Zulily

I ordered shoes, got them at a great price not gonna lie, but it had the little rocket symbol which means it ships faster because they have it in stock at their warehouse...Well, I ordered the shoes, got my confirmation email that says will ship out by 03/03, well, they still haven’t shipped and I called and they said it’s because I didn’t spend the extra money for the shipping. That shouldn’t matter. If you tell someone it will ship by a date then ship it, don’t tell them it will ship on 03/20 when the confirmation email says 03/03. And the lady I talked to was not that friendly or polite. I ordered the shoes because they had the rocket and were supposed to ship out faster, and according to my confirmation email it was supposed to be shipped 03/03, it does not say will ship out by 03/20!

Bottom Line: No, I would not recommend this to a friend

Ordered 2 art craft sets on March 30th. Still have not received. Know it's unusual times but ordered from Wayfair and had delivery in 2 days. Ordered Amazon and had order in 4 days. One month waiting is unacceptable.

Bottom Line: No, I would not recommend this to a friend

I made my first purchase from Zulily last week, and just found out someone applied for a Zulily Credit Card using all my personal information (it occurred the same day I made my purchase). They used the information I never provided to begin with, such as my Social Security number!

When I spoke with their "Fraud Department" they rejected the application, but did nothing to investigate how this could have happened.

They actually asked me to verify my FULL SS# over the phone so they could "look up the application." That seemed super sketchy to me. After refusing to give that info, the CSR easily found the application by simply using my name. I was told the person used ALL of my personal/confidential info, which is terrifying, as I never provided most of the info they used to apply.

Now I have to make sure this did not affect my credit score, and monitor my credit report to make sure no other credit cards were applied for. I had to call several credit bureaus and notify them of the situation, and have everything frozen. Absolutely ridiculous, and a HUGE waste of time.

All this hassle just for some clothes I ordered. I will never order from them again! Terrible security and customer service. I read other reviews and unhappy customers were given gift cards, discounts, etc. They were not even apologetic or concerned. It's unfortunate, because they have a lot of cool stuff, but I will not deal with them again. If I could give zero stars on this review, I would.

Just thought I'd warn everyone. Nobody should have to worry about confidential information being stolen and used - especially information that was never provided in the first place...super shady!

UPDATE: They take forever to get items shipped, even when they have them in stock. You can't rely on their shipping updates at all. If you have a question about an order, don't expect a reply. Be careful, and don't waste your time, as I unfortunately have.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Recently I got notification from a Zulily email that they were having a flash sale on Eileen Fisher, a brand that is well-known for its quality. I did not hesitate and purchased a pair of sandals at a fraction of their original price. Unfortunately, when I received them and tried them on, the sizing was way off. I could barely get them on my feet, as the shoes were both very narrow and very short in length. Are these "mistakes" that Eileen Fisher couldn't sell? I returned them weeks ago and am still waiting for a confirmation of receipt. I have no idea when I will finally get my credit and I am not too happy to have to purchase from them again in order to use that credit.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I ordered 3 items:

1. Socks were exactly as expected and I kept them.

2. Tall socks were not the intense coloring shown, but acceptable and I kept them.

3. Sweater, which was NOT anything that I ordered, was ugly, their coral was an umber red. To return it they said they would give a 25% discount to keep it or I have to ship it at MY EXPENSE to China!

I will never ever buy from them again.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Do not order from this company. Customer service is not transparent and purposely leads you to spend more money on their website. I ordered a comforter set, but accidentally selected the wrong color. I emailed customer service within minutes asking to please switch to the color I wanted. I was given a BS reason why this wasn't possible because it's actually being shipped from a different vendor so it's out of their hands...then why is it on your website? If you aren't in contact with your vendors that's probably a big sign something's wrong. Was it completely impossible to reach out to the vendor to switch a color? The order wasn't processed for an entire week. In the meantime, I was told to place another order for the color I did want, await the return of the first order, and then I could be given instructions for how to return. When I finally get the instructions, there is not only a return fee, I have to cover shipping and handling, and they only offer a store credit. Forget this company, why the heck are you making it such a hassle to return something?

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I placed and paid for a coat in December. I got several emails that the order would ship shortly. They continued to offer the coat for sale while claiming it was back-ordered. It is now the end of June and no coat. The latest email informed me that I must pay shipping for the return! How can I return something I have not received? SCAM ALERT. It is now six months since I paid them. I can provide copies of many emails from them. Scam, thief, lying alert!

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Lies. The products that Zulily sells are factory seconds, defects, irregulars, mislabeled/inaccurate product descriptions, duds, and or flop products that do not sell in departments store. Zulily does not disclose this information. Zulily is willing and knowingly sells the inferior products as top-quality products. Their goal is to offload all the inferior products they can on unsuspecting customers as close to full price as they can.

I bought a 2" mattress cover, which showed up as a thin, not even 1/5 inch thick mattress cover that slides and does not stay on or stay put. I let it "fluff up" and air out due to the horrid smell of the product. At no point on the entire mattress cover did it measure 2".

Zulily wanted to charge me an unreasonable return fee, almost what I paid for the product. This is how Zulily gets paid for their crap products, it charges an outrageous return shipping and restocking fee to discourage any product return.

This company is criminal, unethical, liars, and they sell crap products. Their return policy and fees are unreasonable.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

It was good at first, but I bought some things I hated. I don't wear polyester. I returned one that I paid $14.99 for and got a $2.75 credit. When I called they said yes, that's how it works.

Then since I've been paying off a credit card and not spending they say, "not spending, we are cutting credit to a third of what it was." They are just a worthless company.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

As a loyal and prolific Zulily customer for several years, I am devastated by the company’s recent seismic change from generous customer accommodation to order-at-your-own risk. Yesterday, I ordered a pair of sneakers from Zulily, then found the identical item offered on the app at a lower price. Having read all the hype about its best price and price match policies, I requested an adjustment. I was shocked when Zulily Customer Service curtly responded that it has shifted its focus from “instant price competitiveness and toward increasing the variety and selection of products...”. The email concluded by stressing that Zulily’s goal is to “surprise and delight” its customers. I don’t know about you, but I do not delight in paying a higher price simply because I happened to order on Wednesday instead of Thursday. I feel betrayed and, until Zulily once again stands behind its pricing, can no longer recommend this company.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

The customer service is crap and they force you and refill things that you didn't even order just by putting it in the basket. And they double everything for you to make their sales, and they don't mind leaving your card. And the employees do not have the capacity to resolve a simple situation. They charged me money ($522.48) for things that I did not choose, and when I made the claim, they say that you cannot return them when, I did not even receive what I ordered. And they double-charged me for everything.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend