Chewy Review: Things to Consider Before You Sign Up

By Lydia Noyes
HighYa Staff
Published on: Aug 29, 2019

What Is Chewy?

Chewy is an online pet retail company that’s striving to be the cheapest, most convenient, and most trusted online destination for pet owners.

The online retailer sells more than 1,000 brands of pet food as well as treats, toys, hygiene products, apparel, and bedding materials. They also have an online pharmacy that sells medications you can order with a prescription.

At the time of writing, Chewy sold products from more than 1,600 brands and had 13 fulfillment centers across the United States in Massachusetts, Pennsylvania, Arizona, Nevada, Texas, Florida, Indiana, and Kentucky.

This company earns rave reviews online, but does it live up to the hype? We’ll go through the details here.

What Products Are Available from Chewy and How Do the Prices Compare to Other Suppliers?

Chewy sells a broad range of products for dogs, cats, fish, birds, small mammals, reptiles, and horses. For the sake of simplicity, we’re only going to look closer at their cat and dog options.

The following chart shows the prices of some of their most popular products compared to other suppliers.

For Dogs

Food Type Product Name Cost from Chewy Cost from Walmart Cost from Amazon Cost from PetSmart
Dry Food Blue Buffalo Life Protection Formula, Chicken and Brown Rise, 30-lb $43.34 ($41.17 with auto-ship) $48.98 $48.98 $51.99
Wet Food Purina Pro Plan SAVOR Classic Chicken and Rice canned food, case of 12 $20.40 ($19.38 with auto-ship) $20.40 $20.40 $20.40
Veterinary Diet Royal Canin Veterinary Diet Satiety Support Dry Dog Food, 26.4 lbs. $75.99 ($72.19 with auto-ship) $79.99 Not available $82.99
Raw Food PureBites Freeze-Dried Chicken Breast Raw Dog Treats, 11.6 oz. $21.24 ($20.18 with auto-ship) $28.44 $21.24 $35.99
Human-Grade Spot Farms Chicken Strips with Glucosamine & Chondroitin Dog Treats, 6 oz. $7.49 ($7.12 with auto-ship) $14.08 $8.39 $14.99 for 12-oz ($7.49 for 6 oz.)
Biscuit Treats Milk-Bone MaroSnacks dog treats, 40 oz. $8.83 ($8.39 with auto-ship) $8.83 $17.37 $8.89
Dental Chews Himalayan Dog Chew Yaky Mixed Himalayan Cheese dog treat $10.43 ($9.91 with auto-ship) $10.43 $10.43 $9.99
Jerky Chews True Chews Premium Jerky Cuts with Real Duck, 22 oz. $10.99 ($10.44 with auto-ship) $20.21 $4.50 for 12-oz ($8.25 for 22 oz.) $10.99
Toy Kong Classic, large $12.99 $7.99 $13.88 $12.99

For Cats

Food Type Product Name Cost from Chewy Cost from Walmart Cost from Amazon Cost from PetSmart
Dry Food Purina Cat Chow Complete, 15 lbs. $13.49 $13.98 $22.62 for 22-lb ($15.42 for 15 lbs) $13.49
Wet Food Fancy Feast Classic Seafood Pate, 24-count $14.88 $14.88 $14.88 $15.49
Veterinary Diets Royal Canin Weight Care Dry Cat Food, 14 lbs. $53.99 ($51.29 with auto-ship) $53.99 $56.42 for two 7-lb. bags $53.99
Food Toppings Fancy Feast Creamy Collection Broths supplemental cat food pouches $10.70 $12.12 $10.70 $12.59
Raw Food PureBites Freeze-dried Raw Chicken Breast Cat Treats, 1.09 oz. $3.49 ($3.32 with auto-ship) $6.49 for .6-oz $3.49 $3.49
Litter Arm & Hammer Clump and Seal Odor-Sealing Litter $7.94 $7.94 $16.94 $12.99 for 1 lbs. ($9.57 for 14 lbs.)

As these charts show, Chewy is often, but not always, the cheapest place to buy pet products compared to the retailers we looked at. Chewy comes out as the lowest-priced option or tied for it in 12 out of 15 comparisons, and it is never the most expensive brand.

We found Amazon tends to be the most hit or miss shopping platform from a price perspective. In some instances, you’ll save money by buying through the site, but in the cases of cat litter, Purina dry cat food, Kong dog toys, and Milkbone dog treats, you’ll pay a lot more.

So who’s the best supplier for purchasing pet food online? Overall, we think that it pays to price shop. If, however, you’re looking to make a quick decision, there’s a good chance you’ll get a competitive price from shopping at Chewy.

The savings are even better if you’re willing to sign up for Chewy’s auto-ship program, as it will let you save between 5–10% for every order. If you sign up for auto-ship, you can choose the frequency of deliveries, with options ranging from weekly to once every eight months.

Your auto-ship will remain in effect until you cancel it, which you can do through your online account.

Regarding returns, the company representative we spoke with told us that Chewy accepts returns within a full year of purchase, even for used or opened products. The company will also pay for their return shipping costs.

If you have any order questions, you can contact the company directly at 1-800-672-4399 or through the site’s online chat feature.

About the Chewy Pharmacy

Beyond selling pet food and supplies, Chewy also specializes in pharmaceutical products.

You can find popular medications for combating heartworms, fleas and ticks, and allergies as well as products for pain relief, ear, and eye care, and better skin and coat care. Most items also qualify for auto-shipping discounts.

Below, we compared the price of some popular meditations on Chewy to their cost on PetCareRx, another online pet pharmacy.

Product Price at Chewy Price at PetCareRx
HeartGard for Cats $35.89 ($34.10 with autoship) $43.33
NexGard Chewables $55.99 ($53.19 with autoship) $69.15
Trifexis for 10 to 20-pound dogs $108.99 ($103.54 with autoship) $134.60
Atopica $36.99 ($35.14 with autoship) $45.68

Though this is a small sample size of products, our pricing comparison consistently showed that Chewy offered more affordable prices than PetCareRx for prescription medications.

Many pharmacy products require you to submit a prescription before you can order them. To do this, you will need to add your vet’s contact information to the site and select whether you want to submit a prescription or have Chewy contact your vet directly.

A Look at Chewy Customer Reviews

Consumer Affairs and TrustPilot both had hundreds of reviews from Chewy shoppers, and the overall verdict seems to be that the brand averages between 3.5–4 stars out of 5. Many reviewers noted that they were delighted to find products on Chewy that were half the price of what they would pay in other stores.

One reviewer recounted her positive experience when she wanted to return a dog bed. Instead of requesting she ship it back, Chewy immediately refunded her credit card and suggested that she donate the bed to a local shelter.

Another wrote that after she had to cancel her auto-ship food order after her pet unexpectedly passed, Chewy sent her a bouquet and a sympathy card.

Those who shared negative comments about the company mostly seemed to have issues managing their auto-ship subscription and consequently received food when they didn’t want it.

Others noted that the company over-drafted their accounts on their first purchase and they had to call customer service to fix the problem.

The Bottom Line: Should You Sign Up for Chewy?

Let’s summarize these findings. Do we think Chewy will work as a one-stop-shop for pet products? With only a few exceptions, we think you’ll find that the company’s generous return policy and low prices make it a win in most circumstances.

Chewy’s customer reviews show that this company takes their satisfaction guarantee seriously, and many people reported that they received their orders within 24 hours of placing them.

Another feature we like about Chewy is that their auto-ship program is entirely optional. Many other companies employ a less than an honest approach of hiding their subscription details so that shoppers unwittingly sign up for repeat orders.

In contrast, Chewy makes their terms and conditions transparent and allows customers to sign up for a single order without needing to cancel an automatic subscription enrollment.

Overall, we think there’s almost no risk of trying out Chewy. If you’re in the market for a new pet supplies provider, then this is a company to check out.


Read 3 Chewy Customer Reviews and Complaints

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Average Customer Rating: 4.3
Rating Snapshot:
5 star: 2 4 star: 0 3 star: 1 2 star: 0 1 star:  0
Bottom Line: 67% would recommend it to a friend
Showing 1-3 of 3
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  • Best company ever.

    • Troy, NY,
    • Oct 11, 2019
    • Verified Reviewer

    I love customer service at Chewy. Have never had a problem in the two years plus that I have been dealing with them. I like the idea that I can change my auto-ship month to month depending on how much my finicky cats choose to eat monthly. Once my order was delivered short. They replaced the item immediately.

    The only CON I have is that they definitely pack their boxes to the fullest and being I only weigh 100 lbs at 78, sometimes I have trouble getting the box into my house.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Shopped Chewy nearly two years

    • California,
    • Sep 21, 2019
    • Verified Reviewer

    They were great the first year. Stuff arrived within 2 days. I was on auto-ship and liked the fact that I could change my order as needed. Then my shipments were getting later and later. I always bought enough for free shipping. I realized most of them were shipping problems that came from the shipper. Then the prices started going up. I finally quit Chewy when my shipment went from 60 some dollars to almost 80 for the exact same things. I started researching around I found I could get a shipment from Walmart for the same prices.

    Bottom Line: No, I would not recommend this to a friend

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  • Best company

    • California,
    • Sep 8, 2019
    • Verified Reviewer

    Me and my dog love Chewy! Fast shipping, great, personalized service, great quality products, prescription meds, free shipping, 1-2 day shipping, who could ask for more! They sent my dog a handwritten birthday card, and sent us a holiday card with a real signature! Recently, I ordered the incorrect size harness for my dog and wanted to return it, and they responded by skiing me to donate it to a shelter! How awesome is that?! They really go above and beyond for their products. Two thumbs up for Chewy!

    Bottom Line: Yes, I would recommend this to a friend

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