Beverly Hills MD

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Beverly Hills MD

Overall Rating

4.5

1209 Customer Reviews

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Summary

Beverly Hills MD skincare products claim to help you recapture your youth with ingredients that are clinically-proven to fill in wrinkles and restore lost moisture to your skin.

Pros

  • Many ingredients show clinical evidence for counteracting some of the signs of aging
  • No auto-ship requirements
  • Very positive customer reviews

Cons

  • Some accounts of poor customer service experiences
  • Products may be more expensive than other brands

Customer Reviews

4.5 Stars out of 1209 Reviews
5 Star:71% 4 Star:18% 3 Star:2% 2 Star:1% 1 Star:6%
91% Recommend This Company
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Posted on Feb 14, 2020

Didn’t do anything for me

By Darleen A., Mount Vernon, IL, Verified Reviewer

I got pills and thought they would help me some but I can’t tell they have done anything at all. I wish I could say I think they had, maybe I am too old at 72 years. I gave up with the wrinkle cream too.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Feb 18, 2020

Hi Darleen. My name is Samantha and I am with Beverly Hills MD. I am sorry to read that our products were not the best choice for you. We have many satisfied customers who have achieved the desired effects, but we understand that results may vary. Beverly Hills MD always advises our customers to consult their physician prior to making any changes in their skincare routine, as the physician will be able to make the best recommendation. As a courtesy for your trouble, I would like to offer a full refund on your order without any need for return. Please email me at sam@beverlyhillsmd.com so that I may get started on this right away. Beverly Hills MD thanks you for taking the time to share your story. I wish you a wonderful day and I look forward to hearing from you.

Helpful Review? 5 People Have Voted

Posted on Mar 31, 2020

Poor customer service

By Sharon L., San Diego, CA, Verified Reviewer

My initial order was 10/26/19. My complaint is about the Dermal Repair Complex. Every time I took the pills I became ill. I phoned Beverly Hills MD on 11/26/19 to request cancellation of my account and a return authorization to return the unused product. I was told the account was cancelled and I would receive an email with the return authorization attached. On 12/3/19, I discovered another monthly charge for $100.52 and every month since then, through March. I did not receive more shipments since January, but am still waiting for the repair authorizations to return the unused, unauthorized shipments of 4 months, and the charges for February and March to be refunded to my account (there was no product received for these charges). I have been unsuccessful with Beverly Hills MD to end my nightmare. I have had very little help from my credit card company, other than to tell me to contact the seller. My feeling is that this is one step below a scam. They have had my money for 6 months, but I cannot use the product. Be very careful of companies that have automatic recurring payments taken on your charge card; it seems impossible to get it stopped and I am spending hours every month typing emails and repeating my story without results.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Mar 31, 2020

Hi Sharon. My name is Samantha and I am with Beverly Hills MD. I want to apologize for your experience with our customer service. Beverly Hills MD prides itself on the high standards we hold our customer service agents to and I regret that you did not receive the assistance you deserve. The mistakes we have made regarding your account are unacceptable and we will learn from this experience to not let it happen again. I see that you have been issued refunds to your account as of March 30, 2020. Please do not hesitate to contact me at sam@beverlyhillsmd.com if you run into any further problems. I would be happy to help you regarding any questions. Thank you for taking the time to share your story. Beverly Hills MD will look at this as an opportunity to improve. I wish you a wonderful day.

Helpful Review? 4 People Have Voted

Posted on May 23, 2020

Blames everything on COVID-19

By Karen B., Shelby Township, MI, Verified Reviewer

"Bought" the new ONE DROP REWIND. I was able to order one hour before it was offered to the public at 11 am. Ordered it at 10:35 am. Got a "thank you for your order." Then I receive an e-mail saying it is shipped. Then get another one saying it sold out faster than anticipated. Do not know when it will be back in.

Trying to get supplies to make it. NOT SMART ENOUGH to realize if you can not make it don't sell it.

MY THOUGHTS, California patients willing to spend the big bucks got it because they have to keep them happy.

Customer service thinks the docs walk on water. Don't waste your time.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

May 26, 2020

Hello Karen. My name is Samantha and I am with Beverly Hills MD. I am sorry to read your review. Our current supply chain is affected by circumstances beyond our control, but we are committed to providing you with the service you deserve. Please email me at sam@beverlyhillsmd.com with your order information so that we may address your concerns further. I wish you a wonderful day and I look forward to hearing from you.

Helpful Review? 4 People Have Voted

Posted on Jun 16, 2020

Disappointed and angry that this is a suspected SCAM!

By Martha M., Toronto, Ontario, Canada, Verified Reviewer

Hi,

I have not yet received my 2 orders.

I ordered on May 7th. It seems that it has been a long time. Perhaps the postal system is struggling with the changes the pandemic has brought upon us.

Anyway, here are the orders that I placed: Can you help me out, please?

Sales Order: 327917862/BH4143039 (I received an email saying it was shipped May 11, 2020).

Item: BHMDDRC 6 bottles.

Sales Order: 327917398/BH 4143033 (I received an email saying it was shipped May 11, 2020).

Item: BHMDDRC 6 bottles.

P.S. I have tried to track these orders, however, the tracking page has an error and does not open up.

Every time I try to send an email to you it is rejected by the Mailer Daemon.

If you aren't going to honor my order or refund the money I spent on your product, I will let everyone I know on social media what you are up to.

I expect an answer to this email. If I do not hear from you, I won't trouble you again, but commence with my own plan to inform your possible customer base.

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

No way to actually communicate

Email support is not available even though it is listed

Company Response from Beverly Hills MD

Jun 17, 2020

Hello Martha. My name is Samantha and I am with Beverly Hills MD. I am sorry to read your review about the status of your order. I understand that you are unable to track your package on the link provided in the email, but I am happy to say that you may also track its status on the official United States Postal Service website. It arrived on May 21 in Canada and then arrived at the post office on June 17. Please email me at sam@beverlyhillsmd.com so that we may be updated on the status of your order together. I will look into any possible issues with our email address. Customers may also use an alternative email address for customer support at customersupport@beverlyhillsmd.com. I hope this helps you with your issue and I look forward to hearing from you.

Helpful Review? 3 People Have Voted

Posted on Jul 27, 2020

Eyebrow thickener

By Pam C., Spartanburg, SC, Verified Reviewer

I bought the eyebrow thickener in growth and it doesn’t work. I’ve been using it almost a month now, every night, and do not see a difference. It was expensive and a waste of money.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Jul 28, 2020

Hello Pam. I am Samantha and I am with Beverly Hills MD. I am sorry to read that our Thick + Full Brow Enhancing Serum did not provide the results you were looking for. We have many satisfied customers who have made our serum a daily part of their lives, but we understand that we may not be the best choice for everyone. I would like to provide you with a full refund for your trouble. Please email me at sam@beverlyhillsmd.com so that I may get started on this as soon as possible. I would like to apologize again and wish the best for you on your beauty and skincare journey. Have a wonderful day and I look forward to hearing from you soon.

Helpful Review? 4 People Have Voted

Posted on Dec 23, 2020

Zero trust in Beverly Hills MD organization

By Anne S., Michigan, Verified Reviewer

I was willing to give a product a try, because it was a $39 deal. On the website, I was hit with upsell offers. That's annoying, but I stupidly took the $102 "deal" and managed to make it through to enter my credit card info. That should have been it. But when I hit "submit," I was presented with 4+ more upsell offer screens. With each screen, I had to scroll way down to say "no thanks" in order to continue (under threat that if I try to exit the screen, it may result in multiple charges to my credit card). By the time I hit the confirmed order screen, I'd lost trust in the company. I tried to cancel online, then sent an email. A few hours later, I received an email saying that it was too late to cancel, but of course I can pay shipping to return the product for a refund. With such a complex website designed to entrap consumers, I have a hard time believing they can't cancel orders before they ship. While not technically illegal, these people are unethical.

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Product potential

Convincing advertisement video

Deals, deals, deals!

Cookies, spam

Tricky upsell tactics

Refusal to cancel orders

Company Response from Beverly Hills MD

Jan 6, 2021

Hi Anne, I'm Sam from Beverly Hills MD. I am so sorry to hear about your frustrating experience. We offer multiple deals at checkout to ensure that our customers are receiving the best deals possible before they make their final decision. Of course, all of these options are completely optional. We strive to create high-end products that in turn, make our customers happy. We would never want our customers to have a negative experience while navigating our website or trying our products. Returning the bottles for a full refund is industry standard but I'd be more than happy to issue you a full refund without having to send any products back as a one-time courtesy. I'm so sorry for the confusion and I look forward to making this right. Please e-mail me at Sam@beverlyhillsmd.com so I can begin this process!

Helpful Review? 8 People Have Voted

Posted on Jun 2, 2021

Beware of promotional tactics

By Alexandria H., Sacramento, CA, Verified Reviewer

I ordered two bottles of Deep Wrinkle Cream or Filler, which subtotaled at $86. As I went to check out an offer popped up stating that I could get 3 bottles at $95. I thought this was reasonable and clicked to accept. It wasn't until after my order was processed (no review before this) that I realized that Beverly Hills MD charged me for the 2 original bottles at $86 and 3 additional bottles at $95. Who does this!

I contacted the company to explain that I was only interested in their deal if it left me with only 3 bottles of their product as opposed to 5. They wrote me back pretty much stating there was nothing they could do because the transaction had already been processed.

I will NEVER do business with this company again. I've warned my people to stay away from this stupidly unethical firm and now I'm warning you. Beware.

See their response below.

Thank you for contacting Beverly Hills MD, I'm Alisha H., and I'll be assisting you.

I sincerely apologize for any issue when placing your order.

However, I've taken a look at your account and I see that you purchased one of our promotional offers upon checkout. The additional offers are limited promotions given to every customer as a "Thank You" for your initial purchase.

These orders do not replace your initial purchase and offer special discounts on larger quantities of product, as well as other related products to help optimize results

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Jun 18, 2021

Hi Alexandria, this is Samantha with Beverly Hills MD. I’m so sorry about any inconvenience this caused and thank you for bringing this to our attention. It is never our intention to confuse or misguide our customers. We’ll pass along your feedback to our team. I took a look into your account and saw that our Customer Relations Team was able to assist you with the refund process. If there is anything else you need feel free to email me directly at sam@beverlyhillsmd.com. Have a great day!

Helpful Review? 4 People Have Voted

Posted on Jul 1, 2015

Disappointed

By Carol Johnson, Rock Hill, SC, Verified Reviewer

I am a 64 year old who has never, ever looked my age. I am now sagging around the jaw line, I have those darn deep lines going down the sides of my nose, ending at the corners of my mouth where shorter ones start at the corners of descend with the rest of my chin. I purchased two jars of the firm/sculpting cream and nothing has happened. Absolutely nothings. I am very, very disappointed. The product does smell good though. I plan to return the unused jar ASAP.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Jul 9, 2015

Hi Carol. My name is Samantha at Beverly Hills MD. I am so sorry to hear that you are disappointed with our Lift+Firm Sculpting Cream. Occasionally, certain skin types may require longer use of the product. I would like to hear more about your use with our Sculpting Cream, and hopefully help. Please email me at samantha@beverlyhills-md.com so we can talk further. Thanks Carol, and I hope to hear from you soon.

Helpful Review? 44 People Have Voted

Posted on Aug 23, 2015

Meh

By Deni, New York, Verified Reviewer

Not sure what I was expecting after one week of use, but my face doesn't really feel very hydrated after putting on the Beverly Hills MD Lift + Firm Sculpting Cream. I always feel the need to put another cream on over it. It doesn't smell particularly nice yet it has fragrance as the last ingredient which is not recommended to put on your skin, since its origin is unknown and usually not of a natural source.

So far I haven't noticed any difference in the appearance of my skin, nor does it look firmer in the least.

I have to wonder if anyone who says they notice a difference right away is even telling the truth.

I was also disappointed to discover that the list of ingredients are not all healthy for your skin and can clog pores or are considered skin irritants. Some ingredients are not fully known or what their long term results might be.

I don't really know what I'm putting on my skin when using this product or if it's really having any positive effect at all on my skin vs the negative harm I might be doing. 

I'll probably be returning. In general I feel like I fell trap to the clever advertising and should have done more research before purchasing.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Sep 4, 2015

Hi Deni,

I am sorry to hear that you have not been satisfied thus far. I encourage you to continue with the product, as certain skin types may take a bit longer to see desired results. If you are still not satisfied, you can always email me at samantha@beverlyhills-md.com for a full refund. Thanks for your time Deni.

Helpful Review? 45 People Have Voted

Posted on Nov 13, 2015

Fabulous feeling product.

By Laverna, Canada, Verified Reviewer

Goes on very silky. Easy to wear. You start to see results almost immediately, I enjoy using this product and would definitely recommend it to friends and family.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Beverly Hills MD

Dec 1, 2015

Hey Laverna, this is Samantha with Beverly Hills MD. I am thrilled that you are enjoying our product. Thank you for recommending us to your family and friends. If you ever have any questions or concerns please feel free to email me at samantha@beverlyhills-md.com. Thank you!

Posted on Feb 26, 2016

Doesn't do anything

By JR, Myrtle Beach, SC, Verified Reviewer

I used the cream for two months with zero results.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Mar 18, 2016

Hello JR and Linda, Samantha here with Beverly Hills MD. I am truly sorry that you did not see the results you were expecting with our product. Thank you so much for taking the time to share your experience with us, it’s honest feedback like yours that helps us to improve daily. Our website automatically arranges comments based on various factors, so if you do not see your review, it is possible it is not arranged near the date that you wrote it. Please feel free to email me at Samantha@bevelryhills-md.com if you have any additional questions or concerns.

Helpful Review? 17 People Have Voted
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