PlushCare

PlushCare

Overall Rating

2.2

21 Customer Reviews

Summary

PlushCare is a telemedicine company that provides you with online doctor visits intended to treat many common conditions, excluding medical emergencies. This review examines the details of how this company works.

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Customer Reviews

2.2 Stars out of 21 Reviews
5 Star:28% 4 Star:0% 3 Star:0% 2 Star:4% 1 Star:66%
29% Recommend This Company
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Posted on May 12, 2022

Dr. Burrus

By Tom D. , Phoenix, AZ

Dr. Burrus treated me early Saturday morning. He was an amazing doctor. His bedside manor was excellent. He was compassionate and caring. I would absolutely use him again for myself as well as recommend him to family and friends.

He is the best! Thank you, Dr. Burrus, I am already feeling better.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The service was easy to use online

I can the service and get treated from home

Dr. Burrus was outstanding

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Mar 31, 2022

Scammed?

By Elizabeth P., Louisiana, Verified Reviewer

Went online due to my schedule for weight loss medication. I went through their system, including the reason for my visit and my location. Both of which were verified when the video appointment started. No problem, a script was sent and lab work ordered. Never got anything about the lab work, so sent a message. What I got was a reply stating my prescription had been canceled. Yep, canceled.

So I called customer service. First was them saying my appointment was with a different doctor than who I actually saw. Get that cleared (hopefully). That is when they are oh, it’s canceled since you live in a state where we can’t prescribe obesity medication by telehealth. I ask why didn’t the system catch that? Oh, it’s not a flag in the system. Well, since you can’t help me, am I getting a refund? Nope.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Ease

Dishonesty

Helpful Review? 1 Person Has Voted

Posted on Oct 20, 2021

Not impressed

By Sheila R., Elbow Lake, MN, Verified Reviewer

It was a total waste of money. It’s cheaper to do a video visit with a doctor from your local clinic. I still had to go in for a visit and have labs run so, in the end, I paid for this and still had to go to the clinic and go out of pocket for a clinical visit locally. I could have skipped this step altogether.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Not very helpful

Still needed to go to my local clinic for correct prescription and labs

This was a waste of money

Helpful Review? 1 Person Has Voted

Posted on Aug 18, 2021

Not a good experience

By Eileen W., Connecticut, Verified Reviewer

While away on vacation, I developed a sore throat/fever and used PlushCare to speak with an MD. The entire visit was all of 3 minutes and the MD would not call in antibiotics. My condition worsened and the next day another MD did prescribe a "Z-pack" and I instantly began to feel better. When I came home I learned my insurance (Aetna) does not recognize this provider so I am stuck with a $200.00 bill.

Now for the really annoying part. One month later a charge shows up on my credit card from PlushCare. It seems that when you use this service they automatically sign you up for their "monthly membership". I had to dispute the charges with my credit card company and I had to reach out to PlushCare. They acknowledged that they do automatically sign people up for their "membership" and when people complain they will credit you. I'm fortunate that I scrutinize my credit card charges carefully. I'm sure there are many people out there who haven't realized they are being charged monthly for nothing.

Steer clear.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Automatically sign you up for an ongoing "membership" and charge your credit card monthly without permission

Not recognized by my major insurance company

Visit was useless, no help for the reason I called

Helpful Review? 1 Person Has Voted

Posted on Feb 6, 2020

Seth is great!

By Tammy H., Kentucky, Verified Reviewer

Had a question, talked it over with Seth, and am now 100 percent satisfied.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 8, 2019

Terrible program

By Patrick S., Georgia, Verified Reviewer

PlushCare is a terrible online doctor program. There are better. The doctor kept claiming he could not see me in the video. Had to reschedule twice. In addition to that, I couldn't log in to the website from my Android. Was later told they are having trouble with Androids.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Oct 7, 2019

AH-MAZING!

By Brittany T., Texas, Verified Reviewer

Okay, I was battling a cough from cold/sinuses. I got a little desperate to ease the cough and remembered (somewhere deep down in my brain files) that someone, somewhere said something about online doctors. I googled "online doctor prescription" and found PlushCare; entered my insurance information and had an appt with a doctor within 30 minutes! This is great, I was able to get a cough suppressant from my home computer! Praise God for this service and network of doctors for the innovation!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Aug 15, 2019

So so convenient!

By Roxane L., Gulfport, MS, Verified Reviewer

I am a store manager and I don't have the luxury of taking off work for common illnesses. I started using PlushCare 2 years ago and it is my answer to seeing a doctor while I am at work! I did have the flu last year and walked into an urgent care that was so crowded, I felt so bad and ill, so I left. I got online and found this service and I am so sold! I have always recovered quick and no waiting.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jun 4, 2019

PlushCare

By Kimberly F., New Jersey, Verified Reviewer

Best experience ever! Dr. Rudy was so kind and professional. He was very thorough. I will absolutely use this service again. I loved the privacy, no waiting in a crowed Dr's office. The appointment was so easy to book, my appointment was exactly on time. I highly recommend PlushCare and will share my experience with my family, friends, and co-workers. Thank you!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Jan 11, 2019

Great service, great doctor

By Michelle H., Iowa, Verified Reviewer

First time using this service. I highly recommend it.

So convenient not to have to leave your home when you're not feeling well. My doctor was Dr. Lisa Dorsey; she was easy to talk to and took the time to listen. Very professional.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted
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