Recently I decided to give Carvana a try. Living in Boston and Bethesda for the last two decades a vehicle wasn't a necessity, or even a luxury, but rather a costly inconvenience. When I began my search a couple of months ago I visited a few car dealers. I had been to a Jaguar dealership, Mercedes, and Lexus. All offered excellent customer service, but finding exactly what I was looking for seemed challenging. After test driving a Lexus RX 350, a Volvo XC 60 and a Mercedes I decided to go with the later. Still, I was looking for exactly the perfect vehicle. One that was well cared for, as well as known long-term reliability.
Carvana made this process simple through there filter search. Each car coming with an easily accessible Carfax to review, complimented by there 150-point inspection process gave me enough confidence to give it a whirl. Thus far, I couldn't be happier. I found a perfect car for me. A 2011 Mercedes e350 Avant-garde 4Matic. Though I've only seen pictures of it, and doing my own homework prior to making the purchase, it looks like a beauty. This model has had zero recalls, steady maintenance history with two owner history and has not been subjected to harsh winters. I submitted the pre-approval in two minutes and once I decided to proceed had all necessary approval paperwork in within 5. They even sent me a message "wow, you tech wizard." That evening I received confirmation that my financing terms were approved. The next day, July 26, I received confirmation the purchase was approved. The next day July 27 I received confirmation that: "We've got great news! Your 2011 Mercedes-Benz E-Class has passed its final inspection with flying colors!" - Carvana.
Since I am an "out of market" delivery, Carvana goes through a third-party delivery, which takes a couple of days to assign. On the 29th I received a exciting text message, informing me that "We have great news! A carrier has been assigned and they are estimated to arrive between August 9/August 10." August 2, I received more tantalizing news in email and text; "We've reached the final stretch! Your 2011 Mercedes-Benz E-Class has been picked up by our third-party carrier and is currently headed straight for your driveway!" Today is Monday, August 5th, and I'm thrilled to think about the vehicle arriving at the end of the week. I enrolled in car insurance, which is set to begin August 10th, and ensured my AAA membership was up to date. In addition, I researched a few ASE mechanics and described the sale and have prepared to take my Mercedes in within the first week for inspection within there "7 day Money back guarantee." The vehicle comes with a 100 day/4189 mile Warranty. This affords quite a bit of confidence in the purchase process and I intend to not only have it inspected within the first few days, but again near the end of the warranty. To supplement this warranty I considered CarShield, Carchex, and Endurance. Ultimately, I decided to complement their warranty with a 5-year Endurance. This ensure that there is no gap in my warranty coverage, since there is a minimum 60 day waiting period with 3rd party warranties.
Yesterday my "Right Car Solutions" license plate covers arrived, as well as a beautiful "Geedar" blue and brown leather trunk organizer, as well as a "Sabre Defense Spray." The "Mercedes-Benz PCMIA card reader" I ordered, and my "SanDisk Ultra SDHC" car arrived in another package. I picked up some "Scotchguard" and "NuFinish Scratch doctor," and today my Mercedes baseball hat, a glove compartment "Maglite" "The Club" arrived. And Wednesday I expect to receive my thoroughly researched "detail kit" and portable handheld vacuum, as well as my MB specified approved quart of spare oil, MB approved brake fluid, MB transmission fluid, and MB coolant, to keep in the trunk. I'm excited to get the next message, to coordinate delivery, and up to this point, I am thoroughly not only satisfied with Carvana, but genuinely pleased. Every conversation has been professional, fun, and respectful. One guy who called, even had purchased a Mercedes himself and detailed the plethora of options on the vehicle, as well as things to look out for, such as engine mounts. I called Carvana to get more information on the new tires that would be coming with the vehicle and couldn't find out what kind they were, although one can hope they are Continental all season. One can hope. They did inform me that they had replaced the engine mounts, so that's one headache prevented.
Overall, I couldn't be happier with my "Used Car Dealer." I'll check back in within a couple of weeks and let you know how things are coming along, what the mechanic, one of the best in the country has to say about the vehicle; and my experience with the company after sale and receiving the vehicle. I've always admired Mr. Kawasaki, and little-known fact is he is not only a board member of Carvana, he is a "brand ambassador" for Mercedes. This affords a greater sense of security, and the high-quality nature behind both companies. I'm looking forward to utilizing the Mercedes race system. I'm confident I made the right decision not only when selecting this Mercedes, but also choosing Carvana; "The new way to buy a car. Because buying a car shouldn't suck."
Bottom Line: Yes, I would recommend this to a friend
