FixMeStick Reviews

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FixMeStick

Overall Rating

4.3

697 Customer Reviews

Summary

FixMeStick is a plug-and-play USB device that is intended to remove viruses from your computer and optimize it for speed. See How customers are reviewing this product.

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Customer Reviews

4.3 Stars out of 697 Reviews
5 Star:70% 4 Star:11% 3 Star:3% 2 Star:4% 1 Star:10%
84% Recommend This Product
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Posted on Dec 8, 2018

Not compatible with all drives

By Russell C., Chesterfield, MI, Verified Reviewer

I was hoping to really like this product and finally be done of monthly or annual renewals for virus subscriptions software. In all fairness it did scan my much older OS laptop; but not the main reason I purchased it. Currently; I upgraded to an iMac for performance and figured this would be ideal, however, each scan only yielded 67 files in 0 seconds, even under custom scan mode.

I contacted customer support and they were very friendly and resolved the issue. However, the end result did not help me in the least and I just wish they would have included that this device will not scan fusion drives when they are selling them, as I would have never bought one. Other than that, for other OS without fusion drives it should work fine.

Bottom Line: Yes, I would recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 10, 2018

Hi Russell,

I'm sorry the FixMeStick is not compatible with your Mac with fusion drive. We are working tirelessly to get this issue resolved. Please check back with us in a few months as we may have an update that resolves this!

Best,

Claire

Posted on Dec 15, 2018

Not worth it

By Brian W., Alberta, Canada, Verified Reviewer

None, and I mean NONE of the instructions were correct, nor did they work on my ASUS. I wound up having to go into the BIOS and change the method of booting, but I wound up changing so many factors that I had to take notes so I can reset after I got the thing to actually run.

And when it finished the scan, it was SUPPOSED to "clean" my computer. It neither did nor did it offer to do so. Instructions clearly indicate that it will.

Keep your money, take your system into a reputable computer tech.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 17, 2018

Hi Brian,

I'm sorry you had trouble with the FixMeStick. I can assure you that once the scan is complete, it will alert you to any viruses and instruct you to clean them. If you're concerned you may still have viruses on your computer, please send us an email at support@fixmestick.com and we'd be more than happy to take a look for you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Dec 20, 2018

Not good

By Anthony H., Michigan, Verified Reviewer

I purchased FixMeStick, attached to that purchase was McAfee. The install did not take because I have a Windows XP desktop PC. I'm a little confused here. If FixMeStick will help speed up and protect my PC, why another purchase for anti-protection, etc?

My time has been taken in a totally different direction than promised!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 2, 2019

Hi Anthony,

Thank you for reaching out. As the FIxMeStick is a virus-removal device only, it does not protect against viruses which is why we recommend McAfee Total Protection. Think of McAfee like regularly brushing your teeth as cavity prevention, then FixMeStick as the dentist you see to do a deep clean of your teeth. You can read more about the differences here: https://www.fixmestick.com/en-ca/fixmestick/.

Best,

Claire

Posted on Jan 7, 2019

Performance

By Ken R., Newport Beach, CA, Verified Reviewer

It does not do anything significant for my Apple Air. I have an infestation and all they do is direct me to manually remove the threats...what’s the deal?

If their product is supposed to work, what's wrong, am I doing something wrong, are they not supporting Apple?

I’m looking for something that works...theirs apparently doesn’t.

Bottom Line: No, I would not recommend this to a friend

Posted on Jan 14, 2019

Not as advertised

By Vivian L R., Pawtucket, RI, Verified Reviewer

First of all, I did not know it was a subscription! Very confusing to get it to run correctly. And, lastly, I believe it is advertised incorrectly. I thought it was to "fix" whatever was wrong with your PC; it does not. It is nothing more than a program that looks for viruses.

I returned it today.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 15, 2019

Hi Vivien,

The FixMeStick searches for and removes viruses from your computer. It is not a computer repair tool. If the issues you're having on your computer are not virus related, then FixMeStick will not solve them. We are partners with System Mechanic (A PC optimization tool) and as a FixMeStick customer, you are eligible for a discount on this product. You can view more information here: https://www.fixmestick.com/en-ca/system-mechanic/

Let me know if there's anything else we can help with!

Best,

Claire

Posted on Jan 19, 2019

Review

By Rosie M., Nevada, Verified Reviewer

So far I have used the FixMeStick on my desktop PC, but it is still slow so I plan on doing another cleaning over the weekend. Now I have tried to use the FixMeStick on my laptop but it did not work. When I plugged it in and double clicked to run, it will not run. Why can't it work on laptops?

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 21, 2019

Hey Rosie!

Thanks for reaching out. FixMeStick definitely works on laptops! If you're having trouble getting FixMeStick started, send us an email at support@fixmestick.com and we'd be more than happy to help.

Looking forward to hearing from you.

Best,

Claire

Posted on Jan 21, 2019

Not what I thought!

By Alex S., Mississauga, Ontario, Canada, Verified Reviewer

From what I can understand, it doesn't fix my computer, it tells me that I have threats, which I knew from WinZip. So to me, it's not worth it if I have to purchase something else to FIX my computer.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 23, 2019

Hi Alex,

I can see from your account that the FixMeStick found and removed 2 threats from your computer! If you're concerned you may still have viruses that the FixMeStick did not remove, please contact us at support@fixmestick.com and we'll be more than happy to take a look and manually remove them for you.

Looking forward to hearing from you.

Best,

Claire

Posted on Jan 22, 2019

Unhappy camper

By William R., Topeka, KS, Verified Reviewer

I have had nothing but bad results with FixMeStick. At first, it didn't work at all, and it was fixed VIA their website. The last time I used it screwed everything on my computer and I had to restore a backup, thank goodness I had a backup. At this point, I do NOT trust their soft/hardware, so I won't use it. Please note that I want to CANCEL my subscription to FixMeStick. DO NOT bill me for anything!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 23, 2019

Hi William,

I'm sorry to hear about the trouble you've had with FixMeStick. We always strive to give our customers the best experience and make sure they are happy with the product! I hope that you were able to get in touch with one of our agents to rectify the problems. If not, please email us at support@fixmestick.com and we'd be more than happy to look into the issues you have been having! It helps us find any potential problems with our software as well.

Further, I have checked and your subscription will end on April 13th, 2019. You won't be billed again after this date.

Best,

Claire

Posted on Jan 26, 2019

I was underwhelmed

By Brad T., Peterborough, Ontario, Canada, Verified Reviewer

I ran this on a new PC with one issue I wanted fixed. I had to write the help desk to resolve it in Windows. It took 18 hours to run and not the 20 minutes I expected. It did fix registry errors, but Windows comes with as much as 50% registry errors and will work just fine. I also ran it on a slow running Panasonic Toughbook and it took 5 days with a 500 gig drive in it. In the end, it found a ton of errors, but five days later when I tried to click on "fix problems," it was frozen. I can't say if this product will work for you. This is only the two times I used it.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 27, 2019

Hi Brad,

Thanks for your review. The length of the scan entirely depends on the amount of RAM the computer has and the number of files/space it has to go through. If your scan is freezing, you likely will need to complete a factory upgrade of the FixMeStick which will likely solve this issue. You can follow the instructions for that here: https://support.fixmestick.com/hc/en-us/articles/360002969893-How-to-Factory-Upgrade-your-FixMeStick

If you have any other questions or problems with your FixMeStick, please reach out to us directly at support@fixmestick.com.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Feb 5, 2019

Like riding an electric bull

By Randy F., Roanoke, VA, Verified Reviewer

An electric bull ride starts out slow and easy and gives the rider a bit of false confidence. As the ride continues the bull goes its own way and, soon after, the rider is "kicked off the bull."

When I first purchased the FixMeStick, my computer was beginning to age and, for the first year, it worked like a charm, so I decided to continue my service on for a second year. Well, like that bull ride, my computer would not let me use the FixMeStick anymore - it would just shut off and I could not get the FixMeStick to work. I called in for help once and I the "engineer" worked with me for quite a while with no solution.

So recently; I noticed that my second year of service(?) was about to expire and I decided I would try again to see if someone could help me get the stick to work - figuring by now they may have work through the issue I was having. After a moderate amount of time, it was decided by FixMeStick that my computer is the problem and that it is over 10 years old.

Admittedly I was a bit perplexed because I "know" the stick had worked in the past, so, why not now? The skeptical side of me thought this determination was an easy out - I cannot tell you how many times I have been told that an electronic device I owned is out of date.

My computer shuts off from time to time, but I thought it was upgrading and I just didn't have a desired time set for updates in my computer. And to this day it does the computer work that I desire it to do.

So this is not what I expected - thus the 2-star rating. However, I will say that when my computer cooperated, the FixMeStick worked like a charm!

Bottom Line: Yes, I would recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Feb 6, 2019

Hi Randy,

Thanks for the review. It is very possible that although FixMeStick worked on your computer two years ago when you initially purchased it, that the updated software and the increased age of your computer are no longer compatible with each other.

Please let us know if there is anything else we can help you with!

Best,

Claire

Posted on Mar 7, 2019

Support

By Justin K., Chicago, IL, Verified Reviewer

I've been waiting for two days for support to answer a simple question. Simple question really. I want to use this for my business and would like to give the report to my customer. The PDF that gets generated on the USB looks clunky, they said there was a better way to view the report, but they have not told me where.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Mar 7, 2019

Hi Justin,

I apologize for the delay in getting back to you, however, our offices are closed on Sunday which is why it took from Saturday to Monday to respond to your request! When I reviewed your correspondences with our support agents, we gave you a link to your account where your scan results are shown. Unfortunately, at this time there is no option to 'download' the results. I will, however, pass this feedback along so we can get that added to our to-do list for improvements!

Please let us know if there's anything else we can help with.

Best,

Claire

Posted on Mar 16, 2019

Not what I was looking for.

By Sarah J., Ontario, Canada, Verified Reviewer

I found the FixMeStick inconvenient in that the stick is hard to keep track of. When you have a virus scanner in your computer you can run it as often as you want. Also, after using the FixMeStick my WiFi was gone. After contacting the company about it, they were great and took care of it right away. But I didn’t like that they can remotely use my laptop and make changes. I didn’t like that. This never should have happened in the first place. I ended up canceling my subscription and will be purchasing a different virus scanner.

Bottom Line: No, I would not recommend this to a friend

Posted on Apr 11, 2019

Not so impressed

By Linda N., Baxter, TN, Verified Reviewer

It was very simple to use and it took all day to run and I still have viruses. I'm going to run it again in the morning. Maybe it takes a few times. If it did take a few times I would be very pleased with it and would recommend it to everyone I know, but right now not so impressed.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 19, 2019

Do not think FixMeStick works

By Mike H., Claremont, Ontario, Canada, Verified Reviewer

I bought your stick and ran a scan. It found only 2 things, which I think was what came with the computer. One being a Coupon printer and something else with my name on it. The problem I have, I know I have some malware that did not show up. Two or 3 times have had screen flashing red with bells going off and WARNINGS and telling me to call a phone number to fix. OR COMPUTER WILL NO LONGER WORK. When that happens the computer is frozen until you unplug and reboot. Recently 2 emails telling me they installed malware on my system and demanding a $2000 ransom. I still have emails if you want to see. I have the computer freeze up saying some kind of script running. Computer slowing up. Emails not coming thru properly and the list goes on. Your stick found none of this. How is this possible it found nothing? Would certainly like to discuss with FixMeStick before posting.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Apr 24, 2019

Hi Mike,

Thanks for reaching out. What you're experiencing sounds like you've got popups that must be removed from your computer. Please contact us at support@fixmestick.com or through our website at https://www.fixmestick.com/contact and an agent would be happy to work with you remove it!

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 2 People Have Voted

Posted on May 2, 2019

Somewhat worked

By Bob T., Ontario, Canada, Verified Reviewer

I am still having issues even after using the FixMeStick. Also, I signed up for a 30-day free trial but by the time I received it in the mail, 10 of my 30 days were gone already. I am fairly sure it did do something but it did not fix all the problems, i.e. redirects to unwanted sites.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

May 4, 2019

Hi Bob,

Sorry to hear you're still having issues after using the FixMeStick. Please email our customer support team at support@fixmestick.com and we'd be more than happy to resolve those issues for you! Further, we'll happily extend your trial to account for the 10 days it took to reach you.

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 2 People Have Voted

Posted on May 16, 2019

Not too pleased

By Wayne H., Craven, Saskatchewan, Canada, Verified Reviewer

I ran the stick. It told me I had infections in my computer, so I let it do its thing. After it was done I haven't noticed any changes in my computer. So I guess the serious infections it said I had weren't so serious.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

May 17, 2019

Hi Wayne,

Thanks for reaching out. If you're not noticing any improvement in your computer's functionality, even after FixMeStick removed threats, the issues might not be virus related! Send an email to our support team at support@fixmestick.com and we'd be happy to take a look for you and recommend the best solution for you.

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Jun 20, 2019

FixMeStick

By Barry B., Emmaus, PA, Verified Reviewer

I'm afraid I must give the FixMeStick a poor review. I have been on the phone with multiple techs three times and we were unsuccessful in starting a scan. All the techs were knowledgeable, friendly, and very helpful but still, we failed. I am convinced my next step will be tossing my two sticks in the trash and exploring another avenue to clean my PC laptop.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jun 20, 2019

Hi Barry,

I'm sorry to hear you weren't able to get FixMeStick working on your computer! I can see you worked with several agents to try and get it started. It can be tricky to get started on certain computers, but typically it gets going once the correct combination of procedures has occurred. Please let us know if there's anything else we can help with! Or if you'd like to continue troubleshooting to get it started on your Toshiba laptop.

Best,

Claire

Helpful Review? 2 People Have Voted

Posted on Jul 27, 2019

Not as simple to use

By Gary C., United Kingdom, Verified Reviewer

I was led to believe you just plug it in and it does everything itself. Well, in my experience, it didn’t. I had to do too many things manually. Also, it didn’t find anything, which I suppose is good. I was running it on a 2013 Mac Pro. Three years old. Overall not satisfied with the experience.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jul 29, 2019

Hi Gary,

Thanks for your feedback. Sorry to hear you're not satisfied with your experience with FixMeStick. As with most hardware and software, there are some steps you must go through in order to allow FixMeStick to scan your computer. We have tried to make this process as simple as possible for most computers. If you ever have trouble, please don't hesitate to contact us at www.fixmestick.com/contact/.

Please let us know if there's anything we can help you with.

Best,

Claire

Posted on Sep 2, 2019

Just got it on 8/24/19

By George H., Florida, Verified Reviewer

Check with me in 6 months, I'll let ya know then. But thank you all for checking! That's more than most companies do! Nobody seems to want to make themselves available to their customers. One thumb up so far! Smiley face. One thing that is needed is 24-hour support. Then maybe if it works very well, two thumbs up. You will see I can't give a recommendation now, I don't know if it works, only time will tell! You might want to consider adding a third choice at your bottom line question (for those who just received the stick), it will remove the problem of checking the "No, I would not recommend box." But I can't tell others it works because I don't know it works yet - sorry.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Sep 3, 2019

Hi George,

No worries if you haven't tried the FixMeStick yet! However, once you do, please consider updating your review/star rating to reflect your experience, we'd greatly appreciate it! If you need any help with the FixMeStick at all, don't hesitate to reach out to us through our website at https://www.fixmestick.com/contact/.

Best,

Claire

Posted on Sep 12, 2019

Mac FixMeStick

By John C., Louisiana, Verified Reviewer

The support was fine but I'm not satisfied with the FixMeStick's use with a 2019 MacBook Pro...it won't work. You can find out about this with my call. I feel I did not get my money's worth. If you're a PC user it works fine.

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 12, 2019

Software

By Andy R., England, Verified Reviewer

Used this on an old four years plus desktop (running a bit slow at times!), made no difference to the machine, nor did it find anything during the scan. I would have expected to have found something on PC this old which is used every day. This appears to just be yet another bit of hyped-up software! With the usual ads to sell you other software.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Sep 13, 2019

Hi Andy,

Sorry to hear the FixMeStick did not improve your computer. Sometimes, if your computer is slow or old, it's the software on the computer (as well as bloat from lots of documents/pictures, etc.) that is slowing it down, and not viruses. Please reach out to our support team at support@fixmestick.com and we'd be more than happy to take a look for you (to see if the FixMeStick may have missed anything, or whether it's just your software) and recommend next steps you can take to get your computer running smoothly again!

Looking forward to hearing from you.

Best,

Claire

Posted on Oct 24, 2018

I want to like my FixMeStick program, however, I'm let down

By Kenneth M., Jacksonville, FL, Verified Reviewer

It turns out I had no viruses, therefore what I needed was a one-click optimization program, and the let down for me is the optimation program they offered to sell to me also clears viruses.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Oct 24, 2018

Hi Kenneth,

I'm sorry to hear you're not satisfied with your FixMeStick! It sounds like you purchased System Mechanic, one of our partner products. While the Pro version contains antivirus, it won't be as effective at removing viruses as your FixMeStick is. System Mechanic is an optimization tool that works very well in coordination with FixMeStick to keep your computer running well.

If you suspect the FixMeStick may have missed something in its scan, don't hesitate to email us at support@fixmestick.com. One of our agents would be more than happy to take a look and make sure you are completely satisfied with your product!

We look forward to hearing from you.

Claire

Posted on Nov 30, 2018

Might have worked, might have caused more problems

By Randel H., St. Francis, MN, Verified Reviewer

After almost three days, I am still trying to use the Chrome browser with little or no success (I sometimes can access one website between reboots, sometimes not). The free trial of McAfee LiveSafe is not going well. Makes my i7 seem like an 8088 (4.77mhz) when trying to access features, which don't always work. Might get back going, but may not cure all issues.

Bottom Line: Yes, I would recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 4, 2018

Hi Randel,

Thank you for reaching out. If you're still having trouble with your computer after running FixMeStick, and you think it's virus-related, please send us an email at support@fixmestick.com and we'd be more than happy to help you get your computer running properly!

Looking forward to hearing from you.

Best,

Claire

Posted on Dec 6, 2018

Virus removal

By Daniel D., New York, Verified Reviewer

I used the stick a couple of times until I was able to get it to work. And yes, it did remove a virus, A VIRUS. I haven't called them yet but will when I got the time. Meanwhile, I still have the same problem. I was told I have many malware viruses, but the stick told me of one and successfully removed it. When I call them, and hopefully they be able to HELP, I will revise the review!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 6, 2018

Hi Daniel,

Thanks for reaching out. If you're concerned the FixMeStick may have missed some viruses on your computer, send us an email at support@fixmestick.com. We'll connect to your computer and manually remove them as part of your subscription! We're more than happy to get your computer running properly.

Looking forward to hearing from you.

Best,

Claire

Posted on Dec 9, 2018

Hmmmm

By Vera R., Verified Reviewer

I successfully ran the stick and it said I had issues and that it fixed them but I can't see any difference in the way my computer is running.

I didn't really see anything in the report that alarmed me about the things that were wrong but figured it would likely at least speed things up to have them removed.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 10, 2018

Hi Vera,

Thanks for reaching out. Sorry to hear the FixMeStick didn't make a noticeable difference to your computer. It's possible that the reasons your computer is not working properly are not virus related. However, if you're concerned viruses are still present and went undetected by FixMeStick, please send us an email at support@fixmestick.com and we'd be happy to take a look for you.

Best,

Claire

Posted on Dec 15, 2018

Good for viruses only

By Dan P., Burke, VA, Verified Reviewer

The TV ads and HSN miss lead me thinking the FixMeStick would speed up my PC. I have two virus protection products I run so the FixMeStick did find anything or speed up my PC. My family has three Dell laptops that run slowly, especially when booting or installing any application. For example, installing TurboTax takes 30. When I check the resources, the hard drive is running at 100 percent. I have tried many suggestions I found on the internet. Will your other product fix this problem?

I have recommended FixMeStick to a few friends who PC was completely locked. I have not heard if it helped.

Bottom Line: Yes, I would recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Dec 17, 2018

Hi Dan,

Thanks for reaching out. We appreciate your review. The FixMeStick certainly is a virus-removal tool, so if your computer is slow due to reasons that are not virus-related, then it likely is not the solution you're looking for! As you are a FixMeStick owner, you can get a discount on System Mechanic (you can check it out here: www.fixmestick.com/system-mechanic/) which may help the issues you're having. However, if you are concerned you may have viruses on your computer, please email us at support@fixmestick.com or chat with us directly on our website www.fixmestick.com and we'd be more than happy to remotely connect to your computer and have a look.

Looking forward to hearing from you.

Best,

Claire

Posted on Jan 27, 2019

Not much help

By James P., Kelowna, British Columbia, Canada, Verified Reviewer

I was looking for some help using the FixMeStick for I am a greenhorn at the computer, so I was looking for someone to talk to, to help me get it to work. I would like to see it work on my Mac computer.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 31, 2019

Hi James,

Thanks for reaching out! If you'd like one of our agents to help you get it started, you can chat online on our website with someone. Just go to www.fixmestick.com and click the 'chat' bubble in the bottom-right between 10 am and 6 pm EST. If you're contacting us outside those hours, then this bubble will allow you to emails us at support@fixmestick.com.

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted
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