Summary
Flaviar offers a quarterly subscription program for rare and premium liquors from around the world and lets you sample a variety of flavors without committing to a full bottle. Overwhelmingly positive customer reviews indicate this subscription company really delivers.
Pros
Cons
Posted on Feb 2, 2018
The tasting boxes are a great way to try some different items without committing to a whole bottle. My order arrived quickly, four days, and was just as promised.
I’d do this again. The variety is nice.
Bottom Line: Yes, I would recommend this to a friend
Posted on Feb 13, 2018
Flaviar is making it easier for me to appear to be adulting properly. The recent series on the various types of spirits; how to taste them, how they are made, and how to drink them well, has been educational and informative. I have also appreciated the quarterly tasting samples; I have tried things I would not have otherwise.
Bottom Line: Yes, I would recommend this to a friend
Posted on Mar 6, 2018
Flaviar had something that was very hard to find.It was very easy to order, and the order was shipped reasonably fast. As a matter fact, I’m going to enjoy a cocktail made with it right now.
Bottom Line: Yes, I would recommend this to a friend
Posted on Mar 7, 2018
First off, I love the idea of being able to buy new and different liquors from home. The site is super easy to use. The variety is just amazing, and there are so many things to choose from. Customer service and support have been excellent so far also. I couldn't be happier with a company, especially from the first order. I will continue using Flaviar and will continue to tell anyone I know who drinks anything to use them as well.
Bottom Line: Yes, I would recommend this to a friend
Posted on Aug 15, 2018
I signed up for Flaviar about a week ago because the price $60 for three months seemed reasonable for what they offered. However, when you sign up, they make it very difficult on their site to find how to only pay the $60 for three months. Really leave only one option, which is to pay for the entire year with a $30 discount. It comes to $210. As soon as you pay is when you will never see that money again. I went through this process and canceled in under a day with the confidence that I would actually get my full refund.
After contacting support, they said they would barely give me half of what I paid. I received $108.01 and forced me to keep the membership that I did not want at all. They charged me $60 plus a "non-refundable incentive fee" of $41.99, which is essentially a welcome box they advertise as "free." They are no longer responding to emails and their phone support goes straight to voicemail. Save your money and go to the liquor store to try different spirits. This is either a scam or their customer service is actually just poor and amateur.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Aug 30, 2018
Hey Isaiah,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further. Before the JOIN button, there’s a clearly visible feature that allows you to switch between the annual and the 3-month membership. We are sorry you missed it. We did our best to make the choice over membership length easy to find!
At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. We know the decision to omit phone support is unusual, but we focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand. We understand if your needs and wishes differ from what we offer and I’m terribly sorry that our club didn’t work out for you.
If you need help with anything else or believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com. Wish you all the best!
Posted on Sep 19, 2018
I am very disappointed with Flaviar! I purchased a 6-month membership for my husband's birthday and was under the impression that you get something monthly. I feel like for $120 I'm cheated out of my money and asked for a refund. Apparently, I'm not "eligible" for one, which is ridiculous. I will not recommend this to anyone, and don't make the same mistake by wasting your time and money. There are other subscriptions out there that are less money and you get more. Also, the fact that there's no customer service phone number is frustrating, and I am disappointed with their service.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Sep 20, 2018
Hey Julie,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
Speakeasy Club is a membership experience, not a monthly subscription service, and we do our best to advertise accordingly. We understand if your needs and wishes differ from what we offer, and I’m terribly sorry that the gift didn’t work out. However, there are numerous other benefits save for the tasting boxes.
We have a cancellation policy that is readily available and as with all online businesses, we expect customers to familiarize with the way the club conducts its business before signing up for our service. Gift members are eligible for a refund after up to a month spent in the club, which we believe is very generous considering similar enterprises and gives members ample time to become fully familiarized with the club and all its various facets. Your request missed that period by a fair margin while also several club benefits have been taken advantage of.
If you’d like us to help you use the membership to the fullest or if you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com.
We know the decision to omit phone support is unusual, but we focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand.
Posted on Oct 29, 2018
I love hearing other people’s thoughts and opinions regarding spirits. Flaviar also has an amazing selection that you simply can’t get elsewhere. The free shipping for members is a fantastic feature as well.
Bottom Line: Yes, I would recommend this to a friend
Posted on Jan 5, 2019
Seventeen days after my order, I still haven't heard from Flaviar. I called the 415 number and it says to contact them via email. They don't answer emails. They have my money and I STILL haven't heard from them. They did write back one time to say that the problem is that I have the wrong tracking number. I have the one they gave me. They said they would get the right tracking number. Never happened. I just want my order or the money back. I tried to cancel the order, no reply from Flaviar. So, I hate this company. What a joke. Buying spirits is supposed to be fun, but not with these clowns. Two orders...neither ever shipped. Run from these guys! I rated one because zero wasn't an option...
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Feb 18, 2019
Hey Brian,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
We experienced service issues in the past month which delayed our response time. This will be taken care of in the following days and the service will be back to the high standard we aim for and you deserve.
I'm afraid I'm not able to find your account with the information available here. Please write to us at hello@flaviar.com if your orders still haven't been delivered and we promise to get back to you as soon as possible!
Posted on Feb 5, 2019
I bought this for my husband for what I thought would be a great gift. WRONG! He only received the first tasting box and never has received another! When he emails the company, he only gets the runaround! Never any answers! They keep telling him they are working on fixing the problem on their end. I would never recommend this club.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Feb 11, 2019
Dear Cheryl,
Thank you for sharing. We apologize for your experience. The feedback you have provided is one of the only ways we can improve.
We experienced service issues in the past month which delayed our response time. This will be taken care of in the following days and the service will be back to the high standard we aim for and you deserve.
I'm afraid I'm not able to find your husband's account or your gift purchase with the information available here.
From described, there seems to be some confusion regarding our service. The perks and benefits available to club members are thoroughly described in our FAQ if there is still any confusion by now.
Please write to us at hello@flaviar.com if there is still any confusion or you need our assistance, we promise to get back to you as soon as possible!
Posted on Feb 6, 2019
Sounded like fun - gifted a six-month membership to my husband. $20/month for monthly samples - cool! Nope. You get a sample every three months, meaning that I spent $120.00 for six shots of whiskey total. My husband logged on with the gift certificate code and became confused about what this even is.
I contacted them and asked for a refund. Nope. But they "graciously" set my account to not auto-renew on my credit card. Which I didn’t want to do anyway!
I asked for a refund minus the cost of the samples already sent and they said no. Rip off.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Feb 11, 2019
Dear Anne,
Thank you for sharing your experience. We are sorry for your disappointment and any confusion regarding the club and its benefits.
The club that the tasting boxes, which you seem to value above all else. For example, the free shipping credits alone can be worth hundreds of dollars each quarter, so it depends on what you want to use the membership for. We want to keep the membership fee as low as possible and include something tangible in it, and then you can tailor the rest of the experience yourself.
Our refund policy is loose because we understand the club is complex and want to give members enough time to decide the club isn't up their alley. Upon review, I've noticed your request was submitted months after joining, this must be the reason why a refund was declined at the time.
I'm sure we can reach an agreement, though, as we hate to see disappointed members. Please check your inbox, one of our concierges will reach out to you with a proposed solution.
Thank you for understanding.
Posted on Feb 6, 2019
I have been toying with the idea of ordering from Flaviar for a while now. About three weeks ago I went ahead and pulled the trigger. I received a tracking number that took me to a website that did not recognize that tracking number. Three weeks later still no whiskey, and I have emailed Flaviar several times. I looked on Facebook and it looks like many people are going through the same thing, but some of the orders go back for months.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Feb 8, 2019
Dear William,
This certainly isn’t the experience we want you to have and apologize for the inconvenience caused.
Allow us to provide some insight. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. Recently, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking. The rise in outreach that followed slowed down our response time.
While significant progress has already been made, it will take a little longer until we can catch up to the high standard of service you deserve and we aim to provide. Rest assured that we are working around the clock to get this solved as soon as possible. We ask and thank you for your trust and patience during this tumultuous period!
If your order isn’t with you by now, know that we are doing our best to have it delivered as soon as possible. We hope you’ll give us another chance once the dust settles.
Our Promise to You
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