Wish.com

I placed an order for these cute little finger puppets for a friend's child, and it indicated they wouldn't arrive for six weeks. When it didn't arrive, I went online to check status and it gave me the option to re-request the order. I did. And again, no order.

I contacted them and they indicated that because it was past the time for refunds, they wouldn't give me my money back. This all went via email, because when you call the only number listed for them, you get a recorded message directing you to email with no option to speak to a person. I went back and forth with them, explaining that it was after the 30 days because the package never arrived and the second requested package never arrived. So I was just waiting for them to deliver it, otherwise, I would have requested a refund way back when the first package didn't arrive.

This company is set up to scam people. Short of flying to San Francisco and walking into their offices, there's no way to reach a person who has not even an ounce of reasoning skills, let alone customer service skills. I will never order from this company again!

Bottom Line: No, I would not recommend this to a friend

I am a seller on Wish.com. As with any sales portal, you expect to pay fees. But Wish.com takes this to a new level. Worse, the interface makes it nearly impossible to be certain you have everything set correctly.

First, their interface is terrible in a few aspects, but the most painful of which is the inability to remove any product. Once you enter the information, it stays. And should you change it to something else because you no longer sell it, you get fined. And if you sell a product that they list as prohibited, and even ones that they VAGUELY list as POSSIBLY prohibited you get fined. They list "dangerous food items" as prohibited, so I post the perfectly safe dehydrated food for camping and ended up with $500 in fines.

Secondly, they charge you per sale. This is expected, they have to make money too. But the process is normally that the seller posts the item for you and takes a percentage, or they increase the product price by a percentage and keep that. Wish.com does both, and more. They charge you 15% of your total (price + shipping), then they up the price to the consumer, AND they add on additional shipping. So, I have a product that I list for $11.99 with free shipping. So, I expect to pay $1.80 on this sale, and I do. But Wish.com then posts it for $13.30, and charged $3 shipping! This product is also enrolled in Wish express, so I now add in $5 shipping. Now I expect to pay $2.55, but Wish ups the shipping to $10.

Now, this is obviously price gouging. They are taking my promise of free shipping and destroying it, and then they take in $6.11 on a sale for $11.99 by stealing the rest from the customer! They have already been paid to make this sale, but it isn't enough. Two-thirds of the cost on this example is paid for by the customer, which the seller is not informed that their products ate being hiked.

No wonder I don't make many sales, my carefully crafted and very narrow price margins in order to compete are blown out of the water.

Lastly, you have to consider their satisfaction guarantee. It is great that they have one, but it is COMPLETELY one-sided. There is no way for the customer to contact the actual seller to fix problems, and their default action is to refund the cost then close the ticket. So the seller has no opportunity to make things right, and is actually BANNED from contacting the customer. I had one person where I shipped the incorrect, but very similar product too. This could have been easily fixed and she could have kept both of them. But instead, she thinks my company doesn't care, and I lost the sale (but still get charged for it). In her case, I sent the replacement anyways, but I am not allowed to work with her to make sure she is happy with the purchase. I was never notified, only charged for the refund.

Do not trust Wish.com, they are taking you to the cleaners. You may find great deals, that is fine, but SOMEONE is being cleaned out in this process. When more than half of the ORIGINAL sales price is sent to Wish.com then the system is rigged.

If you sell, be wary. What you list and what they list will not match. If you accept this AND being charged fees, then continue with the sales.

Bottom Line: No, I would not recommend this to a friend

I ordered I believe 10 things for just over $140, in the middle of November. Wish gave me a delivery date, it came and went. They gave me another delivery date for January 1st. Nothing showed up. At this point I'm angry, so I ask for a refund.

They refund 3 of the 10 items and then when I try to refund the rest they say my account has been flagged for excessive refunding and taking advantage of there refunding system. And I can't even talk to support again, unless I buy something else.

Why would I buy anything else from a place that hasn't gave me anything yet. They were really fast at taking my money but won't give it back when they don't follow through with there promise on sending me my goods.

So I figured I would email them and get a response and my money back. Three days later still no email back. I tried calling their number but can't talk to anybody, it's like I'm calling after hours or something but have called at five different times today.

At the end of my string, I am not sure how to get my money back from a fraudulent company.

I will never buy from them again and am afraid I won't get my money back. And to a middle-class family, that 140 bucks means a lot.

Bottom Line: No, I would not recommend this to a friend

I wish they would close this site. This company does not respect nor care about their customers. Deadlines of items are automatically extended. Tracking does not work. Uploading documents because of fraud suspect does not work. They do not answer emails. When you phone their office in San Francisco, you will get an answering machine. A big waste of time this, Wish.com. Awful, awful!

Bottom Line: No, I would not recommend this to a friend

Hello Wish,

Finally, I got my order on July 14, 2017. Six months later. The package was sent in December 2016.

When I opened the package, it was very, very smelly. My dog started barking, my cats ran away, and my wife yelled "chemical attack." Unbelievable! The smell of the shoes was too terrible and strong!

I am an old man and don’t need that stress. Now you understand why I sent you a lot of letters to return my money. I don’t need these shoes with a garbage smell. I plan to send them to your office in the US.

I think that the company that sold this product has to be notified. It is not Wish's standard, and it only disgraces Wish.

Please return my money in a timely fashion.

Professor A.Demch.

Mens Oxford British Black Formal Casual Faux Suede Lined Dress Shoes with 1PC Shoehorn

Store: bigbigworld2014

Quantity: 1

Arriving by Jan 19, 2017

Tracking #: RK561761300CN

Notice

If your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jan 19! If it doesn't arrive by then, please contact support.

$39.00CAD

Size: 44, Color: Black

Bottom Line: No, I would not recommend this to a friend

Be careful when you order from Wish and read the description carefully because some things are very misleading. I bought a leather bag that stated it was leather and the bag was junk. I am very careful about what I order.

Bottom Line: No, I would not recommend this to a friend

I have been waiting since April for my goods. The promised delivery was the 27th of June. I have not received anything from Wish.com. Is this site a scam? I have never received a satisfactory response from them despite various attempts to contact them. The problem is that they have all my personal details.

Bottom Line: No, I would not recommend this to a friend

So far with this app, you just need to use your best judgment. Do NOT buy clothes! They will come in tiny sizes and are often really terrible material. Do NOT buy electronics!

BUT for the dirt cheap prices, I do recommend using it for cheap jewelry, nic-nacks, and mainly arts and craft stuff.

Use this website for what it is, a cheap junk website! Don't buy anything more than $8 total, and remember what you're paying for.

I'm in love with this app, but that's because I'm a crafty girl. I ordered some bigger items recently and I am a bit scared (but I know that went against my best judgment).

Read the reviews! If a product has no reviews, please do not order!

Don't order things for babies and small children, don't order skin products, and don't order things like that. BUT feel free to order plush toys, cheap jewelry, craft pieces, stones and little things like that.

I have a long list of positives on this site, and I absolutely LOVE IT.

But don't spend any more money than you'd be willing to spend at a crappy dollar store. REMEMBER, you get what you pay for! Don't expect all your items to arrive in a timely fashion or at the same time.

But for people like me, that's super fun! I LIKE having a new package to open on a random day!

Also, I really like how easy it is to keep up with your orders on the app even though the actual shipping starts off takes FOREVER. Don't expect good quality! This is a website for cheap and crafty people.

Bottom Line: Yes, I would recommend this to a friend

I ordered a jacket at the end of October, and the expecting arrival date was December 2, 2017. Yet, I have never received it.

I wrote them many times and never got an answer. When I wanted to ask for a refund, it was already past the due date. I lost almost $36.5 for that order.

All the other rings I ordered, they look really cheap. I will never buy again from Wish. So disappointed!

Bottom Line: No, I would not recommend this to a friend

This is the worst service I have ever had! We made a purchase, they took my money, then said the order was canceled, and they had not taken the money off. When I tried emailing them about the confusion they keep sending me this: "Your request (9714921) has been updated. To add additional comments, reply to this email." in response. They have no call center so unfortunately, I can't even talk to a human about the problem. I still have not gotten my money, or the item ordered.

I will never use this site again, and I would never recommend them to anyone. VERY UNPROFESSIONAL!

Bottom Line: No, I would not recommend this to a friend

These guys are thieves. They stole my money. I ordered three orders and got nothing from them.

Do not deal with them.

I am going to write my feedback on every single website that evaluates the apps.

Bottom Line: No, I would not recommend this to a friend