About FixMeStick

By Derek Lakin
HighYa Staff
Updated on: Feb 27, 2018

The FixMeStick is a bootable USB device that can quickly scan your computer, identify any viruses or malware, and then effectively remove them. Despite its power, it‘s simple for any user to install, ready to go right out of the box, and works over four steps:

  1. Plug it into any USB port.
  2. FixMeStick will reboot your computer and scan it for viruses using three of the best anti-virus engines in the world.
  3. The software will then automatically connect to your Wi-Fi network, download information about all the latest threats, report back anything it finds, and automatically remove them (the entire process might take anywhere between 30 minutes and a couple of hours).
  4. Unplug FixMeStick from the USB port and you’re good to go!

Compared to other anti-virus solutions, FixMeStick contains its own Linux-based operating system and works while your computer’s sleeping, so viruses already on your PC can’t actively hide their presence or resist their removal, since they’re not actively running.

You’ve got to admit that FixMeStick sounds appealing, especially if you’re not exactly a computer whiz. But there are a lot of scams in this industry, so is FixMeStick among them, or is it the real deal?

Let’s answer all your most important questions by starting with some background information.

Antivirus Basics

We wrote an in-depth guide titled How To Get Free Anti-Virus Software & Surf Smarter, that we’d recommend reading when you have a few moments. If you’re pressed for time, though, Wikipedia provides a concise definition of a computer virus:

“A computer virus is a malware program that, when executed, replicates by inserting copies of itself (possibly modified) into other computer programs, data files, or the boot sector of the hard drive; when this replication succeeds, the affected areas are then said to be "infected”. Viruses often perform some type of harmful activity on infected hosts, such as stealing hard disk space or CPU time, accessing private information, corrupting data, displaying political or humorous messages on the user's screen, spamming their contacts, logging their keystrokes, or even rendering the computer useless.”

In layman’s terms, once your computer is infected by malicious software, it could run poorly and even hand your personal and financial information over to would-be scammers. But how can antivirus software help protect against viruses, and how does FixMeStick set itself apart from the competition?

How Anti-Virus Software Works: FixMeStick vs. the Competition

How Do Most Anti-Virus Software Works? Just like any other type of computer program, each piece of anti-virus software will work a little differently and implement a variety of features.

But according to How To Geek, in general, anti-virus software runs in the background (you’re usually not aware that it’s doing its thing) and scans every file you open. When you do this, it quickly compares the program to “known viruses, worms, and other types of malware,” and then alerts you as soon as a threat is detected.

In addition to comparing files individually, most anti-virus software can also perform full-system scans in order to detect threats that might otherwise remain for months (or even years, if it’s a program you rarely use).

Is FixMeStick Different?

Comparatively, the company advertises there are a couple of key distinctions with FixMeStick:

First, it leverages the power of 10 different antivirus programs at once: it’s built upon three leading antivirus programs (McAfee, Avira, and Sophos), and accesses seven other online programs when in use, to provide “the broadest and fastest response to the latest threats.”

Second, FixMeStick is a plug-in USB device that scans your computer before it boots, and before the infections start running, which they emphasize is the best approach, and one that the U.S. Computer Emergency Readiness Team recommends. Here’s another concise summary provided by Wikipedia:

“The best and most reliable method for operating-system-level rootkit detection is to shut down the computer suspected of infection, and then to check its storage by booting from an alternative trusted medium (e.g. a "rescue" CD-ROM or USB flash drive).[70] The technique is effective because a rootkit cannot actively hide its presence if it is not running.”

While we didn’t test any of these devices ourselves, the website reports that FixMeStick’s Pro version “connects to the McAfee GTI and OPSWAT Metadefender file reputation servers to achieve up-to-the-second threat detection.”

FixMeStick Spec SheetFixMeStick contains multiple scanners on the stick, and use more scanners in the cloud, which can help identify threats in advance. Credit: FixMeStick Technologies Inc

Is FixMeStick Just Another Registry Cleaner?

Whether you’ve been exploring different anti-virus solutions for a while, or just started researching all your options a couple weeks ago, you’ve probably encountered at least one scam disguised as a registry cleaner, which just ends up making your PC’s performance worse—or that installs more viruses and malware.

However, FixMeStick is not a registry cleaner—and we definitely don’t think it’s a scam. Why? Let’s take a look at a sampling of industry and customer feedback.

Online Customer Reviews For FixMeStick

FixMeStick has thousands of professional and customer reviews available online, most of which appear to be positive.

For example, PC Mag gave FixMeStick a four-star (excellent) rating, and liked that the device is bootable, easy to use, features three different scanning engines, and gives you the ability to undo in case you run into any problems.

On Amazon, FixMeStick had more than 1,800 reviews customer reviews and a 3.7-star average rating. There, customers liked that it was easy to use, provided effective results, and that the product is backed up by great support. On the other hand, some found that FixMeStick didn’t work properly (whether it didn’t identify known viruses or malware, and/or didn’t effectively remove them), and didn’t improve PC performance.

FixMeStick also received high ratings on HSN.com (341 reviews, 4.3-star rating) and Walmart.com (139 reviews, 3.7-star rating), with many of the same compliments and complaints noted on Amazon.

The anti-virus software is manufactured by FixMeStick Technologies based out of Montreal, QC.

How much will FixMeStick’s software cost you?

How Much Does FixMeStick Cost & Where Can You Buy It?

FixMeStick is available in three different options:

  • A 30-day trial for $9.95 plus S&H, which allows you to install the software on up to three computers. Then, once 30 days have passed, you’ll be billed the remaining $44.99 for a 1-year subscription.
  • One- year subscription for $59.99.
  • FixMeStick PRO, which allows you to install the software on as many computers as you like, for $299.99 per year.

Note: FixMeStick can also be found at a wide variety third-party retailers, such as Amazon, Walmart, Best Buy, Office Depot, HSN.com, and Fry’s Electronics. To find one near you, visit the company’s Store Locator page.

If purchased directly through the company, FixMeStick comes with a 45-day refund policy. And you don’t even have to ship it back to the company. You’ll also receive a virus removal guarantee, which states: “If your FixMeStick didn't remove your virus, let us know and we'll remove it manually for free.”

If needed, FixMeStick also comes with unlimited free email, phone, and chat support, which you can initiate by contacting customer service at support@fixmestick.com, or calling 888-530-6125.

We’ve covered a whole lot of ground already, so let’s go ahead and wrap things up.

Is FixMeStick a Good Anti-Virus Solution?

Remember the anti-virus article we mentioned at the beginning? Comparing FixMeStick to any of the free programs we discussed in it isn’t really fair. Why?

Because FixMeStick is intended to work in tandem with them—or any other anti-virus program. Kind of like of like how a hammer and a nail are two separate things, but generally work better when used together.

So, if you haven’t already, we’d recommend reading through the article and starting with some quality anti-virus software. However, if you are having a hard time cleaning an infected PC, based on their competitive pricing, length of time in business, ease of use and mostly positive online customer—and professional—feedback, you might consider adding the FixMeStick to your arsenal.

But keep in mind that if you’re technically-minded, you can download each of the anti-virus programs the include yourself, create your own bootable device (this is actually the case with most anti-virus vendors) for free, and accomplish much of the same thing.


Read 656 FixMeStick Customer Reviews and Complaints

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Average Customer Rating: 4.3
Rating Snapshot:
5 star: 460 4 star: 75 3 star: 24 2 star: 30 1 star:  67
Bottom Line: 84% would recommend it to a friend
Showing 1-11 of 656
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  • Very happy with FixMeStick

    • By Kathleen A.,
    • New York,
    • Jan 16, 2020
    • Verified Reviewer

    I ordered this from HSN and have not been disappointed. It is very easy to use and should anything be found, it gets rid of it. The best part of all is it can be used on more than one computer AND you only need to pay one purchase price and you can continue to use it for years! Works easily and quickly. Give it a try!

    Bottom Line: Yes, I would recommend this to a friend

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  • FixMeStick

    • By Evelyn B.,
    • Clive ,
    • Jan 16, 2020
    • Verified Reviewer

    FixMeStick that we purchased has gotten my husband and myself out of a few jams. I highly recommend this product. It is easy to use and really works well. So worth the money we spent on it.

    Bottom Line: Yes, I would recommend this to a friend

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  • Money well spent.

    • By John G.,
    • Manchester, England, United Kingdom,
    • Jan 15, 2020
    • Verified Reviewer

    I would recommend FixMeStick to anyone with a computer - it gets rid of unwanted Malware that gets past your normal security, and keeps your computer clean from viruses. Use it once a month.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great support

    • By Merv C.,
    • Saskatchewan, Canada,
    • Jan 15, 2020
    • Verified Reviewer

    Great service. Easy to deal with. Flexible. Went out of their way to help with my concern...great customer care, would rate 10 plus. The only problem is that the review MUST contain 180 or more characters...

    Bottom Line: Yes, I would recommend this to a friend

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  • FixMeStick is a great product!

    • By Tina T.,
    • Texas,
    • Jan 13, 2020
    • Verified Reviewer

    Had the FixMeStick for several years and it covers 3 computers, purchased from HSN. Has worked great! No issues until yesterday. Could not get the scan to run. I chatted with FixMeStick. After trying a few different things, we finally did a factory upgrade and an update. This solved the problem! I thought I was going to have to buy another FixMeStick. The great thing is chat support stayed on the chat throughout the process while working through the problem. They wanted to make sure it was working properly or they had done everything they could to get it working again. Great customer service! I would highly recommend FixMeStick!

    Bottom Line: Yes, I would recommend this to a friend

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  • PERFECT CUSTOMER SERVICE

    • By Penny M.,
    • Arnprior, Ontario, Canada,
    • Jan 11, 2020
    • Verified Reviewer

    My Customer Support person was Cairo. She is one fantastic person. She is quick at answering your questions and solving your problems. She should be Employee of the Year, as far as I am concerned.

    My story goes like this. I ordered my FixMeStick on December 13, 2019 at 9:44 pm. I contacted Support on December 27, 2019 as I hadn't received my FixMeStick yet.

    I received a prompt reply from Cairo the next day advising that because of the holiday season, they were experiencing delays in shipping, which I totally understood.

    I waited a few more days until December 30, 2019 and wrote back to Cairo that I still had not received it. I received an email back asking me to wait until January 3, 2020 to see if I had received it and, if not, to email Cairo back and let her know.

    I emailed Cairo back on January 6, 2020 to let her know that I had not received my FixMeStick yet. The same day, Cairo replied that if I could send her my address again to verify it, she would send me out a replacement. I did that and on the same day, Cairo replied back to me that another FixMeStick had been mailed out to me.

    So, within the space of around 23 days, I had a replacement package being sent out to me. How fantastic of a timeline is that? Other companies you would be waiting months and arguing with them that you didn't receive the product.

    So, thank you Cairo for your quick and courteous service and FixMeStick for hiring the best employees possible. Fantastic job all around.

    Bottom Line: Yes, I would recommend this to a friend

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  • Good service

    • By Alma G.,
    • Edmonton, Alberta, Canada,
    • Jan 11, 2020
    • Verified Reviewer

    Thank you for the good service I have received from FixMeStick. I have used this service for two or three years now and it is very helpful. I just recently received the StartMeStick and thought it was the same as the FixMeStick so I canceled my subscription. I re-instated my subscription because I realized that the two sticks were for two different functions. I am not sure if the subscription for the StartMeStick is still valid or not, I hope it is.

    Technology is not my strong point, as I am a senior and sometimes there gets to be too much technology to work with.

    Your service has been great so far and I hope to continue to get the same kind of service that I have had in the past.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    FixMeStick

    • By Madeleine L.,
    • British Columbia, Canada,
    • Jan 11, 2020
    • Verified Reviewer

    I purchased FixMeStick from the Canadian Shopping Channel where I was first introduced to it. TSC had what they called a Showstopper and they were offering the "good for three computers for their lifetime".

    I'm a senior and not very good with the ins and outs of keeping my information safe. FixMeStick has served me well. I've never had an issue with the pirating of my personal information.

    Not being very adept at solving computer issues, I rely on the FMS to remove issues, clean files and keep me up to date on other matters.

    Operating the FMS is plug and go. It will take care of issues without my supervision. Anyone can do it.

    The personnel is courteous and oh, so very helpful.

    I have will continue to recommend or insist that my friends invest in this product, it is beyond "well worth it". I also recommend that you purchase it from the Shopping Channel...another fine company that provides outstanding service.

    The FixMeStick will provide you with peace of mind, safeguard your information. It's easy to use and the only cost is the initial purchase. Customer service is outstanding and immediate.

    Bottom Line: Yes, I would recommend this to a friend

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  • Nothing betta'

    • By Kenneth W.,
    • Oologah, OK,
    • Jan 7, 2020
    • Verified Reviewer

    I would recommend FixMeStick to anyone. I had a malware attack recently, plugged in my stick and zap, localized and gone. Their support staff is excellent. I am going to order a new gold stick since it is almost time to reorder.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    An excellent and essential product!

    • By Gregory F.,
    • Massachusetts,
    • Jan 3, 2020
    • Verified Reviewer

    I've been a FixMeStick subscriber for a few years now, and I highly recommend this product for anyone who uses a computer. Just an hour or two, maybe once a week, and it removes everything that can slow down your computer or put it in jeopardy from spyware, viruses, and hackers!

    Bottom Line: Yes, I would recommend this to a friend

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  • CUSTOMERV SERVICE

    • By James O.,
    • Toronto, Ontario, Canada,
    • Dec 29, 2019
    • Verified Reviewer

    I have had one experience with FixMeStick customer service and it was excellent. When I typed in my query in the "Chat" box I got a reply almost instantly! My problem was solved almost as quickly.

    Very good. Thanks.

    Bottom Line: Yes, I would recommend this to a friend

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