FixMeStick Reviews

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FixMeStick

Overall Rating

4.3

697 Customer Reviews

Summary

FixMeStick is a plug-and-play USB device that is intended to remove viruses from your computer and optimize it for speed. See How customers are reviewing this product.

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Customer Reviews

4.3 Stars out of 697 Reviews
5 Star:70% 4 Star:11% 3 Star:3% 2 Star:4% 1 Star:10%
84% Recommend This Product
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Posted on Feb 19, 2019

Two Malware files were detected by FixMeStick, and I asked for help with the removal on my Mac computer.

By Edward H., Owens Cross Roads, AL, Verified Reviewer

Even though our communication was all done in a texting manor on our computers, everything went well and I was happy to know that the two infections, or you might say Malware, were removed by Kyrstin.

Thank you.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 18, 2019

Unstick FixMeStick

By Rene J., Ontario, Canada, Verified Reviewer

I emailed FixMeStick because it got stuck on one page before the scan started. I rebooted, did a virus check to no avail, so I emailed them. They were quick to respond, I was very slow to react due to my schedule.

When I finally followed the procedure they sent me, it was an easy fix.

I've been with them for many years and this was the first hiccup, so I'm happy with the stick and support staff.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 18, 2019

Best product out there

By Linda D., Lemon Cove, CA, Verified Reviewer

I am an old customer and just upgraded to the latest version of FixMeStick. I have told so many people about it that have old computers or are having trouble with their computers running slow that some have bought from retail, but most have bought from HSN since they don't have to pay a renew fee every year. From what I have heard from them they love it and their computers have all been running a lot better than before they bought the FixMeStick.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Feb 18, 2019

It does not work

By Dieter L., California, Verified Reviewer

I plug the FixMeStick in my Windows 10 computer and after 8 hours it did not complete the scan. I am very unhappy with the FixMeStick. I bought it at HSM2 FOR $64.00, IT DOESN'T WORK! I would like a REFUND.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Feb 18, 2019

Hi Dieter,

Thanks for reaching out. I'm sorry to hear the FixMeStick wasn't able to complete. Please contact our customer support team at support@fixmestick.com or via live chat on our website www.fixmestick.com between 10 am and 6 pm EST. We'd be more than happy get FIxMeStick working on your computer, or guide you through getting a refund.

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Feb 18, 2019

Great little device

By Michael F., Medicine Hat, Alberta, Canada, Verified Reviewer

When my other anti-virus didn’t solve the issue with my computer, I gave the stick a go.

It found malware and other stuff on my computer that the top anti-virus software didn’t. Saved me money in the long run.

Thanks.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Feb 17, 2019

FixMeStick is ok

By Victor T., Texas, Verified Reviewer

I ran FixMeStick on one machine and it worked fine. When I ran it on the second one it could not find a virus and it left me with a white screen. Not telling me what to do next. I thought my system was lost. Playing with it I was able to get it back. You need more instructions. I'm not sure it's worth the money.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Feb 18, 2019

Hi Victor!

Thanks for reaching out. If you need more instructions about using FixMeStick, we have a support website here: https://www.support.fixmestick.com. Further, if you ever run into trouble and would like to get in touch with an agent, we have an amazing North-American based customer support team reachable by emailing us at support@fixmestick.com or through our live chat on our website https://www.fixmestick.com between 10 am and 6 pm EST. We're more than happy to help you get it working and walk you through anything you may need!

Let us know if we can help with anything else.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Feb 17, 2019

FixMeStick is not a gimmick, it actually really works!

By Mark C., Vancouver, British Columbia, Canada, Verified Reviewer

My computer was running slow and kept freezing up. I have an updated version of Kaspersky anti-virus and Maleware bytes on my computer. I used FixMeStick and it found two viruses and one maleware file on my computer which it was able to remove. Now my computer runs perfectly as it did before I had these virus files. I don't know why my antivirus software let these files through but FixMeStick worked and I couldn't believe it. I will definitely use FixMeStick again and highly recommend this product.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 16, 2019

Great product

By Peter B., Newmarket, Ontario, Canada, Verified Reviewer

What can I say about FixMeStick? I bought two FixMeSticks when I saw them on the Shopping Channel. I have 6 computers and FixMeStick (one) does three computers, so I bought two of them. When I started to use FixMeStick I had some trouble with FixMeStick and some of my computers. But the people at FixMeStick got me up and running. The people at FixMeStick stayed with me all the way. It did not matter if it took 5 minutes or two hours. They stuck with me until I was up and running. The staff was very polite and knowledgeable. I could call anytime and they helped me. I am glad that I bought the product and have no regrets what so ever. The FixMeStick does what it promises to do and that is to get rid of virus and malware.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Feb 15, 2019

Excellent

By Lisa C., Sainte-Anne-de-Madawaska, New Brunswick, Canada, Verified Reviewer

I was very impressed with the easy instructions and also how easy it was to use. I would definitely recommend this to all my friends. I also think the price was not bad and that it was worth it.

Thank you.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 15, 2019

Amerin2

By Bennett S., Ontario, Canada, Verified Reviewer

Amerin2 stands for American Indian 2 which is the name of my computer. I found the process the FixMeStick used was an excellent tool, it managed to get rid of some demons that I never knew attached themselves is hidden places. I knew the scan would take a bid and glad it did because I knew then that the product lived up to its name. I have a couple of other computers that are sitting here and will be using them with the stick. Thank you for the product and I look forward to hearing from you lot again with an even better product. Cheers guys.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 15, 2019

Lost the FixMeStick

By Kevin M., Montreal, Quebec, Canada, Verified Reviewer

The FixMeStick somehow fell out of my pocket and I couldn't find it. I notified customer support and was told a replacement would be delivered in 6 to 10 days. It came within 3 days. Support from FixMeStick could not be better. I wish other companies had as good of support.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 14, 2019

Great product

By Donald M., Grand Rapids, MI, Verified Reviewer

Not sure when I purchased my FixMeStick, so do not know when it expires.

I used it yesterday, on my home and laptop computers. Worked very well, found problems on both, cleaned them out. One on my laptop was never found by my WebRoot software.

Once again, great product. I would recommend to anyone that asked.

Thank you.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 14, 2019

Hang on in there!

By Julie H., Brighton, United Kingdom, Verified Reviewer

When I received the FixMeStick I did exactly what it said on the packet, but unfortunately, it would not work on my Windows 10 PC. I rang the helpline and got through to a very pleasant agent who talked me through the procedure. I must admit it took 3 attempts for it to work, but it did state that this can happen, anyway we finally got there, in all fairness it took around 30/45 minutes to work, but we got there in the end. My agent, Alexandra, was so patient talking me through this, I cannot thank her enough. So if you have any problems, do not hesitate getting in touch with Support, which is free-phone.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 12, 2019

Prior use and feedback

By Ron B., Rochester, NY, Verified Reviewer

I first tried the FixMeStick in 2015, and successfully cleaned up my desktop computer. It took a few hours, but was totally worth the wait. I'm happy to hear that it's still available for reactivation. I have been recommending it since my first time using it.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 11, 2019

Helped, but not great

By Becky C., Illinois, Verified Reviewer

This is the second computer I have used it on. The first was an older laptop that an IT person told my daughter was "toast," not worth working on. It got that laptop up and running pretty good for a 10-year-old laptop.

My desktop is just running slow all the way around. I had cleaned out a lot of files, done disk cleanup and defrag, run cleaning software and malware programs. After using the FixMeStick, the speed improved a bit, but not near as much as I was expecting it to.

Bottom Line: Yes, I would recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Feb 11, 2019

Hi Becky,

Thanks for reaching out. I'm glad to hear the FixMeStick helped your computers!

If you're still experiencing a slow-running computer, try the steps in our blog article about how to speed up a slow computer here: https://www.fixmestick.com/blog/speed-up-your-computer/

There may be some steps you missed that could help speed it up! Further, we have a partnership with System Mechanic for all FixMeStick customers. You can find out more information about that here: https://www.fixmestick.com/system-mechanic/

If you'd like an agent to take a look at your computer to see if he can help, don't hesitate to send us an email at support@fixmestick.com and we'd be more than happy to help you!

Best,

Claire

Posted on Feb 10, 2019

GREAT SERVICE!

By Robert M., Langley, British Columbia, Canada, Verified Reviewer

I recently moved (November 1, 2018) after I sold my half of my townhouse to my sister. Unfortunately, I had some unwanted help in packing. When I began to unpack at my new place, putting my comp, stereo, and TV together, both remotes for my DVD Players, my TV, and stereo were missing from my electronics boxes along with my FixMeStick. The reason I waited so long before contacting FixMeStick was the forlorn hope they would turn up eventually. (That, and I had surgery in December and was in the hospital for 22 days.)

Now, I am not a geek. I can surf the net, send emails and go on eBay and Amazon and buy some things, but without FixMeStick or another good program, like it, my computer is filling up with unwanted junk. Having given up on finding any of them, I phoned FixMeStick and begged for help. The call was accepted by Jessica Szarek, and in a most pleasant voice, she quickly reassured me that things would get better fast and that they would mail me a new FixMeStick promptly, and that I would get it in the next five business days. GREAT SERVICE! Five stars out of five.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 10, 2019

Impressed

By Anita S., Edmonton, Alberta, Canada, Verified Reviewer

I had to clean three different laptops with different degrees of infestations. I am quite impressed with FixMeStick. I just use the stick so I am not sure if there are any more issues with the laptop, but my initial response is a glowing hallelujah.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 9, 2019

A disaster!

By Patricia M., Calgary, Alberta, Canada, Verified Reviewer

I bought this for my Dell Inspiron laptop to fix a suspected virus. It made my laptop unusable. Could not access windows. Used the solutions on the FixMeStick website over and over again to no avail. This is going back to Amazon. My laptop is now garbage. It would cost me $200 to assess the problem. I can buy a new laptop for $300. Thank you FixMeStick!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Feb 11, 2019

Hi Patricia,

I'm very sorry to hear about your experience with the FixMeStick. Please contact us at support@fixmestick.com or online chat with an agent at www.fixmestick.com between 10am and 6pm EST. We want to help you get your computer back up and running!

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Feb 6, 2019

FixMeStick has saved my computer more than once!

By Joe R., Sweeny, TX, Verified Reviewer

I didn't know that my computer was infected with the Dr/FakePic until I ran the FixMeStick. It infected my whole computer. Even had to let Support take over my computer and fix it. No other anti virus or malware will catch this virus. The Support can't be beat! They are the BEST! Kudos to Shruti for the help!

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 6, 2019

Great product and excellent service

By Bobby T., Harriman, TN, Verified Reviewer

I misplaced my FixMeStick and Laura contact me to see why I had not done a scan on my computer for an extended length of time. I replied that I had misplaced the Stick and she graciously said she could replace it a no cost to me. I should receive it in the next day or so! I have two computers set up in my study (I'm retired) and have another one in my office at my daughter's house some 500 miles away near Little Rock, Arkansas. I really value having the FixMeStick.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 6, 2019

Disappointed

By Bonnie A., Ontario, Canada, Verified Reviewer

Good morning. Quite simply, have not notice an appreciable improvement.

I am still bothered by persistent malware which I had hoped would be taken care of by this product.

Disappointed thus far.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Feb 7, 2019

Hi Bonnie,

Thanks for reaching out. If you are concerned that the FixMeStick might have missed something on your computer, please email us at support@fixmestick.com or live chat with us on our website www.fixmestick.com between 10am and 6pm EST and one of our agents would be more than happy to take a look for you!

Looking forward to hearing from you.

Best,

Claire

Posted on Feb 6, 2019

Lost.exe.Thought it was virus.

By Calvin M., McComb, MS, Verified Reviewer

I used the FixMeStick for the first time since I bought it. Something happened after my son used my computer. I went to download an update on my embroidery program and all I got was an error stating, "FTCU.exe may have been moved or deleted." I thought at the time it must be a virus. Unfortunately it must have been something else. There was no change in my computer. Maybe Adware or Malware? Never did find the problem. The FixMeStick was unable to find a problem. I couldn't recommend one way or the other as it may not have been the appropriate thing to do.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Feb 6, 2019

Hi Calvin,

Thanks for your review. If you're unsure about whether an issue on your computer is virus-related, send us an email at support@fixmestick.com or live chat with us on our website www.fixmestick.com between 10am and 6pm EST. We're more than happy to take a look for you! If it's a virus and FixMeStick missed it, we'll remove it for you!

Looking forward to hearing from you.

Best,

Claire

Posted on Feb 5, 2019

Like riding an electric bull

By Randy F., Roanoke, VA, Verified Reviewer

An electric bull ride starts out slow and easy and gives the rider a bit of false confidence. As the ride continues the bull goes its own way and, soon after, the rider is "kicked off the bull."

When I first purchased the FixMeStick, my computer was beginning to age and, for the first year, it worked like a charm, so I decided to continue my service on for a second year. Well, like that bull ride, my computer would not let me use the FixMeStick anymore - it would just shut off and I could not get the FixMeStick to work. I called in for help once and I the "engineer" worked with me for quite a while with no solution.

So recently; I noticed that my second year of service(?) was about to expire and I decided I would try again to see if someone could help me get the stick to work - figuring by now they may have work through the issue I was having. After a moderate amount of time, it was decided by FixMeStick that my computer is the problem and that it is over 10 years old.

Admittedly I was a bit perplexed because I "know" the stick had worked in the past, so, why not now? The skeptical side of me thought this determination was an easy out - I cannot tell you how many times I have been told that an electronic device I owned is out of date.

My computer shuts off from time to time, but I thought it was upgrading and I just didn't have a desired time set for updates in my computer. And to this day it does the computer work that I desire it to do.

So this is not what I expected - thus the 2-star rating. However, I will say that when my computer cooperated, the FixMeStick worked like a charm!

Bottom Line: Yes, I would recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Feb 6, 2019

Hi Randy,

Thanks for the review. It is very possible that although FixMeStick worked on your computer two years ago when you initially purchased it, that the updated software and the increased age of your computer are no longer compatible with each other.

Please let us know if there is anything else we can help you with!

Best,

Claire

Posted on Feb 5, 2019

Virus vs. malware catcher

By Peter |., Gatineau, Quebec, Canada, Verified Reviewer

The FixMeStick was useful in catching a number of viruses last week but did not catch some malware contracted yesterday when I put the stick into the computer. Maybe it isn't equipped to get malware. Thought this might be useful.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 5, 2019

First time

By Steve S., McKinney, TX, Verified Reviewer

My son's computer crashed. With four teenagers in the house, I wasn't sure, so I pulled out my FixMeStick and let it do its thing. It was easy to use and only took a few minutes. We found no viruses or bad files, but the computer still was not working. The FixMeStick did what it was supposed to do, but it can't revive a dead hard drive.

Thanks, until next time!

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 5, 2019

Fixes

By Terese F., Minnesota, Verified Reviewer

This product is SIMPLE to use, even for me. I have an extraordinarily difficult time with most things due to a traumatic brain injury, but I can figure it out with ease! VERY user-friendly. The best thing is that it is also effective in catching spam and other computer hack assaults!

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 5, 2019

Easy peasy to install

By Lorna S., Iroquois, Ontario, Canada, Verified Reviewer

The installation was quicker than I had anticipated since I am not tech inclined. The download was fast and the running time was not to bad. I ended up with only one problem and it was fixed. My computer seems to run more efficiently now. I like this product.

Bottom Line: Yes, I would recommend this to a friend

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