BetterHelp Reviews - See What Customers Are Saying

Found the BetterHelp platform almost a year ago, it is the best thing I have done for myself in years. Great, compassionate, open, and ready-to-help therapists, and you simply cannot beat doing this from your own home, at whatever day and time works for you.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has changed the therapy landscape for the better! The ability to work with someone during difficult times and have access has been incredible! The change has been unbelievable! I highly recommend it!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Honestly, I was skeptical. But I’ve been so desperate for change in my life I figured, “Why the heck not?” And that was an amazing decision on my part. Being able to take a questionnaire for what YOU are looking for out of therapy and being matched with someone that you vibe with is so incredible and important. You don’t vibe with everyone and therapy isn’t a one-size-fits-all. It’s cool to know that there’s a platform that understands and respects that. It’s nice to be validated.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This is the first time I have had success in therapy. I absolutely love it. Each week, my therapist exhibits empathy and skill and I have improved more and more each week as I work on my thoughts and behaviors. I am so grateful for BetterHelp.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I really benefited from the service and because it's at home I feel very comfortable. And the price is extremely affordable, which I am grateful for.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I like the fact that the platform is easily accessible about whether or not the weather in experiencing technical person. It’s very easy and it almost feels intimate being right on your home device. The only complaint that I have is that I’ve been unable to reach someone to talk to you about possibly billing this to my insurance. I would love to continue going at the cost but it is not it’s affordable for me at this time. I may be able to get my insurance to pay for it and I’d like to be able to do so other than that it’s been a great experience.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Well, I am grateful I found BetterHelp and it’s been a great experience so far for me. I had not heard of it and was googling support groups and found it. The process of signing up was so simple and I was approved for financial assistance making it just as reasonable as traditional therapy. But this is better than traditional therapy. Before I was matched with my wonderful therapist Marie I attended a support group. I really needed it that day and found it so helpful. Then I got to meet Marie and I see her weekly. So with BetterHelp, I get to see my therapist, attend groups and I can also take classes all from home. I can message Marie if I need to and keep a journal with this service. I have ended the relationship with my former therapist. Too difficult to get in, and I just feel Marie gets me more. Thank you very much!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had to state what service I was seeking.

Based on the step-by-step process I received a match — the match has provided immediate results.

I was very clear about what I initially was seeking to tackle and the therapist is correct for my journey of personal care, mental repair, and development.

The process so far has been more than I expected

I have told people in my community that this site has been very useful.

Thank you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I don’t know how BetterHelp matched me with the best therapist I could hope for right now, but it’s clear even after a short time, they start with a good match. Overall an excellent experience, and I’m grateful for such prompt help in a crazy time in life.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I do appreciate the support gotten from BetterHelp. It is an easier way to find a compatible therapist and my emails have always been replied to very quickly. I do recommend BetterHelp to my friends and anyone who seeks to develop a better version of themselves and to those who feel the need to understand and develop coping mechanisms.

Me, my boyfriend, and my friend have been using this app for about 4 months and enjoyed it so far.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I finally found the therapist that suits me after going on sessions with 3 different therapists. So, don't give up on finding the right one for you. There are classes that are very helpful as well that I suggest you to join, to really learn and understand about what you are going through and realizing that you are not alone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has honestly helped me so much. I was struggling with the financial side of things and I messaged them about it and they helped me lower my membership. They also gave me extra group sessions because I really find them helpful. My therapist is absolutely amazing. I felt lost and hopeless. Now I can honestly say I'm excited to feel normal.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My therapist is terrific, supportive, and although we come from different backgrounds/different parts of the country, she seems to genuinely get me and my issues and encourages me in all things.

I appreciate her prompt/appropriate replies to my journal entry questions and concerns.

I feel she is truly concerned for me and my happiness and achieving the goals we have set for our work together.

She has great suggestions for achieving my goals as well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Learned a lot quickly. Some functionality could be improved but resources are great. Best to attend group sessions to find a good therapist.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was at my peak lowest point. Many different avenues of complexity and suffering. I saw an ad for this service and figured I'd give it a shot. Not only is it very convenient, but it retains a high value. The therapist I found works well with me. I feel safe, heard, respected. Helping me navigate the waters has been such a God send. The resources in the app are amazing too. Group therapy sessions, emergency reaching out, countless others. I can't recommend BetterHelp enough.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp partnered me up with the absolute best therapist! Dr. Banak is amazing! She listens to me. She understands me and she is an all-around great person. I have struggled with many things throughout life and I’m so forever grateful every day that I found BetterHelp and Dr. Banak.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have been working with Dia Yang since 9/1/2022 and I am so grateful for her services and our time. Dia is helping me work through my anxiety, is teaching me meditation practices that have increased my productivity and positivity, is supporting me as I rebuild my career in a new field, and she’s been very instrumental in helping me co-parent and be a better spouse. She genuinely cares about my well being, and I’m so grateful for her knowledge. I highly recommend Dia to others who are working on their mental health. Her knowledge and commitment to her clients is very evident and greatly appreciated.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I wish BetterHelp.com was available in the 90’s! It could have help a lot of ALL generation! Keep up the great work! BetterHelp, this site really helped me! I'm still a work in progress but BetterHelp has done wonders for me!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Wildly affordable! With just as much, if not more access to talented professionals, valuable resources, as well as prompt and helpful customer service! It is user-friendly and visually simple.

I am exceptionally grateful for:

- The therapist search system.

- Therapist information pages that are very detailed and helpful.

- The affordability!

- The kind, helpful, and invested customer service representatives. (Every time I reach out to customer service, I feel like a family member is responding to me. Every customer service representative has gone above and beyond to take care of my needs. They even anticipate or suggest additional options, resources, and assistance!)

- The group therapy resource.

- The variety of group therapies I have to choose from!

- The talent, skill, and respect of the therapist that I have worked with.

- Constant, instant, regular communication between me and my therapist! This platform includes a message system between me and my therapist. (In the past, I’ve had therapists who are difficult to contact, or who I can only speak to during appointments.)

- The easy-to-use platform design.

- Contact settings for how the company can reach you and what they can send reminders for.

- Convenience!

Good customer service! I cannot stress this enough! Over my subscription with this service, I have had several payment problems. And the company has been consistently understanding and helpful! I’ve had other needs and requests that individuals have been champions at problem-solving for me.

The visually simple and easy-to-use platform is helpful to me because I suffer from anxiety, and I can become easily overwhelmed.

BetterHelp uses a search engine with a detailed questionnaire to match people to their ideal therapist. On your own, those kinds of specifications can take weeks of research, phone calls, and wasted money, time, and effort on first-time appointments to vet and choose the best therapist for you! (I’m the kind of person who doesn’t have time or energy to do all of that extra legwork!)

Contact settings are important to me because I can become overwhelmed with too many texts or emails. So it’s important that I can control what they contact me about and why. (Honestly, I can look at a text in my messages for a couple of weeks before I get up the strength to open it! I know that sounds weird, but it’s real and I’ve got it bad!)

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I didn’t have high hopes for this app but decided to try it. It has been so extremely helpful and I’m really glad I sought out help. Just building out my support system. It’s so important to have the help you need when you need it in life.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp has been one that I did not expect it has helped me grow in Waze. I cannot explain that only have my days become brighter, but I have been reminded to value myself and realize my worth. Thank you guys again.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’m so glad I tried BetterHelp! I have recommended using BetterHelp services to others in my personal and professional life with no hesitation.

I’ve gained valuable insight into understanding myself and been given the tools and knowledge to help work towards improving my relationships and enjoying my life.

My therapist has been terrific. Very knowledgeable and understanding. His insight and advice has been invaluable. I’ve learned so much from our discussions and am able to truly improve each day.

BetterHelp is a convenient and effective mental health service that enabled me to tailor my experience and therapy to fit my needs and available time.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was skeptical about using an online therapy platform until I read the reviews for BetterHelp. They matched me with a therapist based on my preferences. The therapist, Vikki B, was very professional and understanding of my concerns. She gave me online worksheets to complete as well as scriptures to read to help with my walk with Christ as well as healing. If you need a therapist, please look into BetterHelp; they have what you need. I also like that they have a variety of webinars that you can attend or watch at a more convenient time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I used to have daily panic attacks and now I have them maybe once every week and a half. I found a really awesome therapist and BetterHelp has an easy-to-use platform with all kinds of cool features. You can even use the app to journal as often as you like.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I like it, it’s really helped me. There are many options, from my own personal therapists to group therapy with others via video, there’s daily journaling and weekly 1-on-1s. I was going through a really tough time when I joined this and with the help of God the Father and this app, I’ve got through on top.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

First time even considering therapy, and I couldn't be more pleased. My therapist has been such a great listener/observer. She has helped me to work through my thoughts/feelings and nudges me to do the necessary work to see the changes that I desire to see in my life. My therapist has been clear from the beginning that, just like with any other endeavor, what you put in is what you'll get out. I signed up for therapy because I'm ready to do the work. I would totally recommend BetterHelp and can only hope people receive the help they need. No shame. Just progress and results.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I enjoy my therapist's insights and compassion. She helps me look at issues in ways that I can understand. The worksheets, journals, and available groups are very helpful. I work nights, and it is wonderful to be able to share in a text my concerns. She always responds quickly, which is so helpful. It's like having a support system on speed dial!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend