About Wish.com

Founded in 2011 by former Google and Yahoo engineers, Wish.com is a direct-from-China bargain hunting website that features hundreds of different stores and millions of products from all over the world.

Compared to other “online shopping malls,” Wish.com allows you to personalize your shopping experience using their unique algorithm that recommends products based on your past purchases, as well as products you view and reject (more about this in a moment). You can even save your favorite products to your Wishlist and buy later, or share them with others through Facebook.

But you’re not stuck browsing items on your computer, because Wish.com also offers apps for iOS, Android, Windows, and Amazon devices. Taken together, the company claims to make shopping fun!

There’s no doubt that shopping can be enjoyable (that’s why they call it ‘retail therapy’!). But just because Wish.com might be enjoyable—not to mention their rock-bottom prices—does this mean you’ll get a good value? Or, will you wait a long time, only to end up with junk? We’ll cover your most important questions here.

To start things off, let’s begin from square one: How to set up your Wish.com account.

Setting Up Your Wish.com Account

The first thing you’ll notice after landing on the Wish.com website is that you have to set up an account before browsing their products. This involves entering your email address, first and last name, and choosing a password.

In our experience, this seems to be a trend with many of these online discount marketplaces, but we think it’s a little annoying. In our mind, you should have the opportunity to learn whether or not you like a website before handing over your personal information.

At any rate, you’ll then need to enter your birthdate and gender in order to help the site “find products you love.” Remember that algorithm we talked about above? This is where it starts by tailoring your results based on your age and gender. Then, as you browse and view different items, the algorithm will continue refining your selections.

Speaking of which, let’s take a look at exactly how you browse through Wish.com’s listings.

Browsing the Wish.com Website & Using Wishlists

Wish.com’s home page will display their most recent listings, but you can also narrow your search by category (e.g. fashion, accessories, gadgets, etc.), or by product type (e.g. shoes, tops, underwear, and so forth).

If you come across a product you might be interested in, simply click on it and a separate window will appear with a description, pictures, and price. Here, you’ll also be able to view shipping charges, estimated arrival times, previous customer ratings and reviews about the product (as well as the store/seller itself), view related products, and more.

Wish.com's Product DescriptionAn example of what you’ll see after clicking on an item, including product and store ratings, shipping information, and more.

From here, you can buy the item or save it to your Wishlist. If you haven’t created a Wishlist yet, you’ll be prompted to do so, which only involves choosing a name for your list and pressing enter.

Under your account, you can create multiple Wishlists and add or delete items as you see fit. Wish.com also gives you the ability to follow your friends and view their Wishlists, and even make Birthday Wishlists that can be shared to Facebook.

Sure, these are some pretty cool features, but how much will they cost you?

What Products Does Wish.com Sell? Are They Expensive?

Signing up for a Wish.com account is completely free, and you won’t have to pay anything until you decide to buy.

As we noted above, Wish.com features products from a wide range of categories, from gadgets to fashion—and even some products that defy categorization.

Overall though, they seem to specialize in inexpensive electronics and gadgets sourced from overseas (most of which are knockoffs of popular products from mainstream companies, such as smartwatches intended to look like an Apple Watch), Bluetooth earbuds, action cameras (knockoffs of GoPro cameras), storage media (USB flash drives), cables, and speakers. For the most part, the site’s products are less than $100, and usually fall somewhere between $5 and $50.

Pro tip: According to a recent Wall Street Journal article, “Mr. Szulczewski [one of the company’s co-founders] said Wish vendors are free to price goods and make claims about discounts as they see fit.” As such, you’ll want to take any listed retail prices (the crossed-out number in the picture above) with a grain of salt.

Since Wish.com only acts as a marketplace for other sellers, each listing comes with its own shipping charges, although we found free shipping to be the norm.

As you browse Wish.com, add items to your Wishlists, and purchase products, you’ll earn rewards in the form of gift cards, which can be viewed in the Wallet section of your account. These gift cards expire within a few days, so be sure to use yours as soon as you get them!

All products purchased through Wish.com come with a 30-day refund policy (from the date of delivery), less S&H charges. In order to initiate a refund, “Simply click on ‘Contact Support’ next to the item you wish to request a return or a refund.”

But is it really this simple? What are customers saying?

Is Wish.com’s Customer Reputation As Cheap As Their Prices?

You probably understand that, for the most part, you get what you pay for. But despite their ultra-low prices, does Wish.com rank high on the list of their customers?

On ComplaintsBoard, there were dozens of customer complaints about Wish.com, including unauthorized transactions soon after placing an order, poor quality products (especially related to electronics), long shipping times (as you can see from the picture above, it could take a month or more to arrive), difficulty obtaining a refund, and poor customer service.

Wish.com, based out of San Francisco, CA, also had an F rating with the Better Business Bureau at the time of our research, based on 245 closed complaints (as of 1/12/16). Nearly all of these appeared to reference difficulty obtaining refunds, and the company’s tendency to continuously send automated email responses to very specific requests). On top of this, there were still 72 complaints that the company never bothered responding to.

Pro tip: Looking for similar products from different websites? This Reddit thread might provide some good alternatives.

But what about Wish.com’s apps? In contrast to their business model, their apps were rated highly, earning 4.5 stars on Google Play based on more than 2.2 million votes, and another 4.5-star rating on iTunes, based on 4,200 reviews.

Is Wish.com a Rising (Or Falling) Star?

There’s an old project management saying that goes: You have the option of fast, good and cheap. Pick two.

And in the instance of Wish.com, nearly all of the emphasis is placed on ‘cheap,’ basically to the exclusion of ‘fast’ and ‘good.’ So, although you’ll be getting rock-bottom prices, you’ll have to wait a very long time to receive your order, and in general, the product(s) will probably be of less-than-stellar quality.

On top of this, should anything go wrong with your order, you might experience difficulty getting in contact with the original seller (remember, Wish.com only acts as a storefront, but doesn’t sell items directly). And if you need to get Wish.com involved, many customers have complained that they weren’t much more help.

Taking all of this together, Wish.com certainly isn’t a scam, although many of their vendors could be. After all, they’re probably located overseas and completely anonymous (at least to customers), and it’s not clear if they’re required to go through any kind of vetting process before opening their Wish.com store.

Despite this gamble, Wish.com has millions of fans who regularly buy from their vendors, and sing praises about the products they purchased and the ultra-low prices they received. Only you will be able to understand whether or not it’s worth taking the risk.

Are you a Wish.com customer? Did you just use the site once, or are you a regular shopper? Tell us all about it by writing a review below!

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134 Customer Reviews for Wish.com

Average Customer Rating: 2.1
Rating Snapshot:
5 star: 18 4 star: 15 3 star: 9 2 star: 13 1 star:  79
Bottom Line: 29% would recommend it to a friend
Showing 1-11 of 134
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  • 1 out 1 people found this review helpful

    Pretty good so far

    • Boise, ID,
    • Aug 17, 2017
    • Verified Reviewer

    So far what I've ordered off Wish.com has come on time or earlier, and has come in good condition and looking like the picture. Some things on Wish.com will be crap, but not everything on Wish.com is trash. Most of it, in my experience, is legit.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Very satisfied so far

    Excuse me for my poor English, I am Belgian and already learned two languages ;).

    I am a frequent shopper on Wish.com, and my girlfriend and her sister are too. So far, I have nothing to complain about. I've bought a T-shirt, Dragonballs (collector's items), a boxing iron (also collector's item), some adult toys and a taser. Most of those products took a maximum of three weeks to arrive. I don't mind the waiting because it's a suprise when they will arrive.

    All of those products were very cheap compared to the prices in Belgium, but I am very satisfied with the quality. I've even worked in a clothing shop for a long time (Tommy Hilfiger), and I can tell that my T-shirt was of good quality, I would say an eight out of ten quality.

    The same goes for my girlfriend and her sister. She has bought three jeans and her sister even more, also a few sweaters. She is really happy about the quality and more so about the prices.

    For me personally, it's weird to read bad reviews about this website while I'm doing research about how they can offer such prices although I am not saying that anyone is lying about the quality. Maybe it's just luck?

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 8 people found this review helpful

    Wish is a scam!

    • Lawrenceville, GA,
    • Aug 12, 2017
    • Verified Reviewer

    I ordered a dehumidifier and a Galaxy S8 phone. After a long wait, they finally sent me three very old black phone cases. The wrappers were torn and I never got the dehumidifier. I called repeatedly, but no one answered. I got advice to get a refund from my bank, and my bank will go after the Wish scammers, and that was exactly what I did.

    Please do not buy from them, and let's stand together for law enforcement to get rid of these bad people. They use tricks. When you order small items they deliver them to get your mind twisted for bigger orders that will bring them big money. I believe they get the orders and then repackage them for their own interest.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    Bad apps

    • Jakarta, Indonesia,
    • Aug 12, 2017
    • Verified Reviewer

    I just signed up for this app yesterday (8/1/17), and seemed to be ok except for the fact that I should wait until September for my order be shipped. Today (8/2/17), I continued to order other stuff, but suddenly this app turned to be an error that I couldn't access for the rest of the day.

    I don't know whether this is purely a technical error or far worse, a scam app. I don't even consider that the stuff I already ordered in the previous day would arrive as Wish had promised me.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Horrible customer service

    • Lansing, MI,
    • Aug 8, 2017
    • Verified Reviewer

    Quality is "you get what you pay for." Customer service is horrible. I had an item damaged due to how it was shipped. I sent for a refund with a picture and asked for a replacement. They sent an email back asking me if it would go to the original address, of course, it is! I replied yes, they said they would handle after they received the reply. I waited and never received anything. I went to check, and they keep saying it is passed the 30 days. Then they said that I said I was satisfied with the response, so they closed it, and now it is past 30 days. All "canned" responses.

    Do not order from here; it is not worth the time, effort or quality. I will NEVER order again due to the customer service and will be reporting them to the Attorney Generals Office in my state.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 21 people found this review helpful

    Nope, nope, nope!

    • Florida,
    • Aug 3, 2017
    • Verified Reviewer

    I placed my first and last order last evening. I got an email that thanked me for the order and said it would ship immediately. I got notification from PayPal that the money had left my account. I got an email from Wish.com just a little bit ago that said the order was declined (it wasn't) and that they wanted a credit card. Oh, heck no. I'm thinking Wish.com will be gone soon as the reviews of them are terrible.

    Bottom Line: No, I would not recommend this to a friend

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  • 24 out 27 people found this review helpful

    Not what I was hoping for, be careful

    I ordered several items from this site with many of them taking three weeks or more to receive. When I did receive them, they were in fact of poor quality, and several of the items that contained a box for self-storage were ripped and or cut with like a box cutter.

    Upon contacting them, like other reviewers stated, I received several "automated" messages asking repeatedly for more photos and/or info, constantly stating prompt "replies are needed due to our 30-day policy," which apparently goes from the purchase date, not received. So they just dragged me out beyond the 30 days of doing nothing.

    Yes, the prices are good and inviting, but remember you get what you pay for and sometimes it's just not worth it.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 13 people found this review helpful

    Missing pieces

    • Talladega, AL,
    • Jul 26, 2017
    • Verified Reviewer

    I ordered a bathing suit and received only the bottom, no top. The picture showed two pieces, and I'm very disappointed and unsatisfied. I have spent a lot of money on this site, which I never will again. Most of the items were good, but this particular item was unsatisfactory.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    No response about damaged item

    • Jersey City, NJ,
    • Jul 25, 2017
    • Verified Reviewer

    I got a set of dishes. One dinner plate was broken. Beach Camera said they would give me a refund of $10, then they said it would have to come from Wish. I have been leaving this message wherever I can. I am unable to send a picture. If I was lying I'd say more was broken. I would rather get a new plate, but was told by Beach Camera that they don't have any. I keep having problems. Some are because of postal service, but l don't know if it is worth it to keep doing business with you.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 18 people found this review helpful

    Don't do it

    This is how Wish works: you order an item, and next, you pay.

    Then the app will hang, and nothing happens. The item in the cart has status "not paid." Because the order is not processed, you can't access the helpdesk. When you write they actually answer, but in the end, they will say that the bank canceled the transaction, and they can't help you. Of course, the transaction is real, and now you have lost your money.

    If this happened to you, please report the online scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 17 out 18 people found this review helpful

    Cheating

    • Richmond, British Columbia, Canada,
    • Jul 24, 2017
    • Verified Reviewer

    Hello Wish,

    Finally, I got my order on July 14, 2017. Six months later. The package was sent in December 2016.

    When I opened the package, it was very, very smelly. My dog started barking, my cats ran away, and my wife yelled "chemical attack." Unbelievable! The smell of the shoes was too terrible and strong!

    I am an old man and don’t need that stress. Now you understand why I sent you a lot of letters to return my money. I don’t need these shoes with a garbage smell. I plan to send them to your office in the US.

    I think that the company that sold this product has to be notified. It is not Wish's standard, and it only disgraces Wish.

    Please return my money in a timely fashion.

    Professor A.Demch.

    Mens Oxford British Black Formal Casual Faux Suede Lined Dress Shoes with 1PC Shoehorn

    Store: bigbigworld2014

    Quantity: 1

    Arriving by Jan 19, 2017

    Tracking #: RK561761300CN

    Notice

    If your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jan 19! If it doesn't arrive by then, please contact support.

    $39.00CAD

    Size: 44, Color: Black

    Bottom Line: No, I would not recommend this to a friend

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