I've shopped on Zulily since 2014. I've never had any issues with customer service except recently they appear to not answer emails for returns or damaged items. I've received several damaged items and they always credited back my credit card and gave me a $10.00 credit.
They are also currently using several different shipping methods and you never know how your items will be sent until the item is sent out. AND yes most of the items take a ridiculous length of time for delivery, and I thought it was just me living in Hawaii until I read other reviews. I am actually grateful for the flat rate shipping that I'm charged on my orders, as other websites tend to think Hawaii is on Mars and charge unsubstantiated stupid high shipping rates.
I also noticed that when my items are shipped using a certain carrier, Zulily's website tracking page showed the item was "delivered" but the item was not received until several days later. There have been many changes, both positive and negative since QVC bought the company.
So if you want to give Zulily a try:
*Pay attention to each clothing item's size chart. Many items are China size (made for petite people)!
*Know that if the price is ridiculously cheap, the item will probably be of low quality.
*Shop for brands you are already familiar with and understand their quality and size chart.
*Don't try to return stuff by email because they no longer have staff responding efficiently.
*Compare prices to other websites such as Amazon, department stores, designer websites or Chinese clothing companies.
I am addicted to checking Zulily every day for new daily items and have received many compliments on clothing, shoes, and house stuff I have purchased. Although the site may have grown too large too fast, I will keep shopping cautiously on their website.
Bottom Line: Yes, I would recommend this to a friend