't get! Careful!

Bottom Line: No, I would not recommend this to a friend

Horrible experience and a complete waste of my time. I dislike every aspect of this company. Very badly overpriced for what you get. Didn't feel like they even remotely tried to match the style I put on the order. Return policy is a pain. Customer service was not helpful at all. Do not use this company for any reason!

Bottom Line: No, I would not recommend this to a friend

My credit card was hacked because of them. Lots of unauthorized charges suddenly appeared. The clothes fell apart after a couple of wears despite following the wash instructions. Stylists never listen. Waste of money and time.

Bottom Line: No, I would not recommend this to a friend