Summary
SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.
Pros
Cons
Posted on Jan 22, 2020
It was such an amazing experience, Miss Emma and Miss Kimmy took such good care of me, explained everything clearly, and answered all my questions. It was such a comfortable experience, I almost felt tempted to stay there! Would recommend, 11/10!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Jan 22, 2020
Hello Nadia, wow! We greatly appreciate your amazing feedback.
Posted on Jan 21, 2020
I went to the location in Shreveport and the service was great. The woman who worked with us, Alex, was very friendly and very honest about the product. It was extremely quick and easy and way more affordable than the orthodontist. My daughter has pretty straight teeth, except for her crown, which she got at a young age. The orthodontist told me it was going to be seven thousand dollars to straighten one tooth. If the issue is minor with your teeth than I recommend SmileDirectClub.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Jan 21, 2020
Wow! This means a lot to us, Teresa. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.
Posted on Jan 20, 2020
I went to my 3D scan appointment by the end of November 2019 and I thought that I was placing an order for my aligners as I gave the lady who made my 3D scan my card information, but after around one week on, I received an email from SmileDirectClub prompting me to order my aligners...wait a minute...I thought I did order my aligners! I called the company just to find out that my order was not placed so I ordered my aligners again on December 5th, paying $800 of my HSA before the benefits expired. I called the company by the end of December 2019 to check on the delivery date and the lady from SmileDirect told me that I needed to wait between the 5 and 6 week to receive my aligners in the mail. After 6 weeks waiting I decided to call the company again to check on the delivery date just to find out that my order was supposedly canceled but NOBODY CALLED ME OR SENT ME AN EMAIL ABOUT IT! So I don't know what happened. At this point, I lost $800 from my HSA for 2019 and I DON'T HAVE MY ALIGNERS!
THIS COMPANY IS SCAMMING PEOPLE!
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Jan 21, 2020
Hi Nabiha, thank you for taking the time to leave us a review. We are concerned to see this as we want to assist all club members to the best of our abilities. We did recently experience a delay in orders due to high order volume but are catching up now. In order to better assist, I will be reaching out via private messenger. Best, Jeffrey.
Posted on Jan 20, 2020
I was very impressed with how quick and painless my 1st visit was and I'm excited to start the road to a happier smile. I was able to make an appointment for after work hours and Yanique, the shop manager, was beyond helpful.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Jan 21, 2020
Michael, we're thrilled to see your kind review. Thank you so much!
Posted on Jan 20, 2020
Disappointing, very pushy. Changed my mind about the product, went back to the office, told her to cancel, she reassured me she would not process...guess what? I was charged the full amount on my card and received 25 emails congratulating me about my purchase after I had canceled the same day.
Was not told about my insurance, might cover some of the cost...$700 actually.
Very shady business, BEWARE.
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Jan 20, 2020
Hi Bea, we are concerned to see this as we want to provide the most informative and comfortable journey possible. In order for us to better assist, I will be reaching out via HighYa direct messenger to gather some information and help. Best, Jeffrey.
Posted on Jan 16, 2020
I was elated with the entire session at SmileDirect. I was greeted immediately and seen promptly. I was able to view and snap photos of my entire profile. I am expecting a corrected beautiful smile this summer.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Jan 17, 2020
Thank you for taking the time to leave a review and putting a smile on our face!
Posted on Jan 16, 2020
I am so pleased to have made it to their clinic and so inviting that I left feeling content. Yanet the assistant is a very good listener and answered all my questions; she made the visit very comfortable and I learned other ways of treating my teeth.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Jan 16, 2020
Thank you so much for this wonderful review!
Posted on Jan 16, 2020
Courtney was such a great help at my appointment, very informational and all-around great! I was surprised at how many things SmileDirectClub offers. I definitely will recommend to a friend.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Jan 16, 2020
We're delighted to see this. Thanks so much!
Posted on Jan 16, 2020
Flor and Kim over at SmileDirectClub in Buford were amazing. I got my 3D scan and was in and out in no time. They answered all my questions and addressed every concern. They were upfront and honest about the process and made me feel comfortable moving forward!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Jan 16, 2020
Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.
Posted on Jan 15, 2020
I was a little unsure at first of this entire process, but Beth was able to make me feel comfortable and answer all my questions. Explained everything in detail and as she was doing everything step by step. It was definitely worth it. She was great.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Jan 16, 2020
Nadine, we really appreciate your positive review!
Posted on Jan 14, 2020
The treatment process went ok, I paid $2220 for a 6-month plan, by the end of the journey I got the email to advise to order the retainers to protect my teeth from shifting back. I followed the advice and ordered the retainer, the email said it would arrive in 2~3 weeks, now it’s 7 weeks, still no retainer. I have to wear the last set of aligners all this time and my teeth start shifting back. Contacted the company by phone and email, they gave the date for shipping, but nothing happened. Without the retainer, the whole process will be a waste of time and money.
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Jan 14, 2020
Hi Wendt, we are concerned to hear this and do not want any club members to experience a long delay with their order. I will be following up via private message for further assistance. Best, Valerie.
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