Theradome

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
Theradome

Overall Rating

4.0

86 Customer Reviews

Summary

Theradome is laser hair therapy device worn on the head that claims to provide clinical strength restorative laser hair treatment in the comfort of your own home.

Write a Review

Customer Reviews

4.0 Stars out of 86 Reviews
5 Star:67% 4 Star:9% 3 Star:1% 2 Star:2% 1 Star:19%
78% Recommend This Company
Start your review of Theradome:
Sort Reviews By

Posted on May 15, 2017

Theradome

By Kay Hayes, Connecticut, Verified Reviewer

This is an expensive product, and the first one I ordered did not work properly. I made multiple calls to customer service. Customer service was slow, and I was finally sent a new charger for the product, but the product still did not work. I would not recommend this product to anyone. There are other hair laser products on the market for a lot less money that may or may not be worth trying.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Jan 20, 2019

Hi Kay, we are sorry that you didn't have a positive experience with your Theradome. We have both a 12-month warranty and a 6-month guarantee. Were you able to take advantage of these? We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Helpful Review? 5 People Have Voted

Posted on Aug 6, 2018

Does not work for hair, or work properly

By Gary B., Verified Reviewer

I agree 100% with all the other reviews when they say it does not work. First, it's expensive, and two, it does not work properly. It has lights that don't work on the right side; they flick on and off. It's also not effective at all for hair loss. I would not recommend this Theradome laser cap at all, unless you want to throw money down the loo.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Hi Gary

We are sorry that you didn't have a positive experience with your Theradome. We have both a 12-month warranty and a 6-month guarantee. Were you able to take advantage of these?

Our medical grade lasers are not made to flick on and off and it sounds like you are experiencing an error. We would like to get you back on track and growing new hair.

We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 4 People Have Voted

Posted on Sep 3, 2019

Absolute crap

By Betsy B., Laguna Hills, CA, Verified Reviewer

Do not waste your money. This item does not work. Bosley should not be selling this item. I purchased it thinking Bosley was a reputable company. They helped me get a new one after the first one was not recharging and I could not get anywhere with Theradome direct. Second one also was crap and never recharged properly. I spent a thousand dollars on this garbage and recommend no one should waste their money. Shame on Bosley for even selling it to customers. It should be BANNED!

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Sep 4, 2019

Hi Betsy,

I'm sorry to hear that you didn't have a positive experience with your Theradome. We recommend purchasing directly from our website because we have both a 12-month warranty and a 6-month money-back guarantee. The Theradomes are not meant to operate that way and is very unusual you've received two defective products.

We would be more than happy to discuss with you your situation and provide a solution. You may contact us at +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 8 People Have Voted

Posted on Sep 15, 2019

Don't buy this product

By Jamie R., Salt Lake City, UT, Verified Reviewer

It is uncomfortable to use because it has these plastic pieces that dig into your scalp. Mine stopped working within 3 months. I paid for the extended warranty, but I have been able to get no support from the company to fix my device. Total waste of money.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jan 15, 2022

Just junk

By Julia W., San Diego, CA, Verified Reviewer

Theradome is a terrible and unethical company. It was taking a very long time to charge when I received the unit. For a year, they said it was a faulty charger so I went through three chargers they kept sending. Five days after the one-year warranty expired, the unit failed to take a charge at all. The battery inside the unit was faulty, not the charger. So I have a $600 piece of unusable plastic after 1 year. And during the one year, I did not see hair growth.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Unethical

Dishonest

Helpful Review? 4 People Have Voted

Posted on Feb 28, 2023

Total scam

By Anthony T., Alberta, Canada, Verified Reviewer

This is a total scam on so many levels.

(1) I've been using the product for 10 months with little to no results.

(2) The item is so badly made, the battery dies. And when I contacted Theradome, they asked that I write them a positive review in return for a "free" replacement battery. Basically, at this point, they have you eating out of their hand. God only knows how many of these 5-star reviews are real.

(3) Only that the battery is not free; they work with their shipper to milk you on brokerage charges.

(4) When you contact them to sort out the brokerage charges, they ghost you. Yes, Theradome, the ticket that you closed without resolving anything is 202046032.

(5) Food for thought: They give you a 6-month money-back guarantee, but say you'll only see the potential "hair growth" from 6–9 months. Go figure.

(6) So, if you still want to try, buy them through Costco. That way, you can return this piece of crap when you realize beyond the 6-month money-back guarantee period that it doesn't work.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

One big scam

Helpful Review? 4 People Have Voted

Posted on Sep 1, 2015

Absolute Trash

By Howard, San Francisco, CA, Verified Reviewer

I'm a male in my mid twenties. This review is based on my own experience.

A year after getting hair transplant for the upper/front part of my head, I decided to give the Theradome a try to fill in the gaps. My hair surgeon recommended it, and she was in fact featured in the original advertisement.

I used the Theradome for over a year, twice a week, and did not see any improvement. During this time, I did not use any form of Minoxidil. I did, however, continue using 1.25mg of Finasteride, everyday, and have been for several years.

I cataloged/photographed my hair during the time I used this product, using the exact same harsh indoor lighting, no outdoor/external light, and with a fixed tripod. I did not see a single new hair (in the form of peach fuzz, the initial stage for all new hair).

You may ask why I didn't 'double up' on my hair growth chance by also using Minoxidil during this time. I was convinced into thinking the helmet would work just fine on it's own and wanted to test/believe in it's supposed effectiveness.

It would be interesting if someone with the tools and know-how could independently verify the authenticity of the Theradome. Does it really use 678nm laser light at 443 joules? Does it actually promote hair growth with a control group using no other form of medication?

Tamim, and the people working with him, are frauds. If this helmet is so effective, why won't he agree to publish/release his clinical reviews/papers? Very surprising for someone who was a former NASA scientist.

Several weeks ago I filled out a questionnaire administered by Theradome and told them of my dissatisfaction and zero growth. I was contacted on the phone asking for more details. I explained my situation and was told they'd get back to me. I have yet to hear from them.

I sent a request for a refund, and am currently waiting to hear back from support.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Hi Howard,

We're sorry to hear that you have not had a positive experience with your Theradome. We would be very interested in seeing your before and after photos. Please confirm that you received support since leaving this feedback.

We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 24 People Have Voted

Posted on May 1, 2020

Not worth it for me.

By Celeste D., Brooklyn, NY, Verified Reviewer

I purchased this unit about 2 years ago. I was excited because I saw it on one of the Doctor's shows or something like that. I tried it for a few months, maybe 6 months, because all the reviews said it takes a while to work. It didn't do much for me. I did over 100 treatments, being ever so hopeful. I saw a little grow but my hair started shedding when I discontinued the use of the product. I wish I could get a refund. It cost so much money and 90 days is not enough time to test the product. It might work for some but didn't work for me.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Aug 9, 2015

Expected to pay $20,000, left paying $700

By Jake, Portland, Verified Reviewer

If you're prone to male pattern baldness you're going to go bald no matter what. In my case I took testosterone and started losing hair so needed something to kick start my hair and restore what I have. I've been using it for two months now and would say yes I think it's having an effect. I bought it at Bosley because I was going to do hair restoration for the hair that fell out due to testosterone use and my impatience. I did research on hair restoration and went into Bosley expecting to spend up to 20 grand. I didn't even know about the Theradome. The rep Casey in Austin Texas looked me over and said " if I were you I'd just use the laser treatment". I said "what are you talking about?" And he explained it to me. There's a comb version or helmet. Again I don't have male pattern baldness in my family. So I'm not naturally prone to going bald. Casey said if he were me he would use the Theradome. Also he said if I'm not happy with the results in one year I can bring it back for a full refund and use that towards hair restoration. So this is a guy who knows what he's talking about and could've easily sold me on a hair restoration surgery for thousands of dollars. I walked out with the Theradome and will continue to try it for a year. Using it every other day. You can use it twice a day every day. Your scalp needs time to heal. Just like lifting weights. So that's my experience. Take it for what it's worth.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Jul 13, 2015

Worked for Me

By Eleanor Mangy , New York, NY

I've been using the Theradome for 20 minutes everyday for the past five months. I have noticed a moderate amount of hair growth. I've had no technical issues with the product. About two months ago I decided to buy the Intelligent Nutrients Pure Plenty hair care line that uses stem cells to treat the scalp. Another round of new hair growth has started since using the hair care line. The hair growth is significant enough that I want other people to know that it does work for some of us.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Thanks for your feedback Eleanor!

Theradome Customer Care

Helpful Review? 10 People Have Voted

Posted on Jul 14, 2016

Theradome worked for me

By Patty Bears, Seattle, WA, Verified Reviewer

I have been using it for about 16 weeks now and I do see some result. As a woman it is very devastating to see my hair fall out, this was really my last hope. I started using it and was skeptical especially because of the reviews on here but I decided to take a chance. I'm to the point now where my hairdresser is commenting on my hair. I'm happy with how my results are turning out, I don't have long luscious hair (yet), but my patches are greatly diminishing and I'm happy.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 11 People Have Voted
Showing 12-22 of 86

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.