FixMeStick Reviews

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FixMeStick

Overall Rating

4.3

697 Customer Reviews

Summary

FixMeStick is a plug-and-play USB device that is intended to remove viruses from your computer and optimize it for speed. See How customers are reviewing this product.

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Customer Reviews

4.3 Stars out of 697 Reviews
5 Star:70% 4 Star:11% 3 Star:3% 2 Star:4% 1 Star:10%
84% Recommend This Product
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Posted on Nov 19, 2018

Not impressed

By Jill H., Texas, Verified Reviewer

I purchased this product for about $70 and used it on my laptop. The scan stated that it took care of 9 issues, but it provided no information on what these were. Unfortunately, my computer is now running even slower than it was before loading the FixMeStick!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Nov 19, 2018

Hi Jill,

Thanks for reaching out. If you'd like to take a look at your scan history, you can do so by logging into your FixMeStick Account here: https://app.fixmestick.com/account/login/.

If you're still having trouble with your computer, please send us an email at support@fixmestick.com and an agent would be happy to take a look for you!

Best,

Claire

Helpful Review? 2 People Have Voted

Posted on Jan 23, 2019

First impression

By L S., Toronto, Ontario, Canada, Verified Reviewer

I just got my FixMeStick last week. I tried it a few days later. It was very easy to use, I just followed the online instruction and it took less than a few minutes for the software to begin scanning my system. After about one hour, the program was able to detect two hidden viruses in my hard-drive and it was able to remove them. I also have anti-virus software installed, but it did not detect these viruses on my computer. Overall, so far so good...

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Jan 24, 2019

Great product and support

By Don S., Langley, British Columbia, Canada, Verified Reviewer

Yes, I saw the ads, watched the videos, but was still skeptical. The product was FixMeStick. Yes, I was using a well know security program that was supposed to stop my PC from becoming infected with viruses and malware, but it still happened. My browser kept locking up with warning dialog boxes, informing me to take action before all my files would be deleted in 243 seconds or a warning box from Norton Security that my PC was infected with seven harmful items. The problem was, I didn't have Norton installed on the PC to begin with. So desperate, I bought FixMeStick, what harm could that do compared to the crap that was already happening. I tried it out that night and yes, it removed a pile of garbage from the PC and helped to speed it up. FixMeStick did state that some deep-seated viruses and/or malware might still cause a problem, but to contact their support team for help, that was my case. I sent a quick email to support explaining my problem and within an hour had a reply. Long and short, they solved the issue and my PC is now running perfectly. Thanks, Kyrstin, for your diligence, understanding and fast service.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Feb 4, 2019

Great

By Holly M., British Columbia, Canada, Verified Reviewer

I love the FixMeStick but was very disappointed that it is not Android compatible. But on the first scan, it found and removed viruses. It would be great if you could make a FixMeStick that is compatible with all operating systems as I live 30 minutes drive one way to a town to have a tech work on all and any electronic devices.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Feb 16, 2019

Great product

By Peter B., Newmarket, Ontario, Canada, Verified Reviewer

What can I say about FixMeStick? I bought two FixMeSticks when I saw them on the Shopping Channel. I have 6 computers and FixMeStick (one) does three computers, so I bought two of them. When I started to use FixMeStick I had some trouble with FixMeStick and some of my computers. But the people at FixMeStick got me up and running. The people at FixMeStick stayed with me all the way. It did not matter if it took 5 minutes or two hours. They stuck with me until I was up and running. The staff was very polite and knowledgeable. I could call anytime and they helped me. I am glad that I bought the product and have no regrets what so ever. The FixMeStick does what it promises to do and that is to get rid of virus and malware.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Apr 19, 2019

Do not think FixMeStick works

By Mike H., Claremont, Ontario, Canada, Verified Reviewer

I bought your stick and ran a scan. It found only 2 things, which I think was what came with the computer. One being a Coupon printer and something else with my name on it. The problem I have, I know I have some malware that did not show up. Two or 3 times have had screen flashing red with bells going off and WARNINGS and telling me to call a phone number to fix. OR COMPUTER WILL NO LONGER WORK. When that happens the computer is frozen until you unplug and reboot. Recently 2 emails telling me they installed malware on my system and demanding a $2000 ransom. I still have emails if you want to see. I have the computer freeze up saying some kind of script running. Computer slowing up. Emails not coming thru properly and the list goes on. Your stick found none of this. How is this possible it found nothing? Would certainly like to discuss with FixMeStick before posting.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Apr 24, 2019

Hi Mike,

Thanks for reaching out. What you're experiencing sounds like you've got popups that must be removed from your computer. Please contact us at support@fixmestick.com or through our website at https://www.fixmestick.com/contact and an agent would be happy to work with you remove it!

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 2 People Have Voted

Posted on Apr 29, 2019

Do not buy this product!

By Curtis C., Everett, WA, Verified Reviewer

Thanks to FixMeStick my laptop is now slower than ever, unusable, and your system mechanic is unreachable.

I want my money back.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Apr 30, 2019

Hi Curtis,

I'm sorry to hear you're having problems with your computer after using FixMeStick. Please contact us through our website at www.fixmestick.com/contact/ or through email at support@fixmestick.com and we'd be more than happy to work with you to resolve the problem.

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 2 People Have Voted

Posted on Apr 30, 2019

2 or 3 stars on 5

By John M., Montréal, Québec, Canada, Verified Reviewer

My daughter's computer would shut or freeze after seven minutes. The FixMeStick ran a whole 3 hours and completed its scan. Still had to use Malwarebytes and Windows Defender to get the thing running nicely. The Malwarebytes found 80 problems after the FixMeStick ran.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on May 2, 2019

Somewhat worked

By Bob T., Ontario, Canada, Verified Reviewer

I am still having issues even after using the FixMeStick. Also, I signed up for a 30-day free trial but by the time I received it in the mail, 10 of my 30 days were gone already. I am fairly sure it did do something but it did not fix all the problems, i.e. redirects to unwanted sites.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

May 4, 2019

Hi Bob,

Sorry to hear you're still having issues after using the FixMeStick. Please email our customer support team at support@fixmestick.com and we'd be more than happy to resolve those issues for you! Further, we'll happily extend your trial to account for the 10 days it took to reach you.

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 2 People Have Voted

Posted on Jun 20, 2019

FixMeStick

By Barry B., Emmaus, PA, Verified Reviewer

I'm afraid I must give the FixMeStick a poor review. I have been on the phone with multiple techs three times and we were unsuccessful in starting a scan. All the techs were knowledgeable, friendly, and very helpful but still, we failed. I am convinced my next step will be tossing my two sticks in the trash and exploring another avenue to clean my PC laptop.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jun 20, 2019

Hi Barry,

I'm sorry to hear you weren't able to get FixMeStick working on your computer! I can see you worked with several agents to try and get it started. It can be tricky to get started on certain computers, but typically it gets going once the correct combination of procedures has occurred. Please let us know if there's anything else we can help with! Or if you'd like to continue troubleshooting to get it started on your Toshiba laptop.

Best,

Claire

Helpful Review? 2 People Have Voted

Posted on Jul 2, 2019

Does it work?

By Clinton S., Logan, WV, Verified Reviewer

My computer has been online for two months with no virus software. I used FixMeStick and it says there are no viruses or errors. So does FixMeStick work, I have no idea. You would think there would be something on my computer for FixMeStick to find but it has found nothing.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jul 8, 2019

Hi Clinton,

Thanks for reaching out. Often computers come with their own basic built-in virus protection that may be shielding your computer for now. However, if you're concerned that your computer might have viruses that FixMeStick is not detecting, please reach out to our support team at www.fixmestick.com/contact/ and we'd be more than happy to check your computer manually for anything!

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 2 People Have Voted

Posted on Jul 29, 2019

Replacement FixMeStick

By Sterling C., Arroyo Grande, CA, Verified Reviewer

I contacted FixMeStick online and inquired as to the possibility of obtaining a replacement for my lot USB device. I received a prompt response the next day and a replacement was sent, hassle-free, no questions asked. Great service from Karen Lam.

Wish other companies were so efficient.

Thank you.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Jul 29, 2019

Very happy with response

By John D., Okotoks, Alberta, Canada, Verified Reviewer

Had a problem and sent an email to FixMeStick. Received a timely response and it helped me fix the problem. I also love my FixMeStick. Have been using it for years. Your representative was very helpful and I would not hesitate to go that root again should another problem arise. I would also recommend FixMeStick to everyone.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Jul 29, 2019

FixMeStick is a must

By Hans M., Doorn, Holland, Verified Reviewer

I like to give my impression about FixMeStick.

I tried many other programs before, mostly disappointing results and also costly. I tried FixMeStick and saw the good results.

Previous programs I did not trust at all. I can tell you I trust this stick for 100%. I used on my PC: AVG (paid edition), HitmanPro and Malwarebytes. They all removed all the intruders and I thought my PC was okay and clean. I started this stick and it found malware, etc., so I think my PC was checked better by this stick. It digs deeper in the PC. Now I will use this stick as an extra tool to be sure the PC is 100% clean. I'm happy I got this stick, so useful! Use it!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Jul 31, 2019

Customer service

By Philip F., Saskatoon, Saskatchewan, Canada, Verified Reviewer

I purchased the stick locally and ran the program. I have an older Macbook Pro. For some reason, the stick removed my Bluetooth. I contacted customer service and was assigned to Karen Lam. She contacted me very quickly with a suggestion for a fix. The fix didn't work and she offered another solution. It was to upgrade the stick and run the program again. I upgraded and ran the stick again and my Bluetooth returned. I exchanged several emails with Karen and she was very prompt in replying. Excellent customer service!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Nov 16, 2019

FixMeStick did not load

By Gordon H., Surrey, British Columbia, Canada, Verified Reviewer

My desktop computer (using Windows 7) decided it did not want to upload and run a FixMeStick scan, Talia provided very easy to follow instructions on how to restore my computers ability to load FixMeStick.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Nov 24, 2019

Satisfied with FixMeStick.

By Gerhard M., Mississauga, Ontario, Canada, Verified Reviewer

Have used FixMeStick for some years now. Although I still use Norton's AV program the periodic use of the FixMeStick program provides additional comfort to know that my system is clean. But be prepared to walk away from it when it runs as, depending on the size of your database, etc., it can take several hours for each and every file to be examined - it is that thorough.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Nov 25, 2019

MY REVIEW

By William S., Alberta, Canada, Verified Reviewer

FixMeStick is the only protection I use. I have found it to be thorough and fast, I have never had a problem signing in, and I have to leave my computer while it is doing its thing, never came back to a problem. I suggest it to all my family and friends.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Dec 6, 2019

Exceptional technical support!

By Pierre B., Montreal, Canada, Verified Reviewer

Because of my old computer, I had an issue with having my FixMeStick work properly. The agent at technical support chatting was perfect. She offered multiple ways to resolve the issue and stayed with me even if it took a long time. That is the type of customer service I always look for.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Dec 13, 2019

FixMeStick removes viruses as advertised

By Brian H., Calgary, Alberta, Canada, Verified Reviewer

FixMeStick removed viruses that other computer antivirus programs can't, as well FixMeStick speeds up your computer operating system noticeably after removing viruses.

FixMeStick Tech support is excellent and responds very quickly to any questions that you need to ask.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Dec 14, 2019

FixMeStick

By Sheri L., Melbourne, FL, Verified Reviewer

I would highly recommend FixMeStick to anyone with a computer. I have used it for several years and it is a great product. It is easy to use and has kept my computer worry-free. I try to run it at least twice a month unless I see something that may look funny and then will run it again. Especially when these idiots call and say this is so and so with support for your computer and your IP address is being hacked. FixMeStick will never call you for that. Again, great product.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Dec 17, 2019

Great customer support

By Derrick H., Oshawa, Ontario, Canada, Verified Reviewer

After 3 failed attempts to remove the virus with the stick, I was contacted by the company with an explanation and an offer to remove the viruses from their end.

Laura did a screen share that took a fair amount of time and a lot of patience on her part.

The process worked and everything is now operating as it should.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Dec 27, 2019

Wouldn't do without one

By Marilyn P., Vancouver, British Columbia, Canada, Verified Reviewer

I was taking my computer in every couple of months to have it cleaned for malware and viruses. It cost at least $60 Canadian every time, plus the hassle of taking it somewhere and being without my computer for a few days. I happened to see a FixMeStick commercial, bought it, and since then no malware or viruses, and no more inconvenience.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Mar 20, 2020

Best computer product.

By Gary B., Newfoundland and Labrador, Canada, Verified Reviewer

I*ve used this product now for years and it has found many viruses that I didn't know I had over the years, great product, and well worth the money. This product can find hidden viruses that can cause problems with the way you use your computer on a daily basis.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Oct 1, 2018

FixMeStick fixed me

By Joseph G., Wagram, NC, Verified Reviewer

Since I've purchased the FixMeStick, I have had to call customer service to aid me in several situations. They were very effective with their approach and did, in fact, resolve my issues. I think it was a wise purchase to make. I do not use my laptop every day, in fact, sometimes I go a week without touching it. But when I do remember, I clean it out for viruses as often as possible. The customer service that FixMeStick offers is a valued and an inexpensive service. I'm glad I decided to purchase the FixMeStick and encourage others to do the same. I sometimes feel like I have my own personal check available at my call.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Oct 12, 2018

FixMeStick

By Lison D., Quebec, Canada, Verified Reviewer

I am very satisfied with the FixMeStick. My brother comes to my home with his infected computer. We install FixMeStick and the computer was repaired. My brother was so impressed, he bought his own FixMeStick.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Oct 13, 2018

Service evaluation

By Ronald D., Calgary, Alberta, Canada, Verified Reviewer

I am personally satisfied with their product, and I would definitely refer my friends to them. I have had great service from FixMeStick. I have also installed System Machinic, another one of their products. I am satisfied so far. Thanks to all.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted
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