BioTrust Reviews

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BioTrust

Overall Rating

3.4

140 Customer Reviews

Summary

BioTRUST is a nutritional company that offers numerous supplement lines intended to address various areas of your health. Learn what customers are saying

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Customer Reviews

3.4 Stars out of 140 Reviews
5 Star:48% 4 Star:10% 3 Star:4% 2 Star:10% 1 Star:27%
61% Recommend This Company
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Posted on Jul 2, 2015

BioTrust in the real deal

By Janet Lations ,

Love these products, love this company. It works. I have lost 19 inches, and over 10 lbs. I didn't need to lose a lot, but am at that age where it is really hard to lose, especially those last 10-15 lbs. My body is totally reshaped and I feel great.

Notice my hair is stronger, and a patch of eczema I had for over a year "suddenly" cleared up. Not sure if those are related, but wouldn't be surprised. I did the 21 day diet, but am making it more of a lifestyle. If you do the program, eat and exercise like they tell you to, you will lose the weight.

I only had to exercise 18 minutes, and saw incredible results the way they taught me to do it. Getting their products, and using their system is the best thing I have ever done for my health.

Not only that, the company is great to deal with- great service, great products (I am very holistic), and they support things like the make-a-wish foundation. In a day where most people are out to make a quick buck, this company really seems to care about people, and help them achieve their best health. I have become a lifelong customer because of the results I have achieved.

Try it- they offer a money back guarantee- but if you do the program, you will definitely succeed.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Jul 4, 2015

Trust the Bio-Trust

By Caroline Whitaker , Sydney, Australia

As a health professional, Physiotherapist and Pilates Instructor, I am so pleased to highly recommend BioTrust as a company.

From my own experience the supplements are of superior quality and value in addition with the expert backing from a highly qualified and knowledgeable Team to assist in every step of the way.

The One Day Diet has been a personal breakthrough in overcoming a longstanding weight loss plateau while still being able to train in a fasted state without losing energy.

The results have been amazing with a goal to return to teaching Pilates after an extended break from work after injury.

For anyone wanting to also turn around a negative into a positive I would say trust BioTrust.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Mar 22, 2016

Great Products, Informative, Educationl

By Cheryl (Cheri) D. Drake, Churchton, Maryland, Verified Reviewer

I've been a BioTrust customer for several years now and, BioTrust really does have the best in supplements! I recommend All of their products to anyone, even diabetics!

BioTrust not Only offers top notch products but, they teach us, inform us about diet and offer training in so many ways.

I highly recommend BioTrust and have referred my other 8 siblings, as well as, my friends (and friends on Facebook) to BioTrust! So, if BioTrust finds it's getting busier, that could partially be because of me and my faith in the company!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Apr 1, 2016

Love BioTrust products

By Susan Perrine , Libertytown, MD, Verified Reviewer

My husband and I are in our 50's, and were in desperate need of something to help us with our energy levels, so we started looking for a really good protein drink that was made with all natural ingredients, plus was great tasting. Believe it or not, this combo is really hard to find. So I decided to try the BioTrust protean shakes, they are all natural, plus they taste so great! We have been doing the shakes less then a month now, and we have already felt our energy levels improving. Their IC-5 Adance Insulin Support & Carbohydrate Management is also a great product. Thank you BioTrust for making such wonderful healthy products. Keep up the good work!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Jan 25, 2017

Communication issue

By Lorena Baker, Donna, Texas, Verified Reviewer

Language issue with their support staff (Kevin). He did not answer my question and kept giving me unrelated answers! I told him that I just received my order and had called in as the pamphlet said to do. My question was, "I was wondering if free shipping in 14 days meant from the day that the item was shipped, or from the phone call date?"

He kept talking about a coupon code, and just did not understand much about my question or the phone call protocol!

Bottom Line: Yes, I would recommend this to a friend

Company Response from BioTRUST

Jan 25, 2017

Hi Lorena,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Scientific Affairs at BioTrust Nutrition. I am very sorry to learn that you experienced this communication issue when you called in, and I want to assure you that I'm going to do everything I can to make this right for you and take care of you.

For starters, I have refunded the amount that you paid for shipping. That refund takes place immediately on our end, but it may take up to 5 business days for it to be reflected on your account.

Secondly, I am going to have one of our customer care specialists follow up with you to make sure that all of your concerns have been addressed. Finally, I would like for you to contact me personally by email at tskwiat@biotrust.com at any time with any questions or concerns that you have. We want to make sure that you enjoy a 5-star experience!

My best,

Tim

Helpful Review? 10 People Have Voted

Posted on Mar 8, 2017

Unhappy with their customer service and flexibility.

By Marion Hounsome, Canterbury, New Zealand, Verified Reviewer

Leptiburn had done nothing for me, so I talked to them (via email) about returning it and being sent some Metabo 360 to try instead.

I thought I should return the Leptiburn that I hadn't used, but they did not have a visible address for returns, so I went on the Internet and found the address (in large, bold print) for them in Austin, Texas. It turns out that it's the wrong address, and they insist on refunding my money (goodness know how long that's going to take to show up in my account) and didn't want the stuff returning (which I had done with all good intentions, for $NZ 45), and said I had to physically order something else I wanted from their website.

I feel that they could "think outside the box" a bit more!

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Mar 8, 2017

Hi Marion,

I hope this finds you doing well. My name is Tim Skwiat, and I am responding on behalf of BioTrust Nutrition. First off, I am very sorry to hear that you are not completely satisfied, and I want you to know that we'll do everything we possibly can to take care of you.

As far as returning products (either empty or unused bottles), we ask that you contact our Customer Service Department directly so that we can provide you with a Return Merchandise Authorization (RMA) number. This allows us to track where returns are coming from and to provide the appropriate refund.

Our headquarters are indeed in Austin, Texas, and that's why you see that address on our website. However, our distribution center is in Colorado, and that's where we ask that returned products are shipped. Our Customer Service Department provides the address along with the RMA number and directions for return.

Having said all that, in reviewing the notes associated with your order, I see that we provided you a full refund ($528 USD) for your order. Our one-year satisfaction guarantee entitles customers to either an exchange or refund. Since you received a refund, we are not able to also provide an exchange. I believe this is why Customer Service suggested that you order from the website.

That said, I will request that Customer Service sends you two complimentary bottles of Metabo379 for any trouble that you experienced. We value you as a customer, and we want to do everything we can to ensure that you're taken care of. Please feel free to contact me directly at tskwiat@biotrust.com if you have any additional questions or concerns.

My best,

Tim

Helpful Review? 10 People Have Voted

Posted on Apr 12, 2017

Endless videos and impossible to unsubscribe

By Mia, Barcelona, Spain, Verified Reviewer

I bought the protein powder from BioTrust, and the taste is ok but way too sweet (the taste of Stevia is overwhelming).

I bought ONE package and clearly stated I only wanted it ONCE, but after a month I found they had billed me for a second one. I contacted them via email, and they handled it well; they refunded me quickly and the extra package I had received I got to keep. So far so good.

After that, I've gotten email after email with endless sales videos and other information I do not want. I've tried, time and again, to unsubscribe, but they kept coming. I emailed them and told them to take my name off their lists and stop sending me emails. Still, they keep coming. I ended up having to block their address to get rid of them!

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Apr 14, 2017

Hi Mia,

I hope this finds you doing well. My name is Tim Skwiat, and I am a member of Team BioTrust Nutrition. I am very sorry to hear that you are anything short of completely satisfied. It's our goal to provide you with 5-star products, 5-star service, and a 5-star overall experience. Anything less than that is unacceptable to us.

Having said that, I am unable to locate any customers named Mia from Barcelona, Spain, in our system. Along those lines, would it be possible for you to please email me directly at tskwiat@biotrust.com? I would like to ensure that you are permanently unsubscribed from our email newsletter list. I would also greatly appreciate it if you could let me know how you've attempted to unsubscribe so that I can report any errors to our marketing team.

I am glad to hear that your order issues were resolved. While we do offer a money-saving Ship-N-Save program (that involves a 15 percent discount and free shipping), this is not an automatic enrollment. In other words, this option would have to be chosen during checkout by the customer. However, I'm glad to learn that this issue was handled to your satisfaction.

Please contact me at your convenience, Mia. I look forward to hearing from you, and I will do everything I possibly can to ensure that your concerns are handled to your satisfaction.

Thank you,

Tim

Helpful Review? 10 People Have Voted

Posted on May 29, 2017

Complete nonsense

By Gerrod Taylor, United States, Verified Reviewer

Don't waste your money. My wife and I both used this product as directed for four months and only had average weight loss. Me 221 pounds to 200, and her 132 pounds to 122. We both exercised an average of four times a week and ate healthy meals. This product had nothing to do with the weight loss. We've lost this type of weight many times without any outside products, but it sounded so amazing that we thought we'd try it. What a waste of $240. Don't buy this product!

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

May 29, 2017

Hi Gerrod,

I speak on behalf of the entire BioTrust Team, I want to say congratulations to you and your wife on the on the tremendous progress that you both made. You and your wife lost 9.5 percent and 7.5 percent of your initial body weight. Respectively, anywhere you look in the scientific literature, you'll find that weight loss between five to ten percent of initial body weight results in substantial, meaningful improvements in overall health outcomes. Fantastic job!

Perhaps, even more, important than "weight loss" is "quality" weight loss. In other words, the real goal is to drop fat mass and maintain or even increase lean body mass for the ultimate long-term benefits in improving the way you look, feel, and perform. Did you or your wife notice anything different about how your bodies changed this time, your body fat percentage, how your clothes fit and how you look?

Having said that, I'm very sorry to hear that you feel like your investment was a complete waste of money. For best results (both acute and long-term), we most certainly recommend that our products be used in conjunction with healthy eating habits and regular exercise. Along these lines, we publish daily articles on our blog to help promote a healthy lifestyle. In other words, we're much more than a supplement company.

That being said, you are completely protected by our one-year money-back guarantee. Basically, if a customer like yourself, isn't completely satisfied, you can get a complete refund even on empty bottles. All you have to do is contact our Customer Service Department, and one of our Customer Care Specialists will cheerfully assist you with the refund process. You can contact us by phone at 800-766-5086 or you can select the "Support" tab in the upper right-hand corner of our main website biotrust.com

Finally, you mentioned that this is not your first weight-loss rodeo. And as a nutrition and exercise coach, I want to make myself available to help and make sure it's your last. There's no question, that weight-loss maintenance can be the most challenging aspect of the equation for many folks. That's why I want to share my personal email address tskwiat [at] biotrust.com so that you can contact me directly. I'd be happy to set up a time to talk with you and your wife to provide you with free personal coaching. I look forward to hearing from you Gerrod.

My best,

Tim Skwiat

Helpful Review? 10 People Have Voted

Posted on Jun 15, 2015

Great service and honest about ingredients

By Timothy , Salt Lake City, Utah

I write this review to provide an honest account of my experiences with BioTrust. I have used almost of their products. I have had great success with every one of the products that I've used. I dropped 20 pounds of fat in 12 weeks as a result of using their products. Four months later, it's still off. My favorite is the low carb vanilla protein powder. I enjoy a protein cookie or a protein bar for snacks throughout the day. Their Leptin product really rocked my fat percentage.

I have interacted with their customer service personnel and they make you feel as though you are the CEO of the company they work for. I realize that some of the products are expensive to some people. However, I look at my health as I do my retirement savings. What I do now, will greatly impact how I live when I retire.

If you sacrifice a bit so you can save for a 401K now, you'll benefit financially when you're older. If you pay a little more now for all-natural ingredients that have been tested and verified to contain what they say they do (unlike some other companies) you'll reap the health benefits later in life. Look up how much operations cost for knee replacements, diabetes complications, heart stents, etc. and perhaps you'll see the cost of healthy foods in a different light. If you're looking for a Dairy Queen shake, a Hershey's candy bar or a frosted sugar cookie, this isn't the company for you. Their similar products are quite tasty to me personally but yet they have no sugar like all of the aforementioned products.

I have tried numerous supplement companies and their products. I've chosen to stick with BioTrust due to their research involved, their honesty and the great training advice I've received on their free forum board. I've also received free shipping, just like they advertise. I give this company two thumbs up! If you don't like a product, they have a full year money back guarantee.

I've even read comments from their head nutrition and exercise coach and CEO on this forum offering to rectify any errors. That's impressive.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on May 31, 2015

I'm impressed

By Lou Spicer, Texas, Verified Reviewer

I was very skeptical about the claims of how great the protein shakes were but thought I would take a chance and purchase a one month supply. I did the same for the protein cookies, after all, who won't want to lose weight all the while drinking milkshakes and eating cookies? So my BioTrust products arrived, very quickly I might add, after days.

Ok, I thought here goes. I blended up my first milkshake and opened up a frosted oatmeal raisin cookie. I can honestly say that this is the best tasting protein drink I have ever tasted! The cookie was also outstanding. There was no nasty after taste that sometimes accompanies protein shakes and it wasn't chalky or grainy, only creamy and rich tasting. The cookie was soft and tasted like you were eating something bad for the waistline, loved it. I can not say enough about BioTrust products. In fact, I have told all the ladies in my office building about these products because I so strongly believe in the BioTrust company and what they stand for.

All the ladies say I look great and I know it's because of my continued use of these wonderful products. I have just recently purchased three bottles of the Metabo379 and have lost four pounds in the last two weeks. What's more noticeable for me is how loose my pants are becoming. I'm excited to see where I'll be at after three months is up. So if you're trying to decide if this is something you might want to try, all I can say is take a chance. I did and I couldn't be more pleased!

I would and have recommended BioTrust to my friends and family! Thank you BioTrust and Josh and Joel for being such an awesome company and helping me make such a positive change in my life.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Oct 23, 2015

Great Great Products

By Craig Graves , San Francisco, Ca

The Products are fantastic. You have to take them everyday. I am an athlete and a boxing champion for many years. No caffeine or stimulants in the Biotrust products.

Just follow your heart and take the products and you will definitely get results. There is nothing out there that is better than Biotrust, most definitely. Biotrust is simply the best of the best.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Jan 28, 2016

IC-5

By Shirlee Poulos , Gulf Shores, Al

I've been using IC-5 for 3 months and have noticed that when I'm having an urge to eat carbs (which seems to be a habit I need to discount) taking this product has proven to be successful for me.

And, I've purchased 3 more bottles for my husband and have ordered once per month. It has worked for me.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Apr 26, 2016

Worked for me

By Debbie Lee, Atlanta, GA, Verified Reviewer

I agree with the comments about up selling. I intended to order Leptiburn but accidentally ordered the carb and belly fat products. I took all three and was somewhat disappointed at first but took them for 30 days. I suddenly realized I had lost weight, 17 pounds. I also took advantage of their free protein mix sample and thought it was very good. Normally I despise those things. In sum, I think it is worth a try but give it at least 30 days.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Oct 9, 2017

Improved skin, hair, and joint health for my mom

By Sue M., Colorado, Verified Reviewer

Two months ago, my mom injured her knee, and she asked me if I knew of anything that might help her recover a bit faster. I went to a friend who recommended she try BioTrust's Ageless Body combined with Joint 33X. I liked the company (I love their Low Carb), so I bought a bottle of each for her to give a try. A couple of weeks later, she asked me to buy her more because she really liked them (I was pretty surprised as she's not always good at taking supplements).

A little background: My mom is nearly 79 years old, and she's an avid quilter, volunteers at a school once a week, and is always happy to help everyone around her. So seeing her slow down was a bit frightening.

I checked in with her again yesterday, and she asked me to feel her skin and look at her fingernails. One of her nails had been split for years (she always thought it was because of the hand quilting). Now, the split is gone. Her skin is softer, smoother, and is no longer dry or flaky. Even her hair feels softer and thicker, she told me.

Best of all, her knee healed quickly, and she's off physical therapy and back to her regular exercise class (she takes Tia-Chi and lifts weights a couple of times a week).

I'm so thankful to see the bounce back in my mom's step, and she asked me to submit a testimonial about her experience as she's absolutely thrilled (and she's not on the computer or internet).

Thank you!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Nov 16, 2017

Bad aftertaste

By Julie King, Missouri, Verified Reviewer

I paid shipping to get a trial size sample of the Vanilla Cream Low Carb protein blend. The taste was overwhelmingly a fake sweetener taste, which I don't understand knowing the ingredients. Sorry, but although the product looks very good and useful to me, I can't get over the taste.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Nov 17, 2017

Hi Julie,

I hope this finds you doing well. My name is Tim Skwiat, and I am with BioTrust Nutrition. I'm remiss to read your review. While we conduct extensive testing to ensure that BioTrust Low Carb BioTrust Low Carb (which contains no artificial sweeteners and instead is sweetened naturally with stevia, inulin, and Swerve) is the best-tasting protein available on the market today. We understand that individual taste preferences vary significantly.

And while the majority of our customers are head over heels about the flavor of BioTrust Low Carb, we appreciate that not everyone will agree. That's precisely why we stand behind all our products with our 1-year money back guarantee. Along those lines, I have requested that our Customer Service team refund you for the $4.95 that you paid in shipping.

Having said all that Julie, I want to reassure you that your feedback is very valuable to us, and I will gladly pass it along to our R&D team for consideration. We're in the business that is constantly improving, and who better to tell us how we can do that than our trusty customers. With that being said Julie, I would be curious to hear which flavor you tried and how you prepared your BioTrust Low Carb. At your convenience, could you please email me at tskwiat@biotrust.com? I would also like to offer you a complimentary bottle of another flavor to see if you have the same experience. I look forward to hearing from you.

Sincerely,

Tim

Helpful Review? 9 People Have Voted

Posted on Feb 16, 2020

Great!

By Sharon T., Columbus, GA, Verified Reviewer

I bought BioTrust IC-5 and took it as directed and noticed my diabetic numbers were down after one dose. So, of course, I was excited that finally I got something that works. I continued taking it for 4 months and my numbers were looking so good and I felt good too. My A1C went down and my doctor was very pleased with my results because I had even lost weight. He even took me off my diabetic medicine. So a few weeks ago I went to order more from Amazon but couldn’t because it had been recalled. Now my numbers have gone back up and I’m back on diabetic medicine.

Bottom Line: Yes, I would recommend this to a friend

Company Response from BioTRUST

Feb 17, 2020

Hi Sharon,

Wow! What an impressive testimonial; thank you so much for sharing. I'm so encouraged to hear that experienced such tremendous success with IC-5.

IC-5 is available both through Amazon and our website (BioTRUST [dot] com). To your point, Amazon erroneously recalled certain products because BioTRUST was falsely included in a manufacturer's recall notice. The manufacturer has since issued a clarifying statement admitting fault, and all BioTRUST products have been reinstated on Amazon.

All that said, we hope that you are able to once again add IC-5 to your wellness protocol. Please keep us posted, and please feel free to contact me directly with any questions or concerns at tskwiat@biotrust.com.

Sincerely,

Tim Skwiat

Director of Coaching and Community

Helpful Review? 9 People Have Voted

Posted on Jan 22, 2021

Ageless Multi Collagen and Ageless Collagen Booster

By Teresa D., Lincoln, IL, Verified Reviewer

I am a 66-year-old woman who had Gastric Sleeve surgery in 2015. I was in the trifecta of collagen depletion issues. Arthritis, menopause, and bariatric surgery robbed me of any potential to have good skin, hair, nails, and noncracking painful joints. What actually sent me scrambling to find a good product was my loss of hair. I did some research and tried some supplements but began taking far too many different combinations. In an effort to just make it a one-stop product I found the Multi Collagen from BioTrust. I took a chance and have been more than thrilled. I am losing less hair. I have actually gotten some volume back. My joints pop and creak less. I have been so pleased with how my skin looks. I was working on looking like a 90-year-old since I had lost so much elasticity in my skin. I actually have seen that there is a plumpness and elasticity back to my arms under the external skin. I believe that it has helped to reverse so much that life has taken away. I can only say how it helped me, but I have recommended it to many of my friends. Wish I had found it sooner, but I am hopeful that I can build my skin back up and I find I ache less each day from the sore and aching joints. I don’t care about my nails so much, but they are stronger for sure. Since I am an artisan, I use them to scratch and peel a lot of items and they are stronger. So, I would say any of the things suggest they might help it has helped me. I am also taking the collagen booster just in case I needed the extra help.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The product works for me

Haven't ran into any issues but I think the product is a little pricey for some people

Helpful Review? 9 People Have Voted

Posted on Jun 8, 2015

Best supplement company

By Florian , Austria

I' m a huge fan of Biotrust products. I'm using IC-5, protein powder, protein bars and BCAA's and I'm more than happy with my results (have used them for both fat loss and muscle building phases). Something I also look for when it comes to supplementation: What do industry leaders say about them? Tons of really good and awesome coaches use and recommend Biotrust products.

Besides having awesome products they also have THE BEST customer service I have ever experienced in my life. Be it advice on training, be it taken care of when you have questions on a shipment, etc.

I'll retell two stories about customer support: They sent me the wrong product (3 bottles of IC-5 instead of Leptiburn), so what did they do? They told me to keep the 3 wrong bottles and they sent me the 3 right ones free of charge.

Oh and this by the way was the only time I ever had a problem with any order. Yes they simply rock.

Second story: I'm emailing back and forth with their lead coach for a few months now and about 90% of the time it's not about Biotrust products and if it is about Biotrust products it's because I bring it up. He advises me on all sorts of workout stuff, etc.

So overall: they are awesome and have made my life better. What more is there to ask for?

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Jun 26, 2015

Okay product but not worth the money

By Shawn Carpenter , Oklahoma

As many others have mentioned, there are tons of advertisements and up-sales as you try to check out. I've also been directed to their website from lots of other 'health' websites, which interestingly enough all use the exact same formats of emails, advertisement videos, and advice, and all swear by Biotrust. Hmm,sounds to me like one big giant ploy to get people to buy their product. I went ahead and gave it a try though, because they boast great tasting low carb all natural protein shakes and what not.

As far as taste goes, definitely not the best tasting protein shake by a long shot. Very gritty and has a weird after taste. And at 42 dollars per bottle plus shipping (if you order a min. of 3 bottles), you are much better off spending less than 30 dollars for a bottle twice the size of EAS, which is what I had been using in the past. Looking at the nutrition facts and ingredients, they are almost the same. Plus, EAS tastes way better in my opinion. So, I'd rather save the money in the future (and avoid the annoying ads and emails) and just buy that from the local grocery.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Aug 12, 2015

Believe me, it works

By Alexander , Moscow, Russia

As you know, I'm on the other end of the world. But at the same time have no problems with order, payment or delivery, as this write up. 

So listen to the one who used it, I lost 67 pounds. And this is the result of production and support Biotrust. And this would not have happened if I did not feel that they really want to help me. We were united by invisible ties, one purpose to achieve results. And I got it. You're not just a protein bar (or any other) you get a community of like- minded, who know how to help you and are willing to do it for you. Biotrust, it is not for those looking for where tastier. Biotrust for those, who wants to change. They give the best. If I can, and so can you. Good luck to you.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Jun 15, 2015

Absolutely Love It

By Jen , Pacific Northwest

I highly recommend BioTrust products. Not only are the products top-notch, the customer service is fabulous.

I have used almost all of the products but I really, really love the LeptiBurn. I've been using it for months. The first 3 months I used it I lost 30 pounds and never hit a plateau. It has a slight energy boost from the green tea that I really like, not too much though so I'm not jittery.

The Low Carb Protein Powder tastes amazing and it really blends nicely. I typically have it with coconut milk and just use a mason jar to shake it up with, no special shaker required. The chocolate is thick and rich.

ProX10 is another daily for me, love my probiotics. Keeps things in balance and my skin behaves so much better when I'm taking it. Added bonus - no refrigeration required.

Incidentally I was the 1st Runner up in their Transformation Contest and I'm a very real person with very real results. FYI: It takes more than nutritional supplements to get a killer body. Diet and exercise are also key. I used all three to get to where I am now.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Jun 27, 2014

Weight falling off

By Laura , Grand Rapids, MI

I've been using the 1-Day Diet plan for 4 weeks and have lost 14 lbs and feel great. Not hungry, no shakes and no headaches. Love it and I have more to lose and this is the first product that has shown results, so I should reach my goal.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Jun 16, 2015

metabo379

By Fatima , California

I used Metabo379 as directed and finished the whole bottle. It didn't work for me. I often see lot of advertisements about BioTrust but scared to order more since the product didn't work on me and I didn't try to return it then because I have to pay extra for shipping.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Jun 19, 2015

Hi Fatima,

My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I'd like to make myself available to assist you to make sure that you're completely taken care of and that you achieve your health and fitness goals. After all, our goal is to ensure that you achieve yours.

I do want to remind you that our customers are completely protected by our one-year money-back guarantee, and you are more than welcome to contact our Customer Service Team for a return/exchange:

(800) 766 - 5086
Support@BioTRUST.com

With that being said, the research on Metabo379’s ingredients is quite compelling. In fact, in two randomized, double-blind, placebo-controlled studies (i.e., the "gold standard" of scientific research), folks who supplemented with SIGMALean (the primary ingredient in Metabo379) for 8 weeks combined with a modest reduced-calorie diet and moderate physical activity lost, on average, nearly 4 times more weight than the placebo group (i.e., diet and exercise alone).

If that’s not impressive enough, the folks taking SIGMALean lost over twice as many inches from their waist and hips, significantly improved quality of life, boosted confidence, and optimized health (i.e., decreased cholesterol, triglycerides, blood sugar).

With that in mind, we generally encourage folks to give a supplement like Metabo379 an honest chance to work by taking it as recommended (along with good nutrition habits and regular physical activity) for at least 8 weeks (just like the participants did in the research studies mentioned above). Along those lines, I'd be interested to hear more about your lifestyle behaviors and how you measured your progress so that I can most accurately and effectively assist you.

Moreover, I want you to know that I'll be here for you every step of the way to guide you, support you, and encourage you on your journey to improved health and fitness. At your convenience, please e-mail me at tskwiat@BioTRUST.com, and I'll be happy to help make sure that you're completely taken care of—and on your way to your body transformation goals.

Sincerely,

Tim Skwiat
Director of Nutrition and Exercise

Helpful Review? 8 People Have Voted

Posted on Jun 24, 2015

Pro X 10 performed for me as well as they claimed it would.

By David Cole , Michigan

With out going on and on about my personal issues that had me looking into such products. Let me just say that after using many other brands PRO X 10 was the one that did "IT ALL" for me. It lived up to all they said it was. I recommend this to every one I speak with that have issues that deal with digestion. Thank you.

Bottom Line: Yes, I would recommend this to a friend

Company Response from BioTRUST

Jun 25, 2015

Hi Mr. Cole,

I hope this finds you in the best of health! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition.

I just wanted to take a moment to thank you for sharing your success story and feedback using Pro-X10, our advanced probiotic and GI health formula. Most importantly, I am very glad to hear that you have found it to be so beneficial to improving your health. That's fantastic.

We sincerely appreciate you and your outspoken support, and we encourage you to keep up the great work in your journey to optimal wellbeing and vitality. If there is anything that I can do to assist you along the way, please don't hesitate to contact me directly at tskwiat@BioTRUST.com. Thank you!

Sincerely,

Tim Skwiat
Director of Nutrition and Exercise

Helpful Review? 8 People Have Voted

Posted on Mar 16, 2017

Low carb shake

By Brenda M. Baca, Verified Reviewer

This stuff is amazing.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on May 23, 2017

Can't find a way to return unwanted tablets

By Carole Denise Ritchie, Brisbane, Queensland, Australia, Verified Reviewer

I ordered some Belly Trim XP from BioTrust, but as their website is not a customer friendly one because it seemed to keep taking me back to the beginning, I ordered more than I had intended to. Then it would not let me go to the cart to check what I had ordered before I gave my credit card number. As soon as I did that, it took me to the invoice and I could see that I had ordered over AU$1,100 worth of tablets, so I emailed them straight away, but I got an email back saying my order had already been dispatched (WOW what good service!) and that I would need to return them once I got them. I wish it were that easy, I was sent a return form, but I wasn't told I would need US customs clearance to return them OR what custom clearance form I would need.

So I packed them all up exactly as I was told and arranged for them to be collected by a delivery company at a cost of AU$156. It was returned to me by the parcel company as I did not have a customs clearance form and I have tried every avenue I know to find out which form I need and the form number but to no avail. Hence, I still have the tablets in my possession and no refund. So you have one very unhappy customer.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

May 23, 2017

Hi Carole,

My name is Tim Skwiat, and I am a representative of BioTrust Nutrition. I am very sorry to hear that you had such a hard time placing your order, and you're experiencing difficulty with your return and refund. Most importantly, I'm very sorry to hear that you're a very unhappy customer.

I am going to have one of our customer care specialists reach out to you as soon as possible, and we're going to do everything we can to turn that frown upside down and make you a happy customer. All I ask is that you allow us the opportunity to make things right for you.

Also, I want you to know that we take your feedback very seriously. We're in the process of making adjustments to make the BioTrust experience much more customer friendly. Please accept our most sincere apologies for the frustration, expense, and inconvenience this has caused you. I assure you that we will do everything we can to make this right for you. Please feel free to email me directly at any time at tskwiat@biotrust.com.

Sincerely,

Tim Skwiat

Helpful Review? 8 People Have Voted

Posted on Oct 30, 2017

This stuff is bad

By Robert Horn, New Jersey, Verified Reviewer

I ordered BioTrust. They offered me a sample or a larger quantity, so I took advantage of the cost savings. I ordered a chocolate mocha. When I received my package, no sample, and the wrong flavor. I tried the protein powder after my workout. It was just gross. The flavor was "mediciney" and not a chocolate flavor. I usually purchase my protein whey from a large Vitamin store, and it cannot compare. Do not waste your money on this product.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Oct 30, 2017

Hi Robert,

I hope this finds you doing well. My name is Tim Skwiat, and I'm with BioTrust Nutrition. I'm incredibly reluctant to hear that you're not completely satisfied with your recent order and our BioTrust Low Carb protein. I assure you that we will do everything we can to take care of you and win you back as a customer.

For starters, I'm going to have one of our customer care specialists contact you. We stand behind our products with our 100% satisfaction money back guarantee, and I'd like to have one of my teammates personally reach out to you to help you explore your options.

Having said that, our sample-size containers of BioTrust Low Carb are only available in two flavors: Milk Chocolate and Vanilla Cream. Our Cafe Mocha is only available in a full-size container. With that in mind, I'd also like our team to look into this to see if there was an issue on our end in terms of fulfillment.

With that being said, I would also like to send you a complimentary bottle of Cafe Mocha for you to try. Would you be okay with that? If so, I'll coordinate with our customer service team to do so.

With regard to the flavor, while the overwhelming majority of feedback we receive is exceptionally positive, we understand that individual taste preferences most certainly apply. That said, I'm curious to learn how you prepared your BioTrust Low Carb protein shake.

There is a digestive enzyme blend in the product (called ProHydrolase) that helps increase protein absorption and utilization, as well as ensure stomach-friendly digestion. The caveat is that this enzyme blend is "activated" when mixed with liquid when it begins breaking down the protein into smaller chains (i.e., peptides), which can alter the taste substantially. The end result is that the protein shake can taste quite bitter if mixed ahead of time and left to sit for a prolonged period of time (e.g., > 30 minutes).

Please keep an eye out for a contact from our Customer Service team, Robert. I assure you that we'll do everything we can to make this right for you. Thank you for the opportunity to do so.

My best,

Tim

Helpful Review? 8 People Have Voted
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