BetterHelp Reviews - See What Customers Are Saying

Initial therapist they selected for me was racist. Second one seemed much better but was repeatedly absent so hardly able to see. Hoping for better experience from investment.

Would NOT recommend!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have found the BetterHelp experience to be very professional and efficient so far. It was easy to set up and everything is clearly explained. It provides me with the comfort that I have now been placed with a therapist tailored to my specific needs.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love the app. It is convenient to schedule sessions, reschedule if needed, message my therapist for quick advice, and to change therapists easily if needed. The support team is also so helpful, kind, and always willing to work with your schedule or billing circumstances to ensure you are getting the most out of your monthly subscription. The one complaint I have is it is very difficult (and in most cases impossible) to get the proper approval or paperwork to use FSA/HSA dollars to pay for sessions. I’ve never had more of an issue with any other provider, and wish it was allowed more directly.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was in need of a therapist during the holidays. I contacted my insurance and was going to have to wait until January to speak to someone. Bummer...

I found BetterHelp online and filled out the simple questionnaire. I was matched with a therapist within a day. I was so relieved! I had my session, she was very nice, but I did not feel it was a good match. Thankfully, changing therapists is not an issue and is easy to do.

I contacted customer service and a representative reached out and suggested I fine-tune my requirements for a therapist. With Lindsay's help, I was matched with Carol. She is a terrific therapist; very kind, a good listener, and provides meaningful feedback.

I really like that there is a video session option. It is super easy to schedule appointments. The system sends out reminders of your upcoming session so you don't miss it. Make sure you have done the internet speed check if you are going to go this route so you don't have dropped video calls.

There is an option to send messages to your therapist, there is a journal function and even group sessions.

The service is monthly and can be canceled at any time. The weekly rate is about what I would pay as a co-pay. I find it to be a great value and incredibly user-friendly.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was able to get therapy for work trauma. Anne was able to help me identify the issues causing me stress and able to prescribe activities to help reduce my stress and help me move forward to let those causes go. I have been able to let go of my past traumas and have a path moving forward to work on behaviors that help me deal positively with stress so that it reduces my negative impact on other people that I interact with on a daily basis.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp has been beautiful. They were very helpful and accommodating with me concerning billing and finding the right therapist. It was not hard to find the therapist that was right for me. They care very much about getting you to who is best for you. I love the questions that point you to therapists who will be a right fit for you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have just begun my journey to emotional and spiritual health, and I believe BetterHelp will be a valuable tool. My therapist Pam was very engaging and friendly during our first session, which eased my stress level immediately.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am highly impressed with Megan. She is effective, skilled, and professional, yet extremely warm, caring, and respectful of my needs on this journey. She offers excellent guidance and advice, and I always look forward to our sessions together! As with any therapy, she knows that honesty is key, and she easily establishes trust to accomplish that.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve been using BetterHelp for the last several weeks now and so far so good. I really love my therapist. The platform is very easy to use and very detailed. They offer several varieties of group sessions in addition to the personal one-on-one sessions with your therapist. I know that not everyone will like online therapy, but it never hurts to give it a try. I’ve thoroughly enjoyed being able to talk to someone who isn’t related to my problems, lol.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a blessing in my life. They have a plethora of experienced counselors that can help you come to terms with what you are dealing with in your life. If you are looking for comfort, peace, or even understanding, contact BetterHelp. Let them know what you are looking for and they even tailor it to your needs, which is great. I very well appreciate the work they do and very much recommend them.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I've been very impressed with BetterHelp. I was referred to them by a friend in social service work and they have been very helpful in making their services as affordable as possible. They respond promptly to any questions you have as well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I like how flexible the plans are for cost, value, and visit frequency. Being able to message my therapist any time, schedule phone calls or video calls (I tended to use the phone so I could walk outside or avoid a bad Wi-Fi connection) was very helpful.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I didn’t think therapy was for me. I tried in the past at local offices and it didn’t work out. Now, though, I think therapy has changed my life for the better! And I love my therapist. She was my 3rd pick. I almost gave up but then I gave it one last shot and I’m glad I did!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been such a blessing to me. I live in a small town and have limited options for treating my mental health issues. BetterHelp enables me to seek treatment without driving an hour to sit in an office. The flexibility and availability of my therapist is unmatched by any of my previous therapists.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was recommended to me by my partner, who also used to be a BH user. At first, I didn't feel ready for therapy, but in the end, I found out I only had to find the right therapist, which I did here on BH! My therapist is always extremely nice, respectful, and considerate. The sessions are always really easy to schedule (so if you don't have a lot of experience with computers and medias, it's going to be really easy for you to learn!), and I very much like the choice between chat, phone, and video-call. I actually recommended this service to a friend and I'd recommend it to whoever is reading my review! Go for it and take care of your mental health.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has helped me in more ways than I ever could have imagined! I love that you can choose between voice, video, or messaging for sessions! It’s also very convenient when you are having an off day you can message your therapist. It’s helpful that it can be modified to your comfort level. It has made a huge difference in my life!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My title expresses it all. So far, with my 2-session experience, I'm very impressed. Maria has been very helpful, and insightful. I'd recommend her services to anyone.

My difficulties stem from childhood trauma and marrying a man who also had childhood trauma. I feel that Maria is going to be able to help me with strategies that will finally improve my life after 50 years of trying to figure it out!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

To be honest, I was a bit skeptical at first. The whole idea of having a remote therapist did not compute, but then I decided to give it a shot. It was easy to subscribe and schedule a session. I was lucky to get matched initially with an excellent therapist who explained to me why I feel the way I do and what we need to work on. Some sessions are emotionally difficult, but I feel it’s working out for me. There is never pressure to schedule an appointment. I highly recommend BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This service has improved my mental state greatly. People need to make use of it because of the great prices and amazing results. Thank you so much for this service; you have no idea how much it’s helping me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I love the BetterHelp platform. It is efficient, great therapists, and they also work with your financial situation. This is a great modern way to get help in whatever area you are struggling in and have a medium. I am grateful to have been able to use this platform.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I decided to try BetterHelp to help me get through a difficult time of transition in my life. I'm very pleased with the therapist-matching process. The service is very affordable for the level of touch and care with my therapist. I also have taken a group class and was pleased with the interaction.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great service that offers online therapists with great knowledge in all areas to help any sort of issues you may be dealing with. They set you up with a therapist that has experience in the issues you are dealing with, which is great. They also have options available for people who are struggling financially, which no other site has. I am very grateful. Thank you BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve thoroughly enjoyed using BetterHelp. I feel that my therapist that was matched to me and my needs was spot on. I was able to do chat, which has been wonderful. I have learned so much about how to develop a toolbox of strategies to use to help me in times of need when dealing with anxiety, depression, and PTSD. Very helpful, and I’m more than thrilled with BetterHelp! Thank you so much!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was having a meltdown on Tuesday, so that very same night I decided to try out BetterHelp. By Wednesday afternoon I had my first session with a therapist that I appreciate a ton.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp provides expedient access to therapy as well as helping to connect you with a variety of therapists based on what you need in the way of help. Plenty of different options for how you want the sessions to be conducted and a solid scheduling system.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great service. I love how convenient and affordable it is as my primary care insurance had limited availability for my schedule. I also love their questionnaire and how they can pair you with someone that is Christian or whatever your preferences are. I also love how it’s all virtual, as I do not desire to commute. This is my third time using BH and I will say my overall experience has been great!

Thank you BetterHelp!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I highly recommend BetterHelp for therapy. They are very well organized, friendly, caring, and professional. I love the convenience of online sessions and the opportunities to attend online classes that help me work on my issues. I also find journaling and responses from my therapist within their online program to be an excellent part of my therapy. I feel like there’s a team supporting me now. I don’t have the anxiety I had on a daily basis. Journaling, receiving feedback, online classes, plus weekly sessions with my therapist, is like a complete package.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend