Rocket Mortgage

I have had two mortgages with Quicken in the past, all good experiences.

This refi has been confusing and each set of paperwork I received was different than what I was told on the phone or in email.

I am not and will not sign a document that doesn’t represent what I am hearing will be the terms.

This is still unsettled a month later.

While I haven’t heard this, Quicken may have just decided to not work with me.

Disappointing.

Bottom Line: No, I would not recommend this to a friend

This was my first time purchasing a home and the staff at Rocket Mortgage was there to help me every step of the way. They were quick to respond to all my questions and give me updates on where we were in the buying process. I was very satisfied with the service I received.

Bottom Line: Yes, I would recommend this to a friend

I am an honorably discharged Veteran looking to do a streamline refinance to reduce my monthly payment. I was approached by Mike from Rocket Mortgage with an offer. He told me that there was a $500 good faith deposit needed. I signed the application and gave him $500. After further consideration and a considerably better offer, I decided to opt-out and take my original Mortgage Company's offer. When I told Mike I was told that I could not have the $500 back because is paid for the unnecessary 5-minute drive-by appraisal they had done. Now during this time of crisis, furloughed from work I have to eat $500. Nice way to treat a Veteran. Stay away from this company, they have zero heart and zero ethics.

Bottom Line: No, I would not recommend this to a friend

This is my wife and I’d third time dealing with Quicken Loans. Another great experience. Our rep was Joe Arabo. He was great throughout. Communicated extremely well throughout the process and was upfront with all the costs associated with the loan.

I have dealt with several other mortgage companies throughout the years. The experience with Quicken is so incredibly easy. Within 3 days, we had our approval letter. Just over a month after first inquiring, we are closed.

I cannot say enough about Joe's loan team and closing team's attention to detail. Even with a small bump at the end, we still are extremely happy customers.

Thanks Quicken. Thanks for an awesome acct rep, and awesome loan processing teams.

Great experience again. FLAWLESS!

Bottom Line: Yes, I would recommend this to a friend

I was blown away by how seamless the whole process was going and moving along until the last week. I was told 1 Week prior to my close date that I had to come up with $7000 more. When I got the money in 2 days then was told that the close date was moved back 1 day. Then it was moved back 2 days then it finally closed 4 days later. Super frustrating because in was told everything was fine all the way up to 1 week prior when I already had vendors scheduled. I would recommend to a friend but with a warning.

Bottom Line: Yes, I would recommend this to a friend

We experienced some difficulties with our recent refinancing process, which delayed our closing time for 2 weeks. It was stressful but it finally went through. The staff is always courteous and helpful whenever I called. So we are satisfied overall with the services provided by Rocket Mortgage despite some minor setbacks.

Bottom Line: Yes, I would recommend this to a friend

Everyone was cordial and nice. They were available when we needed an explanation and were good about explaining why we/they were doing or asking us to do whatever it was. They kept us up to date on what our upfront costs were going to be when there were changes. We actually closed 10 days earlier than originally projected. My only complaint is how many times I had to submit the same documents. Each time we moved on to a different level in the process, dealing with a different person, they would ask for documents that we had already submitted. All in all, we scanned and emailed over 114 documents. I feel this was because they didn't share information. We were lucky enough to have a copy machine, scanner, and computer available to us but what about those that don't? Our income tax was in storage, it cost $36 to get 2 years faxed from our tax preparer to us. How much do you think it would cost to deal with 114 copies? Would I use them again? Yes. Would I recommend them to family and friends? Yes.

Bottom Line: Yes, I would recommend this to a friend

Everything about the process was so much easier than I anticipated and was all handled quickly. As long as I was completing my part for what was requested from me, Rocket Mortgage was working on the next step. Justin, the agent who helped me, was also very helpful and friendly. I wish I had done this sooner!

Bottom Line: Yes, I would recommend this to a friend

I needed to refinance our home to remove my in-laws, who co-signed for us originally. I also consolidated debt. From the get-go, Quicken/Rocket Mortgage was amazing. It was amazingly easy to send docs and they answered all my questions. This has taken a huge weight off my shoulders. I would definitely recommend Quicken to my friends and family.

Bottom Line: Yes, I would recommend this to a friend

The process was very simple, professional, and quick. There was a little hiccup when I was waiting for an answer on one item but otherwise, it was perfect. I would definitely recommend friends to use Quicken Loans. The employees were always helpful and quick to respond. Although I had the one situation waiting for the answer I know the employees were working on it. The communication and ease of getting information to them were helpful. Also, their website kept you up to date on what needed to be done or what we were waiting on. Also, the interest rates were very competitive.

Bottom Line: Yes, I would recommend this to a friend

Absolute WORST customer service. Don't ever make a payment using the website. If you try to cancel a payment entered in error they will debit it anyway and no one will go the extra mile to resolve if the payment is one day past the due date. Additionally, they will stonewall you from speaking with anyone in management. I'm a paying client and they give you all the standard customer service stonewalling, no manager is available, I'm the highest person you can speak with, yada yada. Never again will I tell another soul anything good about this clown show. Everyone is nice when they are trying to get you to sign the contract but if you need customer service and it doesn't fit their cookie-cutter policy NO ONE WILL DO ANYTHING TO HELP BUT THROW THE POLICY UP AS DEFENSE FOR DOING NOTHING. Do not use this mortgage company!

Bottom Line: No, I would not recommend this to a friend