The Black Tux Reviews

I absolutely loved using The Black Tux for my wedding. My groomsmen, father of the bride, father of the groom and myself had a flawless experience. I even went into a retail location after my free try-on to make those last little small adjustments. It was the best suit I ever had!

I'm so excited to use The Black Tux for upcoming events - holiday parties, weddings, just because. I'm not going to hesitate since I am confident I'll be lookin' good.

Bottom Line: Yes, I would recommend this to a friend

I used The Black Tux for my wedding and it was far and away one of the best wedding decisions I made. Like many couples, my bride and I were focused on so many other details of our wedding that when it came time to pick out a tuxedo, I was a little overwhelmed and lost. The Black Tux streamlined all of the options and I was able to pick out my style and all accessories within minutes.

Once I received my tux, it turned out the shoes I selected were a size too small and because I didn't try the shoes on immediately (not smart I know!), I had to call the Black Tux less than a week before my wedding to ask for a bigger pair of shoes. They sent me a new pair of shoes in just two days!

Finally, when it came time to send back my tux, the hotel my wife and I were staying in at the time of our wedding, misplaced my tuxedo. It took them a few days to locate the tuxedo, and by the time the hotel located the tux, the day to send back my tuxedo to The Black Tux had come and gone. I called and explained the situation to The Black Tux, and they were willing to change my return date without any additional charges.

Most importantly, I loved the style and fit of my tuxedo, and so did my bride! With weddings, so many issues and problems outside of a couple's control can come up. I cannot thank The Black Tux enough for making this aspect of our wedding such a painless, easy, and successful option!

Bottom Line: Yes, I would recommend this to a friend

I was skeptical, but after their bold try on at home, you get the feel of what type of suit it is and how it’s high-end quality. People just loved the way it looked. The whole process of getting the right fit, The Black Tux made it the easiest experience, stress-free. After it’s all said and done, what makes The Black Tux stand out is their speed and response, especially in those last two weeks! Also, they are aware of travelers; it’s on its game in sending it to the location if anything didn’t fit right! Everyone loved the suit. I loved the way it looked on me, and I would definitely recommend The Black Tux to anyone for any occasion they’ll come through!

Bottom Line: Yes, I would recommend this to a friend

Execution simplicity made me wonder. Everything fit very well. Tux quality was great, receiving many compliments on how it looked. Returns were easy...what more can you ask when expectations are clearly exceeded!

Bottom Line: Yes, I would recommend this to a friend

The Black Tux made ordering men’s wear such a breeze. The website is so easy to work with, and it shows you updates of each members’ order. I would HIGHLY recommend. Such a great, easy, streamlined process for something I was dreading!

Bottom Line: Yes, I would recommend this to a friend

I had a black tie event that I needed to attend on short notice and needed a tux. Great customer service. Great fit. Everything appears to be better than average quality. I have used The Black Tux multiple times now and I have recommended to several friends.

Bottom Line: Yes, I would recommend this to a friend

I was told about The Black Tux by a buddy of mine who had the wonderful opportunity to use them prior to my wedding. The service The Black Tux offered was nothing short of amazing. The customer service was on point from the get-go. The ease of the website from creating an event to getting the articles of clothing was outstanding. Once the items did arrive, the support from the team was amazing, something didn’t fit, and they were so quick to get you what you needed, and ASAP so that you had one less thing to worry about. They even offered to have my items sent to me at my hotel as my wedding was in Charleston, SC. All of my groomsmen had nothing but great things to say about this company...plus let’s be honest, we looked damn good! I will forever have The Black Tux in mind for any occasion as well as I will always recommend his company to anyone who has not only a formal attire event but just wants something to look great wearing. Thank you The Black Tux for everything!

Bottom Line: Yes, I would recommend this to a friend

It was amazing. The first tux didn't fit and we got another tux just a couple days later. I didn't have to send the first one back until after the event. Great customer service and the tux looked darn good!

Bottom Line: Yes, I would recommend this to a friend

I was turned onto The Black Tux for a tuxedo for a wedding. It was a excellent experience, the customer service team was attentive in making sure everything fit correctly to my liking. If something didn't, they gave me options on what I could do. After the wedding, everything was put back in the box, which already had the return label attached and I placed in the mail when we left the hotel.

Very easy to use.

Bottom Line: Yes, I would recommend this to a friend

I rented a tux, it came super fast. I had an issue with something, and they graciously offered a credit to correct the issue. It definitely was an easy process. You pay a premium, but all the shipping is included and the customer service is impeccable.

Bottom Line: Yes, I would recommend this to a friend

All of my groomsmen and ushers found the fitting/ordering process to be great, including one guy who had a different suit jacket shipped after the initial one was too large. My wife remarked how great all the suits looked - really great quality for the rice and extremely convenient process.

Bottom Line: Yes, I would recommend this to a friend

I found The Black Tux off of Google, read some reviews, c.hecked out their products and thought their selection was great, easy to order and the price was right too.

My jacket was just a little too tight. I contacted them and my new jacket that fit perfect was waiting for me when I got to my destination in plenty of time for my event.

Will use them again!

Bottom Line: Yes, I would recommend this to a friend

Ordering the suit from The Black Tux was simple and fast. The suit fit perfectly when I got it. We got the suits for my brother's wedding, and everyone was satisfied with how we looked. Returning the suit was simple and I saved a lot of money by just renting from them. Would recommend to anyone and will definitely rent again.

Bottom Line: Yes, I would recommend this to a friend

This concept worked great, we got to try on the tux for free via home delivery then the tux showed up a little over two weeks before the event so that if we needed to change anything I could.

The service is very affordable, but I probably would have even paid more if it costed more, it was totally worth it.

Bottom Line: Yes, I would recommend this to a friend

I ordered my tux. I needed another size for the jacket. I quickly received one. Sending my tux back was quick and easy. Customer service was amazing. They answered all my questions quickly and correctly.

Bottom Line: Yes, I would recommend this to a friend

Great looking suits. Better fitting and better materials than traditional suit rentals. Shipping suits is a huge benefit! Friends live in different cities, so to get everyone for a wedding to rent a suit from a single brick and mortar store potentially requires a lot of driving and significant inconvenience. Being able to have suits shipped to our houses and ship back within three days is very convenient.

Bottom Line: Yes, I would recommend this to a friend

What a great experience! This was the first time I ever ordered clothing online and the experience could not have gone better! As the Father of the Groom, I'm not the most tech-savvy person at 61, but I gave it a try and it was easy, reliable and affordable! The clothing, a gorgeous black suit, was a perfect fit for the wedding! I am a believer! The Black Tux has a new client for life!

Bottom Line: Yes, I would recommend this to a friend

I was skeptical about ordering online, and I didn't have all of the measurements that were asked for, but the tux my son received fit him better than any tux we have rented before. He needed a slim fit and what he received was great quality and fit.

Bottom Line: Yes, I would recommend this to a friend

I can't rave about this experience enough. The Black Tux was amazing and fulfilled all of our tux needs. It was such an easy process filling everything out online and it was shipped right to our doorstep. Their customer service got back to me with all the questions and was very helpful! I will definitely be back.

Bottom Line: Yes, I would recommend this to a friend

After ordering and receiving a suit from a major retailer that was incredibly poor fitting, my son was discouraged as he just couldn’t find anything to fit his long, lanky frame, and prom was a week away. My brother had married a little over a year ago and recommended The Black Tux. There was even a last minute fit problem and the company sent a new groomsman suit overnight at no charge.

The suit we received fit so much better and was much more tailored and updated than the one I purchased so prom was saved! Great quality suits, prices, and customer service are what will keep this company around.

Bottom Line: Yes, I would recommend this to a friend

I purchased a navy suit jacket, pants, white shirt, and navy vest for my wedding. After COVID delays, I purchased a second suit after being told by The Black Tux that they did have the suit jacket in my size and I would have to rent. I said no, thank you, I'll take a full refund. Magically, they happened to find my size immediately and said they would be sending everything I wanted brand new and unworn (I'm willing to bet they just grabbed a rental and pawned it off as brand new). I received a water-damaged package containing a suit jacket, pants, vest, and shirt and immediately returned it. They're telling me they received my vest and nothing else. It was all returned in the same box. How does this make sense? I disputed the credit card charge and just got re-billed for the purchase. Terrible experience. The Black Tux has stolen $617.48 from me and I have absolutely nothing to show for it. I would not recommend this service to anyone after this nightmare first-time experience. Special thanks to The Hustle for the terrible advice.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

They let me know 2 weeks before the wedding that they wouldn't have my size available. Would only offer 20% off for items of wildly different sizes. Wouldn't have cared if I was a groomsman, but since it's my wedding really was looking for a suit that actually fits. They gave a lame-duck excuse about COVID, but it's clear they just rented their inventory and didn't feel like buying additional units to meet demand. Absolutely horrible company, would highly suggest not using them.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Phones are shut down. No email response over 5 days. Are these guys still in business? My jacket is way too big. I went to David’s Bridal and got properly sized and resubmitted for a replacement. I hope it gets here.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Booked myself and four groomsmen for a wedding this June, had everything sorted back in January, even did a home try-on without issue. Received an email at the end of May confirming that my suit was preparing to ship. Two weeks before the wedding I get an email stating they didn't have my pants size in a light blue tuxedo and asked if I wanted to change styles or my size (?). I told them I didn't because it's a tuxedo and I couldn't just change the size as that's not a thing. They proceeded to tell me that they never had this size, yet they had confirmed the order "automatically". They then offered to change to black pants and then IN THE SAME EMAIL PARAGRAPH said they didn't have any in stock so I should just "wear whatever pants you have and it'll work".

I asked for a refund and confirmation that the rest of my party was all set, got told "the rest of your party was in the size range so should be good, if there are any problems we'd have let them know". Then my best man gets an email saying they're out of everything and asking HIM if he wants to change his tuxedo to something different (when obviously he's not the one who assigned everyone's look). Only one person has had a shipping confirmation (when they were supposed to have it in hand 2 weeks out), everyone else says "pending". Now we're less than two weeks out scrambling to find matching suits for everyone. The Black Tux has not been helpful in any way and seems to act like none of this is a big deal and we should be happy getting anything at all. Nothing was said for the four months leading up to this.

I encourage everyone to look up other review sites before using this company, you'll see how they used to come highly recommended and now are just receiving one stars for the same reasons described above.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

My experience with The Black Tux started well but was a nightmare and very stressful, especially as we got close to our wedding day. I was renting a navy blue suit for my wedding. I expected a few challenges due to Covid, but that's why I started the suit rental process early for my June 20, 2021 wedding. I needed a navy blue suit for myself, my best man, and my groomsman. I was looking to schedule an appointment at the beginning of March, but the first appointment that worked with my schedule was on 4/2/2021. I went to my fitting, and the woman working with us said that we had plenty of time, recommending that we submit our order about 3-4 weeks before the event. One disappointment was that we could not try on on the suits, rather we could only try on a black tux. We didn't want to risk not getting our suits and paid for them on 4/11/2021.

We wanted navy blue suits instead of tuxedos because we had a daytime wedding, and the bridesmaids were wearing light blue dresses. My best man and I went for our fitting at the Chicago Showroom by my other groomsman who lives in North Carolina. We decided to use The Black Tux because everyone was able to visit a location to get fitted. My first issue with The Black Tux was that my groomsman in North Carolina needed wide shoes which were not available. Neither one of us could make the edits online, I tried calling and after waiting on hold for over an hour, I hung up. I then called later in the day and waited 2 hours before someone answered the phone to modify the order. It would be much more convenient to allow customers to modify parts of their order online. Everything was all set, so we could focus on everything else for the wedding, or so we thought.

I received an email on 5/24/2021 saying that my order was being prepared. They said that I should receive my order 14 days before my event (June 6th), so that I can try on my suit to make sure everything fits correctly. They sent me an email on June 8th at 6:07 pm that my suit was not available. They did not have the courtesy to call and when I called a few minutes later, their customer service call center was closed. My groomsman who lives in North Carolina also got the same email.

Their suggestion was to get a suit in another size or a different style. Isn't the purpose of a fitting to get a suit that is the correct size? Also, I wanted a navy blue suit, they did not have any other styles that were somewhat close to what I wanted. If they didn't have the inventory, couldn't they have told me when I placed my order or possibly ordered a new suit from their manufacturer?

I started calling the next morning (June 9th) as soon as they opened, at 8 am. In case there were any connection issues, I called from my cell phone and home phone. After about 2 hours both lines were answered and immediately disconnected. I ended up leaving work so that I could go to the Chicago Showroom. I met with the showroom manager and I explained the situation. He told me that 50 wedding parties had their entire orders canceled due to inventory issues but that did not count our wedding party (although 66% of our order could not be fulfilled) because my best man's suit was being shipped (but late). He was also getting married the same day as my wife and me, when I asked him if he got his suit from The Black Tux and he said no, he went somewhere else.

I was working with this manager for over 3 hours. He was trying to find anything that could potentially be altered to fit. He kept checking with the warehouses but they essentially had no inventory. He was able to get a suit that was too large and the warehouse was supposed to get it sent overnight, with delivery by 10 am on Friday, June 11th. This time was important so that we could get to the tailor to drop off the suit before we were going out of town for final wedding tasks.

I then checked with Jos A Bank and The Men's Warehouse. They did not have any available navy blue suits in their inventory but I could not be upset with them because it was last minute. When I could not rent anywhere, we were looking to purchase. The stores said they would have to order the navy blue suits but the tailors were also behind schedule. We found navy blue suits at Von Maur that were available between 2 different locations. The tailor at Von Maur said their normal time frame would be the following Friday, which would have been in time for the wedding but we were leaving on Wednesday to go back to Des Moines for the wedding and pre-events.

The Black Tux was a last resort and luckily Von Maur came through. The tailor was able to get our navy blue suits by Tuesday just in time for us to leave. The Black Tux agreed to give a full refund on 7/7/2021. Other than the wedding, I did not have a need to buy the suit, thus I was renting, expecting to pay about $150 per person. The suits that we were able to get ended up costing $760 per person after tax. This was a lot more money than we anticipated spending, not to mention all of the stress and time that I had to waste dealing with The Black Tux.

I trusted the positive reviews on some websites but I should have looked deeper. The Black Tux has an F with the Better Business Bureau. I filed a complaint with the BBB to try to get a resolution from The Black Tux, but they never responded to the BBB either.

Whatever you do, do not trust your special events to The Black Tux! Do additional research, I'm confident that you will find other reviews with other bad experiences.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Stay as far away from this company as possible. Their employee was an hour late to our original consultation. They took 5 weeks to respond to an email and have already pushed back delivery date for our orders. We realized our mistake and asked for a refund a month before the wedding. Nope. They will only issue account credit, which of course we will never use. So, in short, they take your money and run. If you want to eliminate stress from your wedding, do not use this company.

Bottom Line: No, I would not recommend this to a friend

This company, like many online corporations today, is supremely efficient and easy to place your order online. It's cool to have it delivered right to your house or destination, too. But the quality of the suit is extremely lacking, and I had the misfortune of needing an adjustment in size. Instead of the ability to go into a store to have the fitting evaluated and adjusted if necessary, I was forced to try it on and request a replacement, for which I was charged $40 to receive. I recognize there is a free replacement if you respond within 48 hours with an issue, but due to the nature of my pastoral and wedding officiant work, I am sometimes away for days and was unable to make my request in time.

Given the financial abuse coupled with the subpar quality of the actual suit, it is extremely unlikely that I will utilize this service again, and as a wedding officiant myself I have to highly recommend readers as well as my future couples to avoid it as well.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend