Vroom Review: How It Works, Pros and Cons

I bought a vehicle from Vroom. It's been 2 months and no paperwork. Took a month to deliver car. They got my address wrong! I can't get a metal plate until I get my paperwork! BEWARE of rip-off Vroom! Don't waste your time or money with Vroom!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Vroom seemed too good to be true, so I was very skeptical, but my experience was incredible! Wonderfully efficient process and fantastic individuals every step of the way. Highly recommend.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

We had a wonderful overall experience with Vroom. I was a little nervous buying a car online and started to sweat a little once there was a short shipping delay, but our car came and was exactly as described and we absolutely love it! We got a great car for a great price!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

They gave us a quote for our vehicle and they stayed with the quote they gave us. Paperwork was easy and they picked up our vehicle from us. It was a very simple process!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Bought a car from Vroom and it was delivered with a bad battery that was venting fumes inside the car. I purchased a new battery the next day and even though I had a receipt showing the date I purchased it I was refused a refund because I was busy working and called them 1 day past the 7-day period. So I'm out $110.00.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Great experience! It was very fun and the customer service was the best I’ve ever seen! Anytime I had questions or concerns they answered or got back to me right away every time. It does take some patience but they are very professional and you can’t beat their prices! I will never buy at another dealership again! Best car buying experience ever!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience was fantastic. The offer was more than other sellers were willing to offer. The process was straightforward and easy. Pickup was on time and the payoff was in 2 days.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Semi-smooth transaction, only frustrating when having to resend documents over and over and speak to multiple reps who don't seem to communicate with one another. Overall, though, it was worth getting the exact car for the price I wanted.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It’s convenient and good for people with bad or no credit but you had better make sure you're not in a hurry. I started my first purchase on 1/13/22, I finally was able to receive the car on 2/5/22. My wife didn’t like it so started the return process on 2/13/22 to trade in for another car. It’s 2/24/22 and I can’t even see the purchase I’m making as my hub has still not been updated. The only reason they got 2 stars is the customer service techs were very polite and friendly, I would know since I talked to so many. In my first purchase, I had 4 different techs I worked with as they just kept transferring me to a different one every couple of days.

Update:

It is 03/01/2022 with still no response from any car specialist or customer support. After I followed up on them about the review I gave I sent all the info they needed and never heard a word from them – no text, no email, no phone calls. So today I called and canceled my vehicle purchase and now we will see how long it takes for them to send back the $4001 down payment I sent them. I hope it’s soon so I can use it to pay rent; since all this has happened and left me without a vehicle I have lost my job and missed 2 interviews because of all this.

But I’m in high spirits as everything happens for a reason but hopefully, if nothing else, this review will help someone in their decision to use Vroom as there next automobile purchase and save them the headache. I don’t like giving reviews, honestly, but after it affected the way I live I felt like something should be said.

Thanks to everyone that reads this, have a blessed life everyone. And read reviews, people, they can save alot of frustration.

Bottom Line: No, I would not recommend this to a friend

Very easy. The process online to get a car was not hard at all. The staff was very friendly, the delivery was on time, and the car was very clean and everything you would expect on the pictures.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The attention to detail and professionalism was overwhelming in a world where mediocrity is often normal. Great service, would use them again in a New York minute.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend