Noom Diet Reviews

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Noom Diet

Overall Rating

4.0

1316 Customer Reviews

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Summary

Noom is an app-based personalized weight loss program that wants to permanently change your relationship to food. Thousands have used Noom to successfully lose weight, but the level of support you’ll get from the Noom online community can vary considerably.

Pros

  • Proven effective as a weightloss program for thousands of users
  • Makes it possible to track your daily food and fitness choices
  • Provides community support in a virtual setting

Cons

  • Included eating guide doesn’t suit all diet strategies
  • Online coaches and goal specialists can vary in quality
  • More expensive than many app-based weight loss plans

Customer Reviews

4.0 Stars out of 1316 Reviews
5 Star:56% 4 Star:18% 3 Star:5% 2 Star:4% 1 Star:15%
77% Recommend This Company
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Posted on Aug 16, 2018

Beware - take your money, no service

By Cat C., Johannesburg, South Africa, Verified Reviewer

The ad campaign claims experts will guide you through the process, and you will have daily coaching.

It’s all run by bots and not very clever ones.

Daily tips are generic that can be seen all over the Internet.

No recipes or diet plans are provided.

No customized exercise programme or dietary tips.

It’s like any regular free calorie counting and exercise recording system - although I have seen better ones.

The biggest problem is that cancellation is complicated. You have to cancel through said bot who doesn’t reply. Getting in touch with humans is impossible, and I have been unable to cancel my membership during my trial. That smacks of a scam!

I am going to have to change my credit card number to stop them charging me over $100 in 5 days time.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 25 People Have Voted

Posted on Aug 15, 2018

Major scam

By Julie R., Providence, RI, Verified Reviewer

It's hard to believe, but this is a major ripoff. I canceled my subscription well within the 14-day trial. My coach verified my cancellation, but then I was charged $149 two days later. I can't get a real response. It's hard to believe this is really happening.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 26 People Have Voted

Posted on Aug 13, 2018

Do not join Noom, it's a scam

By Ann P., California, Verified Reviewer

So, I signed up for what I thought was a $59.99 charge for four months. Nope. I was charged that, and another $129.00 I never agreed to. I only had the service for less than a month. And I tried to contact customer service, but there really is no contact. They say that they canceled my subscription, after me emailing incessantly because there's no one to call.

But guess what? The charge is still there. They don't care about weight loss or helping people. They care about the almighty dollar, only. And good luck trying to get a hold of anybody.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 32 People Have Voted

Posted on Aug 11, 2018

Good program, bad billing

By Christine B., Washington, DC, Verified Reviewer

It’s August 7, 2018, as I’m writing this, and I’ve been an active member of Noom for about a month and a half, having signed up for the two-week free trial on June 20th.

Positives: The psychology of the program really got under my skin and nudged me into changing some behaviors I had been previously very resistant to changing. I enjoyed learning new segments of health information every day on the app - something Weight Watchers did not provide a parallel for. Noom provides enough material to fill a book, in interactive small segments where you type in your own answers, take quizzes, and share with a group.

You also have a coach, who will ask every week about your goals for that week and how you’ll go about reaching them. The coach was kind and helpful, if a bit too "cheerleadery" for my own preference - I felt like I was dealing with a persona rather than a person. But that was still a positive overall.

Negatives: I don’t like Noom’s billing model, lack of account self-service options, and lack of telephone-based customer service. When you sign up for the two-week free trial, you’re on track to be billed $99 for two months when it ends, even though other options - like $120 for four months - are available within the app. The availability of the long-term options is not well explained. Customer service takes days to respond to inquiries. And you cannot change which credit card you use for your payment yourself. All this, plus you have to directly ask your coach in order to cancel. They are trying way too hard, in a fairly coercive model, to get $99 out of people signing up for free trials, at the expense of people liking the company and sticking with it voluntarily.

Better choices - don’t make the trial free. Just charge some amount that people could afford, like $9.99. And then don’t auto bill when it ends, instead, let people choose their payment package. Have people choose you, not feel like you’re trying to trick them. I would have signed up for the four-month membership or longer if this had been handled differently.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 38 People Have Voted

Posted on Aug 10, 2018

Zero stars - be very wary of illegal bank account debiting

By Kirsty N., Newcastle, New South Wales, Australia, Verified Reviewer

I signed up for a free trial but never proceeded with the service. I didn’t download the app, didn’t receive any email about being joined to the service, no contact from the organization. Notification via their website support was difficult to find, but I found it and let them know I was not proceeding with the service after the free trial. To my astonishment, I was charged $159!

I again contacted them and got absolutely no response. I had to lodge a complaint through my bank, who thankfully refunded the amount and are chasing them regarding the illegal debit. Imagine my astonishment when I was charged $159 AGAIN four months later! I have again contacted Noom with no response. I have of course contacted my bank again, who are taking the illegal debits very seriously and an investigation is underway.

I STRONGLY advise everyone to avoid this company who are undertaking illegal charging practices. Unfortunately, I have had to cancel my debit card (and go through all the associated pain of resetting all my direct debits) as a result of this organization. I hope this information helps others to avoid the same financial and time loss that I have experienced.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 44 People Have Voted

Posted on Aug 9, 2018

Cheating

By Deepa S., United Arab Emirates, Verified Reviewer

After offering the 15-day trial at $1 US, Noom just deducted $129 US from my PayPal account without any confirmation or authorization. I didn't even make use of their trial subscription. Worst experience!

I immediately deleted the app from my mobile.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 18 People Have Voted

Posted on Aug 7, 2018

Scam!

By Anneli S., Sweden, Verified Reviewer

This is a big scam. I lost 116 euro (1200 Swedish Krones), and no answers from support, no payback, no explanation for how long time I paid. Ripoff! There are a lot of free apps out there, but I fell for the ads. So stupid.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 17 People Have Voted

Posted on Aug 7, 2018

Not for me

By Joni S., Houston, TX, Verified Reviewer

I tried Noom on a trial basis for 14 days. I just never could settle in with it. I did log all my food, and I logged my exercise and read all the articles they send you every day. I did have a Noom coach but I only heard from her a couple of times, and I never did become part of one of the Noom groups because I guess I was on the trial.

I decided that I can get everything Noom offers using MyFitnessPal and keeping a journal. I'm sure there are groups I can join that will help keep me motivated. I just didn't think it was worth paying for.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Aug 6, 2018

Useless without an app

By Steph P., United Kingdom, Verified Reviewer

Do not sign up for this if you have an old type mobile that is just a phone or a PC that does not support apps. The only way I can cancel is if you get on the app, and I can't. Having to get hold of my card company instead. They are really bad at communication too.

''If you decide Noom is right for you, on 2018-08-14 you will be charged one payment of £79 for your 2 month Noom membership (£39.50/month).

Noom will automatically charge your card £79 every 2 months so you don't lose access to your account. No refunds or credits for partial months. To cancel, simply let your coach know."

BUT what if you can't!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Aug 3, 2018

Great learning and results!

By Sarah M., Belton, TX, Verified Reviewer

I started Noom at a time when I had become seriously confused about nutrition and food in general, due to the overwhelming amount of conflicting advice out there. Noom's daily learning tasks have really helped me gain a more balanced perspective on what role nutrition plays in weight loss. I'm seven weeks into my session and very glad that I joined.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Aug 2, 2018

Scam

By Jillian S., Orchard Park, NY, Verified Reviewer

If you sign up for the free trial and ask them to cancel it, they won't. They'll ignore you so you're charged $129, then you have to submit a complaint through the BBB. During the free trial, it was fine but there are free apps that will basically do the same thing and let you track your food intake.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted
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