BetterHelp Reviews - See What Customers Are Saying

It's easy, safe, affordable, and it works! If BetterHelp offered online degrees, I'd enroll. These professionals are top-notch. Don't wait to heal and grow. It's the best gift you will ever give yourself.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The ability to filter through and choose the type of counselor based on my needs has been so helpful! I have met with multiple great counselors who were much more tailored to my needs than if I had simply gone and found the closest local office.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a remarkable service, they match you on your needs, and what you share with them, so you will have a positive experience with the right therapist! They work with you, if you need assistance, of any kind, so you will feel at ease knowing that you have made the right choice with BetterHelp for your happiness and well-being!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I first heard of BetterHelp through the Mental Health Happy Hour Podcast in 2018. I found an LGBTQ+ counselor to help me work through sexual issues and we had a video call. Unfortunately, I was unable to continue my therapy after the introductory session. Two years later I tried again and was matched with Vincent P. He is certified in Cognitive Behavioral Therapy and sessions with him have been AMAZING. As a side note, I enjoy having phone sessions instead of video sessions because I feel free from pressure to "perform." I was scared to continue and pay for sessions, however, Vinny's counseling was truly the cream of the crop so I took the chance. And when I signed up, I was able to receive financial assistance! Of all my subscriptions, BetterHelp is the one I would save! The accessibility and quality of service (from Vinny to the journaling feature to the email support) have kept me as a BetterHelp customer.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Amazing platform that erases the stigma attached with therapy. Easy to use and allows you to seek help from home.

They also have webinars that are accessible at no extra cost!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I started with BetterHelp when a program I had just started and worked with for 2 weeks suddenly dropped me like a sack of potatoes so I searched for something to take over for it. I found BetterHelp. Listened to some YouTube reviews of the program that said it was bad. But I gave it a try. Eight months later I am still working with them and feeling better than ever. Once you find the perfect person it works great.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I had established a relationship with a counselor several years ago and she moved out of the area. When she became connected to BetterHelp, I was able to reconnect with her and not start over with someone new. I like being able to connect in a variety of ways; video, calls, or messages. When my counselor has been on vacation, BetterHelp has extended my prescription so I don’t have to pay for unused weeks. The video connection has not been the best at times but may have more to do with my internet connection.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The price is more than fair so I got it but was skeptical. They matched me first with a therapist who didn’t offer video chat sessions which is what I prefer. It would be nice in the initial questions if they asked your preference on that. I had trouble with figuring out how to request a new therapist but emailed BetterHelp and they got back with me fairly quickly and resolved it. A couple of days later I was matched with my therapist and scheduled my first session. I was nervous it would be weird or awkward and my therapist got right into the session and made me comfortable. I was able to tell her things I wouldn’t typically tell other counselors in the first session. It was like FaceTiming my friend. She checks in on me and so does BetterHelp all the time. It’s honestly a great service and I do recommend it!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My therapist, Dr. Dallas C, was clinically inexperienced and desperate for clients. Admits that she gets overloaded with messages and it’s hard to keep up. Rather than limiting the amount of new clients she accepts, she would rather make clients wait for days on end and will just give you a quick, informal response to your question or problem. She copy/pastes generic responses which shows that she could care less about who you are or what you’re going through. She forgets details about who you are and will end up doing things like pronouncing your name wrong (for example). She doesn’t remember much about you since she chooses to have so many clients at once to feed her ego. This is not real therapy! If you are keen on getting real help, do not use BetterHelp. You get what you pay for. I’ve been in real therapy before, and yes, it can be expensive, but it’s well worth the hefty price tag for the amount of personalized, undivided attention you will get. Investing in a quality therapist in REAL life is an investment in yourself. Also, telehealth therapy is nothing like being in a real room with the therapist. If you want to really do therapy, do it the right way. Pay up, show up, and forget BetterHelp.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

They narrow your issues down and pair you with a professional that specializes in those problems. I’ve only tried one therapist so far and she has gone well outside what I expected her to help me with. I only have had a few sessions and I’ve seen results.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Amazing service from BetterHelp and from Evonne, my counselor. I really can't speak highly enough about both the service and counselors. Thank you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So far I’ve been on BetterHelp for 2 months. I have been assigned 3 therapists and had only 3 sessions even though they advertised 4 sessions every month. It’s a nightmare if you wanna switch therapists, and two of my therapists didn’t even bother to show up for appointments. Overall I’m very disappointed.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I’ve had a difficult time with traditional therapy for so many reasons but since starting my work with counselors through BetterHelp, I’ve really been able to thrive in therapy. Both of the counselors I’ve worked with have been incredible and BetterHelp made it so easy for me to find someone to work with after moving to a new state.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Excellent experience with this service. My provider is a phenomenal professional. The service is affordable and valuable. The accessibility to mental health care is awesome. I love that this is an option for people who struggle with emotions.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Excellent service to reliably use during the pandemic, and in general, having accessible therapy both physically and financially. It took a while to find the right therapist, but once I did it has been absolutely perfect. I recommend getting clear on what style or culture works best for you (I asked for someone from my home state) and seeking that kind of therapist vs using the lottery system. The staff will send you a list and match you with them.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I optimistically scheduled my first therapy session through BetterHelp and was completely let down. My therapist failed to show up to the session, however, I went ahead and scheduled another to give the therapist the benefit of the doubt. She then failed to attend the second session as well. As a mental health professional, not showing up to a session (especially an initial session) is a show of complete incompetence. As someone struggling with my mental health, I am incredibly disheartened and sad that I spent a substantial amount of money to be entirely let down.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

BetterHelp has been a great counseling source for me. I have enjoyed my experience and Dr. Skinner is wonderful and has a very caring personality. He offers great advice and is always on time for our sessions.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an excellent platform for online counseling/therapy. The site and the app are straightforward, making the focus on your interaction with your counselor (i.e. once you log in, you are brought directly to your 'chat room' with your counselor). Depending on the counselor, there are 3 services available: video session, phone session, and live chat session. I worked with two different counselors on BetterHelp, both of which I am very pleased with. I did find that the selection of therapists of color is a bit limited (although one of my two counselors was a therapist of color). I would highly recommend BetterHelp to anyone who is okay, and perhaps more comfortable, with counseling that is not in person.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have subscribed to BetterHelp four times over the years. Once was to help navigate a transitional phase in my life, during which I had a wonderful counselor, a very good fit. I later returned to this counselor for support while implementing the changes I decided to make, but used weekly video sessions, instead of writing.

A few years later I had a crisis involving serious illness in the family and I felt devastated, but had to change counselors because I was not happy with the infrequent responses and apparent disinterest of the counselor selected for me by the site. My communication choices were not acknowledged and I had two very brief video sessions that were cut short, with the counselor looking at something else most of the time. The second counselor, whom I chose myself, was more helpful and seemed like a caring person, but only worked on certain days, so it wasn't really the 'unlimited' service I was paying for. She also went on holiday for a week without warning. I complained to BetterHelp in both cases and was given free weeks, so I would say that this company cares about its clients and is sound in its dealings. I ended up contacting a local crisis line and benefited from a free support service, where the counselors were there for me.

In my most recent experience, I only subscribed for a month, but it was a crisis situation and so the counseling was part of a wider support network that I had to build for myself. My counselor appeared perfectly competent and maintained a connection with me at intervals across the week, even over the weekend, but I was aware that this type of remote counseling is unsuitable on its own for crisis management.

On its own, BetterHelp is most beneficial where you are quite capable of implementing things and working things out in your life, but need a sounding board and to feel supported by someone outside your situation. I also think that it can be a vital part of identifying the agencies you need to access in a situation, for example, identifying when you are actually in a crisis and need to get immediate help where you are. BetterHelp can additionally form part of a wider network of support, which could include friends, a local community, family members, colleagues, a local church, etc. This would be the case in a complex and far-reaching problem that takes a lot of practical outworking.

Moreover, it's important to have a good fit in terms of the counselor selected. For example, having a counselor you feel heard by and who is interested in you, as well as someone whose communication preferences and frequency of response correspond to your needs. There is no 'one size fits all' in terms of counselors, and neither is this kind of remote counseling the same experience for everyone at all times.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The backbone of BetterHelp are the therapists. The customer service is decent but not the best. In my experience, I was looking for a very specific type of therapist, with a particular background, and even while I scrolled the list that was available to me, almost all the therapists were not taking new clients despite being offered as options. I finally found a therapist who works well with me. And that’s been great. I only utilized the messaging service once when I was having a crisis and my therapist was immediately available which I deeply appreciate. But customer service takes a day or so to return messages, which is problematic if you have questions. So in essence, finding the right therapist was a bumpy process involving lots of time delays between customer service and I before they could confirm someone was available. But once you’re settled, it’s much smoother and pleasant between the therapist and you. I don’t know what it is like if you have issues with your therapist and then have to find a new one. I imagine that would be exhausting all over again.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Don’t leave yourself for later.

Mental hygiene and emotional health are amongst the most important things in life, if not the most important. Remember, your mind is the driver. If the driver is drunk and unhealthy, the car WILL CRASH. Take care of yourselves.

Highly recommended.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I began using BetterHelp during a time when I needed flexibility with scheduling and quality service quickly!

The service has been very impressive and the counselor I work with, Emily Gonzalez, has been vital to helping me through difficult personal times and navigating professional stress surrounding COVID-19.

I have recommended the service to many people and will continue to do so!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

This service you feel listened to! Your counselor cares for you! They do amazing with achieving your goals. You get an appointment ASAP.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was skeptical at first. However, I saw Taraji post an ad about BetterHelp so I decided to give it a try. The experience has been amazing. If you feel you won’t mesh well with the person they select for you then you can ask for a new counselor.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an excellent way to find a therapist. It is so much easier to fit therapy into your schedule when you can do it from home. I have done in-person therapy as well and I don't think you lose much of the experience doing it online. It is much more affordable as well. You can get a discount for paying for several months at once if you know you'll need longer-term support. Also, if your therapist isn't working out, you can easily get a new one at no cost to you. The only downside would be if you are unable to find a private place in your house to do therapy, but if that's not an issue, I couldn't recommend it more!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Being able to choose the kind of person that you need to speak with that you feel can help you is a big plus, and in the privacy of your own home, face-to-face video calls know when you can schedule, either every week or everyday appointments, it's all about what you need! They give you the tools to help you be a better you, through anything and everything you’re going through. Highly recommended.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I am able to schedule an hour appointment with my counselor each week, and on top of that, message them whenever I need! My counselor gets back to me in a very reasonable timeframe. It helps me know I am heard and have a healthy outlet!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend