It won’t allow me to track water or calories consumed. Paid for nothing. Customer service, please reply. This is disappointing.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
DoFasting
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Summary
DoFasting sells personalized fasting plans that are designed to help you hit your goal weight based on the personal information you share.
Pros
- Creates structure and accountability for those learning to fast for the first time
- Includes recipes and support articles
- Subscription model lets you pay for only the time you use
Cons
- Some customers thought the program wasn’t personalized
- Return policy might be difficult to use
- More expensive than alternative IF apps
Customer Reviews
Posted on Jul 23, 2020
Paid for a non-working app
Pros and Cons
No “pros” were specified in this review
App doesn't work correctly
Company Response from DoFasting
Jul 31, 2020
Hello, Ruby
We're so sorry for these inconveniences, please contact us at hello@dofasting.com. Thank you for your patience!
-Garry
Helpful Review?
7 People Have Voted
Posted on Nov 13, 2019
Really great app! Love it.
Just a week into this program. So far I love it! Easy to use. Easy to do. Low cost for the app and the groceries. Love the recipes and added mini-workouts included. It takes any confusion out of fasting. Used a lot of other programs. This is my favorite.
Bottom Line: Yes, I would recommend this to a friend
Company Response from DoFasting
Dec 16, 2019
Dear Kimberly, Thank you for a delightful review! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It is so nice to hear that you find ou app easy to use and that you are enjoying meal and workout recommendations in it! If you have any questions in regards to new nutrition or workouts - do not hesitate to drop us an email at hello@dofasting.com.
Helpful Review?
6 People Have Voted
Posted on Nov 13, 2019
Not worth the money!
Terrible customer service. Once you purchase and pay for months at a time, they follow a "NO REFUND" policy. This speaks to the type of business they run. They know they have to make you pay for months in advance because if you get a free week trial you won’t want to purchase this. Also, they don’t refund anymore because so many people ask for a refund lol, they found out they have a terrible app. Don’t waste your money. It is basically a timer and just tells you when to stop eating and when to start eating...same time every day...so completely unnecessary. After asking for a refund they waited 5 days before even responding. Don’t buy from this company!
Bottom Line: No, I would not recommend this to a friend
Company Response from DoFasting
Dec 16, 2019
Dear Manny,
Thank you for your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our app.
Our app offers personalized meal and workout plans, created by our professional nutritionists and trainers, based on your quiz answers, easy to use fasting tracker, which allows you to chose different fasting options and adjust your fasting hours easily. In your profile, you can easily track your progress. 'Tips' section in the app provides you with various articles on how to adopt a healthy lifestyle and intermittent fasting. Also, our specialists are ready for consultation 24/7. Meals database is being updated every week. A full refund can be issued if the product found faulty. Yet, we cannot provide a refund if you simply changed your mind or don't want the app.
Unfortunately, in this situation, we are not able to provide you with a refund.
Please see our refund's policy which is stated in our Terms & Conditions:
5.2.4. the Company follows a no refund policy, unless the product is proven to be not as described or faulty. In such cases, client must contact our customer support at hello@dofasting.com within 14 days upon purchase and provide detailed information proving Company's product fault (with visual proof attached). Once a refund is issued, Client no longer has the access to Company's product. All refunds are applied to the original method of payment. By purchasing from the Company's website, client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment or legal actions.
Our team strives to make our app as much innovative as possible and even more useful features are on the way. We truly hope you'll give our app another chance.
Helpful Review?
6 People Have Voted
Posted on Dec 12, 2019
Dissatisfied
Unfortunately, I was quite disappointed by their refund policy. There is a 14-day trial period. On day 3 I requested a refund due to the fact that the program did not suit my needs. Although I corresponded with the company several times they continued to refuse any refund. I found this not to be the normal business practice for a quality company.
Bottom Line: No, I would not recommend this to a friend
Company Response from DoFasting
Dec 16, 2019
Dear Deborah,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.A full refund can be issued if our app was found faulty. Yet, we cannot provide you with a refund if you simply changed your mind or do not want the app.
Please see our refund's policy which is stated in our Terms & Conditions:
5.2.4. the Company follows a no refund policy, unless the product is proven to be not as described or faulty. In such cases, client must contact our customer support at hello@dofasting.com within 14 days upon purchase and provide detailed information proving Company's product fault (with visual proof attached). Once a refund is issued, Client no longer has the access to Company's product. All refunds are applied to the original method of payment. By purchasing from the Company's website, client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment or legal actions.
Our app offers a personalized meal and workout plans, created by our professional nutritionists and trainers, based on your quiz answers, easy to use fasting tracker, which allows you to chose different fasting options and adjust your fasting hours easily. In your profile, you can easily track your progress. 'Tips' section in the app provides you with various articles on how to adopt a healthy lifestyle and intermittent fasting. Also, our specialists are ready for consultation 24/7. Meals database is being updated every week. Our team strives to make our app as much innovative as possible and even more useful features are on the way. We truly hope you'll give our app another chance. If you need our assistance or consultation - do not hesitate to drop us an email at hello@dofasting.com
Helpful Review?
6 People Have Voted
Posted on Mar 5, 2020
A glorified countdown timer
The app is a glorified countdown timer. It also acts as a subscription and auto renews even though it isn't listed as a subscription under your Apple ID. Horrible customer service.
Bottom Line: No, I would not recommend this to a friend
Company Response from DoFasting
Mar 31, 2020
Dear Tara,
Thank you for taking the time to write this review and we are sorry to hear you had such a frustrating experience.
Our app offers not just a fasting tracker, but also a water tracker, personalized meal and workout plans, which are created by our professional nutritionists and trainers. In your profile, you can easily track your progress. "Tips" section in the app provides you with various articles on how to adopt a healthy lifestyle and intermittent fasting. Also, our specialists are ready for consultation 24/7. Meals database is being updated every week.
You agreed on a subscription when your plan was purchased. After a subscription ends - the payment is taken automatically, however, you can cancel automatic subscription renewal anytime by informing us at hello@dofasting.com. As per our terms and conditions, the subscription cancellation request should be sent 14 days prior to the renewal.
If you have any questions - do not hesitate to contact us via email! Our team will gladly assist you!
Helpful Review?
6 People Have Voted
Posted on Mar 26, 2020
Cannot contact company, need help
I could not download the app on my phone after paying for it...I would like a full refund of $46.00. I have contacted my credit card company and they asked me to contact "DoFast". There is no way to contact them without starting a new account. Please help.
Bottom Line: No, I would not recommend this to a friend
Company Response from DoFasting
Mar 31, 2020
Dear Patricia,
Thank you for the feedback and we are sorry to hear that our service was not of the quality you expected.
You can contact us anytime at hello@dofasting.com. Our team will gladly assist you!
Helpful Review?
6 People Have Voted
Posted on Mar 31, 2020
Contact phone number not working?!
I thought I canceled. But I was billed again. I called the contact phone number and it doesn’t work as of today 3/27/2020.
How can they post a contact number and it doesn’t connect. I’m thankful for Capital One credit card because I will deny this charge because I can’t get ahold of them.
Bottom Line: No, I would not recommend this to a friend
Company Response from DoFasting
Mar 31, 2020
Dear Linda, sorry if you weren't able to reach us via the provided phone number.
You can contact us anytime at hello@dofasting.com and cancel your subscription. Our team will gladly assist you as soon as possible!
Helpful Review?
6 People Have Voted
Posted on Mar 31, 2020
Frustrated
I signed up for this and received a box of packets in the mail that look like teabags while I was away from home for two weeks. By the time I returned, I had forgotten almost everything I had learned about DoFasting. So I Googled it and inadvertently signed up for another subscription. It appears the teabags are for making a drink to curb appetite. Is there someone at the company with whom I can speak to learn more about this and to cancel my second subscription? The website is of no help. There is no phone number either. Not a good look.
Bottom Line: No, I would not recommend this to a friend
Company Response from DoFasting
Mar 31, 2020
Hey there Joseph. If you'd like to cancel your subscription, you can always contact us at hello@dofasting.com!
Helpful Review?
6 People Have Voted
Posted on Jun 17, 2020
Customer service is a joke
This place is a complete joke. They still have not issued me a refund. Should have been taken care of back in January/February and they are now saying they cannot issue me a refund even though they have their products back unopened, untouched. I authorized a payment for $66 but then they charged me with a payment for $268.98 which I did NOT authorize. I do not know how this $268.98 was ordered from them. I sent the products back and they are not giving me my money back. This company has taken over $300 from me and have their products and won’t give me a refund. DO NOT waste your time or money on these people or this company. Complete crooks.
Length of Use: 3–6 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Crooks
Customer service is awful
Terrible
Helpful Review?
6 People Have Voted
Posted on Aug 13, 2020
Unsubscribe
I've been trying to unsubscribe but I forgot my password. I have tried to reset it but the promised email to me does not appear in my email account.
The hello@dofasting.com site doesn't exist. Even though I don't use the app I am still being billed $33.00. Without a password, it is impossible to cancel, but they won't let me reset. It is so frustrating! I don't know what else to do.
Length of Use: 3–6 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
The lack of individual menu suggestions, just generic meals for everyone
Impossible to reach anyone to talk to
Impossible to cancel
Company Response from DoFasting
Nov 6, 2020
Hello, Donna
Thanks for reaching out! We're so sorry that you had to face these issues. Probably your email with the new password went to the spam/junk folder. Don't forget to check it! Also, our customer support is always available at hello@dofasting.com (it works). If you'll have any other issues, please contact us!
Best wishes,
DoFasting Team
Helpful Review?
6 People Have Voted
Posted on Nov 9, 2019
I think the app is ok for its price
It's really hard to choose because there are too many fasting apps around, but I'm glad I chose DoFasting.
It has all you could look for. Fasting tracker and the notification are great because you sometimes really lose track time. I like the recipes they give you and exercises really boost the weight loss. I've lost 7 lbs so far and I keep on going!
Bottom Line: Yes, I would recommend this to a friend
Company Response from DoFasting
Dec 16, 2019
Dear Richard, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with our app! Thank you for entrusting your fasting journey to us! Your results are amazing and we believe that you'll reach your goals in no time! If you need our assistance, useful tips or consultation on intermittent fasting - just write to us at hello@dofasting.com, our team will gladly assist you.
Helpful Review?
5 People Have Voted
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