Tommie Copper Reviews - Can It Provide You With Relief?

I bought the knee sleeve. It won't stay up. It keeps sliding down until I have this uncomfortable mass of material just below my knee. I don't believe it's supposed to work this way. It's a piece of junk and certainly not worth the $30 it cost.

Bottom Line: No, I would not recommend this to a friend

While the product itself is great, the customer service stinks, as does their cancellation policy, to which one does not exist.

I ordered this product on a Friday night to have something shipped via FedEx overnight, paid an additional $24.50, not knowing they are not open on weekends. The family member I ordered the product for expressed serious pain and the compression products would help her knees tremendously. I wanted her to not suffer as badly for any significant amount of time.

When I found out the product would not get to my house until Tuesday, I called customer service who told me they could not change the order to take the FedEx overnight option off, when the transaction had not even gone through yet!

By the time I would receive the package, it would be a moot point to use FedEx overnight because it would not get here until a Tuesday. Not helpful at all. So, I called back asking to cancel the order altogether. I was told by a second customer service person who answered that they would take note of my request and put it on her supervisor's desk but could not make any promises. What the heck?

I wasted $24.50 on shipping. Meanwhile, my family member was in pain waiting around for something to ship that didn't get there until they felt like processing the order. If I called to cancel the order while the order was still pending (as I was told the order hadn't even been processed yet when I called, and they still refused to help me cancel the order), they should have been willing to accommodate one way or another.

Boo, thumbs down, I will never directly order Tommie Copper products from Tommie Copper ever again, I will use Amazon. Tommie Copper customer service is a joke, and they should be ashamed of themselves. Kudos to the inventors and the manufacturer, but the customer service is AWFUL.

Bottom Line: No, I would not recommend this to a friend

I ordered a pair of wool compression socks for $39.50 (Women's Pro-Grade Wool Compression Over The Calf Socks, SKU 840001171596). After four washes on delicate cycle and being air dried (like all of my wool clothes), these socks developed a large hole and became extremely pilly.

I contacted customer service to exchange this pair and they never responded, so I wrote a review about my experience. The review was quickly deleted from Tommie Copper's website. No wonder their website reviews look stellar compared to their reviews on other websites; they are simply deleting any bad reviews.

If you want to buy a pair of socks for $39.50 and only be able to wear them four times, this is the place for you.

Bottom Line: No, I would not recommend this to a friend

I have been using Tommie Copper for 5 years and recommended it to a lot of people. BUT recently I had to order new knee support.

1. The sizing guideline online is WRONG. I had ordered Large, but it was too small. They make it very difficult to return and are RUDE on the phone.

2. I ordered a new XLarge and paid again, but it is still a bit tight. According to the chart, this was 2 inches bigger than what I needed?

Then once I wore it, I had BLISTERS where the elastic is on the top, and after one day and medication, the blister is not healed.

NEVER before has this problem came up in 5 years. They have changed their QUALITY; it is not the same as before.

Bottom Line: No, I would not recommend this to a friend

I bought some items for my wife. She wore them 4-5 times, and it falls apart. Garbage!

If I could find a way to post a picture, I would. Never again!

This stuff just falls apart. I can get better at a thrift store.

Bottom Line: No, I would not recommend this to a friend

I placed an order for the leg sleeve on February 3, 2016, and it was shipped using the company's only offer that wasn't a scam coupon for a future order or a coded discount which did not apply to this item. It is now February 13th and my order is in Illinois, where it has been since last week.

I tried to email the company to see what was going on but immediately got a message back that email address was incorrect. I just got off the phone with a "service" representative and told him that I didn't intend to keep the product and just asked if there was a return address attached so I could return it unopened if it ever shows up. I did not ask that they pay the return postage, but he immediately told me that if I had read the agreement that I would have known it was my responsibility to pay for the return. Again I did not ask the company to pay anything, just that there was a good return address for it. He then informed me that after it was received, it would be 8-10 business days for return.

Never once was any mention of explanation of why it was delayed. None of the "No I'm sorry, let's see if I can find it and when delivery might be expected." Pretty much just an attitude of "who cares" and "not my problem."

Bottom Line: No, I would not recommend this to a friend

I bought an ankle sock for my husband for his arthritis. It didn't help at all! We planned to buy another for his other ankle but never will we buy this product again! You'd be better off with Bengay. At least it provides SOME relief!

Bottom Line: No, I would not recommend this to a friend

Don't waste your money on Tommie Copper! There is no relief from pain, it's just very tight clothing. There is a class action against Tommie Copper because there are no health benefits. The colors are boring and the clothing is uncomfortable!

Bottom Line: No, I would not recommend this to a friend

I called your "customer service" with a question. There was no "Good morning," "How are you?" "How can I help you?" Her responses below was said abruptly and rudely.

"I want to return an item to exchange for a smaller size."

Tommie Copper rep - "We don't exchange items. It is the responsibility of the buyer to reorder the correct size once a credit has been issued."

"Can I print out a return label from your website?"

Tommie Copper rep - "It is the responsibility of the buyer to write out the return label."

She was so abrupt and rude; I couldn't believe it. Totally unacceptable. I would have rated no stars if the option was available.

Bottom Line: No, I would not recommend this to a friend

I purchased two pairs of Tommy Copper socks (1739MR). These socks are thin and cheaply made, certainly not justifying $34.50 a pair. You can see your skin through them. They are not even worth the 30% off price I paid. Super poor value! Super poor quality! I tried to review the socks on their website. My review stayed on the web for less than one hour. Very selective with the reviews they allow. Speaks volumes to their honesty, character, and integrity.

Bottom Line: No, I would not recommend this to a friend

I called CS to see where my order was. He said oh, it was out of stock. I said the website didn't indicate that. He said, "Oh our website can't do real-time inventory." Are you kidding me? So the gloves I ordered on January 9th still are not here at the time of the review January 28th, 2019. I'd avoid this company solely on the fact that they, according to their CS rep, don't do real-time inventory and didn't communicate at all that order was back ordered. On January 18th company emailed shipped confirmation - 10 days still no gloves. Shipping time is painfully exceedingly SLOW in my experience, and I will never order again because of it.

Bottom Line: No, I would not recommend this to a friend