Figure 8 Fitness

The workout is great and if you follow the meal plan and workout you will have success. When I first joined the group it was amazing, supportive, and the challenges were free with no extra purchase necessary other than having the program. I lost 20 pounds and 13 inches overall in a month. The program at that time seemed to care about your health and success.

Since the release of their protein FX things have changed. Now it’s about pushing their protein product and not about the customers. If you share your frustrations or have questions, they will delete you from the Facebook group. As well as turning off commenting on posting and block you from messaging them without warning or hesitation. Even if you send them a private message directly, they will ban you.

I would not recommend this to customers considering to purchase. Because they now only seem to care about the money, not about the customers or their concerns. Please beware.

The sad thing is it’s a great product but zero value on customers and customer service. What was once included and used as a sales pitch, now they have changed and don’t care how the customers feel about it. When approached privately on the matter trying to understand why these decisions were being made and looking for answers, I was deleted and banned immediately from the group. I have since then tried to contact customer support with no word or explanations. I hope this helps someone else.

Bottom Line: No, I would not recommend this to a friend

I thought I bought online access as a one time purchase. It is not ongoing unless you keep paying.

I had no idea; it should be more transparent about the fact it is a 3-month subscription and the. You need to keep paying to access the site.

Bottom Line: No, I would not recommend this to a friend

Finally received a response, I have web access now but no confirmation they are sending DVDs. I do find customer service to be lacking and I still have no order number.

Bottom Line: No, I would not recommend this to a friend

I bought the program and signed up to the monthly membership at an additional cost. The first month went great and I began seeing results with this system.

However, these results grinded to a stop when I stopped receiving my daily emails and workouts even though I had paid for them. This went on for 3 months and I had to get reimbursed every month on my credit card.

I thought I’d give them one last chance a few months later so signed back up for the monthly challenge. I received the day 1 email and workout then nothing else! So frustrating. When I approached customer services on numerous times for an explanation all I finally got back was they had sent them out so it must be a fault with my email! Yeah sure! The email I’ve been using successfully for 10 years for my business with no problem

Bottom line - no accountability on "customer service" side.

Waste of money and disappointing.

Bottom Line: No, I would not recommend this to a friend

I loved the idea, and it may be great for some, it just is not for me.

What I'd like to see different. Beginning workouts 15-20 that would be only 1 layer at a time. The next workout...maybe the next day adding a layer and so on.

I gave up with the second half of the one-on-one and Googled dance exercise and found beginner options where I don't have to learn complicated moves.

I read the reviews after purchase which is not like me, but it seems customer service is more aggressive in helping people and always blaming that people entered the email wrong. I can say I did not have a problem, but don't believe I will have a good outcome with writing a review not being positive.

I would recommend to the right person. Even though I am marking I would not.

Bottom Line: No, I would not recommend this to a friend

I really enjoy the workouts. It took a lot of time to practice the basic moves for 7-10 days (had a cold), and after my first two weeks of doing the basic routines, I am feeling the difference. Jaana is very good. The app is not great, but the website is good though, but not always clear where to find routines. I sent two emails and got replies, which helped enormously.

I really really like it, and Jaana has good advice, routines really keep my attention right to the end, and the layering is great for building up to the standard I’d like to get to.

Bottom Line: Yes, I would recommend this to a friend

Four stars - I really like the exercise program, loved the customer service rep, but the website could be clearer and more descriptive

I was concerned after reading the reviews about not getting the product and having poor customer service. After all, it’s not $5 or $10 but over $50, and to not get the product would be very upsetting. I finally decided I’d risk it because for a long time, I’ve been looking for an exercise program that focused on the dancing first, with the weight loss/cardio workout happening naturally from the intense dance instruction. Most exercise programs (including Zumba) seem to focus primarily on the workout and pepper in some dance moves and hip hop music here and there.

The website description was very vague in explaining what the product was and how you could access the materials. In fact, much of the information I learned about the program came from other reviews. Furthermore, I am old school and prefer having the DVDs. I could not tell how much the DVDs cost and how much the add-ons were, let alone exactly what I would be receiving. This and the previous reviews added to my nervousness about ordering. So, I emailed the support at Body FX email for clarification and received a response from Valerie in less than 4 hours on a weekend. I could not have asked for better customer service as I emailed her no less than 8 times. She even reminded me to inform her if I decided to purchase the DVDs because I should be reimbursed $4.95 shipping since I already paid for part of it with the other DVD purchase. I received a reimbursement within a few hours of emailing her about my purchase.

So, I personally thought the customer service was phenomenal. However, I should not have had to bother customer service so much if the website was clearer. This is why I gave it 4 stars instead of 5.

Bottom Line: Yes, I would recommend this to a friend

I like these workouts very much. The dance moves are fun to learn and use. My only complaint is that Jaana, the leader, is NEVER quiet. You can’t really hear the awesome music from her constant stream of comments! Just give us the move and then let us do two or four reps to the music. We have eyes to see the moves. I find it really distracting and sometimes I have to quit halfway through because I am so annoyed.

Bottom Line: Yes, I would recommend this to a friend

This is not a scam. There are no hidden subscriptions. The shipping was pretty high, but you get 9 DVDs and the total cost averaged out to less than $10.00 per DVD. I will probably never be able to do two of the DVDs because they are very high impact and I have knee issues. She is an excellent instructor and there is more variety in the music than on the Core Rhythms (which I love.) The rest of the videos have modifications for lower impact. Jaana Kunitz is very loud on this program. I discovered if you go down to setup and turn the music louder it is a lot more fun, and you can still hear her instruction, which is excellent. This is like a real dance class and a very intense workout. The next day my abs are sore. She also includes tubing for upper body work, a workout schedule, and diet plan. I am not the best dancer so I tend to do the less complex choreography. This is a program you can build on. Yes I would recommend it to a friend if they like to dance and liked Core Rhythms.

Bottom Line: Yes, I would recommend this to a friend

I have danced with these videos and melted 7.5 inches off my waist along with following the diet and staying hydrated. The videos are high intensifying, you sweat, and make great gains while having fun. I not only endorse Figure 8, but I will be teaching it in the future with a certification through Jaana.

Bottom Line: Yes, I would recommend this to a friend

I didn't purchase the DVDs; I do the workouts online. This is the best workout I've ever done in my life. I sweat more doing this than anything I've done before. It's hard. It's fast. It pushes you. I would rather do dance moves to burn calories and workout than sit in a boring gym lifting weights. Best money I've ever spent.

Bottom Line: Yes, I would recommend this to a friend